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Spyware / Malware / Virus Removal

HijackThis log included

19 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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another recent thing. when i turn on computer before it loads windows it often says it needs to check the disk. after it does this, and windows loads, my bookmarks are gone in firefox.
Please double-click Killbox.exe to run it.
Select:
Delete on Reboot
then Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\SYSTEM32\.exe

Return to Killbox, go to the File menu, and choose Paste from Clipboard.

Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).


If your computer does not restart automatically, please restart it manually.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.


__________________

1 more scan to be sure nothing is malware related.


Download GMER's application from here

Save it to your desktop.

Create a new folder in c: drive called Gmer

Click on Start then My Computer then double click Local Disk C:

Now right click anywhere on the open window and choose New then Folder Type in GMER and hit the Enter key.

Unzip the GMER zip file by double clicking on the desktop icon and save it to the GMER folder you just made.

Now Navigate to that folder (Gmer)
and double click the GMER.exe file

Click the Rootkit tab and click the Scan button.

IMPORTANT: Do NOT use the computer while the scan is in progress.

Please, do not select the "Show all" checkbox during the scan.
Once done, click the Copy button.
This will copy the results to your clipboard.
Paste the results in your next reply.

If you're having problems with running GMER.exe, try it in safe mode.
This tools works in safe mode. Other rootkitrevealers don't.

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