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computer restarts when i turn it on

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Hi, Today I turned on my PC and the blue screen of death appeared! here's the exact error: STOP: c000021a {Fatal System Error} The windows logon process system process terminated unexpectedly with a status of 0xc0000005(0x00000000 0x00000000). The system has been shut down. Other than this. I've got another little problem. I was trying to install Flash (a program used to create animations) and i go t this error: the install shield engine (ikernel.exe) could not be launched. No such interface supported. should I post a new topic for this prob???
Hi Shan I've been preparing an additional reply to you. It covers some issues related to your question. Please be patient. I'll get it posted to you this morning. Doug
The "stop 0x0000001" error may (in some cases and not necessarily yours) relate to "Win32k.sys driver"

Microsoft has created a "patch" to resolve problems related to Win32k.sys driver.
You may resolve your problem by going to MS Updates to get any critical updates and patches.

(It is always a good idea to keep your XP Operating System up to date)
I realize that MS periodically creates a mess for some users with their monthly updates. Still they usually catch the problems and create additional patches to resolve them. To the best of my knowledge at this time, the MS Update critical updates and patches have been successfully resolved and are not creating any new problems for XP users.

Have you updated your XP installation, since installation?
Go get the current updates and patches manually, here:
http://v4.windowsupdate.microsoft.com/en/default.asp
Does that resolve your problem?

After getting the MS Updates, there are a couple of additional things to consider.

1. Your Drive F:\ is reportedly almost full.
Since you use that Drive for "DOWNLOADS" it is "relatively less likely" that a full disk would create big problems for you if the Drive is simply for "saved files". However, if some of those "DOWNLOADS" are Applications and Processes that Run active, or which you occasionally run manually, they may need extra room on Drive F:\ to fully elaborate, consuming more space and maybe not having enough space to actually run without creating Errors. 4500 MB (8%) of Drive F:\ is still a lot of space … 4 1/2gigs, but we don’t know how fragmented that Drive is.
(Suggestions for Repair are below.)

2. You may be experiencing "faults" (actual physical problems) on one or more of your Drives
Having "faults" on a Drive does not mean that the Drive is totally ruined. Actually all Hard Drives have "faults" even when brand new from the manufacturer. Your Operating System has mechanisms to detect faults and remember a map of your Hard Drives so that no attempts are made to read from or write to the "fault" location. Like I said above, this is a normal situation, but as your machine uses more and more of a Hard Drive, it may discover additional faults that have not yet been catalogued.
(Suggestions for Repair below)

3. You “may” have a problem related to your BIOS. (Since BIOS is foundational to the functioning of your machine, much caution must be used when considering changes.) I very rarely find it necessary to attempt changes (Flashing the BIOS). Errors made in flashing the machine's BIOS can render the machine absolutely dysfunctional. Therefore, "flashing the BIOS" is not a routine maintenance function. Even for those who have a BIOS for which there have been upgrades, it is usually better to keep the original BIOS as long as the machine is functioning properly. (Flashing the BIOS is an extreme example of "If it ain't broke, don't be fixin' on it) So we will leave this item until all other paths are exhausted.
As dreadful as the above sounds, there are many known-good avenue of repair, even recovery from a bad flashing. But on to other things first.
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Per #1 above:

First:
Seriously consider what you can backup to CD from your F:\ Drive.
Attempt to backup and save files to CD with a goal to get close to 25% free space on Drive F:\

Secondt:
To clean up junk files on your various Drives:
Start – Run –(type)cleanmgr.exe – Enter
This gives you the MS resident cleanup tool, with options to select to run it on each of the lettered Drives separately.
In sequence, starting with C:\ and proceeding through to F:\ …. Run cleanmgr.exe on each of your Drives.
For a comprehensive manual step-by-step procedure to delete all of the junk files on any Drive follow the procedure in “quotation” at the end of this post.

Third: Run your Disk Defragmenter on each of your Drives
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Per #2 above:

Set the order to boot from the CD Rom 1st and the Hard drive 2nd.

