Win AntiVirus Pro Popups Problem

Hi big_bubbadrums,

I'm Gary R. I'll be glad to help you with your computer problems.
Please be patient, I know that you want your problems solved quickly, and I will work hard to help you.

Please observe these rules while we work:

• Perform all actions in the order given.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Stick with it till you're given the all clear.
• Remember, absence of symptoms does not mean the infection is all gone.

If you can do these things, everything should go smoothly.

IMPORTANTIf you are using 64 bit Windows please let me know. The following instructions are only for use on 32 bit Windows.

You appear to have a L2M infection. Download L2Mfix from here or here.

• Save the file to your desktop and double click l2mfix.exe.
• Click the Install button to extract the files and follow the prompts.
• Open the newly added l2mfix folder on your desktop.
• Double click l2mfix.bat and select option #1 for Run Find Log by typing 1 and then pressing enter.
• L2Mfix will scan your computer, and it may appear nothing is happening, then, after a minute or 2, notepad will open with a log.
• Copy the contents of that log and paste it into this thread.

IMPORTANT: Do NOT run option #2 OR any other files in the l2mfix folder until you are asked to do so!

Here you go. Thank you. David a.k.a. Big_bubbadrums L2MFIX find log 032106 These are the registry keys present ********************************************************************************** Winlogon/notify: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify] "Asynchronous"=dword:00000000 "DllName"="" "Impersonate"=dword:00000000 "Logon"="WinLogon" "Logoff"="WinLogoff" "Shutdown"="WinShutdown" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain] "Asynchronous"=dword:00000000 "Impersonate"=dword:00000000 "DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,33,00,32,00,2e,00,64,00,6c,00,\ 6c,00,00,00 "Logoff"="ChainWlxLogoffEvent" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet] "Asynchronous"=dword:00000000 "Impersonate"=dword:00000000 "DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,6e,00,65,00,74,00,2e,00,64,00,\ 6c,00,6c,00,00,00 "Logoff"="CryptnetWlxLogoffEvent" [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\MS-DOS Emulation] "Asynchronous"=dword:00000000 "DllName"="C:\\WINDOWS\\system32\\fpl0033me.dll" "Impersonate"=dword:00000000 "Logon"="WinLogon" "Logoff"="WinLogoff" "Shutdown"="WinShutdown" ********************************************************************************** useragent: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform] "{37D0E33F-13E0-36C3-1E3B-4D5608200B1B}"="" "SV1"="" ********************************************************************************** Shell Extension key: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved] "{00022613-0000-0000-C000-000000000046}"="Multimedia File Property Sheet" "{176d6597-26d3-11d1-b350-080036a75b03}"="ICM Scanner Management" "{1F2E5C40-9550-11CE-99D2-00AA006E086C}"="NTFS Security Page" "{3EA48300-8CF6-101B-84FB-666CCB9BCD32}"="OLE Docfile Property Page" "{40dd6e20-7c17-11ce-a804-00aa003ca9f6}"="Shell extensions for sharing" "{41E300E0-78B6-11ce-849B-444553540000}"="PlusPack CPL Extension" "{42071712-76d4-11d1-8b24-00a0c9068ff3}"="Display Adapter CPL Extension" "{42071713-76d4-11d1-8b24-00a0c9068ff3}"="Display Monitor CPL Extension" "{42071714-76d4-11d1-8b24-00a0c9068ff3}"="Display Panning