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redirected internet searches --Help!

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Post #1
For a few weeks, every time I do a search in Google or Yahoo, when I click on a search result, I am redirected to another page that looks like an advertiser search page, such as "monster search", or "lycos search" with commercial websites on the topic of my search. When I go back to the google search results and click again 2 more tries, I get redirected to more commercial search sites. Usually on about the 3rd try, I actually get to the site I was trying to reach.
For the last couple of days, Explorer will suddenly quit and I'll get the "error" popup asking if I want to send an error report to microsoft. Also, I have been trying to use windows media player to view a video from my camera, and every time I open the site, the computer restarts. I do know another user of my computer has downloaded some videos from who knows where, and this could be a source of problems.
I have updated and run Spybot Search and Destroy, Ad-Aware, and McAfee Virus scan. Here is the Hijack This log from my account on the computer. Thank you for your help. Please advise!!!

Logfile of HijackThis v1.99.1
Scan saved at 9:55:09 PM, on 11/28/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\System32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\WINDOWS\ALCXMNTR.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\InterMute\PopSubtract\PopSub.exe
C:\Program Files\InterMute\SpySubtract\spysub.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/def…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/def…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/def…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AIM.lnk = C:\Program Files\AIM\aim.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PopSubtract.lnk = C:\Program Files\InterMute\PopSubtract\PopSub.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\spysub.exe
O4 - Global Startup: Updates from HP.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Help - {0A8D22B7-04A8-4ED3-ACE2-FD7D30449574} - http://online.comcast.net/help/ (file missing) (HKCU)
O9 - Extra button: Support - {66D96EB7-8D5B-412C-9F36-C0480AAD840B} - http://www.comcastsupport.com/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {D2D2A166-784F-4B41-908F-826135971F51} - http://www.comcast.net/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9…pdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1123635145670
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1145409235935
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion…/ICSScanner.cab
O16 - DPF: {A526A2C7-723E-4081-BF70-A7A9913E8C4A} (LogData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,26/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://playgames.comcast.net/online2/zuma/…aploader_v5.cab
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://mvnet.xlontech.net/qm/fox/06101102/qsp2ie06101001.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{15B491F3-BBD4-4761-AFEF-EE6377DB735E}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\..\{22CAF18F-9F19-4FE8-8062-4D6E0C86DB23}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\..\{3804057C-87B8-4811-A11A-6889C0A24579}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.126 85.255.112.102
O17 - HKLM\System\CS1\Services\Tcpip\..\{15B491F3-BBD4-4761-AFEF-EE6377DB735E}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.126 85.255.112.102
O20 - AppInit_DLLs:
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: winhfa32 - winhfa32.dll (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
Post #2 last edited
speedmom :D

Welcome to the forum, sorry for the delay in responding but we get a little overwhelmed with logs most of the time. Your Operating System is out of date and letting this stuff in, we will address that after we get you clean.


It looks like your infected with Wareout and are being redirected here

85.255.112.0 - 85.255.127.255
Inhoster hosting company
OOO Inhoster, Poltavskij Shliax 24, Kharkiv, 61000, Ukraine


Lets do this. You may want to print out these instructions for reference, since you will have to restart your computer during the fix.


We need to make sure all hidden files are showing :
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Once your system is clean, we suggest that you reverse this to keep critical windows files from accidently being deleted.
  • Open HJT > Misc Tools > Process Manager.
  • Click once on C:\windows\system32\winhfa32.dll
  • Click on Kill Process.
  • Close HJT
Please download FixWareout from one of these sites:
FixWareout Subratam
FixWareout Lonny
  • Save it to your desktop and run it.
  • Click Next, then Install,
  • Then make sure "Run fixit" is checked and click Finish.
  • The fix will begin; follow the prompts.
  • You will be asked to reboot your computer; please do so.
  • Your system may take longer than usual to load; this is normal.
  • At the end of the fix, you may need to restart your computer again.
Save the contents of the logfile C:\fixwareout\report.txt and post it into your next reply.

