sarah_bell
Topic Starter
I am unable to use the MS windows update website to get any patches or fixes. Whenever I try, the computer locks up for about 20-30 minutes while MS is supposedly checking my computer to see what I need. Eventually a screen is displayed that says something like "unable to get updates, check your settings", or something to that effect. After that, the computer returns to normal… any applications I attempted to access during that 20-30 minute span of time suddenly open all at once, and I can navigate at will or surf the web freely UNLESS I go to the windows update website where the trouble begins anew. When I look in the task manager under processes while the computer is locked up, one of the "svchost" items is consuming all the processing power. I cannot end this process… "access is denied". The same chain of events happens when the computer is initially booted up, except (I believe) the attempt to access windows update is happening in the background so there is no evidence to indicate exactly WHAT is jamming things up. When I look in the windows update log, I can see that the last time this computer successfully updated was on April 26, 2006. All attempts since then have failed. I have submitted to the "genuine advantage" routine and let MS look over my OS, so I don't think that is the snag. Please help me??