CPL Extension" "{4E40F770-369C-11d0-8922-00A024AB2DBB}"="DS Security Page" "{513D916F-2A8E-4F51-AEAB-0CBC76FB1AF8}"="Compatibility Page" "{56117100-C0CD-101B-81E2-00AA004AE837}"="Shell Scrap DataHandler" "{59099400-57FF-11CE-BD94-0020AF85B590}"="Disk Copy Extension" "{59be4990-f85c-11ce-aff7-00aa003ca9f6}"="Shell extensions for Microsoft Windows Network objects" "{5DB2625A-54DF-11D0-B6C4-0800091AA605}"="ICM Monitor Management" "{675F097E-4C4D-11D0-B6C1-0800091AA605}"="ICM Printer Management" "{764BF0E1-F219-11ce-972D-00AA00A14F56}"="Shell extensions for file compression" "{77597368-7b15-11d0-a0c2-080036af3f03}"="Web Printer Shell Extension" "{7988B573-EC89-11cf-9C00-00AA00A14F56}"="Disk Quota UI" "{853FE2B1-B769-11d0-9C4E-00C04FB6C6FA}"="Encryption Context Menu" "{85BBD920-42A0-1069-A2E4-08002B30309D}"="Briefcase" "{88895560-9AA2-1069-930E-00AA0030EBC8}"="HyperTerminal Icon Ext" "{BD84B380-8CA2-1069-AB1D-08000948F534}"="Fonts" "{DBCE2480-C732-101B-BE72-BA78E9AD5B27}"="ICC Profile" "{F37C5810-4D3F-11d0-B4BF-00AA00BBB723}"="Printers Security Page" "{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"="Shell extensions for sharing" "{f92e8c40-3d33-11d2-b1aa-080036a75b03}"="Display TroubleShoot CPL Extension" "{7444C717-39BF-11D1-8CD9-00C04FC29D45}"="Crypto PKO Extension" "{7444C719-39BF-11D1-8CD9-00C04FC29D45}"="Crypto Sign Extension" "{7007ACC7-3202-11D1-AAD2-00805FC1270E}"="Network Connections" "{992CFFA0-F557-101A-88EC-00DD010CCC48}"="Network Connections" "{E211B736-43FD-11D1-9EFB-0000F8757FCD}"="Scanners & Cameras" "{FB0C9C8A-6C50-11D1-9F1D-0000F8757FCD}"="Scanners & Cameras" "{905667aa-acd6-11d2-8080-00805f6596d2}"="Scanners & Cameras" "{3F953603-1008-4f6e-A73A-04AAC7A992F1}"="Scanners & Cameras" "{83bbcbf3-b28a-4919-a5aa-73027445d672}"="Scanners & Cameras" "{F0152790-D56E-4445-850E-4F3117DB740C}"="Remote Sessions CPL Extension" "{5F327514-6C5E-4d60-8F16-D07FA08A78ED}"="Auto Update Property Sheet Extension" "{60254CA5-953B-11CF-8C96-00AA00B8708C}"="Shell extensions for Windows Script Host" "{2206CDB2-19C1-11D1-89E0-00C04FD7A829}"="Microsoft Data Link" "{DD2110F0-9EEF-11cf-8D8E-00AA0060F5BF}"="Tasks Folder Icon Handler" "{797F1E90-9EDD-11cf-8D8E-00AA0060F5BF}"="Tasks Folder Shell Extension" "{D6277990-4C6A-11CF-8D87-00AA0060F5BF}"="Scheduled Tasks" "{0DF44EAA-FF21-4412-828E-260A8728E7F1}"="Taskbar and Start Menu" "{2559a1f0-21d7-11d4-bdaf-00c04f60b9f0}"="Search" "{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}"="Help and Support" "{2559a1f2-21d7-11d4-bdaf-00c04f60b9f0}"="Help and Support" "{2559a1f3-21d7-11d4-bdaf-00c04f60b9f0}"="Run…" "{2559a1f4-21d7-11d4-bdaf-00c04f60b9f0}"="Internet" "{2559a1f5-21d7-11d4-bdaf-00c04f60b9f0}"="E-mail" "{D20EA4E1-3957-11d2-A40B-0C5020524152}"="Fonts" "{D20EA4E1-3957-11d2-A40B-0C5020524153}"="Administrative Tools" "{875CB1A1-0F29-45de-A1AE-CFB4950D0B78}"="Audio Media Properties Handler" "{40C3D757-D6E4-4b49-BB41-0E5BBEA28817}"="Video Media Properties Handler" "{E4B29F9D-D390-480b-92FD-7DDB47101D71}"="Wav Properties Handler" "{87D62D94-71B3-4b9a-9489-5FE6850DC73E}"="Avi Properties Handler" "{A6FD9E45-6E44-43f9-8644-08598F5A74D9}"="Midi Properties Handler" "{c5a40261-cd64-4ccf-84cb-c394da41d590}"="Video Thumbnail Extractor" "{5E6AB780-7743-11CF-A12B-00AA004AE837}"="Microsoft Internet Toolbar" "{22BF0C20-6DA7-11D0-B373-00A0C9034938}"="Download Status" "{91EA3F8B-C99B-11d0-9815-00C04FD91972}"="Augmented Shell Folder" "{6413BA2C-B461-11d1-A18A-080036B11A03}"="Augmented