Now lets check some settings on your system. For (2000/XP) Only)
  • Go to Start > control panel.
  • If you are using Windows XP's Category View, select the Network and Internet Connections category otherwise double click on Network Connections.
  • Then right click on your default connection, usually local area connection for cable and dsl.
  • Left click on properties.
  • Click the Networking tab.
  • Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically
  • Press OK twice to get out of the properties screen and reboot if it asks.
    That option might not be available on some systems
  • Next Go start> Run type cmd and hit OK
  • Type in ipconfig /flushdns then hit enter
    (that space between g and / is needed)
  • Type exit hit enter
Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

If you know what this one is you can leave it
O16 - DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} (Quantum Streaming IE Player Class) - http://mvnet.xlontech.net/qm/fox/06101102/qsp2ie06101001.cab


Remove all of the rest
O17 - HKLM\System\CCS\Services\Tcpip\..\{15B491F3-BBD4-4761-AFEF-EE6377DB735E}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\..\{22CAF18F-9F19-4FE8-8062-4D6E0C86DB23}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\..\{3804057C-87B8-4811-A11A-6889C0A24579}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.126 85.255.112.102
O17 - HKLM\System\CS1\Services\Tcpip\..\{15B491F3-BBD4-4761-AFEF-EE6377DB735E}: NameServer = 85.255.113.126,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.126 85.255.112.102

O20 - AppInit_DLLs:
O20 - Winlogon Notify: winhfa32 - winhfa32.dll (file missing)



Look for this file and delete it. You may have to be in Safemode to remove it.

C:\windows\system32\winhfa32.dll

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode




Please download ATF Cleaner by Atribune.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up


Boot up normally , post the log from Fixwarout and a new HJT log.
Post #3
Ken,
Thanks for the quick response!
I followed your instructions. I couldnot find the
C:\windows\system32\winhfa32.dll under the HJT process manager.
I did Fix Wareout. Here is the log:

Fixwareout ver 1.003
Last edited 8/11/2006
Post this report in the forums please

Reg Entries that were deleted
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\}CB963DAEA0AD-1909-2944-E93F-286950B2{
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\nuwmd
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\0mdm
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\1mdm
…

Microsoft ® Windows Script Host Version 5.6
Random Runs removed from HKLM
"dmwun.exe"=-
…

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names…

»»»»»
Search five digit cs, dm and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal
C:\WINDOWS\SYSTEM32\CSJJZ.EXE 51,761 2006-10-19
C:\WINDOWS\SYSTEM32\DMWUN.EXE 60,983 2001-08-23

Other suspects.
Directory of C:\WINDOWS\system32

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.

I deleted files as you directed in Hijack This
Could not find C:\windows\system32\winhfa32.dll in safemode

I ran ATF Cleaner
When deleting files with HJT, I got an odd popupthat said:
An unexpected error has occurred at procedure:modBackup_MakeBackup(sItem=O20 - AppInit_DLLs: )
Error #5-Invalid procedure call or argument
Post #4
Ken,
Thanks for the quick response!
I followed your instructions. I couldnot find the
C:\windows\system32\winhfa32.dll under the HJT process manager.
I did Fix Wareout. Here is the log:

Fixwareout ver 1.003
Last edited 8/11/2006
Post this report in the forums please

Reg Entries that were deleted
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\}CB963DAEA0AD-1909-2944-E93F-286950B2{
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ruins\nuwmd
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\0mdm
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\1mdm
…

Microsoft ® Windows Script Host Version 5.6
Random Runs removed from HKLM
"dmwun.exe"=-
…

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names…

»»»»»
Search five digit cs, dm and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal
C:\WINDOWS\SYSTEM32\CSJJZ.EXE 51,761 2006-10-19
C:\WINDOWS\SYSTEM32\DMWUN.EXE 60,983 2001-08-23

Other suspects.
Directory of C:\WINDOWS\system32

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.

I deleted files as you directed in Hijack This
Could not find C:\windows\system32\winhfa32.dll in safemode

I ran ATF Cleaner

When deleting files with HJT, I got an odd popupthat said:
An unexpected error has occurred at procedure:modBackup_MakeBackup(sItem=O20 - AppInit_DLLs: )
Error #5-Invalid procedure call or argument
Please email me at [removed], reporting the following:
*What you were trying to fix when the error occurred, if applicable
*How you can repoduce the error
*A complete Hijack this scan log, if possible
Windows version: Windows NT 5.01.2600
MSIE version: 6.0.2800.1106
Hijack This version 1.99.1
This message has been copied to your clipboard
Click OK to continue the rest of the scan.

