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21 min read

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Post #1
I can use the internet fine, but whenever I try to go to email, it says the page cannot be displayed. also, AIM will not connect. My computer tries to download things during the night. One of those "your computer is being monitored, please click on this to fix it" to which i always close. i ran hijack this and got a log. can someone please assist me. here is my log, let me know if you need to know anything else.

Logfile of HijackThis v1.99.1
Scan saved at 5:22:57 PM, on 10/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O13 - WWW. Prefix: http://ehttp.cc/?
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CCS\Services\Tcpip\..\{C34E9683-596F-4880-80F1-6403E8173187}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111
O17 - HKLM\System\CS1\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111
O17 - HKLM\System\CS2\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111
O20 - Winlogon Notify: flashdrvr - flashdrvr.dl (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: vistax - vistax.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
Post #2
it also just did a browser redirect while i was in the other room. the site it went to was for drivecleaner.com. not sure if this helps. let me know if you have any ideas. thanks a lot.
Post #3
slez81 :D

Welcome to Tom Coyote sorry for the delay in responding. You have mulitple infections on this computer, one which is redirecting you to some place in the Ukraine.

Open HJT Scan Only, close your browser and all open windows, check these entries and click on Fix Checked.


O13 - WWW. Prefix: http://ehttp.cc/?

O17 - HKLM\System\CCS\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CCS\Services\Tcpip\..\{C34E9683-596F-4880-80F1-6403E8173187}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111
O17 - HKLM\System\CS1\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111
O17 - HKLM\System\CS2\Services\Tcpip\..\{060F9FD5-856F-4BF2-A38F-E5CB9249704D}: NameServer = 85.255.115.106,85.255.112.111
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.106 85.255.112.111

O20 - Winlogon Notify: flashdrvr - flashdrvr.dl (file missing)
O20 - Winlogon Notify: vistax - vistax.dll (file missing)




Download and install the 30 day trial of AVG Anti Spyware to your desktop.
  • Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run AVG and update the definition files.
  • On the main screen select the icon Update then select the Update now link.
  • Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the Scanner icon at the top of the screen, then select the Settings tab.
  • Once in the Settings screen click on Recommended actions and then select Quarantine <– Dont forget this
  • Under Reports
  • Select Automatically generate report after every scan
  • Un-Select Only if threats were found
  • Close AVG Anti-Spyware <– Do not run the scan yet.

Boot your computer into Safemode
  • Go to Start> Shut Off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly.
  • This will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to SAFEMODE
  • Then press the Enter on your Keyboard
IMPORTANT: Do not open any other windows or programs while AVG is scanning, it may interfere with the scanning process:
  • Launch AVG-Anti-Spyware by double-clicking the icon on your desktop.
  • Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan.
  • AVG will now begin the scanning process, be patient this may take a little time.
  • Once the scan is complete do the following:
  • If you have any infections you will prompted, then select Apply all actions
  • Next select the Reports icon at the top.
  • Select the Save report as button in the lower left hand of the screen and save it to a text file on your system
  • make sure to remember where you saved that file, this is important
  • Close AVG


Reboot normally


Download haxfix.exe.
and save it to your desktop.

* Double click on haxfix.exe to install haxfix. (standard installation path is c:\program Files\haxfix)
* Checkmark "Create a desktop icon"
* Click "Next"
* When the installation is completed, make sure that the checkmark "Launch HaxFix" is placed
* Click "Finish"

A red "dos window" (dos box) will open with options:
1. Make logfile
2. Run auto fix
3. Run manual fix
E. Exit Haxfix

* Select option 1. Make logfile by typing 1 and then pressing Enter
* Haxfix will start scanning the computer. When it is finished a logfile will open: haxlog.txt > (c:\haxfix.txt)
* Copy the contents of that logfile and paste it into this thread, along with the AVG log and a new HijackThis log
Post #4
okay, so i coudlnt update the AVG, error retrieving update.

heres the new logs

AVG:
———————————————————
AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 6:46:23 PM 10/30/2006