Shell Folder 2" "{F61FFEC1-754F-11d0-80CA-00AA005B4383}"="BandProxy" "{7BA4C742-9E81-11CF-99D3-00AA004AE837}"="Microsoft BrowserBand" "{30D02401-6A81-11d0-8274-00C04FD5AE38}"="Search Band" "{32683183-48a0-441b-a342-7c2a440a9478}"="Media Band" "{169A0691-8DF9-11d1-A1C4-00C04FD75D13}"="In-pane search" "{07798131-AF23-11d1-9111-00A0C98BA67D}"="Web Search" "{AF4F6510-F982-11d0-8595-00AA004CD6D8}"="Registry Tree Options Utility" "{01E04581-4EEE-11d0-BFE9-00AA005B4383}"="&Address" "{A08C11D2-A228-11d0-825B-00AA005B4383}"="Address EditBox" "{00BB2763-6A77-11D0-A535-00C04FD7D062}"="Microsoft AutoComplete" "{7376D660-C583-11d0-A3A5-00C04FD706EC}"="TridentImageExtractor" "{6756A641-DE71-11d0-831B-00AA005B4383}"="MRU AutoComplete List" "{6935DB93-21E8-4ccc-BEB9-9FE3C77A297A}"="Custom MRU AutoCompleted List" "{7e653215-fa25-46bd-a339-34a2790f3cb7}"="Accessible" "{acf35015-526e-4230-9596-becbe19f0ac9}"="Track Popup Bar" "{E0E11A09-5CB8-4B6C-8332-E00720A168F2}"="Address Bar Parser" "{00BB2764-6A77-11D0-A535-00C04FD7D062}"="Microsoft History AutoComplete List" "{03C036F1-A186-11D0-824A-00AA005B4383}"="Microsoft Shell Folder AutoComplete List" "{00BB2765-6A77-11D0-A535-00C04FD7D062}"="Microsoft Multiple AutoComplete List Container" "{ECD4FC4E-521C-11D0-B792-00A0C90312E1}"="Shell Band Site Menu" "{3CCF8A41-5C85-11d0-9796-00AA00B90ADF}"="Shell DeskBarApp" "{ECD4FC4C-521C-11D0-B792-00A0C90312E1}"="Shell DeskBar" "{ECD4FC4D-521C-11D0-B792-00A0C90312E1}"="Shell Rebar BandSite" "{DD313E04-FEFF-11d1-8ECD-0000F87A470C}"="User Assist" "{EF8AD2D1-AE36-11D1-B2D2-006097DF8C11}"="Global Folder Settings" "{EFA24E61-B078-11d0-89E4-00C04FC9E26E}"="Favorites Band" "{0A89A860-D7B1-11CE-8350-444553540000}"="Shell Automation Inproc Service" "{E7E4BC40-E76A-11CE-A9BB-00AA004AE837}"="Shell DocObject Viewer" "{A5E46E3A-8849-11D1-9D8C-00C04FC99D61}"="Microsoft Browser Architecture" "{FBF23B40-E3F0-101B-8488-00AA003E56F8}"="InternetShortcut" "{3C374A40-BAE4-11CF-BF7D-00AA006946EE}"="Microsoft Url History Service" "{FF393560-C2A7-11CF-BFF4-444553540000}"="History" "{7BD29E00-76C1-11CF-9DD0-00A0C9034933}"="Temporary Internet Files" "{7BD29E01-76C1-11CF-9DD0-00A0C9034933}"="Temporary Internet Files" "{CFBFAE00-17A6-11D0-99CB-00C04FD64497}"="Microsoft Url Search Hook" "{A2B0DD40-CC59-11d0-A3A5-00C04FD706EC}"="IE4 Suite Splash Screen" "{67EA19A0-CCEF-11d0-8024-00C04FD75D13}"="CDF Extension Copy Hook" "{131A6951-7F78-11D0-A979-00C04FD705A2}"="ISFBand OC" "{9461b922-3c5a-11d2-bf8b-00c04fb93661}"="Search Assistant OC" "{3DC7A020-0ACD-11CF-A9BB-00AA004AE837}"="The Internet" "{871C5380-42A0-1069-A2EA-08002B30309D}"="Internet Name Space" "{EFA24E64-B078-11d0-89E4-00C04FC9E26E}"="Explorer Band" "{9E56BE60-C50F-11CF-9A2C-00A0C90A90CE}"="Sendmail service" "{9E56BE61-C50F-11CF-9A2C-00A0C90A90CE}"="Sendmail service" "{88C6C381-2E85-11D0-94DE-444553540000}"="ActiveX Cache Folder" "{E6FB5E20-DE35-11CF-9C87-00AA005127ED}"="WebCheck" "{ABBE31D0-6DAE-11D0-BECA-00C04FD940BE}"="Subscription Mgr" "{F5175861-2688-11d0-9C5E-00AA00A45957}"="Subscription Folder" "{08165EA0-E946-11CF-9C87-00AA005127ED}"="WebCheckWebCrawler" "{E3A8BDE6-ABCE-11d0-BC4B-00C04FD929DB}"="WebCheckChannelAgent" "{E8BB6DC0-6B4E-11d0-92DB-00A0C90C2BD7}"="TrayAgent" "{7D559C10-9FE9-11d0-93F7-00AA0059CE02}"="Code Download Agent" "{E6CC6978-6B6E-11D0-BECA-00C04FD940BE}"="ConnectionAgent" "{D8BD2030-6FC9-11D0-864F-00AA006809D9}"="PostAgent" "{7FC0B86E-5FA7-11d1-BC7C-00C04FD929DB}"="WebCheck