I rechecked the scan after getting this message, and the things I was trying to delete were deleted.

Here is my new HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 11:52:21 PM, on 12/4/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\InterMute\PopSubtract\PopSub.exe
C:\Program Files\InterMute\SpySubtract\spysub.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/def…/search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/def…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Radio; - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AIM.lnk = C:\Program Files\AIM\aim.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PopSubtract.lnk = C:\Program Files\InterMute\PopSubtract\PopSub.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\spysub.exe
O4 - Global Startup: Updates from HP.lnk = ?
O8 - Extra context menu item: &Google; Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate; English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport; to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Help - {0A8D22B7-04A8-4ED3-ACE2-FD7D30449574} - http://online.comcast.net/help/ (file missing) (HKCU)
O9 - Extra button: Support - {66D96EB7-8D5B-412C-9F36-C0480AAD840B} - http://www.comcastsupport.com/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {D2D2A166-784F-4B41-908F-826135971F51} - http://www.comcast.net/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9…pdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1123635145670
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1145409235935
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion…/ICSScanner.cab
O16 - DPF: {A526A2C7-723E-4081-BF70-A7A9913E8C4A} (LogData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,26/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://playgames.comcast.net/online2/zuma/…aploader_v5.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe


I also have discovered another problem. I was trying to download some software and unzip the program for a toy, and I got a message about 16bit something. Then it asked me did I want to change to try to download it from an older operating system, and I checked NT because I saw something in the file that said NT, but that didn't work. I'm not sure if I have changed some setting on installing programs to NT from XP ( I have XP)
Anyway…this may not make sense–but I may have changed some setting. ;)
Post #5
You can disregard that last problem I mentioned. I found out what I did. I rightclicked on the file I was trying to install, and changed the operating system back to XP. Now it works. Please check my hijack file in that previous reply. Thanks!
Post #6
speedmom :D

You did very well :thumbup: A few things to fix.

Open HijackThis > Do a System Scan Only, close your browser and all open windows, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/def…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/def…//www.yahoo.com

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE





Download Pocket Killbox to your desktop, unzip it to a folder that you can find

C:\windows\system32\csjjz.exe
C:\windows\system32\winhfa32.dll


Highlight all the files with the complete path inside the quote and press Ctrl C on your keyboard.
  • Open Pocket Killbox
  • Go to File > Paste from clipboard
  • Set it to Delete on Reboot
  • Tick the box that says End Explorer shell while killing file
  • If its not greyed out..Click the radio button that say Unregister .dll before deleting.
  • Make sure ALL Files is selected
  • Click on the Red circle with the white X
  • It will ask you to confirm the deletion…Say yes
  • It will ask you to reboot, say yes
If you get message "pending operations has been stopped by external process!" then reboot the computer manually.






  • Your Java is out of date and leaving your system vulnerable.
  • Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
  • It should have an icon next to it:
    [external image: Posted Image]
    Select it and click Remove.
  • Reboot your system.
  • Then go to the Sun Java website and download and install the update.
  • Java Runtime Environment (JRE) 5.0 Update 10 <–This is what you need to download and install.
  • If you do an Online installation, it will install automatically.
  • If you do an Offline installation, you will have to save the setup file to your hard disk and run it. Your call.
  • Then after install you can verify your installation here Sun Java Verify
I like to do an Offline Installation and save the setup file in case I need it in the future




NOW, –> you need to open IE and go to Tools> Windows Updates and download every critical update thats available. Do not download and install any driver files You want to get your system up to Service Pack 2 and beyond. These will help stop a lot of this garbage from installing. This will take you an hour or more but they are very needed to keep you secure. You can download Service Pack 2 from Here or order the free CD from Microsoft if you are on a dial up connection which could take hours.