Put your Windows CD in the tray, then "Exit with Saving" the settings (far right tab)

1. Boot with your windows CD
It will take some time as the CD loads various files

2. Type R to Enter the Recovery Console
3. Enter the Administrator password (if there is one)
4. Type: chkdsk c: /r and press Enter << 5. Once completed, enter chkdsk d: /r — and in succession with e: and f: to include all your drives.
6. Repeat steps 4 and 5 above, using the paramet /f – scan all of your Hard Drives

chkdsk /r - Locates bad sectors and recovers readable information on each drive

chkdsk /f - Fixes errors on the disk

Some experts have argued that running both chkdsk /r and chkdsk /f is redundant.
Their rationale is (in general terms) that elements of ( /r) and ( /f) run when either /r or /f parameter are specified.
That is probably not completely true, so please consider running chkdsk on all drives with /r and then again with /f.
Comment:
Chkdsk (CHECKDISK) is a very “time-consuming” process. (estimate 20-30 minutes for a 40gb Hard Drive on a fast (7200rpm drive) up to 1 hour on a slow (4200rpm drive).
Comment:
Running Chkdsk from Recovery Console insures that no other Windows or Applications start running active in any way that would interfere with chkdsk.
Do not enter any keyboard or mouse commands while chkdsk is running.
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Per #3 above:

Before even considering any work on the BIOS, let’s hope that the previous routines are successful in repairing your problem.

After you have completed the above sequence of repairs, let us know how your machine is running.
I will be consulting with other more knowledgeable helpers prior to making any recommendations regarding Flashing the BIOS.
____________________________________________

About your most recently posted problem:

STOP: c000021a {Fatal System Error}
The windows logon process system process terminated unexpectedly with a status of 0xc0000005(0x00000000 0x00000000).
The system has been shut down.



0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1561.)
This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised and security can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders

.

To the best of my knowledge, this error has been corrected for in “critical updates and patches” from Microsoft.
Therefore it should have been corrected when you updated per instructions earlier in this post.
_______________________________________________________

Similarly, your problem with installing Flash,
The Microsoft installation engine utility has been upgraded/patched in the regular critical updates and patches.

When I install FlashPlayer, (to display animations) I go here:
http://www.adobe.com/shockwave/download/in…=ShockwaveFlash

If you are installing a utility to “create” animations, we would have to know exactly what utility it is that you are attempting to install and where you are downloading if from.
Since I have no great knowledge of such utilities, you may want to open a New Topic, unless the “MS updates” have solved your problem.

Best Regards

Here's the complet "manual" procedure for removing junk files from your Hard Drives.
Apply the steps to each of your drive letters C:\, D:\, E:\, F:\. as appropriate.


QUOTE
Here's a complete routine to manually do that:
To clean out all the temporary files and cookies on your system.
Go to
Start - Run - (type) "cleanmgr" without the quotes.
Let it scan your system for files to remove.
Check these three boxes and then press ok to remove:
Temporary Files,
Temporary Internet Files,
Recycle Bin.

Then GoTo:
Start - Find/search - Files or folders - in the named box, type: *.tmp
When the list is generated, choose
Edit - select all - File - delete.

Note: If you cannot delete them all at once because you have too many, then click and hold ctrl and highlight a batch of them at a time. Once highlighted, R-click over the highlight and select delete.

Then use
Start - Run - (type) "%temp%" (without the quotes).
Delete the entire contents of that "temp" folder
(use Edit - Select All - press "Delete", click "Yes").

Then,
Empty your Temporary Internet Cache completely.
Close all instances of Outlook and Internet Explorer,
then use "Control Panel - Internet Options - General tab and click the "Delete File" button.
When prompted place a check in: "Delete all offline content", then click OK.

Then, use Windows Explorer to clean out ALL the other temp folders on your system
(navigate to the folder, (as listed below)
use "Edit - Select All", press "Delete", click "Yes"

* C:\Documents and Settings\\Local Settings\Temp\
* C:\Documents and Settings\\Local Settings\Temporary Internet Files\
* C:\Documents and Settings\\Local Settings\Temp\

* C:\Windows\Prefetch\

* Empty your "Recycle Bin".

Note: This is a long manual way to clear out .tmp files. It is safe and highly recommended.

Eventually you may wish to use a "tool" to do this procedure for you on a regular basis.
Download: CleanUp! 4.50 from http://www.stevengould.org
Read about all the options for using this device and use it only after you are satisfied that you understand what it will do for you. I use it regularly, and have a squeaky clean computer as a result. I recommend the default setting that are set during installation.


