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Spyware / Malware / Virus Removal

What is Popping Up?

46 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I have no idea what I'm doing with my computer, but a pop up occurs at my bottom right toobar, and a white envelope appears. After this, a file is on my C temp or C Windows System 32 folders. It's happening again, and I thought I'd fixed it. This is my log. I'll check in on a different computer. Can someone help me? I've recovered my system and nothing is working….

Logfile of HijackThis v1.99.1
Scan saved at 9:30:07 PM, on 8/17/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\LTMSG.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\System32\WISPTIS.EXE
C:\DOCUME~1\Owner\LOCALS~1\Temp\winmgxkv.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\winjfis.exe
c:\Program Files\Norton AntiVirus\OPScan.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 6.0\Reader\AdobeUpdateManager.exe Reader6 -reboot 1
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - c:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)
Post #2
hi glennwobbly,

you could do this manually but why not download and run ewido.

* Install Ewido Anti-Malware, 30 day trial version.

http://download.ewido.net/ewido-setup.exe

* Double-click the icon on Desktop to launch Ewido

You will need to update Ewido to the latest definition files.

* On the top of the main screen click Shield
* Click the word active to change it to inactive
* On the top of the main screen click Update.
* Then click on Start Update. The update will start and a progress bar will show the updates being installed.


* ,run Ewido.
* Click Scanner
* Click on the Scan tab
* Click Complete System Scan to begin scanning.
* When the scan is complete click Recommended Action and change it to Quarantine
* Then click Apply all actions

Once finished, click the Save report button, then click Save Report As. This will create a text file.

Make sure you know where to find this file again (like on the Desktop).

reboot once, then rescan with hjt and post anew log for me

shelf life
Post #4
Here's the new hijack this scan logfile:

Logfile of HijackThis v1.99.1
Scan saved at 11:47:21 PM, on 8/20/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Personal Firewall\NISUM.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\LTMSG.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\SBC Self Support Tool\bin\mad.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - c:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)

And here's the ewido scan (note that something called Proxy.Host.dd or something like that had an "error during quarantining" or something… I'm not sure if the report indicates this):

———————————————————
ewido anti-spyware - Scan Report
———————————————————

+ Created at: 11:39:28 PM 8/20/2006

+ Scan result:



C:\Documents and Settings\Default User\Local Settings\Temp\pts51.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\Documents and Settings\Default User\Local Settings\Temp\pts52.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\pts51.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\pts52.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\pts51.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\pts52.tmp -> Adware.Casino : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Desktop\backups\backup-20051205-161455-861.dll -> Adware.E2Give : Cleaned with backup (quarantined).
C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll -> Adware.Minibug : Cleaned with backup (quarantined).
C:\Documents and Settings\Default User\Desktop\backups\backup-20050607-180612-879.dll -> Adware.SBSoft : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Desktop\backups\backup-20050607-180612-879.dll -> Adware.SBSoft : Cleaned with backup (quarantined).
C:\WINDOWS\system32\config\systemprofile\Desktop\backups\backup-20050607-180612-879.dll -> Adware.SBSoft : Cleaned with backup (quarantined).
C:\Documents and Settings\Default User\Desktop\backups\backup-20050607-180613-422.dll -> Downloader.Agent.hz : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Desktop\backups\backup-20050607-180613-422.dll -> Downloader.Agent.hz : Cleaned with backup (quarantined).
C:\WINDOWS\system32\config\systemprofile\Desktop\backups\backup-20050607-180613-422.dll -> Downloader.Agent.hz : Cleaned with backup (quarantined).
C:\Program Files\WareOut -> Downloader.Wareout : Cleaned with backup (quarantined).
C:\Program Files\WareOut\wocount.exe -> Downloader.Wareout : Cleaned with backup (quarantined).
C:\WINDOWS\Downloaded Program Files\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Cleaned with backup (quarantined).
C:\WINDOWS\desktop.html -> Not-A-Virus.Hoax.Win32.Renos.bx : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winmregqs.exe -> Proxy.Agent.dd : Cleaned with backup (quarantined).
C:\WINDOWS\Temp\winnxmljn.exe -> Proxy.Agent.dd : Cleaned with backup (quarantined).
C:\WINDOWS\system32\wndregmon32.DLL -> Proxy.Agent.dd : Cleaned with backup (quarantined).
[1104] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1112] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1252] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1268] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1364] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1612] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[1672] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[2540] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[2564] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[2608] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[352] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[476] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[524] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[584] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
[992] C:\WINDOWS\System32\wndregmon32.DLL -> Proxy.Agent.dd : Error during cleaning.
C:\Documents and Settings\Owner\Cookies\owner@247realmedia[1].txt -> TrackingCookie.247realmedia : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@247realmedia[2].txt -> TrackingCookie.247realmedia : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@2o7[3].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@entrepreneur.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[2].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@newlinecinema.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Addynamix : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][3].txt -> TrackingCookie.Addynamix : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@adrevolver[2].txt -> TrackingCookie.Adrevolver : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Adserver : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Adserver : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@advertising[2].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@atdmt[3].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@casalemedia[1].txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@cpvfeed[1].txt -> TrackingCookie.Cpvfeed : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Enhance : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][3].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@fastclick[3].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@findwhat[1].txt -> TrackingCookie.Findwhat : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Goclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@hotlog[2].txt -> TrackingCookie.Hotlog : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@kmpads[2].txt -> TrackingCookie.Kmpads : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[2].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[3].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][3].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@qksrv[2].txt -> TrackingCookie.Qksrv : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@edge.ru4[1].txt -> TrackingCookie.Ru4 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Specificclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@spylog[1].txt -> TrackingCookie.Spylog : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@statcounter[2].txt -> TrackingCookie.Statcounter : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@tacoda[3].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][3].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@zedo[1].txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@zedo[3].txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined).