I will keep this thread open for you for awhile , please post back and let me see what you accomplished. Are you still being redirected?? Post a new HJT log when done and lets make sure nothing has come back.
Post #7
Quick question before I begin. The last time I tried to install Service Pack 2, my mouse was totally disabled and I had to negotiate through the whole computer using the tab key to finally uninstall it. Do you know why? I have an HP pavillion computer. Somewhere, I think I heard that HP's need something extra when putting in service pack 2. Have you heard anything about that? Thanks!
Post #8
speedmom,

I was not aware of the problem with HP, there very well might be. Here is a site with some information. You have to understand that you have absolutely no service packs or any kind of critical updates installed, I can't stress enough how important it is for the security of your system. You need to call HP and give them your model and serial number and have them run you through it. They may be able to supply you with a disk with the drivers you need.

http://h10025.www1.hp.com/ewfrf/wc/generic…&lc=en#N296


To install SP2 , you need to get your ducks in a row.

1. Your system should be malware and virus free <– you are
2. Defragment your system to make it nice and tidy to accept the update <– Instructions below
3. Turn off your Anti Virus program <– You can right click on it in the system tray and disable it
4. Turn off any Pop Blockers or any spyware programs.
5. Turn off your screensaver.


Go to Start> All Programs> Assessories > System Tools> Disk Defragmenter. This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile. Make sure you select your C:\ Drive


But like I said, you need to contact HP and make sure there are no HP system updates you need before you begin.

Good Luck :D
Post #9
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

Visit the CoyoteStore http://TomCoyote.org/coyotestore.php
Post #12
Thank you for responding
My computer starts and goes to the login screen, then after login, there is only the background of the desktop on the screen. No icons, no start button, no task bar, etc.

I was delaying installing sp2 (as suggested in the last response from your forum) because I am trying to delete enough files to defragment first. (the files are deleting, but it is stays at only 12% free and it says I need 15%). I did install available Windows updates.

In the meantime, my computer has been going nuts.
Someone in my household must have downloaded a bad trojan/hijacker/something.
First, I was getting messages from my firewall that 5 e-mails every few seconds were trying to go out. I kept trying to tell the firewall to stop them, finally I disconnected from the internet.
Then I did Adaware and spybot. Certain programs were identified, and most were deleted, except something called smitfraud. Then when I tried to restart, a popup told me I was going to lose some windows files unless I inserted my XP disc. I didn't have it at the moment, (I will by tomorrow. My daughter forgot to bring it home with the computer when we moved it back. Then my computer shut itself down and restarted on its own. Now, my desktop is blank. The icons, task bars, etc. have all disappeared. Only the background is visible. To open anything, I have to bring up Task Manager, and browse to open something. I can't seem to find the control panel file at all.
Help!!!!!!! Thank you so much for any advice/help you can give me….

Here is my Hijack This Log

Logfile of HijackThis v1.99.1
Scan saved at 9:52:29 PM, on 12/20/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [7v3j] C:\WINDOWS\System32\z1915.exe gdtgh
O4 - HKLM\..\Run: [SvcManager] c:\windows\system32\restorea3.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AIM.lnk = C:\Program Files\AIM\aim.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PopSubtract.lnk = C:\Program Files\InterMute\PopSubtract\PopSub.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\spysub.exe
O4 - Global Startup: Updates from HP.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Help - {0A8D22B7-04A8-4ED3-ACE2-FD7D30449574} - http://online.comcast.net/help/ (file missing) (HKCU)
O9 - Extra button: Support - {66D96EB7-8D5B-412C-9F36-C0480AAD840B} - http://www.comcastsupport.com/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {D2D2A166-784F-4B41-908F-826135971F51} - http://www.comcast.net/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9…pdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1123635145670
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1145409235935
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion…/ICSScanner.cab
O16 - DPF: {A526A2C7-723E-4081-BF70-A7A9913E8C4A} (LogData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,26/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://playgames.comcast.net/online2/zuma/…aploader_v5.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: rpcc - C:\WINDOWS\System32\rpcc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: CDRecorder026 - {A3BC5E20-0235-1ABF-9CE1-00AA00512026} - C:\WINDOWS\System32\xatcb32.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
Post #13
Run HiJackThis then:

1. Click "Config…"
2. Click "Misc Tools"
3. Click "Open Process manager" -

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\System32\z1915.exe
c:\windows\system32\restorea3.exe
C:\WINDOWS\System32\rpcc.dll
C:\WINDOWS\System32\xatcb32.dll


Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O4 - HKLM\..\Run: [7v3j] C:\WINDOWS\System32\z1915.exe gdtgh
O4 - HKLM\..\Run: [SvcManager] c:\windows\system32\restorea3.exe
O20 - Winlogon Notify: rpcc - C:\WINDOWS\System32\rpcc.dll
O21 - SSODL: CDRecorder026 - {A3BC5E20-0235-1ABF-9CE1-00AA00512026} - C:\WINDOWS\System32\xatcb32.dll

Close ALL windows and browsers except HijackThis and click "Fix checked"


Delete these Files if listed:
C:\WINDOWS\System32\z1915.exe
c:\windows\system32\restorea3.exe
C:\WINDOWS\System32\rpcc.dll
C:\WINDOWS\System32\xatcb32.dll


1. Open My Computer
2. Right click on your hard drive that you wish to clean (C drive, for example)
3. In the context menu that opens, select properties
4. Under the general tab you should select Disk Cleanup
5. Windows will scan your drive which will take a few seconds/minutes
6. A box will display the various files you can remove.
Check all boxes except compress old files (If listed)
7. Click OK and windows will comply.

Restart your computer.

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.
Post #14
Thanks for the directions

Could not find any of the 4 items listed in HJT process mgr.

Tried deleting this item on the HJT scan:
O20 - Winlogon Notify: rpcc - C:\WINDOWS\System32\rpcc.dll, but it always reappears if I scan again.
The other items did delete
Could not delete thefile Windows\system32\prcc.dll.
When I tried to delete, I always got the message the "cannot delete…being used by another person or program….close any program that might be using this and try again."

I did run disk cleanup.
The desktop is still blank, except for the background. I don't see any change in the computer yet.

Here's my latest HJT log

Logfile of HijackThis v1.99.1
Scan saved at 11:29:49 PM, on 12/20/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\gearsec.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AIM.lnk = C:\Program Files\AIM\aim.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PopSubtract.lnk = C:\Program Files\InterMute\PopSubtract\PopSub.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\spysub.exe
O4 - Global Startup: Updates from HP.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Help - {0A8D22B7-04A8-4ED3-ACE2-FD7D30449574} - http://online.comcast.net/help/ (file missing) (HKCU)
O9 - Extra button: Support - {66D96EB7-8D5B-412C-9F36-C0480AAD840B} - http://www.comcastsupport.com/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {D2D2A166-784F-4B41-908F-826135971F51} - http://www.comcast.net/ (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net/
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://www.amiuptodate.com/vsc/bin/1,0,0,9…pdatePortal.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1123635145670
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1145409235935
O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion…/ICSScanner.cab
O16 - DPF: {A526A2C7-723E-4081-BF70-A7A9913E8C4A} (LogData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (ASquaredScanForm Element) - http://www.windowsecurity.com/trojanscan/axscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,26/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://playgames.comcast.net/online2/zuma/…aploader_v5.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: rpcc - C:\WINDOWS\System32\rpcc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
Post #15
Next, launch Notepad (Start>All Programs>Accessories), and copy/paste all the BOLD REGEDIT below to it. Don't forget to include REGEDIT4.
Save in: Desktop
File Name: fixme.reg
Save as Type: All files
Click: Save

REGEDIT4

[-HKEY_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Winlogon\Notify\frpcc.dll]


On the desktop, doubleclick fix.reg and allow it to run. Let it merge.

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

O20 - Winlogon Notify: rpcc - C:\WINDOWS\System32\rpcc.dll

Close ALL windows and browsers except HijackThis and click "Fix checked"


Delete these Files if listed:
C:\WINDOWS\System32\rpcc.dll




Empty Recycle Bin

Restart your computer.

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.


If the desktop still isn't working, try this:
If you have DSL or Cable, follow these instructions:

1. Ctrl+Alt+Delete>File>New Task (Run…)

2. Type: ftp://ftp.f-secure.com/anti-virus/tools/shellfix.reg

3. Click Ok and it will prompt to download shellfix.reg file

4. Click "Run" or Open file. Do not save it on your desktop, or anywhere on the computer.

5. After it runs, reboot your computer and the problem will be gone

If you do not have DSL or Cable:

Follow these steps: ftp://ftp.f-secure.com/anti-virus/tools/shellfix.txt

The shellfix.txt repairs the corrupted explorer.exe

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