After doing the above routines, do this separate cleaning of your ActiveX, applets and Java routines:
GoTo:
Control Panel - JAVA - (this will open your JAVA Control Panel)
(in some cases the steps might be Control Panel - JAVA plugins)

Once your JAVA Control Panel is open, you will see a Button down toward the bottom of that panel labeled "Delete Files"
Click - Delete Files - OK, Then close your JAVA Control Panel and Reboot.

Note: The current version of JAVA Runtime Environment is Version 8. If you are running an older version, there are specific "vulnerabilities" that have corrected in Version 8. Recommended: Use Add/Remove to "completely" uninstall your Current JAVA Runtime Environment. Then go to C:\Program Files and Delete the entire Folder of JAVA. Then install the newest version of JAVA Runtime Environment. Get it here:
http://www.java.com/en/download/manual.jsp

Please note that in doing the above routines, you will "lose" any auto-login settings that Window has saved for you regarding Websites that you visit that require Username and Password to access the site, and any ActiveX scripts necessary to interact with the Website.

This is not a problem, since you will merely be required to "re-enter" your Username and Password the next time you visit any such site. (for instance, Here at TomCoyote) Or you will be asked to download a fresh copy of any required ActiveX. After that, Windows will again remember the settings for you and you will be able to auto-login again.

It's a good idea to clear up these features on a fairly regular basis, for a couple of reasons. First, ActiveX and applet routines occasionally become corrupted and can be infected with some malwares. Second, temporary internet files are often the first entry point of spyware/malware.

Hi doug, I went to the site which u told me for the windows updates and it wasnt working. (maybe there is a prob in my connection or something) so I went to control Panel >>Automatic Updates and selected the 'notify me but do not automatically download or install them' option. In the end of the list, there were a couple of windows updates and I downloaded the one which said something about that STOP error. and my F drive has 10GB of free space…isnt tht much? after my PCPitstop results, I ran the disk cleanup. (I right clicked drive F >>Properties and then diskclean up). I never delete my cache coz then it makes my internet real slow. But anywayz, I followed ure steps and deleted all the cache and temporary files and the Java stuff as well I did the cleanmge.exe on each Drive. I cannot boot frm my windows XP CD. It worked the last time I formatted my comp. I dont get the message which says 'No emulation, press any key to boot frm cd' but still I can check my drive for errors by right clicking on a drive>>properties>>tools>>CHECK NOW. and regarding tht flash thing. I wasnt talkin abt flash player (to display flash aniamtions). Its Flash MX2004 (to create flash animations). anywayz, today I turned on my comp and again tht stupid blue screen came! first I got the same message which i got last time. So i restarted my comp and again the blue screen appeared. but this time with a different error: A problem has been detected and windows has been shutdown to prevent damage to your computer. The problem seems to be caused by the following file: nv4_disp.dll PAGE_FAULT_IN_NONPAGED_AREA check to make sure any installed hardware or software is installed properly. If problems continue, disable or remove any newly intalled hardware or software. Disable BIOS memory options such as caching or shadowing. Technical In formation: ***STOP: 0x00000050 ***nv4_disp.dll. Address BF08F617, base at BF012000, date stamp 447F8EF8 Beggining Dump of physical memory DUmp complete….
The procedure of right-clicking on Drive F:\ - Properties - Tools - Check For Errors is the same as running Scan Disk from Accessories - System Tools - Scan Disk. It's a good thing to do prior to running Defrag, because it will detect any operating system and application program file fragments (orphans) that may have attempted to run during Defrag……. But it is not the same as CHKDSK /r and CHKDSK /f both of which require the machine to be absolutely inactive and examines not just for file items, but for Disk structure and physical faults.

In order to Boot from your XP CD (to run chkdsk from Recovery Console), you will need to "Change the Boot Order in BIOS", such that the First disk that the machine looks to at Boot is your Optical Disk. From there follow the previously posted steps to Run CHKDSK from the Recovery Console. After completing the CHKDSK functions change the Boot Order back to how it was previously set. (Usually - Floppy, then Hard Drive - then Optical Drive)
__________________________________________________

Yes, I'd still recommend that you do the above procedure,
_____________________________________________________
but with your recently posted additional information about the Error Message we have some additional leads to follow.

