virus name: downloader

Hi gy2001, It sounds like in both cases, especially the sound problem, you have a driver problem or the driver was not installed. Did you install a driver for your sound? On the video problem, it sounds like you installed the driver but it may need to be updated or re-installed. You will need to get the names of the cards and you can download the drivers usually off the manufacturers website. If you have any problems or questions let me know and I'll try to help. Note: Use the MS System Information tool to find out about your hardware, ect… Click Start->All Programs->Accessories->System Tools->System Information. Then select the component you are looking for. Hope that helps. Dave

Hello Dave, I haven't installed the video or audio drive. I thought it is all automatic. When I went to Click Start->All Programs->Accessories->System Tools->System Information, I did not find anything installed under Component-audio or video How do I know the name of my sound dirve or video drive so I can download from the website?

My laptop model is COMPAQ PRESARIO R3000. When I was doing some search on line, I saw this: "I have a compaq presario R3000 laptop here that is having some trouble. It all began when i downloaded a windows update about 4 weeks ago. Immediately after I downloaded it the computer crashed and never let me back into windows, even in safe mode." See I am not the only one who had the problem. We were almost getting the problem fixed and I screwed up by some stupid download.

Hi gy2001,

This may be a good place to start. It is on the Compaq/Hp website. Follow the instructions on the page to run the diagnostic.

http://h10025.www1.hp.com/ewfrf/wc/generic…cname=c00372177

Great! I got audio and video drive installed. Everything is fixed. Thank you so much! Besides, how do I add a volume control icon to the right corner of my desktop?

Hi gy2001,

Click on Start->Control Panel
Now, depending on if you have Control Panel in Classic View or Category View do the following:

Category View: Click Sounds, Speech, and Audio Devices->Sounds and Audio Devices->Put a check next to Place volume item in the taskbar

Classic View: Sounds and Audio Devices->Put a check next to Place volume item in the taskbar

That should do it. If you have any problems doing this try checking this link:
http://support.microsoft.com/kb/319095

Hope that helps,
Dave

Hello Dave, Got this fixed also. Now I can have a peaceful Christmas. Wish you a Merry Christmas!

That's great gy2001 Merry Christmas and Happy New Year to you and yours also. Dave

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php