SyncMgr Handler" "{352EC2B7-8B9A-11D1-B8AE-006008059382}"="Shell Application Manager" "{0B124F8F-91F0-11D1-B8B5-006008059382}"="Installed Apps Enumerator" "{CFCCC7A0-A282-11D1-9082-006008059382}"="Darwin App Publisher" "{e84fda7c-1d6a-45f6-b725-cb260c236066}"="Shell Image Verbs" "{66e4e4fb-f385-4dd0-8d74-a2efd1bc6178}"="Shell Image Data Factory" "{3F30C968-480A-4C6C-862D-EFC0897BB84B}"="GDI+ file thumbnail extractor" "{9DBD2C50-62AD-11d0-B806-00C04FD706EC}"="Summary Info Thumbnail handler (DOCFILES)" "{EAB841A0-9550-11cf-8C16-00805F1408F3}"="HTML Thumbnail Extractor" "{eb9b1153-3b57-4e68-959a-a3266bc3d7fe}"="Shell Image Property Handler" "{CC6EEFFB-43F6-46c5-9619-51D571967F7D}"="Web Publishing Wizard" "{add36aa8-751a-4579-a266-d66f5202ccbb}"="Print Ordering via the Web" "{6b33163c-76a5-4b6c-bf21-45de9cd503a1}"="Shell Publishing Wizard Object" "{58f1f272-9240-4f51-b6d4-fd63d1618591}"="Get a Passport Wizard" "{7A9D77BD-5403-11d2-8785-2E0420524153}"="User Accounts" "{BD472F60-27FA-11cf-B8B4-444553540000}"="Compressed (zipped) Folder Right Drag Handler" "{888DCA60-FC0A-11CF-8F0F-00C04FD7D062}"="Compressed (zipped) Folder SendTo Target" "{63da6ec0-2e98-11cf-8d82-444553540000}"="FTP Folders Webview" "{883373C3-BF89-11D1-BE35-080036B11A03}"="Microsoft DocProp Shell Ext" "{A9CF0EAE-901A-4739-A481-E35B73E47F6D}"="Microsoft DocProp Inplace Edit Box Control" "{8EE97210-FD1F-4B19-91DA-67914005F020}"="Microsoft DocProp Inplace ML Edit Box Control" "{0EEA25CC-4362-4A12-850B-86EE61B0D3EB}"="Microsoft DocProp Inplace Droplist Combo Control" "{6A205B57-2567-4A2C-B881-F787FAB579A3}"="Microsoft DocProp Inplace Calendar Control" "{28F8A4AC-BBB3-4D9B-B177-82BFC914FA33}"="Microsoft DocProp Inplace Time Control" "{8A23E65E-31C2-11d0-891C-00A024AB2DBB}"="Directory Query UI" "{9E51E0D0-6E0F-11d2-9601-00C04FA31A86}"="Shell properties for a DS object" "{163FDC20-2ABC-11d0-88F0-00A024AB2DBB}"="Directory Object Find" "{F020E586-5264-11d1-A532-0000F8757D7E}"="Directory Start/Search Find" "{0D45D530-764B-11d0-A1CA-00AA00C16E65}"="Directory Property UI" "{62AE1F9A-126A-11D0-A14B-0800361B1103}"="Directory Context Menu Verbs" "{ECF03A33-103D-11d2-854D-006008059367}"="MyDocs Copy Hook" "{ECF03A32-103D-11d2-854D-006008059367}"="MyDocs Drop Target" "{4a7ded0a-ad25-11d0-98a8-0800361b1103}"="MyDocs Properties" "{750fdf0e-2a26-11d1-a3ea-080036587f03}"="Offline Files Menu" "{10CFC467-4392-11d2-8DB4-00C04FA31A66}"="Offline Files Folder Options" "{AFDB1F70-2A4C-11d2-9039-00C04F8EEB3E}"="Offline Files Folder" "{143A62C8-C33B-11D1-84FE-00C04FA34A14}"="Microsoft Agent Character Property Sheet Handler" "{ECCDF543-45CC-11CE-B9BF-0080C87CDBA6}"="DfsShell" "{60fd46de-f830-4894-a628-6fa81bc0190d}"="%DESC_PublishDropTarget%" "{7A80E4A8-8005-11D2-BCF8-00C04F72C717}"="MMC Icon Handler" "{0CD7A5C0-9F37-11CE-AE65-08002B2E1262}"=".CAB file viewer" "{32714800-2E5F-11d0-8B85-00AA0044F941}"="For &People…" "{8DD448E6-C188-4aed-AF92-44956194EB1F}"="Windows Media Player Play as Playlist Context Menu Handler" "{CE3FB1D1-02AE-4a5f-A6E9-D9F1B4073E6C}"="Windows Media Player Burn Audio CD Context Menu Handler" "{F1B9284F-E9DC-4e68-9D7E-42362A59F0FD}"="Windows Media Player Add to Playlist Context Menu Handler" "{0006F045-0000-0000-C000-000000000046}"="Microsoft Outlook Custom Icon Handler" "{5E44E225-A408-11CF-B581-008029601108}"="Adaptec DirectCD Shell Extension" "{640167b4-59b0-47a6-b335-a6b3c0695aea}"="Portable Media