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IE hijacked, redirected search@hand

5 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Since three days IE redirects requested websites more and more tp sites as [removed], bnmq.com and others. Please help me to solve this problem. This is the hijackedthis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:58:59, on 23-9-2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Garmin\gStart.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.Exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Ferry\LOCALS~1\Temp\Rar$EX00.803\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.nl/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Removecpl] removecpl.exe
O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [gStart] C:\Garmin\gStart.exe
O4 - Startup: Registration-InstantCopy.lnk = C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\Pixie\RegTool.exe
O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall…quish_load.html
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{267CA4B0-3774-4B1D-B47E-EFD99F08DCB4}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E01C3CE-76FC-4EDD-B63D-6A296FECDE08}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3AAECF0-4002-4C33-8710-CB6AB7CB50D8}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5
O20 - Winlogon Notify: ckpNotify - C:\WINDOWS\SYSTEM32\ckpNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Post #2
Hi I'm Angelfire777 and it'll be my pleasure to assist you in your problem. Reasearching Hijackthis logs could take sometime so please, be patient while I research a fix for you. Also, I have to let experts check my fixes first before bringing them to you. Please observe these while we work: 1.) Please stick with this thread until we are finished, do not start a new topic here or start a new thread at other forums. Do not worry, We were trained to help and never give up until we get you all fixed up. 2.) Stop if you have questions!! Never proceed if something is unclear to you. We don't want to start all over again. 3.) Avoid downloading other applications or other anti-spyware programs unless you really need to. 4.) Lastly, please be patient and never lose hope. Sometimes, it will take us several tries and posts to get something done. Sit back tight, I'll be back for you!
Post #3
You have executed HijackThis directly from the zip file which means that the backups that it makes will not be saved. We need to move hijackthis.

To move hijackthis:
  • Right click on your hijackthis.zip file. On the menu that comes up, click extract files
  • In the destination path box copy and paste these in: C:\Documents and Settings\Window user\Desktop\hijackthis.
  • Click OK
That would create a folder called hijackthis to your desktop and it will extract all the contents of hijackthis.zip to that folder.
==========================
I see you are running 2 antivirus applications at the same time. Please uninstall your other antivirus and only keep 1. Not only will 2 or more AV's slow down your pc's performance but it reduces your overall system security at the same time. Use add/remove programs in the control panel to uninstall the antivirus that you don't want to keep.

Reboot after uninstalling
==========================
Open hijackthis > choose scan only >place a checkmark against the boxes beside these entries in bold

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - https://components.viewpoint.com/MTSInstall…quish_load.html
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{267CA4B0-3774-4B1D-B47E-EFD99F08DCB4}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E01C3CE-76FC-4EDD-B63D-6A296FECDE08}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3AAECF0-4002-4C33-8710-CB6AB7CB50D8}: NameServer = 85.255.113.90,85.255.112.5
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.90 85.255.112.5


close your browsers and all open windows, then click "Fix Checked"
==========================
You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.

At the end of the fix, you may need to restart your computer again.

Finally, please post a fresh HijackThis log, along with the contents of the logfile C:\fixwareout\report.txt
Post #4
Thanks Angelfire. I've been looking voor two AV-programs but could only find Symantec. Receive regularly messages that Autoprotect is disabled though. Herewith the new Hijackthis log and the Fixwareout report: Logfile of HijackThis v1.99.1 Scan saved at 22:23:25, on 23-9-2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.Exe C:\WINDOWS\system32\NOTEPAD.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\WINDOWS\system32\carpserv.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\bcmwltry.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Ahead\InCD\InCD.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\Garmin\gStart.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Window user\Desktop\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [Removecpl] removecpl.exe O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [gStart] C:\Garmin\gStart.exe O4 - Startup: Registration-InstantCopy.lnk = C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\Pixie\RegTool.exe O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - Winlogon Notify: ckpNotify - C:\WINDOWS\SYSTEM32\ckpNotify.dll O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: InCD Helper (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe Fixwareout ver 1.003 Last edited 8/11/2006 Post this report in the forums please Reg Entries that were deleted … Random Runs removed from HKLM … PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE. »»»»» Searching by size/names… * csr.exe C:\WINDOWS\System32\CSLCE.EXE »»»»» Search five digit cs, dm and jb files. This WILL/CAN also list Legit Files, Submit them at Virustotal C:\WINDOWS\SYSTEM32\CSLCE.EXE 51.242 2006-08-31 C:\WINDOWS\SYSTEM32\DMLGR.EXE 62.017 2004-08-04 Other suspects. Directory of C:\WINDOWS\system32 »»»»» Misc files. »»»»» Checking for older varients covered by the Rem3 tool.
Post #5
Open Windows Explorer by hitting your windows key + E at the same time.
*If you do not have a windows key, double click My computer > click the folders icon

