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Spyware / Malware / Virus Removal

Gone Through Self-help

13 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I've read through the self-help and followed the instructions. I have scanned with ewido (ver 4.0) with Hijackthis, with spybot, and will now attach my logs of them all. thanks and hope to get some help soon.
pc storm

———————————————————
ewido anti-spyware - Scan Report
———————————————————

+ Created at: 5:41:12 PM 9/17/2006

+ Scan result:



Nothing found.



::Report end


Logfile of HijackThis v1.99.1
Scan saved at 3:35:46 PM, on 9/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\PsImSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
c:\program files\panda software\panda antivirus 2007\WebProxy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Alain\My Documents\Applications\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/home_page.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [LanzarL2007] "C:\DOCUME~1\Alain\LOCALS~1\Temp\{17A017A7-0CB2-4A12-8C63-69FBE07010F7}\{D1DA2BA7-2592-4036-9BB2-DCCABDE8DC1A}\..\..\L2007tmp\Setup.exe" /SETUP:"/l0x0009"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200605…ex/qtplugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1149653933265
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus 2007\PsImSvc.exe



— Search result list —
Windows.ActiveDesktop: User settings (Registry change, nothing done)
HKEY_USERS\S-1-5-21-2688664847-4137593175-816191208-1006\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoHTMLWallPaper!=W=1
Post #2
Hello pc storm and welcome to TomCoyote,

Please do the following:

Updating Java
  • Download the latest version of Java Runtime Environment (JRE) 5.0 Update 8.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-1_5_0_08-windowsi586-p.exe to install the newest version.
    The following explains how to remove items from your computer that are malware. These items must be fixed!

    Scan with HijackThis. Place a check against each of the following:
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    O4 - HKLM\..\Run: [LanzarL2007] "C:\DOCUME~1\Alain\LOCALS~1\Temp\{17A017A7-0CB2-4A12-8C63-69FBE07010F7}\{D1DA2BA7-2592-4036-9BB2-DCCABDE8DC1A}\..\..\L2007tmp\Setup.exe" /SETUP:"/l0x0009"
    Close all windows or browsers except for Hijackthis. Click on Fix Checked when finished and exit HijackThis.

    Post (reply) with a fresh HijackThis log and we will take another look. Also what problems are you experiencing? Are you having problems with your desktop?
Post #3
First of all thank you for the reply Susan528.
I've followed the directions and still have some of the same problems. The first one is that my home page has been replaced and I can no longer reset it with the internet options. My tools/internet options/general-home page now has a button which says "use blank". If used it would set my home page for "about:blank" (help) My pc was also running very very slowly. The disk light would run forever it seemed making me think that it was running through some processes before settling down to do any kind of work. It was taking me twice as long to get to any web pages or to do anything on the pc letting me know that I have a virus problem or other entity screwing me up. It has only been about a half hour but I think (so far) that my pc is running more smoothly now. Again thanks for taking the time and I look forward to your directions.
pc storm

Logfile of HijackThis v1.99.1
Scan saved at 8:36:11 PM, on 9/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\program files\panda software\panda antivirus 2007\WebProxy.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Alain\My Documents\Applications\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/home_page.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [LanzarL2007] "C:\DOCUME~1\Alain\LOCALS~1\Temp\{17A017A7-0CB2-4A12-8C63-69FBE07010F7}\{D1DA2BA7-2592-4036-9BB2-DCCABDE8DC1A}\..\..\L2007tmp\Setup.exe" /SETUP:"/l0x0009"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200605…ex/qtplugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1149653933265
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
Post #4
Hello Susan528,
I've just used HijackThis and this is the log of the activity.