First
Do you have a Card Reader on your machine? (Reads memory cards from Digital Cameras, etc.)
If you do, is it the Lexmar brand of Card Reader?

Second
The Error Messages keep pointing back to nVidia Drivers.
You have indicated that you have installed an updated version (the latest version…91.31)
Actually the most recent driver update appears to be as follows:
ForceWare Release 90
Version: 91.47
Release Date: September 14, 2006
You can download this updated nVidia Driver, here:
http://www.nvidia.com/object/winxp_2k_91.47.html

Hopefully you followed the recommended nVidia protocol for driver installation:

http://www.nvidia.com/object/driver_installation_hints.html
Driver Installation Hints

"Download Accelerator" utilities should be disabled when downloading any drivers.

Do not run virus protection software in the background while installing the drivers. This prevents the driver from configuring itself properly.

Before installing new drivers make sure you uninstall all NVIDIA display drivers from the Windows Control Panel. Browse to the Start Menu > Windows Control Panel > Add/Remove Programs and search for "NVIDIA Windows Display Drivers" or "NVIDIA Display Drivers" and select remove.



third
Do you have a Logitech QuickCam? Seems to be some conflicts. If you don't then ignore this questions.
____________________________________________________

The following are recommendations from nVidia for settins and trouble-shooting when an nVidia video card appears to have problems:

The following motherboard BIOS settings are suggested for better stability, but are not required settings:

Assign IRQ to VGA Enabled
VGA palette snooping Disabled
PCI Latency Timer 128
Video BIOS Shadowing Disabled
Video RAM Shadowing Disabled
USWC Options Disabled
PnP O/S Installed Enabled
Video BIOS Cacheable Disabled
Video RAM Cacheable Disabled
AGP Graphics Aperture 64MB (or half of your total system memory) <— This is important


Incompatible system memory or bad system memory can also lead to system instability. Please verify that your system memory has been tested and is compatible with your motherboard make and model. There are 3rd party utilities which allow you to test the integrity of your system memory. One such program is Memtest86 which is available as a free download from the following URL:

www.memtest86.com

Just as important is your CPU. If it is malfunctioning, it will cause system instability. There are 3rd party utilities to test your CPU. One such utility is Prime95 which features a torture test which reports to you any errors generated by the CPU. This utility may be downloaded from:

http://www.mersenne.org/freesoft.htm


I'm additionally concerned about the "small" amount of RAM that you have installed. (256mb)

Since Video Cards are "always active" painting to the Monitor, errors that may actually be the result of "low system resources" or faults in other components of the machine, are often attributed to the Video Driver or Card, since the Video display is the most likely function to be active and therefore "detected" by Windows when the Error occurs.

Trouble-Shooting "experiment" ===

Uninstall your nVidia Video Driver via Device Manager - Display Adapters
You should only have the single nVidia Driver showing in Display Adapters - Properties
Uninstall the nVidia Display Adapter.
Reboot
(you will not loose the display on your Monitor since Windows XP will revert to a basic VGA monitor display driver) (but it will look funky, since the resolution will be reduced to something like 600 X 480.

Reboot your machine manually several times, via Start - Turn Off Computer - Restart AND also via Start -Turn Off Computer - Turn off — followed by Turning On via the Power Button.

Do you have the repeatative "automatic re-starting" or Blue Screen Errors under this condition of no nVidia Video Driver?
_______________________________________

In Summary:

– Complete the running of ChkDsk /r and ChkDsk /f via Recovery Console.
– Uninstall the Video Driver and restart several times to test for "auto-restarts and Errors"
– Consider following nVidia's recommended procedure to Uninstall and Re-install the most recent Driver Update that I linked above. (follow all of nVidia's recommended steps - no download accelerator, turn off AntiVirus while installing, use Add/Remove to uninstall old video driver prior to re-installing)
– Consider the nVidia recommended BIOS settings
– Answer the above questions regarding possible conflicts with Lexmar Card Reader or Logitech QuickCam.

Let us know how your machine is now running.

Regarding the intended installation of "Flash". I'd recommend that you resolve the present problem before you install any additional software or hardware.