+ Scan result:



HKU\S-1-5-21-757298511-2304659736-1445258045-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{93CECBB2-6B1B-448D-91B9-72604EF70105} -> Adware.180Solutions : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\{51001E6F-F087-4F7B-A4D5-368CEDB31043}.exe -> Adware.Casino : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\IETLBAss.DOMP -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\IETLBAss.DOMP.1 -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\IETLBAss.DOMP\CLSID -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\IETLBAss.DOMP\CurVer -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKU\S-1-5-21-757298511-2304659736-1445258045-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{90BA9555-264A-4FB1-7251-DD5A22605A95} -> Adware.CoolWebSearch : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\AMeOpt -> Adware.InternetOptimizer : Cleaned with backup (quarantined).
C:\Program Files\Microsoft AntiSpyware\Quarantine\A02E2C5A-6135-42D5-A35D-538A7B\173569A4-C508-4876-9F1F-0A92F1 -> Adware.MWS : Cleaned with backup (quarantined).
C:\Documents and Settings\Chris\Local Settings\Temp\autobase.exe -> Backdoor.Haxdoor.hm : Cleaned with backup (quarantined).
C:\ic.exe -> Downloader.Small.aqt : Cleaned with backup (quarantined).
C:\Documents and Settings\Chris\Local Settings\Temp\37B7.tmp -> Hijacker.Small.kn : Cleaned with backup (quarantined).
C:\WINDOWS\SYSTEM32\flashdrvr.dll -> Logger.Haxspy.aa : Cleaned with backup (quarantined).
C:\Program Files\DIGStream\digstream.exe -> Not-A-Virus.Downloader.Win32.DigStream.a : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\00011967.exe -> Not-A-Virus.Downloader.Win32.DigStream.a : Cleaned with backup (quarantined).
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\chris@cbs.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Adjuggler : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@adrevolver[3].txt -> TrackingCookie.Adrevolver : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Bridgetrack : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Burstbeacon : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Casalemedia : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][2].txt -> TrackingCookie.Clickzs : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Euroclick : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@findwhat[1].txt -> TrackingCookie.Findwhat : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Masterstats : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Masterstats : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Pointroll : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Reliablestats : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Sexcounter : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@sexlist[1].txt -> TrackingCookie.Sexlist : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Sextracker : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Sextracker : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][1].txt -> TrackingCookie.Sextracker : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@sextracker[2].txt -> TrackingCookie.Sextracker : Cleaned.
C:\Documents and Settings\Chris\Cookies\chris@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Chris\Cookies\[removed][2].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\Chris\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\kansup.reg -> Trojan.LowZones.f : Cleaned with backup (quarantined).
C:\Documents and Settings\Chris\Local Settings\Temp\temp.fr4152 -> Trojan.Small.ga : Cleaned with backup (quarantined).


::Report end

haxfix log:

HAXFIX logfile - by Marckie
______________
version 4.28
Mon 10/30/2006 18:52:01.23

checking for haxdoor
——————–
checking for a3d files….
a3d files not found

checking for matching notify keys….
no matching notify keys found

checking for matching services….
matching services found
vistax
vistaj

checking for matching safeboot services….
matching safeboot services found
vistax.sys
vistaj.sys

checking for other haxdoorfiles….


Checking for goldun
——————-

checking for SSODL keys….
no ssodl keys found

checking for notify keys….
no notify keys found

checking for services….
flashdrv3

checking for other goldunfiles….


Finished


new HJT log

Logfile of HijackThis v1.99.1
Scan saved at 6:57:02 PM, on 10/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client

Firewall\SymSPort.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Chris\Local Settings\Temporary Internet

Files\Content.IE5\21WZYDAT\drf1162252238[1].htm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.yahoo.com/
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common

Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Dell|Alert] C:\Program

Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program

Files\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program

Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint

Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

-atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program

Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows

Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG

Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RealPlayer] "C:\Program

Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM

Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program

Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} -

C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner

Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage

Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -

http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. -

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -

C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec

Corporation - C:\Program Files\Symantec Client Security\Symantec

AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. -

C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -

C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program

Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -

C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec

Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program

Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation -

C:\Program Files\Symantec Client Security\Symantec Client

Firewall\SymSPort.exe

Thanks a lot, let me knwo what you think
Post #5
I cant read your HJT log the way you posted it, see the difference from the way you posted it originally.

