Sloooow PC, undeletable malware, Hijack log inc.

Hi All

Back again with another problem with my PC.

Running very slow alot of the time, with apps etc taking awhile to respond. Have tried the usual, including an online scan with Trend which keeps coming back with a malware it can't delete; something called 'spyware_key_pcagent'.

Here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 22:21:54, on 12/09/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Creative\MediaSource\CTCMS.exe
C:\Novell\GroupWise\GrpWise.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Matt\My Documents\apps\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcSandraSrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks in advance

Obee

Hi obee, Welcome to TomCoyote Forums !!

Your log seems to be ok !!

Just to be sure though:

You may wish to print out a copy of these instructions to follow while you complete this procedure

I need you to download some programs to aide in our fix :Do Not Run Them Yet

Download ATF (Atribune Temp File) Cleaner© by Atribune

Download and Install Ewido Anti-Malware© by Ewido Networks

Launch Ewido, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update Ewido to the latest definition files.
On the main screen select the icon Update then select the Update now link
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Close Ewido Anti-Malware

Reboot to Safe mode
Restart your computer and begin tapping the F8 key on your keyboard just before Windows starts to load
If done right a Windows Advanced Options menu will appear.
Select the Safe Mode option and press Enter

Run ATF Cleaner
Double-click ATF Cleaner.exe
Under Main choose: Select All
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Run Ewido Anti-Malware
Click on Scanner at top
Click on Settings
Once in the Settings screen click on Recommended actions and then select Quarantine
Under Reports, Select Automatically generate report after every scan
Un-Select Only if threats were found
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan
Ewido will now begin the scanning process, be patient this may take a little time
Once the scan is complete do the following :
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Close Ewido Anti-Malware

Reboot to Normal Mode

Because some malware is hiding from Hijackthis, I need you to rename HijackThis.exe :
Open Windows Explorer
Navigate to C:\Documents and Settings\Matt\My Documents\apps\HijackThis.exe
Right click on HijackThis.exe and select Rename
Type in Analyze.exe and hit Enter
Close Windows Explorer
Reboot
Run Analyze.exe and post a fresh Analyze log along with the Ewido log here

Thank you !

Sloooow PC, undeletable malware, Hijack log inc.

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