Devices" "{cc86590a-b60a-48e6-996b-41d25ed39a1e}"="Portable Media Devices Menu" "{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}"="iTunes" "{2988E71A-FD15-4950-9443-5105056981DE}"="" "{A3674C50-C073-4974-8EE8-F31D62A51EF2}"="" "{f39a0dc0-9cc8-11d0-a599-00c04fd64433}"="Channel File" "{f3aa0dc0-9cc8-11d0-a599-00c04fd64434}"="Channel Shortcut" "{f3ba0dc0-9cc8-11d0-a599-00c04fd64435}"="Channel Handler Object" "{f3da0dc0-9cc8-11d0-a599-00c04fd64437}"="Channel Menu" "{f3ea0dc0-9cc8-11d0-a599-00c04fd64438}"="Channel Properties" "{2559a1f7-21d7-11d4-bdaf-00c04f60b9f0}"="Set Program Access and Defaults" "{596AB062-B4D2-4215-9F74-E9109B0A8153}"="Previous Versions Property Page" "{9DB7A13C-F208-4981-8353-73CC61AE2783}"="Previous Versions" "{692F0339-CBAA-47e6-B5B5-3B84DB604E87}"="Extensions Manager Folder" "{FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}"="Messenger Sharing Folders" "{21569614-B795-46b1-85F4-E737A8DC09AD}"="Shell Search Band" "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"="AVG7 Shell Extension" "{9F97547E-460A-42C5-AE0C-81C61FFAEBC3}"="AVG7 Find Extension" ********************************************************************************** HKEY ROOT CLASSIDS: Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\CLSID\{2988E71A-FD15-4950-9443-5105056981DE}] @="" [HKEY_CLASSES_ROOT\CLSID\{2988E71A-FD15-4950-9443-5105056981DE}\Implemented Categories] @="" [HKEY_CLASSES_ROOT\CLSID\{2988E71A-FD15-4950-9443-5105056981DE}\Implemented Categories\{00021492-0000-0000-C000-000000000046}] @="" [HKEY_CLASSES_ROOT\CLSID\{2988E71A-FD15-4950-9443-5105056981DE}\InprocServer32] @="C:\\WINDOWS\\system32\\guard.tmp" "ThreadingModel"="Apartment" Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\CLSID\{A3674C50-C073-4974-8EE8-F31D62A51EF2}] @="" [HKEY_CLASSES_ROOT\CLSID\{A3674C50-C073-4974-8EE8-F31D62A51EF2}\Implemented Categories] @="" [HKEY_CLASSES_ROOT\CLSID\{A3674C50-C073-4974-8EE8-F31D62A51EF2}\Implemented Categories\{00021492-0000-0000-C000-000000000046}] @="" [HKEY_CLASSES_ROOT\CLSID\{A3674C50-C073-4974-8EE8-F31D62A51EF2}\InprocServer32] @="C:\\WINDOWS\\system32\\sCfrcdlg.dll" "ThreadingModel"="Apartment" ********************************************************************************** Files Found are not all bad files: C:\WINDOWS\SYSTEM32\ dhcpcsvc.dll Fri May 19 2006 7:59:42a A…. 111,616 109.00 K dnsapi.dll Fri May 19 2006 7:59:42a A…. 148,480 145.00 K iphlpapi.dll Fri May 19 2006 7:59:42a A…. 94,720 92.50 K jgdw400.dll Fri May 26 2006 10:19:50p A…. 163,840 160.00 K jscript.dll Thu May 18 2006 12:24:26a A…. 450,560 440.00 K mshtml.dll Fri May 19 2006 10:08:32a A…. 3,052,544 2.91 M netapi32.dll Fri Jul 14 2006 10:31:40a A…. 332,288 324.50 K rasmans.dll Thu Jun 22 2006 5:47:18a A…. 181,248 177.00 K shdocvw.dll Mon May 29 2006 10:30:34a A…. 1,494,016 1.42 M sirenacm.dll Fri Jun 16 2006 2:34:44p A…. 48,936 47.79 K 10 items found: 10 files, 0 directories. Total of file sizes: 6,078,248 bytes 5.79 M Locate .tmp files: No matches found. ********************************************************************************** Directory Listing of system files: Volume in drive C has no label. Volume Serial Number is B809-642D Directory of C:\WINDOWS\System32 08/12/2006 10:57 PM dllcache 10/25/2005 12:49 PM 176,128 Interceptor.dll 10/25/2005 12:49 PM 307,200 InterceptHelper.dll 10/12/2005 10:10 PM 180,224 archlib.dll 01/21/2004 01:24 AM Microsoft 3 File(s) 663,552 bytes 2 Dir(s) 15,140,683,776 bytes free

