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Spyware / Malware / Virus Removal

Hijack This Log - Round 1

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Post #1
Nephew breaks his computer. Uncle knows enough to come to you for help.

Here's his Hijack This log. Thanks in advance for your great help!

jim

Logfile of HijackThis v1.99.1
Scan saved at 11:59:35 PM, on 9/7/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\USB Storage Driver v1.19r034\shwicon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\Program Files\Dell Photo AIO Printer 942\memcard.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\msrdusrc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\HiJack This\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.searchtheworld4you.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adb…/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_adb…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R3 - Default URLSearchHook is missing
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_0_0.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [ShowIcon_Tairom_USB Storage Device v1.19r034] "C:\Program Files\USB Storage Driver v1.19r034\shwicon.exe" -t"Tairom\USB Storage Device v1.19r034"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe"
O4 - HKLM\..\Run: [System service79] C:\WINDOWS\etb\pokapoka79.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O20 - AppInit_DLLs: wmspfsus.dll lprhwmpl.dll
O20 - Winlogon Notify: artm_newreg - C:\Documents and Settings\All Users\Documents\Settings\artm_new.dll
O20 - Winlogon Notify: msrdusrc - C:\WINDOWS\System32\msrdusrc.dll
O21 - SSODL: CtIKexCuXTHvD - {80B937C1-2A13-9D6B-BE75-3E5289F29EB2} - C:\WINDOWS\System32\uss.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
Post #2 last edited
Welcome back, :D

Please download LQfix.exe from one of the following locations:
  • http://www.downloads.subratam.org/LQfix.exe
    http://miekiemoes.geekstogo.com/tools/LQfix.exe

  • Save it to your desktop.
  • Double-Click LQfix.exe and click Next > Next > Install.
  • Leave the default settings, if you change them, the fix will Fail!
  • You need an active Internet Connection, so make sure your you're not blocking any connection now.
  • Now make sure the "Launch LQfix" box is checked.
  • Click the Finish button, after clicking the Finish button the fix will start.
  • Follow the on-screen prompts.
  • Your system will reboot afterwards.
  • Please be patient after the reboot, there is a script running in the background that needs to complete.
Then do a scan with HiJackThis and post a new log by using Add Reply
Post #3
Hi Ken Thanks for the reply. Having a problem with his computer. Each time I launch IE, it encounters a problem and won't launch. I tried that with his wireless card and hard wiring right into my router and the effects are the same. Any thoughts on that?
Post #4
beaumonde,

You may want to download the tool I posted on another computer and trasfer it by disk to the broken one, you have a nasty infection that could be part of the problem.


You can try this also.

Close any instance of Internet Explorer and Windows Explorer.
  • Go to Start> Control Panel> Internet Options . You shoud be on the General Tab
  • Delete Cookies
  • Delete Files > and offline content as well
  • Then go to the Programs Tab and Reset Web Settings

Then try this …..

  • Click Start>Run
  • Type in sfc /scannow, hit Enter.
  • Note: there is a space between sfc and /scannow
  • This should replace any corrupted/missing system files and will hopefully fix things.
    You may need your XP disc in your CD drive for this.


Heres another tool for you to try

Please download ATF Cleaner by Atribune.
  • This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.



let me know how your doing.
Post #5
Good Stuff! Thanks.

Here's what's been done…


Ran this. No problems.
Close any instance of Internet Explorer and Windows Explorer.
Go to Start> Control Panel> Internet Options . You shoud be on the General Tab
Delete Cookies
Delete Files > and offline content as well
Then go to the Programs Tab and Reset Web Settings


Then try this …..

Ran this but had to run the REVERT command to get it to fix some things. It didn't ask for his discs.
Restarted computer.
Click Start>Run
Type in sfc /scannow, hit Enter.
Note: there is a space between sfc and /scannow
This should replace any corrupted/missing system files and will hopefully fix things.
You may need your XP disc in your CD drive for this.


download this and ran it, it did what it was supposed to and then told me it was done.
Heres another tool for you to try

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


OK I ran the BFU by DL'ing it on my machine and moving it over, but LQfix still wants a working internet connection which this just isn't cooperating by giving me one.

Where to now,sir?

Thanks!!!!


jim
Post #6
jim :D

You are going to have to resolve the internet connection before we can proceed, I am going to leave this thread open for you, so you can post back, I would suggest posting in Tom Coyotes "OTHER COMPUTER PROBLEMS" and try and get it resolved .

Other Computer Problems

One more option.

* From the Start menu, select Search, select All Files and Folders.
* Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
* Ensure that Search System Folders and Search Subfolders are also checked.
* In the All or Part of the File Name box, type ie.inf
* In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
* Click the Search button.
* In the search results pane, find the ie.inf file located in Windows\Inf folder.
* Right click the ie.inf file and click Install on the context menu.
* Reboot the computer when the file copy process is complete.




Here are a bunch of tips and support forums to post to including our own at Tom Coyote

IE Freezes
It's Not Always Malware


Windows Tech Support Forums

Tom Coyote <– Our own forum
PcPitStop <– You can take your system in for a checkup here.
Bleeping Computer <–Good XP Forum
Windows Helpnet <– Excellent XP Forum
Hardwareguys <– Another good one

Speedup Windows
TechBuilder


Windows Tips
Techruler
Kellys Korner
Post #8
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