::Report end

Thanks a lot for the help,
Joshua
Post #5
hi glennwobbly, check for updates to ewido and your antivirus, dont scan yet we will do it in safe mode. after updating boot computer into safe mode. to reach safe mode tap the f8 key during a computer restart, chsoe the first option safe mode. once in safe mode run your antivirus software then ewido. save the ewido report also from safe mode. last: see if you can manually find and delete this file: wndregmon32.DLL located here>>C:\WINDOWS\System32, when you get to the system32 dir, click on "name" at the top to sort for easier finding. rescan and post a new hjt log and the saved ewido log….. shelf life
Post #6
I couldn't find that C: Windows/system32 file you mentioned. I did remember seeing that file name listed in the error scan, though, and perhaps it was quarantined? Or could it be hidden within a folder in system32?

Here are the "safe mode" logs. The ewido log looks a lot different now, only 12 errors. I'm not sure if this is a result of the previous list of errors being quarantined as well. Of course, I don't know anything about this stuff.

Thanks again,
glennwobbly

———————————————————
ewido anti-spyware - Scan Report
———————————————————

+ Created at: 8:08:35 PM 8/21/2006

+ Scan result:



C:\Documents and Settings\Owner\Cookies\owner@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Adserver : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@advertising[1].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\[removed][1].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Cookies\owner@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).
C:\Documents and Settings\Owner\Local Settings\Temp\Cookies\owner@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined).


::Report end

Logfile of HijackThis v1.99.1
Scan saved at 8:09:09 PM, on 8/21/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - c:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)
Post #7
hi glennwobbly,

I couldn't find that C: Windows/system32 file you mentioned

appears to be gone. log looks better.

before starting, please exit/disable ewido guard if its running by clicking on the icon by the clock. this is so ewido wont interfere with hjt.
—————————————————————

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
————————————————————————–
go to start>settings>control panel>internet options. under the programs tab click the "reset web settings"
button.

download and use this occasionally:

atf cleaner:
http://www.atribune.org/content/view/19/2/

you can delete/dump all the stuff ewido quarantined…………shelf life
Post #8
Thanks a million for all the help. That cleanout seemed to get rid of a lot of suspicious junk.

It seemed to work ok at first, but this morning I am online to do some of my work, which is online, and I left the internet on to see how long I could go and indeed prove the computer cleaned. And it last about 30 minutes, which was an improvement. But then ewido informed me of the same system32 file as before, and I see that this time there are a few to be deleted upon reboot, one in system32 and one in temp.

I selected to "clean and quarantine" all of the files that popped up (about 7, the aforementioned a few times a piece). After I get the ewido warning, the envelopes start popping up in my lower right toolbar screen. If that goes on long enough, a "scanning message" box pops up, as if a messenger alert. I quickly turn off the internet DSL box when this happens, though.

I did another hjt scan just now, after the popups happened. I'm going to go online again to post this message and then copy and paste my work onto word so I can work offline. Aside of that, I try and stay offline except to check for post updates and do work the past week.

Let me know if you're interested in seeing another ewido scan, perhaps done in safe mode.