Hi David,

Close any programs you have open since this step requires a reboot.

• From the l2mfix folder on your desktop, double click l2mfix.bat.
• Select option #2 for Run Fix by typing 2 and then pressing enter.
• Press any key to reboot your computer.
• After reboot, your desktop and icons will appear, then disappear (this is normal).
• L2mfix will continue to scan your computer and when it's finished, notepad will open with a log.
• Copy the contents of that log and paste it back into this thread, along with a new HijackThis log please.

IMPORTANT: Do NOT run any other files in the l2mfix folder until you are asked to do so!

Note : Once your computer has restarted if a log does not appear or the icons didn't disappear, run "second.bat" located inside the L2mfix folder.

OK, still a bit to do yet.

Please print out these instructions, or save to a text file that you can view, as you are going to be offline for part of the cure, and will not have access to them.

Download ATF Cleaner by Atribune and save it to your Desktop.
Download ewido anti-malware it is a free version of the program.

• Install ewido anti-malware.
• Launch ewido by double-clicking on the icon.
• The program will now open to the main screen.
• You will need to update ewido to the latest definition files.
• At the top of the main screen click Update.
• Then in the Manual Update section, click on Start Update.

[*]The update will start and a progress bar will show the updates being installed.

[*]When updates are completed, close Ewido.

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Do not run Ewido or ATF Cleaner yet.

Run a scan with HJT, and check the following items.

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,enskgsg.exe

O4 - HKLM\..\Run: [{96-64-42-2D-ZN}] c:\windows\system32\dwdsregt.exe GID003
O4 - HKLM\..\Run: [caytvl] c:\windows\system32\dwdsregt.exe reg_run
O4 - HKLM\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe
O4 - HKCU\..\Run: [xwguw] C:\WINDOWS\System32\ciucvn.exe reg_run
O4 - HKCU\..\RunServices: [Compaq32 Service Drivers] msconfig32.exe

O20 - Winlogon Notify: MS-DOS Emulation - C:\WINDOWS\system32\fpl0033me.dll (file missing)


Now close all open windows except HJT and click Fix Checked to remove them.
Exit out of HijackThis.

