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Spyware / Malware / Virus Removal

Winfixer Virus

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Post #1 last edited
I keep getting a pop up to to buy Win Antivirus Pro software. My Symantec antivirus software has quarantined the program each time and called it Winfixer. I have run the Winfixer(FixVundo) removal tool on the Atribune website as well as Sysprotect remover. However it is still on my computer. Also, within the past week I have caught another virus that opens on startup and it opens many popup windows that are named as Symantec Email Proxy. Each one says it cannot open mail. It continues to replicate until I kill it with the Task Manager. Below is my latest HiJack log.


Logfile of HijackThis v1.99.1
Scan saved at 9:43:58 PM, on 8/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\dlbxcoms.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.insightbb.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: ADOUsefulNet Object - {22E85F2A-4A67-4835-B2C3-C575FE4EC322} - C:\WINDOWS\system32\vtstt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resource/downl…lscbase3401.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1155177575875
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/Fuj…ploadClient.cab
O20 - Winlogon Notify: atfrgepv - C:\WINDOWS\SYSTEM32\atfrgepv.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: vtstt - C:\WINDOWS\system32\vtstt.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: dlbx_device - Dell - C:\WINDOWS\system32\dlbxcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
Post #2
Hi I'm Angelfire777 and it'll be my pleasure to assist you in your problem. Reasearching Hijackthis logs could take sometime so please, be patient while I research a fix for you. Also, I have to let experts check my fixes first before bringing them to you. Please observe these while we work: 1.) Please stick with this thread until we are finished, do not start a new topic here or start a new thread at other forums. Do not worry, We were trained to help and never give up until we get you all fixed up. 2.) Stop if you have questions!! Never proceed if something is unclear to you. We don't want to start all over again. 3.) Avoid downloading other applications or other anti-spyware programs unless you really need to. 4.) Lastly, please be patient and never lose hope. Sometimes, it will take us several tries and posts to get something done. Sit back tight, I'll be back for you!
Post #3
Please download Ewido to your Desktop or to your usual Download Folder.
http://www.ewido.net/en/download/
  • Install Ewido by double clicking the installer.
  • Follow the prompts. Make sure that Launch Ewido is checked.
  • On the main screen under Your Computer's security.
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
    • Wait until you see the Update succesfull message.
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update ewido.
Ewido manual updates.
Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that Ewido is closed before installing the update.
==========================
Download CCleaner
http://www.ccleaner.com/ccdownload.asp

Install it and allow it to check for updates.
DO NOT USE IT YET
==========================
Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to run it.
  • Click the Scan for Vundo button.
  • Once the scan is complete, Right Click inside the listbox (white box) and click add more files
  • Copy&Paste the 2 entries below into the top 2 boxes
    • C:\WINDOWS\system32\vtstt.dll
    • C:\WINDOWS\SYSTEM32\ttstv.*
  • Click Add Files and Click Close Window
  • Click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will shutdown your computer, click OK.
  • Turn your computer back on.
  • Please post the contents of C:\vundofix.txt and a new HiJackThis log.
==========================
We need to disable your Microsoft Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
  • Open Microsoft Windows Defender. Click Start > Programs > Windows Defender
  • Click on Tools > General Settings
  • Under Real-time protection options, unselect the Turn on real-time protection check box
  • Click Save
After all of the fixes are complete it is very important that you enable Real-time Protection again.
==========================
Please disable WinPatrol, as it may hinder the removal of some entries.l

- Right Click the 'Scotty Dog' icon in the system tray
- Click Always Run Winpatrol
- When WinPatrol dialog comes up asking about Startup change, click Yes
- Reboot your machine for the changes to take effect before running Hijackthis.
==========================
Open hijackthis > choose scan only > tick the boxes beside these entries in bold

O2 - BHO: ADOUsefulNet Object - {22E85F2A-4A67-4835-B2C3-C575FE4EC322} - C:\WINDOWS\system32\vtstt.dll
O20 - Winlogon Notify: atfrgepv - C:\WINDOWS\SYSTEM32\atfrgepv.dll
O20 - Winlogon Notify: vtstt - C:\WINDOWS\system32\vtstt.dll


close ALL browsers and windows/programs that are running, leave only hijackthis running then click "Fix Checked"
==========================
Reboot into Safe Mode

You may want to print these instructions here or save them in notepad since you'll work offline

To enter Safe Mode

Click start > turn off computer > Restart > When you hear the computer beep once, begin tapping F8 rapidly > this will bring up a menu > use your keyboard to scroll to safe mode > hit enter

If you need further instructions/help on how to go to safe mode, see THIS
==========================
You may need to see your hidden files first

Windows XP

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files option.
* Click Yes to confirm.
* Click OK.

