JSass
Topic Starter
Hello,
it appears that I have several issues with my system, and any help anyone can provide is much appreciated.
The biggest problem is that I have been unable to conduct a sweep for spyware in about 20 days or so. At this point, whenever I attemp a sweep using Webroot SpySweeper 5.0, the application eventually freezes and then the system provides me with a "STOP" blue screen. The specific content of the screen is:
"A problem has been detected and Windows has been shut down to prevent damage to your computer.
KERNEL_DATA_INPAGE_ERROR
If this is the first time you've seen this STOP error screen, restart your computer. If this screen appears again, follow these steps:
Check to see if any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information:
*** STOP: 0x0000007A (0xc0384B68, 0xc000000E, 0xe12da658, 0x09c1a880)"
Although my system has presented me with a "blue" screen previously, it was intermittedly, say, once every two - three months, if that. I started receiving more "blue" screens after my Netgear and now Linksys router was installed. But now, it seems the only time I get a "blue" screen is when I attempt to scan my computer with Webroot SpySweeper. I noticed for the first time the other day that SpySweeper stops / got stuck when scanning a file with the name "c:\windows\system32\drivers\agp440.exe," …think this was the name. Today when doing a scan, it stopped at a file named "c:\system volume information\_restore {21d7d642-4…\q0005214.exe.
In regards to this issue, I searched the Internet for "agp440.exe" and found this site. To my knowledge, it has been some time since I installed new hardware or software, not withstanding that which I installed in the last couple of days, driver updates, etc. That is, the problem existed prior to my attempting to install such updates.
Reading the thread begun by "STROBIE" I see that I was experiencing some of the same issues: slow startup, hard drive making noise when I am not performing any apparent operations, errors along the lines of "application error - the instruction at … referenced memory at … could not be read". After following instructions in that thread, I now get a couple of other errors, probably because I deleted one too many files, etc.: "RUNDLL … Error loading NvQTwk … The spedified module coul not be found." Once, since yesterday, I received the error "Error 8602 - Auxilliary device failure keyboard failure." After restarting my computer, the device failure error seemed to go away. However, the RUNDLL error still exists.
Now, I have done the following based on reviewing the "STROBIE" thread:
* checked the location of the machine, the proper operation of the fan, and the overall temperature of the
unit. Overall, although there is some, a small amount of, dust near and on the computer, the temperature
is cool to luke warm by touch of the hand. I am able to feel air movement near the fan. The CPU / tower
is located beneath my desk with plenty of room for air flow, etc.
* run the HijackThis utility / program. The header for the log file is provided below.
* located the lsass.exe file in the c:\windows\system32 folder
* reviewed the Device Manager, and saw no "warnings"
* run the "scannow" utility a few times. It appears no files are corrupted or missing
* run the Windows disk defragment utility
* run cleanmgr, searched and deleted (including emptying recycle bin) *.tmp files
* run %temp%, deleted all files (including offline content) by emptying the Temporary Internet Cache
* deleted all other temp files in suggested folders (see STROBIE)
* set the system restore space to 3%
* viewed log file from HijackThis (this list of items fills 4 8.5x11 pages)
What I have yet to do is go to www.answersthatwork.com to determine what items from my HijackThis log need to be removed. It seems a bit of an overwhelming task.
Below is the header from my HijackThis log. I also include a snapshot of my system components. Once again, any help would be appreciated. Thank you.
Jeff
********************************************************************************
*********
HighjackThis Log File Header:
Logfile of HijackThis v1.99.1
Scan saved at 8:04:46 PM, on 9/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
********************************************************************************
*********
System Information Summary:
OS Name: Microsoft Windows XP Home Edition
Version: 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer: Microsoft Corporation
System Name:
System Manufacturer: Dell Computer Corporation
System Model: Dimension 8200
System Type: X86-based PC
Processor x86 Family: 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
BIOS Version/Date: Dell Computer Corporation A03, 12/7/2001
SMBIOS Version: 2.3
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
Locale: United States
Hardware Abstraction Layer Version =: "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name:
Time Zone: Pacific Daylight Time
Total Physical Memory: 256.00 MB
Available Physical Memory: 11.96 MB
Total Virtual Memory: 2.00 GB
Available Virtual Memory: 1.96 GB
Page File Space: 615.73 MB
Page File: C:\pagefile.sys
********************************************************************************
********
P.S.: when going through the process of removing unneeded files and applications, the diagnostic tool for my sound card came up. Completing the diagnostic once, I received and error. Running it again, that error went away, but another appeared indicating that my sound card may be bad. Running it a third time, everything passed. Anythoughts on this one?
P.P.S: I use my computer to surf the web, create and view email, and perform some standard office functions (Word, excel, etc.), nothing too daunting. I do not use the system for gaming, video editing, etc.
P.P.S: why in general does my dell system at work take only 10 or so seconds to boot up and it takes sometimes a minute or two for my system at home to boot up? Any thoughts?