Best Regards
Hello again shan92,

Here's a tool that used to be "essential" and now is only "recommended" for use prior to installing a Video Card Driver update.
http://www.drivercleaner.net/professional.php

Download it and run it according to the instructions on that site.
___________________________________

Another consideration:

Since your FX 5700LE is actually in the catagory of an "older video card", you might do better rolling back to an earlier driver. for instance:
Version: 71.89
Release Date: April 14, 2005

http://www.nvidia.com/object/winxp_2k_71.89.html

If you then get stable functioning, you can experiment with moving up to more recent updated drivers.

Best Regards
I forgot tht u told me to uninstall my driver frm the device manager and I uninstalled it frm the add/remove programs. when i try to install the driver, i get this error: Please make sure you have finished any previous setup and closed other applications. details>> Error Code: -5009 : 0x80040154 Error Information: >Ctor\ObjectWrapper.cpp (389) >Kernel\Component.cpp (1161) >Kernel\CABFile.cpp (384) >SetupDLL\SetupDLL.cpp (1655) PAPP:NVIDIA Windows 2000/XP Display Drivers
its ok now….I simply used system restore. so i went to device manger and clicked on uninstall and got this message: failed to unistall. the device may be required to boot up the computer. I HATE THIS COMPUTER!!!
Uninstall via Add/Remove is OK. As a matter of fact, that's the method that I last recommended to you. What happens when you use Add/Remove to uninstall the nVidia Driver now? Try that, and then use the DriveCleaner that I linked (free) Then try installing the older Video Driver I linked. Best Regards
somthing really crazy is going on here. I tried uninstalling the driver via device manager and I got the same error. So then I went to add/remove programs and 'nvidia driver' is not there anymore! and I dont have a card reader. I have a logitech quick cam but I dont use it. Its not evn connected to my PC.
Hi Shan92,

The more I study the problem as you've described it, the more I find that others have had similar problems with this and similar nVidia Video Cards.

Don't get me wrong here. It's a good Video Card. It's just that during its development, there were a variety of conflicts discovered between it and motherboards, and between it and various game manufacturers.

I actually have a similar card (made by a sub-licenced manufacturer) and enjoy its use without problem.

I'm tempted to go back and "re-recommend" various procedures that I've posted before, but I imagine that you've done alot of review of what has been attempted already.

At this time:

Please download MemTest86.
You will notice a download to create a self-bootable Floppy Disk. That's the one you want.
Run Memtest through a few cycles. If the test results are good then we don't have to worry about your RAM, though for overall performance, an addition of more RAM would definitely be the best hardware upgrade you could make.
http://www.memtest86.com/

Next:
Use the DriveCleaner utility to remove traces of your Video Card Driver.
Hopefully, that will cause Windows XP to revert to basic VGA resolution (ugly but safe)
Then try installing the "older" nvidia Driver that I linked previously.
http://www.nvidia.com/object/winxp_2k_71.89.html

There are some relatively "far out" solutions that I haven't even recommended as yet because I believe that it's important to cover the basics first.

Please let us know how your machine is currently running after the above Driver installation.
And please let us know about the results from MemTest86.

Then we can take additional steps if necessary.

Best Regards
Hi Shan92, If you have not already done so, please "disable" the following in your MSCONFIG - StartUp(tab) –Distiller Tray Icon Adobe Systems Inc. C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe –Sun Java Update Sun Microsystems, Inc. C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe –NVIDIA driver helper NVIDIA Corporation C:\WINDOWS\system32\nvsvc32.exe –iPod Service Apple Computer, Inc. C:\Program Files\iPod\bin\iPodService.exe –Creative Plugins Creative Technology Ltd C:\WINDOWS\system32\CTHELPER.EXE –Diskeeper Corporation C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe _______________________________________ Then go to your Display Properties by right-clicking on an empty area of your DeskTop Select Properties Select the ScreenSaver Tab Select the Power Settings Button Select the Hibernate (tab) Remove the checkmark for the item "Enable Hibernation" This will stop the resource hogging hiberfil.sys "indexing service" that is constantly running in the background. This feature is appropriate for Laptops which may have problems with battery power, but not appropriate for DeskTops. You might even experience some performance improvement. ________________________________________ For the moment, please temporarily Uninstall the software for your Logitech QuickCam (which you indicate you don't even have hooked up to your machine) But the software was probably installed, and "may" be causing some of the conflict. Any little bit might help. You can always re-install it later if you want to use your camera again. Best Regards

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