Thanks so much,
glennwobbly

Logfile of HijackThis v1.99.1
Scan saved at 6:41:51 AM, on 8/23/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\SBC Self Support Tool\bin\mad.exe
c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\NISUM.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Unknown owner - c:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)
Post #9
hi glennwobbly,

lets see if this helps:

Please download VundoFix.exe to your desktop.
  • Double-click VundoFix.exe to run it.
  • Click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will reboot your computer, click OK.
  • Please post the contents of C:\vundofix.txt and a new HiJackThis log.
Note: It is possible that VundoFix encountered a file it could not remove.
In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button." when VundoFix appears at reboot.

shelf life
Post #10
I guess the vundo thing didn't find anything. However, there is something I am curious about, and maybe it's really really a far off and wacky question, but does a file in my WINDOWS/system 32 folder called atmoUn sound suspicious? I only ask because it was "created" on August 17 2006. That is the day that I recovered my computer system, so something could have been "created" that day, but it is not a text file or something like that. It's an application of some kind with its own icon and everything. And when I click to open it a pop up reads: Installer verification failed. This could be the result of an incomplete download, a failing disk, or (possibly) corruption from a virus. You can try to force an install using the /NCRC command line switch (but it is NOT reccommended). It's an NSIS Error. I'm just kind of grasping.
Post #12
The first scan came back this way: Antivirus Version Update Result AntiVir 6.35.1.3 08.24.2006 W32/Sality.Q Authentium 4.93.8 08.25.2006 New or modified variant of Sality Avast 4.7.844.0 08.24.2006 no virus found AVG 386 08.24.2006 Win32/Sality BitDefender 7.2 08.25.2006 Win32.Sality.M CAT-QuickHeal 8.00 08.24.2006 W32.Sality.P ClamAV devel-20060426 08.24.2006 W32.Sality.Q-1 DrWeb 4.33 08.24.2006 Win32.HLLP.Sector eTrust-InoculateIT 23.72.106 08.25.2006 Win32/Sality.P eTrust-Vet 30.3.3038 08.25.2006 Win32/Sality.P Ewido 4.0 08.24.2006 no virus found Fortinet 2.77.0.0 08.24.2006 W32/Sality.Q F-Prot 3.16f 08.23.2006 New or modified variant of Sality F-Prot4 4.2.1.29 08.24.2006 no virus found Ikarus 0.2.65.0 08.24.2006 no virus found Kaspersky 4.0.2.24 08.25.2006 Virus.Win32.Sality.q McAfee 4837 08.24.2006 W32/Sality.x Microsoft 1.1560 08.24.2006 no virus found NOD32v2 1.1724 08.24.2006 Win32/Sality.NAJ Norman 5.90.23 08.24.2006 W32/Sality.R Panda 9.0.0.4 08.24.2006 W32/Sality.T Sophos 4.08.0 08.24.2006 W32/Sality-AA Symantec 8.0 08.25.2006 W32.Sality.U TheHacker 5.9.8.199 08.24.2006 W32/Sality UNA 1.83 08.24.2006 no virus found VBA32 3.11.0 08.23.2006 suspected of Embedded.Win32.HLLP.Kuku.DLL.060810 VirusBuster 4.3.7:9 08.24.2006 Win32.Sality.X Is that bad? Ah, I'm guessing it is now that the next scan has resulted thusly: Scanned file: atmoUn.exe - Infected atmoUn.exe - infected by Virus.Win32.Sality.q Attention! Kaspersky Anti-Virus has detected a virus in the file you have submitted. We suggest that you consider: Reading about the virus/viruses in our Virus Encyclopedia Downloading a trial version of Kaspersky Anti-Virus Purchasing a copy of Kaspersky Anti-Virus in our E-Store Purchasing Kaspersky Anti-Virus from a certified partner Statistics: Known viruses: 218096 Updated: 25-08-2006 File size (Kb): 56 Virus bodies: 1 Files: 1 Warnings: 0 Archives: 0 Suspicious: 0 I'll await your ok before I delete it. Thanks a lot!
Post #14
Hi, shelf life. Sorry to be such a nuisance, but I'm still having problems. I deleted that file that I was suspicious of last we spoke. Everything seemed fine for a day, but then the ewido popups resumed, telling me that the WINDOWS/system 32 wndregmon32.DLL file and Temp files that always started with "win" were again found on my computer. I'm not sure what to do. I was thinking of taking my computer into Best Buy where the warranty is from for a cleaning, but I'm not sure that would work. If you had any final suggestions, I'm sure they would be helpful. If not, thank you for all of your time and help. –Joshua
Post #15
Another virus detected… I also scanned a file from WINDOWS folder and the result was returned thusly: Kaspersky File Scanner Attention! Kaspersky Anti-Virus has detected a virus in the file you have submitted. We suggest that you consider: Reading about the virus/viruses in our Virus Encyclopedia Downloading a trial version of Kaspersky Anti-Virus Purchasing a copy of Kaspersky Anti-Virus in our E-Store Purchasing Kaspersky Anti-Virus from a certified partner Scanned file: ALCXMNTR.EXE - Infected ALCXMNTR.EXE - infected by Virus.Win32.Sality.q Statistics: Known viruses: 218882 Updated: 28-08-2006 File size (Kb): 69 Virus bodies: 1 Files: 1 Warnings: 0 Archives: 0 Suspicious: 0 Is this ALCXMNTR.EXE a terribly important file at all that would render certain functions of my computer unusable if I deleted it?

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