Then navigate to these files and delete them:

C:\WINDOWS\csr.exe
C:\WINDOWS\System32\CSLCE.EXE
C:\WINDOWS\System32\DMLGR.EXE

Empty your recycle bin

Your Java is out of date….
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components.
  • Close any programmes you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer once all Java components are removed.
Then download Java Runtime Environment 5.0 Update 8, and install it to your computer.
==========================
On your next reply, please include:
  • A Fresh Hijackthis log
  • A detailed description on how your computer is behaving
Post #6
Would like to give you a detailed description of compie's behaviour but it seemes everything is working as it is supposed to be with the exception of Symantec Anti-virus. At login it tells me: Symantec AntiVirus services failed to start. Virus definition file is invalid. (CC001000) followed by Could not start Service Engine err=CC001000 Logfile of HijackThis v1.99.1 Scan saved at 22:48:51, on 24-9-2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Symantec AntiVirus\DefWatch.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\WINDOWS\system32\carpserv.exe C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.Exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\bcmwltry.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\SYMANT~1\VPTray.exe C:\Program Files\Ahead\InCD\InCD.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\system32\ctfmon.exe C:\Garmin\gStart.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\msiexec.exe C:\Documents and Settings\Window user\Desktop\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [Removecpl] removecpl.exe O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe" O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [gStart] C:\Garmin\gStart.exe O4 - Startup: Registration-InstantCopy.lnk = C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\Pixie\RegTool.exe O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\npjpi150_08.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\npjpi150_08.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O20 - Winlogon Notify: ckpNotify - C:\WINDOWS\SYSTEM32\ckpNotify.dll O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: InCD Helper (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
Post #7 last edited
Hi, let's try to reinstall Norton AV. If you have your norton cd, please uninstall all of norton's components in your add/remove programs in control panel then reboot.

If norton's uninstallation is not successful, try this tool HERE to uninstall norton completely.

After that, try installing it again then please post back and tell us how the reinstall went.
Post #8
Hey Angelfire, I've Symantec AV 9.0 running, not Norton AV. It's a corporate edition with a 24 month license which expires January 1st because I sometimes work at home on my private pc. I'll ask our helpdesk for the disk. Internet Explorer works fine now, so thanks very much for your help!
Post #9
Hi, I apologize for the long delay in responding. We just had a 5 day power outage. I'll try my best to post back within 48 hours. Thank you for your understanding.
Post #10
Congratulations! Your log looks clean!


You need to Create a new Restore Point.
  • Right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check "Turn off System Restore on all Drives."
  • Click Apply, and then click OK.
  • Go back to the System Restore tab again.
  • UN-Check "Turn off System Restore on all Drives."
  • Click Apply, and then click OK.
==========================
Here are some free programs I recommend that could help you improve your pc's security.

Firewall Application
» ZoneAlarm
» Kerio
Adaware
~You can download it from here
~There is a tutorial on how to use Adaware properly here

Spybot Search and Destroy
~You can download it from here . Just choose a mirror and off you go.
~There is also a tutorial on how to use Spybot properly here

Install Spyware Guard
~You can download it from here
~You can read the tutorial on how to use Spyware Guard here

Install WinPatrol
~You can download it from here
~You can get some information about the working of WinPatrol HERE

Note: Make sure you update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

Pls. check out Tony Klein's article "How did I get infected in the first place?"

Happy Safe Surfing
Post #11
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

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