Logfile of HijackThis v1.99.1
Scan saved at 9:12:56 PM, on 9/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5450.0004)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ACS.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE
C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\RAMASST.exe
c:\program files\panda software\panda antivirus 2007\WebProxy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Alain\My Documents\Applications\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/home_page.html
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus 2007\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/200605…ex/qtplugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1149653933265
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Antivirus 2007\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus 2007\psimsvc.exe
Post #6
Hello Susan528,
Actually, I've just booted up my pc and it runs very slowly. Takes forever just to get through the booting process. This is the webbrowser that comes up when I try to go onto my browser which is telus:

http://apps5.oingo.com/apps/domainpark/dom…p;s=MYTELUS.NET

It is not telus but in fact a webbrowser called "Network Solutions"

There is still something in my pc making it run very slowly. It is infected. I have a toshiba recovery disk but I hope not to use it. I would very much like to figure out how to purge my pc of this "carp**" but do not have the technical knowledge to do so. I appreciate the time you are taking to try to figure this out with me.
PS: I believe that the pc is infected with about:blank and I've tried to find sites that would help me get rid of it. I know that it is a hook somewhere on a file that tricks the pc into believing it belongs there. Ewido finds nothing, Norton finds nothing, panda finds nothing, hope to find something that will work. Talk to you soon.

pc storm
Post #7
Hi pc storm,

Please do the following:

Go to start > controlpanel > software > add/remove programs and uninstall next if present:

Oin
Yazzle by Oin
Purityscan by Oin
Snowballwars by Oin
Cowabanga by OIN
or anything similar with Oin in it.

If OIN not listed, download and run this uninstaller.


======
Uninstall Manager

Let's obtain a list of what can be uninstalled to review.
  • Open HijackThis
  • Click on the configure button on the bottom right
  • Click on the tab "Misc Tools"
  • Click on the Box that says "Uninstall Manager"
  • Click on the button "Save list"
  • Copy and past the List from notepad into your post
Post #8
Hi there, here goes Susan528, Ad-Aware SE Personal Adobe Acrobat 5.0 Adobe Download Manager 2.0 (Remove Only) Adobe Reader 7.0.8 ALPS Touch Pad Driver Atheros Client Utility ATI - Software Uninstall Utility ATI Control Panel ATI Display Driver CCleaner (remove only) CD/DVD Drive Acoustic Silencer Dorland's Electronic Medical Speller DVD Decrypter (Remove Only) DVD Shrink 3.2 DVD-RAM Driver ewido anti-spyware 4.0 GdiplusUpgrade HijackThis 1.99.1 Hotfix for Windows XP (KB915865) HP Extended Capabilities 5.3 HP Imaging Device Functions 5.3 HP Photosmart Essential HP PSC & OfficeJet 5.3.B HP Software Update HP Solution Center & Imaging Support Tools 5.3 InterVideo WinDVD Creator 2 InterVideo WinDVD for TOSHIBA J2SE Development Kit 5.0 Update 8 J2SE Runtime Environment 5.0 Update 8 LimeWire 4.10.9 Macromedia Flash Player 8 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB886903) Microsoft Office OneNote 