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Slow processing

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Post #1
Our processing has been slow for quite some time, despite the fact that this computer is less than a year old. I've been told that we have some sort of Trojan that is titled IEXPLORE.EXE, but this is coming from my 15 year old son, who might have read it somewhere, and I don't want to delete our IE program, only to find we can't really work the internet after doing so. So, I ran HJT and will post it here first :) I keep HJT on my desktop and renamed it scanner.exe, as I saw that in recent posts. Here is the log….

Logfile of HijackThis v1.99.1
Scan saved at 7:21:47 PM, on 12/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\DropBox\DropBox\DropBox.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
c:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\arservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\MonsterCommerce\DataBase\MSSQL$DATAPORT\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Rhapsody\rhaphlpr.exe
C:\Documents and Settings\HP_Administrator\Desktop\scanner.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…&pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [DISCover] C:\Program Files\DISC\DISCover.exe
O4 - HKLM\..\Run: [DiscUpdateManager] C:\Program Files\DISC\DiscUpdateMgr.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [DropBoxUtility] "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [Steam] "c:\program files\valve\steam\steam.exe" -silent
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.taxslayer.com
O15 - Trusted Zone: http://*.thetoolmaster.com
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_…aploader_v6.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Post #4
Hi.

I can't see much wrong with your log. The only 'iexplore.exe' in the log is valid - it is your Internet Explorer. Some malware does masquerade as 'iexplore.exe', but not in that location.

You have re-named HijackThis, which is fine, but it needs to be in its own folder so that it can save backups. Right-click anywhere on your desktop and select New -> Folder from the menu. Right-click on the new folder and select Rename and then rename the folder HJT. Move your copy of HijackThis into this folder.

——————————————————————

Update Java Runtime:

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6.
  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Click on the link named Java Runtime Environment (JRE) 6
  • Click on the radio button to Accept License Agreement
  • Click on Windows Offline Installation, Multi-language and save the downloaded file to your hard disk
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall all old versions of Java (Java 2 Runtime Environment, JRE or JSE)
  • Reboot your computer
  • Install the new version by running the newly-downloaded file, and follow the on-screen instructions.
  • Reboot your computer
—————————————————————

Run HijackThis and click Scan and then check (tick) the following, if present (don't worry if any are missing):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_…aploader_v6.cab

Close down all programs, browsers and other open windows. Make sure that only the above items are checked and then click on Fix checked.

——————————————————————

Download ATF Cleaner by Atribune © from here : http://www.atribune.org/ccount/click.php?id=1
This is a stand-alone program that does not need to be installed. Save it to a convenient location and make a shortcut on your desktop. Using this program will remove temporary files, temporary internet files and cookies from your system, which will mean that any scans will run faster.
  • Double-click the shortcut on your desktop to run the program.
  • Under Main, choose Select All
  • Untick Prefetch
  • Click Empty Selected
  • If you use Firefox browser,
    • Click Firefox at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
  • If you use Opera browser,
    • Click Opera at the top and choose Select All
    • Click on Empty Selected
    • NOTE: If you would like to keep any saved passwords, please untick that option.
  • Click Exit to close.
—————————————————————-

AVG Anti-Spyware:

Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open. Do not run a scan yet.

If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
  • Click the Update icon at the top and under Manual Update click the Start update button.
  • The program will either update or inform you that no update was available.
You will need to change the following settings:
  • Click the Shield icon at the top and under Resident shield is… click active. This should now change to inactive.
  • Click the Update icon and untick the automatic update option.
  • Click the Scanner icon at the top and then click the Settings Tab.
  • Under How to act? click Recommended actions and select Quarantine from the menu.
You can now close AVG Anti-Spyware. Do not scan yet.

You will need to reboot your computer into Safe Mode for the next steps. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an always on connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.

Boot to Safe Mode. To do this:
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting (a menu appears).
  • Use up-arrow key to select Safe Mode and press Enter.
Close all open windows and then start AVG Anti-Spyware, which you downloaded earlier
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act? - make sure that Quarantine is selected.
    • Under How to scan? - All checkboxes should be ticked.
    • Under Possibly unwanted software - All checkboxes should be ticked.
    • Under Reports - Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan? - Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan your computer.
  • When the scan has finished, follow the instructions below:
    • Make sure that Set all elements to: shows Quarantine
    • Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
    • When the program has finished, it will display the message All actions have been applied.
    • Then click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Tray Icon and select Exit.
Reboot in Normal Mode

——————————————————————–

Please open HijackThis.
  • Click on the Open the Misc Tools section button
  • In the Startup List section:
    • Tick List also minor sections (full)
    • Tick List empty sections (complete)
  • Click the Generate Startup List log button
  • Click Yes
  • Copy/paste the contents of the log, as a reply to this post
—————————————————————

Please post the following, as a reply to this thread. You may need to make separate posts for each report, in order to avoid them being cut off.
  • The AVG Anti-Spyware report
  • The HijackThis Startup List
  • A new HijackThis log

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