Do this…
  • Open HJT Scan and Save a Log File, it will open in Notepad
  • Go to Format and make sure WordWrap is unchecked
  • Go to Edit> Select All…..Edit > Copy and Paste the new log into this thread.
  • Please use the [external image: Posted Image] Button and not the New Topic Button
DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.
Post #6
sorry, this should be better. also, the error retrieving update is the same error i have been getting lately when trying to update ad-aware se.

heres the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 6:57:02 PM, on 10/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\21WZYDAT\drf1162252238[1].htm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
Post #7
AHHH Thats better. :thumbup: All the bad enties are gone from your log, but that does not mean the infections are totally gone. Lets do this.



We need to make sure all hidden files are showing :
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Once your system is clean, we suggest that you reverse this to keep critical windows files from accidently being deleted.

Please download ATF Cleaner by Atribune.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

Boot into Safemode and look for these two files and delete them if present. They could be in C:\, C:\windows or C:\windows\system32

flashdrvr.dll
vistax.dll

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
    this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
Tutorial if you need it How to boot into Safemode




You may want to print out these instructions for reference, since you will have to restart your computer during the fix.


This is the fix for a Wareout infection FYI, if you look at the 017 entries in your original log, this infection is redirecting you to here.

85.255.112.0 - 85.255.127.255
Inhoster hosting company
OOO Inhoster, Poltavskij Shliax 24, Kharkiv, 61000, Ukraine



Please download FixWareout from one of these sites:
FixWareout Subratam
FixWareout Lonny
  • Save it to your desktop and run it.
  • Click Next, then Install,
  • Then make sure "Run fixit" is checked and click Finish.
  • The fix will begin; follow the prompts.
  • You will be asked to reboot your computer; please do so.
  • Your system may take longer than usual to load; this is normal.
  • At the end of the fix, you may need to restart your computer again.
Save the contents of the logfile C:\fixwareout\report.txt and post it into your next reply.

Now lets check some settings on your system. For (2000/XP) Only)
  • Go to Start > control panel.
  • If you are using Windows XP's Category View, select the Network and Internet Connections category otherwise double click on Network Connections.
  • Then right click on your default connection, usually local area connection for cable and dsl.
  • Left click on properties.
  • Click the Networking tab.
  • Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically
  • Press OK twice to get out of the properties screen and reboot if it asks.
    That option might not be available on some systems
  • Next Go start> Run type cmd and hit OK
  • Type in ipconfig /flushdns then hit enter
    (that space between g and / is needed)
  • Type exit hit enter


Post the results from Wareout and a new HJT log please and also let me know what the error is that is preventing you from running some programs.
Post #8
okay did all that. the error i was getting.. and still am, is when i try to update the AVG, or if i try to update ad aware. it says error connecting to site update.ewido.net. like it wont connect. i also still cannot access email sites. heres the logs you requested, thanks again for the help.

report.txt file

Fixwareout ver 1.003
Last edited 8/11/2006
Post this report in the forums please

Reg Entries that were deleted
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\putesprpgd
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Urls\onisacputes
…

Microsoft ® Windows Script Host Version 5.6
Random Runs removed from HKLM
…

PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.

»»»»» Searching by size/names…

»»»»»
Search five digit cs, dm and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal

Other suspects.
Directory of C:\WINDOWS\system32
{9DE0E5C2-59EF-4442-BA4D-F3B7FBB73104}.exe

»»»»» Misc files.