2003 Microsoft Office Standard Edition 2003 Microsoft User-Mode Driver Framework Feature Pack 1.0.0 (Pre-Release 5348) Panda Antivirus 2007 Realtek AC'97 Audio Realtek Fast Ethernet Adapter Driver Registrar Registry Manager 4.04 Registrar Registry Manager 4.04 (Lite Edition) Security Update for Step By Step Interactive Training (KB898458) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player 9 (KB911565) Security Update for Windows Media Player 9 (KB917734) Security Update for Windows XP (KB890046) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB896358) Security Update for Windows XP (KB896422) Security Update for Windows XP (KB896423) Security Update for Windows XP (KB896424) Security Update for Windows XP (KB896428) Security Update for Windows XP (KB899587) Security Update for Windows XP (KB899591) Security Update for Windows XP (KB900725) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB901214) Security Update for Windows XP (KB902400) Security Update for Windows XP (KB904706) Security Update for Windows XP (KB905414) Security Update for Windows XP (KB905749) Security Update for Windows XP (KB908519) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB911567) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB912812) Security Update for Windows XP (KB912919) Security Update for Windows XP (KB913446) Security Update for Windows XP (KB913580) Security Update for Windows XP (KB914388) Security Update for Windows XP (KB914389) Security Update for Windows XP (KB916281) Security Update for Windows XP (KB917159) Security Update for Windows XP (KB917344) Security Update for Windows XP (KB917422) Security Update for Windows XP (KB917953) Security Update for Windows XP (KB918439) Security Update for Windows XP (KB919007) Security Update for Windows XP (KB920214) Security Update for Windows XP (KB920670) Security Update for Windows XP (KB920683) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB921398) Security Update for Windows XP (KB921883) Security Update for Windows XP (KB922616) SMSC IrCC V5.1.3600.3 SP1 Sonic DLA Sonic RecordNow! Spybot - Search & Destroy 1.4 TOSHIBA ConfigFree TOSHIBA Console TOSHIBA Hotkey Utility TOSHIBA PC Diagnostic Tool TOSHIBA Power Management Utility TOSHIBA Software Modem TOSHIBA Speech System Applications TOSHIBA Speech System SR Engine(U.S.) Version1.0 TOSHIBA Speech System TTS Engine(U.S.) Version1.0 Toshiba Tbiosdrv Driver Touch and Launch TouchPad On/Off Utility Update for Windows XP (KB894391) Update for Windows XP (KB898461) Update for Windows XP (KB900485) Update for Windows XP (KB904942) Update for Windows XP (KB908531) Update for Windows XP (KB910437) Update for Windows XP (KB911280) Update for Windows XP (KB916595) Update for Windows XP (KB920872) Update for Windows XP (KB922582) Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Beta 3 Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows XP Hotfix - KB873339 Windows XP Hotfix - KB884020 Windows XP Hotfix - KB885250 Windows XP Hotfix - KB885835 Windows XP Hotfix - KB885836 Windows XP Hotfix - KB886185 Windows XP Hotfix - KB887472 Windows XP Hotfix - KB887742 Windows XP Hotfix - KB888113 Windows XP Hotfix - KB888302 Windows XP Hotfix - KB890859 Windows XP Hotfix - KB891781 Thank you and looking forward to your reply (of course) :~)
Post #11 last edited
STEP 1.
======
Now run this online scan using Internet Explorer:
Kaspersky Online Scanner from http://www.kaspersky.com/virusscanner