You can refer to this site HERE
==========================
Open Windows Explorer by hitting your windows key + E at the same time.
*If you do not have a windows key, double click my computer > click the folders icon

Then navigate to these files and delete them:

C:\WINDOWS\System32\atfrgepv.dll
Empty your recycle bin
==========================
Run CCleaner
  • Click the Advanced tab
  • Uncheck: Only delete files older than 48 hrs
  • click OK
  • Then click Run Cleaner (bottom right) then Exit
==========================
Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.
  • Click on Scanner
  • Click on the Settings tab.
    • Under How to act?
      Click on Recommended Action and choose Quarantine from the popup menu.
    • Under How to scan?
      All checkboxes should be ticked.
    • Under Possibly unwanted software:
      All checkboxes should be ticked.
    • Under Reports:
      Select Automatically generate report after every scan and uncheck Only if threats were found.
    • Under What to scan?
      Select Scan every file.
  • Click on the Scan tab.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan the machine.
  • When the scan has finished:
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
  • When done, click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.
==========================
On your next reply, please include:
  • A Fresh Hijackthis log
  • vundofix log
  • ewido log
  • A detailed description on how your computer is behaving
Post #4 last edited
I had to go to another computer to get this message to you. My computer will not boot up in safe mode. I was at the point in your directions to reboot in safe mode. When I try to reboot the safe boot screen appears it then goes to a windows login sreen( I have a password to logon) after I enter the password it then goes back to the safe boot screen. At this point I get a window asking to continue in safe boot, when I reply either yes the computer hangs up and stops.( It does the same if I say no) I never get into safe boot mode. I've rebooted several times to get out of safe boot mode, but it won't allow me out. How do I reboot and get back to something operational. At the moment I have a useless computer that tries to go to safe mode and hangs up. I can't get to the logs files I've generated even if they are of help.
Post #5
May I ask how'd you get into safe mode for the first time? Try opening your computer then tap F8 when you hear a beep then it will lead you to windows advanced options, choose last known configuration instead of safe mode.
Post #6 last edited
I told the computer to enter safe mode by going to start, run, msconfig, and the boot.ini tab. I've never been able to successfdully get into safe mode. Everytime after I hit enter to go to safe mode it goes to a windows password login screen and waits for me to enter my PW. After that I get the safe mode screen and a window asking if I want to go to safe mode. Before I can hit Yes or No I get a beep, the popup disappears and the safe mode screen appears but I cannot get the computer to respond to any keys. I can only get out by going to the task manager(cntrl-alt-de) and selecting restart or turn off under the shutdown tab. I've tried booting with the last know good configuration, but I get the exact same results.
Post #7
Hey, may I ask why did you use msconfig to boot to safe mode? My instructions clearly states that you use F8 to boot to safe mode. Next time, if you encounter any problems regarding my instructions, please post back first and do not proceed on your own.

1. Configure the computer to start from the CD-ROM or DVD-ROM drive. For information about how to do this, see your computer documentation, or contact your computer manufacturer.
2. Insert the Windows XP CD-ROM into your CD-ROM or DVD-ROM drive, and then restart your computer.
3. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
4. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
5. If you have a dual-boot or multiple-boot computer, select the installation that you have to use from the Recovery Console.
6. When you are prompted, type the administrator password, and then press ENTER (if none was set, leave it blank and press ENTER).
7. At the command prompt, type bootcfg /list, and then press ENTER. The entries in your current Boot.ini file appear on the screen.
8. At the command prompt, type bootcfg /rebuild, and then press ENTER. This command scans the hard disks of the computer for Windows XP, Microsoft Windows 2000, or Microsoft Windows NT installations, and then displays the results. Follow the instructions that appear on the screen to add the Windows installations to the Boot.ini file. For example, follow these steps to add a Windows XP installation to the Boot.ini file:

a. When you receive a message that is similar to the following message:
Total Identified Windows Installs: 1
[1] C:\Windows
Add installation to boot list? (Yes/No/All)
Press Y hit ENTER.

b. When, you receive a message that is similar to the following message:
Enter Load Identifier
This is the name of the operating system. Type the name of your operating system, and then press ENTER. The name is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.

c. When you receive a message that is similar to the following:
Enter OS Load options
Type /fastdetect, and then press ENTER.

Take the CD out of the drive.

Type exit then press ENTER.

Note The instructions that appear on your screen may be different, depending on the configuration of your computer.
Post #8 last edited
I've used msconfig many times to enter safe mode. If it doesn't accomplish the same result then your directions should have told me to not under any circumstance to deviate. Your text even told me for further help to click on "HERE" and it taked about using msconfig. I didnlt realize there was a diffrence. I don't have an XP disk with my computer. I was not given one according to the people who sold me my computer. They also didn't partition a recovery area on my hard drive. Therefore the people where I bought the computer are sending me an XP Pro disk. By the way, looking at your instructions, will I be reloading the op system and basicly doing a recovery so my computer is back to its original state? In other words wiping the drive and reloading from scratch, which in turn should not have the virus?
Post #10
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