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Spyware / Malware / Virus Removal

Help, I think I have been hijacked

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Post #1
Logfile of HijackThis v1.99.1
Scan saved at 11:23:59 PM, on 9/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\4XEBSLAZ\HijackThis[1].exe

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D68A3050-7D8B-441E-96F9-01539DB51A02}: NameServer = 66.207.224.1 66.207.224.2
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
Post #2 last edited
Hello kathyjoy

Copy and Paste this post into a new text document or print it out for reference.

Step 1

I would like to recommend if you are using The Windows Firewall that you replace it as soon as possible Please choose to install One of these good free firewalls below to fully protect your system anyone of these will give you Full control over everything that requests Internet access a feature not available in the default Windows Firewall

ZoneAlarm
Kerio Personal Firewall
OutPost Firewall Free
Sygate Personal Firewall


Step 2

You are running "HijackThis" from an unsafe location

To enable any backup we make to be stored safely I would like to recommend you Re-Download a copy of HJTsetup.exe from:
http://www.thespykiller.co.uk/files/HJTsetup.exe

Double click HJTsetup.exe to begin installation.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box uncheck the box to the left of Launch Hijackthis and then click Finish
Do this BEFORE you proceed!


Step 3

Like to recommend Downloading Ewido Anti-Spyware
http://www.ewido.net/en/download/

The program should launch automatically after installation. If not, double-click the desktop icon.

Deactivate the "Ewido Resident Shield" as this may prevent changes to the registry.
To do this, click "Change State" to the right of the Resident Shield option in the main window.
You will clearly see the status change to Inactive if you have done this correctly.

Now Update Ewido
click the "Update" icon from the main menu.
Then click the "Start Update" button.
When you receive the "Update successful" prompt, close Ewido.
Note: If you have any problems with the updater, you can Update Ewido Manually.
Do not Scan with this yet!

Please Reboot your System into Safe Mode Shut down your system, then Restart your computer
as soon as it starts booting up again continuously tap F8 from the menu select the option to enter Safe Mode

Reopen Ewido Anti-Spyware and click the "Scanner" icon from the main menu.
Click "Complete System Scan" to start scanning.
When the scan completes, click "Recommended action" beneath the results window and select "Quarantine".
Then click the "Apply all actions" button to quarantine everything detected.
Then click Save report > Save report as and save the Report-Scan.txt to your desktop.
Then Reboot back into Normal Mode


Step 4

Please Re-Scan your system with the Panda ActiveScan
http://www.pandasoftware.com/activescan.htm

When the scan completes, click the See Report button, then Save Report, and save it to your desktop.

Then Re-scan with HijackThis and post

1/ The new HijackThis Log
2/ The Online Panda Result's
3/ The Ewido Report-Scan.txt

Thank you,
ourwilly.
Post #3
Hi, Ourwilly. Thank you for your help. I did all of your steps so here are the log and scans you wanted.

Logfile of HijackThis v1.99.1
Scan saved at 4:55:21 PM, on 10/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Documents and Settings\Owner\My Documents\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Documents and Settings\Owner\My Documents\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (file missing)
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [!ewido] "C:\Documents and Settings\Owner\My Documents\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe -NoStart
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D68A3050-7D8B-441E-96F9-01539DB51A02}: NameServer = 66.207.224.1 66.207.224.2
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Documents and Settings\Owner\My Documents\ewido anti-spyware 4.0\guard.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

and now for the online Panda Result


Incident Status Location

Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Owner\Cookies\owner@apmebf[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Owner\Cookies\owner@target[2].txt
Spyware:Cookie/WebPower Not disinfected C:\Documents and Settings\Owner\Cookies\owner@webpower[2].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@target[1].txt

Incident Status Location

Spyware:Cookie/Apmebf Not disinfected C:\Documents and Settings\Owner\Cookies\owner@apmebf[1].txt
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Owner\Cookies\owner@target[2].txt
Spyware:Cookie/WebPower Not disinfected C:\Documents and Settings\Owner\Cookies\owner@webpower[2].txt
Spyware:Cookie/Target Not disinfected C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@target[1].txt


and now for the edwido report scan. By the way, was I suppose to turn the Shield back to active?


———————————————————
ewido anti-spyware - Scan Report
———————————————————

+ Created at: 2:42:59 PM 10/1/2006

+ Scan result:



C:\WINDOWS\cpbrkpie.ocx -> Adware.Coupons : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@2o7[2].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@cbs.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@gateway.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@msnclassifieds.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@bfast[2].txt -> TrackingCookie.Bfast : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@clickbank[1].txt -> TrackingCookie.Clickbank : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[2].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@zedo[1].txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined).


::Report end

Thank you all so much. Kathy Joy
Post #4
Hello kathyjoy :)

The Ewido shield will Deactivate when the trial end's but the Ewido Software will still continue to Scan your system,
We recommend deactivate this so there is no interference during a fix

—————-

Clean your Cache and Cookies in IE:
Go to Control Panel > Internet Options > General tab.
Click the "Delete Cookies" button and then the "Delete Files" button next to it.
When prompted, place a check in: "Delete all offline content", click OK.

Clean other Temporary files + Recycle bin:
Go to start > run and type: cleanmgr and click ok.
Let it scan your system for files to remove.
Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
Press OK to remove them.

Can you please let me know how your system is running now…

Thank you,
ourwilly. :)
Post #5
Ourwilly, I cleaned my cache and cookies and the temp files and recycle bin. Still it seems to be draggy, but it is definitely better. Thank you, Kathy Joy
Post #6
Hello kathyjoy :)

Still it seems to be draggy

Try this to improve the running of this system..

Shut down your system, Now Restart your computer and as soon as it starts booting up again continuously tap F8.
A menu should come up where you will be given the option to enter Safe Mode
then Defragment your system for overall improvement
Reboot back into Normal mode once this has finished.

If you wish try installing StartUp Inspector.
Open the program and select Consult and allow internet access, This program will show a listing
which also gives an icon rating to help you decide what could be disabled when your system starts.

——————

As the Panda & Ewido result's are fine then I recommend that you "Create" a new System Restore Point

and Please "Bookmark" these Tutorials on how to stay safe:

So how did I get infected in the first place
Simple and easy ways to keep your computer safe and secure on the Internet

Thank you,
ourwilly. :)

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