Next Click on Launch Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  • Standard
  • Scan Options:
  • Scan Archives
  • Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
  • Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
Copy and paste that information from Kapersky in your next post.

STEP 2.
======
Hoster

Please download hoster.
  • Unzip Hoster.zip
  • Open Hoster.exe.
  • Then click on "Restore Original Hosts"
  • Close program when complete.
  • Empty Recycle Bin

Download Blacklight trial from here:
http://www.f-secure.com/blacklight/
  • Hit I accept. It will take you to download page.
  • Download blbeta.exe and save it to the Desktop.
  • Once saved… double click blbeta.exe to install the program.
  • Click accept agreement and Click scan
    This app too may fire off a warning from antivirus. Let the driver load.
    Wait for it to finish.
  • If it displays any items…don't do anything with them yet. Just hit exit (close)
  • It will drop a log on Desktop that starts with fsbl….big number
Please post the results of Kapersky and contents of log that starts with fsbl….big number. Let me know how your computer is running.
Post #12
Hello Susan528, Here is a copy of the scan from Kaspersky. KASPERSKY ONLINE SCANNER REPORT Thursday, September 21, 2006 4:23:06 PM Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.83.0 Kaspersky Anti-Virus database last update: 22/09/2006 Kaspersky Anti-Virus database records: 212289 Scan Settings Scan using the following antivirus database standard Scan Archives true Scan Mail Bases true Scan Target My Computer C:\ D:\ Scan Statistics Total number of scanned objects 39395 Number of viruses found 0 Number of infected objects 0 / 0 Number of suspicious objects 0 Duration of the scan process 00:31:52 Infected Object Name Virus Name Last Action C:\Documents and Settings\Alain\Cookies\index.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Identities\{F4CC5450-89B2-4F5C-95E6-F676480D474F}\Microsoft\Outlook Express\Folders.dbx Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Identities\{F4CC5450-89B2-4F5C-95E6-F676480D474F}\Microsoft\Outlook Express\Inbox.dbx Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Identities\{F4CC5450-89B2-4F5C-95E6-F676480D474F}\Microsoft\Outlook Express\Offline.dbx Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Identities\{F4CC5450-89B2-4F5C-95E6-F676480D474F}\Microsoft\Outlook Express\Pop3uidl.dbx Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\Alain\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\History\History.IE5\MSHist012006092120060922\index.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Temp\hpodvd09.log Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Temp\Perflib_Perfdata_b4.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Temporary Internet Files\AntiPhishing\07FB382D-AA75-4683-82F4-EAB265A275CB.dat Object is locked skipped C:\Documents and Settings\Alain\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Alain\NTUSER.DAT Object is locked skipped C:\Documents and Settings\Alain\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped C:\Program Files\Panda Software\Panda Antivirus 2007\PSK_NAMES Object is locked skipped C:\Program Files\Panda Software\Panda Antivirus 2007\PSK_NAMES2 Object is locked skipped C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped C:\System Volume Information\_restore{94F3C6D5-96CD-4A37-B550-5D59C608811A}\RP78\change.log Object is locked skipped C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped C:\WINDOWS\SchedLgU.Txt Object is locked skipped C:\WINDOWS\SoftwareDistribution\EventCache\{1361807B-E8E5-458F-BFCB-8050B1DD16B2}.bin Object is locked skipped C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped C:\WINDOWS\Sti_Trace.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\default Object is locked skipped C:\WINDOWS\system32\config\default.LOG Object is locked skipped C:\WINDOWS\system32\config\Internet.evt Object is locked skipped C:\WINDOWS\system32\config\SAM Object is locked skipped C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\SECURITY Object is locked skipped C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped C:\WINDOWS\system32\config\software Object is locked skipped C:\WINDOWS\system32\config\software.LOG Object is locked skipped C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\system Object is locked skipped C:\WINDOWS\system32\config\system.LOG Object is locked skipped C:\WINDOWS\system32\h323log.txt Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped C:\WINDOWS\wiadebug.log Object is locked skipped C:\WINDOWS\wiaservc.log Object is locked skipped C:\WINDOWS\WindowsUpdate.log Object is locked skipped Scan process completed. With Hoster, nothing seemed to happen. Here's Blacklight Beta, 09/21/06 16:36:54 [Info]: BlackLight Engine 1.0.46 initialized 09/21/06 16:36:54 [Info]: OS: 5.1 build 2600 (Service Pack 2) 09/21/06 16:36:54 [Note]: 7019 4 09/21/06 16:36:54 [Note]: 7005 0 09/21/06 16:37:12 [Note]: 7006 0 09/21/06 16:37:12 [Note]: 7011 1820 09/21/06 16:37:12 [Note]: 7026 0 09/21/06 16:37:12 [Note]: 7026 0 09/21/06 16:37:18 [Note]: FSRAW library version 1.7.1019 09/21/06 16:53:07 [Note]: 7007 0 Again many thanks for taking the time Susan. My pc still seems to take a long time to boot up. Like there are many underlying things running. ??? pc storm
Post #13
Hi pc storm,

I really don't see any problems due to malware. I am glad your computer is running smoother but I do not know about the slow boot-up.

I would post to this forum:
http://forums.tomcoyote.org/index.php?showforum=83


STEP 1.
======
DON’T BECOME OVERCONFIDENT WITH ANTIVIRUS APPLICATIONS INSTALLED!!!

http://forum.malwareremoval.com/viewtopic….39eba6ea0b5e8ee

Stay up to date on security patches and be extremely wary of clicking on links and attachments that arrive unbidden in instant messages and e-mail.

"The number one thing the majority of the malicious code we're seeing now does is disable or delete anti-virus and other security software," Dunham said. "In a lot of cases, once the user clicks on that attachment, it's already too late."


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
    A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    A tutorial on installing & using this product can be found here:
    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    A tutorial on installing & using this product can be found here:
    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

  • More info on how to prevent malware you can also find here (By Tony Klein)
Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.

Susan
Post #14
Thanks for all of your help Susan528. I will teach myself how to remove programs off the startup and maybe that will speed up the booting process. Again many thanks and I will definitely donate to this site for all of the people like yourself who volunteer their time to help others who are less technical. pc storm
Post #15
Hi pc storm,

Try this:

======
PCPitStop

Please register (it's free, don't worry) with PCPitStop and run the full tests here.
When the tests are complete, a results page will pop up. Click "Share these results with TechExpress" on the left-hand side. Then copy the URL provided and post (reply) with it here for me.

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