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Spyware / Malware / Virus Removal

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #31 last edited
I need some help. When I go to safe mode and open AVG the screen is too large. I can't see what checkboxes are ticked in the settings tab. It is off the screen on the left. How do I adjust screen size in safe mode?
Post #32
Hi, You can't change screen size in safe mode. You could try to move AVG window on screen. Hit ALT/SPACE/M at the same time and that will activate the 'move box' option..then use the up/down arrows on your keyboard to move the box.
Post #33
Logfile of HijackThis v1.99.1
Scan saved at 10:48:24 AM, on 11/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\WINDOWS\System32\svchost.exe
C:\Novell\GroupWise\grpwise.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\AdminBU\Desktop\HJT\scanner.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.msn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = intranet.ext.wvu.edu
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite… - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://wvucentral.wvu.edu/Citrix/ICAWEB/en/ica32/ica32t.exe
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\WINDOWS\msxml4.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe




AVG Anti-Spyware - Scan Report
———————————————————

+ Created at: 10:06:39 AM 11/15/2006

+ Scan result:



C:\Documents and Settings\Normal\Local Settings\Temp\newall2t.exe -> Adware.BetterInternet : Cleaned with backup (quarantined).
C:\Documents and Settings\AdminBU\Desktop\HJT\backups\backup-20061114-103840-823.dll -> Adware.Coupons : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{E87A81FB-FDCF-4B92-A20C-951710F82D7C}\RP254\A0051605.ocx -> Adware.Coupons : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\ins -> Adware.WebRebates : Cleaned with backup (quarantined).
C:\VundoFix Backups\DDEMLAY.dll.bad -> Downloader.ConHook.am : Cleaned with backup (quarantined).
C:\Documents and Settings\JFerry\Local Settings\Temp\stmtreco.exe -> Dropper.Agent.ch : Cleaned with backup (quarantined).
C:\Documents and Settings\Normal\Local Settings\Temp\tt_reco.exe -> Dropper.Agent.ch : Cleaned with backup (quarantined).
C:\Documents and Settings\AdminBU\Cookies\adminbu@2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@americanexpress.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@chicagosuntimes.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@heavycom.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@highbeam.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@leeenterprises.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@mediamatters.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@northwestairlines.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@paypal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@saxosouthbend.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@waterfrontmedia.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@wpni.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@abetterinternet[1].txt -> TrackingCookie.Abetterinternet : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Adjuggler : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@adrevolver[3].txt -> TrackingCookie.Adrevolver : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Adserver : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@adtech[2].txt -> TrackingCookie.Adtech : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@bluestreak[2].txt -> TrackingCookie.Bluestreak : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Bridgetrack : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Burstbeacon : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Burstbeacon : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@burstnet[1].txt -> TrackingCookie.Burstnet : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@cliks[1].txt -> TrackingCookie.Cliks : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@com[2].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@enhance[2].txt -> TrackingCookie.Enhance : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Esomniture : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Euroclick : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Falkag : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Falkag : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@findwhat[1].txt -> TrackingCookie.Findwhat : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@goclick[1].txt -> TrackingCookie.Goclick : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Hitbox : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Liveperson : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Myaffiliateprogram : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@overture[1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Pointroll : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@qksrv[1].txt -> TrackingCookie.Qksrv : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Reliablestats : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][2].txt -> TrackingCookie.Reliablestats : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@edge.ru4[2].txt -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@serving-sys[1].txt -> TrackingCookie.Serving-sys : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Specificclick : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@starware[2].txt -> TrackingCookie.Starware : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@statcounter[1].txt -> TrackingCookie.Statcounter : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\Normal\Cookies\normal@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][2].txt -> TrackingCookie.Valuead : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@valueclick[2].txt -> TrackingCookie.Valueclick : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\JFerry\Cookies\[removed][2].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\Normal\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : Cleaned.
C:\Documents and Settings\AdminBU\Cookies\adminbu@zedo[1].txt -> TrackingCookie.Zedo : Cleaned.


::Report end
Post #34 last edited
Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
Change the allow paste operations via script to Disable
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
  • Download Adaware
    Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
    The program is available for download here
  • Download Spybot
    Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
    To see how to set this up as well as more spybot features, see here
    Spybot can be downloaded at this location
  • Download SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
    kill bits
    in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster here here
    SpywareBlaster tutorial
  • Download iespyad
    It puts many bad webpages on your restricted zones list. This means that you can still view the
    bad
    webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
    If you need help understanding how it works, there is a tutorial here
    Download it here
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button (at the lower left hand corner of your screen)
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then double-click it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click ok
  • Keep Anti Virus Software updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
    See here to choose one
Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Stand up and be Counted.

NOW is the time you can start to hit back at the people who infected you.
[external image: Posted Image]
Please take the time to go and complain - that forum has a topic for your infection which is Winantivirus pro please post as a reply, you do not need to register to do so (but you can if you wish). It will also have a list of other places you can go to to register your complaint, depending on the country you are resident in. Please read the topics and complain, it is only with such complaints to goverment or government agances that something will get done.


Once again, please post and tell me how things are going with your system… problems etc.

Have a great day,
Blade
Post #36
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

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