»»»»» Checking for older varients covered by the Rem3 tool.


new HJT log

Logfile of HijackThis v1.99.1
Scan saved at 10:28:56 PM, on 10/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\HP\hpcoretech\comp\hpdarc.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe



Whats next?
Post #9
slez81,

Go to your Add-Remove Programs in the Control Panel and remove this C:\Program Files\Viewpoint it's not malware itself but installs without your knowledge or consent and is not needed for anything.

Then remove this entry with HJT
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe


Make sure that windows is still enabled to show all files and folders and boot to safemode and delete this file

C:\WINDOWS\system32 \{9DE0E5C2-59EF-4442-BA4D-F3B7FBB73104}.exe



Reboot normally and run this free online virus scanner from Panda, I need to see that report.
Panda ActiveScan <<
Post #10
okay thats all done now, sorry it took so long, was at work all day. heres the active scan report Incident Status Location Virus:Trj/Lowzones.SX it said the status was disinfected. what should i do next? Once again, thanks a bunch
Post #12
Post one last HJT log and lets make sure nothing has come back.

As far as not connecting to your email and AVG updates, this may be a windows problem.

Try this..
  • Click Start>Run
  • Type in sfc /scannow, hit Enter.
  • Note: there is a space between sfc and /scannow
  • This should replace any corrupted/missing system files and will hopefully fix things.
    You may need your XP disc in your CD drive for this.


Close any instance of Internet Explorer and Windows Explorer.
  • Go to Start> Control Panel> Internet Options . You shoud be on the General Tab
  • Delete Cookies
  • Delete Files > and offline content as well
  • Then go to the Programs Tab and Reset Web Settings
Post #13
okay, did the internet options stuff. tried the scan thing, it asked for my CD, i put it in, and it kept saying to insert the disc, i'd hit retry and it still woudnt work, i know the drive is funtioning cuz it auto ran the CD. got a new HJT log. tried email… still no luck.


Logfile of HijackThis v1.99.1
Scan saved at 6:36:18 PM, on 10/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\Chris\Desktop\HijackThis.exe

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\SBAudigy\Program\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by110fd.bay110.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
Post #14
Your log looks fine :thumbup: This may be a windows issue , I would suggest calling your ISP and let them know you can't access your email.

You also may want to install the Firefox browser and see if that makes a difference connecting to sites you cant access with IE. I have been using this for years and only use IE when I absolutly have to. You can run them both, they won't conflict with each other.

FireFox


  • Your Java is out of date and leaving your system vulnerable.
  • Go to your Add-Remove Programs in the Control Panel and uninstall any previous versions of Java (J2SE Runtime Environment)
  • It should have an icon next to it:
    [external image: Posted Image]
    Select it and click Remove.
  • Reboot your system.
  • Then go to the Sun Java website and download and install the update.
  • Java Runtime Environment (JRE) 5.0 Update 9 <–This is what you need to download and install.
  • Then after install you can verify your installation here Sun Java Verify


Here are some tech support sites to post for help.

Windows Tech Support Forums

Tom Coyote <– Our own forum
PcPitStop <– You can take your system in for a checkup here.
Bleeping Computer <–Good XP Forum
Windows Helpnet <– Excellent XP Forum
Hardwareguys <– Another good one


IE Freezes
It's Not Always Malware
Speedup Windows
TechBuilder
Windows Tips
Techruler
Kellys Korner




How did I get infected in the first place ? Read these links and find out how to prevent getting infected again.

Tutorial for System Restore <– Do this first to prevent yourself from being reinfected.
TonyKlein CastleCops
Grinler BleepingComputer
Geeks To Go


Please keep in mind that the reasons we call it malware is because the people that write this garbage are all computer programmer wanabees, and they all write bad code, they have one purpose and thats to steal from you and cause havoc on your system. Sometimes , but not always, even if a computer is cleaned up real well it still leaves some damage behind. I don't know if the infections you had caused this or if its just a plain old windows issue.


Ken :D
Post #15
Thanks so much, but one more problem occurred. over the night, my browser opened and one of those "your system may be infected" pop up warnings came up. my virus program caught "system doctor". this is one of the ones that had been happeneing before. any idea how to stop this one?

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