Make sure that you can see hidden files and folders.

• Click Start.
• Click My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Click Yes to confirm.
• Uncheck the Hide file extensions for known file types.
• Click OK.

Search for Hidden Files
By default, the Search companion does not search for hidden files. Because of this, you may be unable to find files, even though they exist on the drive.

To search for hidden or system files in Windows XP:

• Click Start.
• Click Search.
• Click All files and folders.
• Click More advanced options.
• Click to select the Search hidden files and folders check box.

Shutdown your computer, and Boot Up into Safe Mode, by hitting the F8 key repeatedly as you power up.

This will bring up a menu, select Safe Mode and press enter. Log on as a user with administrator priviledges, and find and delete the following if found.

These Files

enskgsg.exe
msconfig32.exe
c:\windows\system32\dwdsregt.exe
C:\WINDOWS\System32\ciucvn.exe
C:\WINDOWS\system32\fpl0033me.dll

Note: You'll have to do a search for the first 2 files enskgsg.exe and
msconfig32.exe, they're most probably in the C:\Windows or C:\Windows\System32 folders.

Next we need to delete your Temporary Files.

• Double click ATF-Cleaner.exe to run the program.
• Check the following boxes:
  • Windows Temp
  • Current User Temp
  • All Users Temp
  • Temporary Internet Files
  • Prefetch
  • Recycle Bin
  • Java Cache
• The rest are optional - if you want to remove the lot, check Select All.
• Now click Empty Selected.
• When you get the Done Cleaning message, click OK.
  
• If you use Firefox browser.
  • Click Firefox at the top and choose: Select All
  • If you would like to keep your saved passwords, please click No at the prompt.
  • Click the Empty Selected button.
• If you use Opera browser.
  • Click Opera at the top and choose: Select All
  • If you would like to keep your saved passwords, please click No at the prompt.
  • Click the Empty Selected button.

Run a scan with Ewido

• Click on Scanner
  • Click on the Settings tab, and set the following settings.
    • How to act
    • Click on Recommended actions, and set to Quarantine.
  • How to scan
    • Check all options.
  • Possibly unwanted software.
    • Check all options.
  • Reports
    • Check Automatically generate report after every scan.
    • Uncheck Only if threats were found.
  • What to scan
    • Check Scan every file.
• Click on the Scan tab.
  • Click on Complete System Scan and the scan will begin.
  • When the scan has finished
  • Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.
  • At the bottom of the window click on the Apply all Actions button.

Note: Don't save the report before you hit the Apply action button.

Close ewido anti-malware.

Ewido will save a report in the following location C:\Program Files\ewido anti-spyware 4.0\Reports

Reboot into Normal Mode.

Please do an online scan with Kaspersky Online Scanner

Important If you have previously used Kaspersky Online Scanner (before 8th Aug 2006), you will have to uninstall the old version using Add/Remove Programs in Control Panel before you can use the new version.

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings.
• In the scan settings make sure that the following are selected:
  • Scan using the following Anti-Virus database:
    • Extended (If available otherwise Standard)
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK.
• Now under select a target to scan select My Computer.
• The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post please, along with the Ewido log and a new HJT log.

Note: Its best to post each log seperately as some of them can be quite long.

Gary, I was doing fine with the latest instructions until I tried to search for files in Safe Mode. I logged in as Admn in Safe Mode fine. But when I tried to search I was unable to. The search companion dog was pictured on the left window pane; however, there was no blank box for me to type in my file name. Actually, there was nothing in the left window except for the search companion dog. I tried searching in unsafe mode and found the dwdsregt.exe in my spy bot directory. I haven't deleted anything as I'll wait for your response. Thank you. David aka big_bubbadrums

Hi David,

I see you used the "Administrator" account. Sorry, I obviously phrased things poorly with my last instructions. What I meant was log on in your normal account name which needs to be an administrator account not a user account (most accounts in XP are administrator by default), otherwise you won't be able to delete files. If you're in doubt, click Start > Control Panel > User Accounts, and underneath your user name it will tell you what kind of account you have.

For some strange reason best known to Microsoft, the search function is not available in the "Administrator" account (which is only visible in Safe Mode).

You only have to search for the following files enskgsg.exe and msconfig32.exe the others will be in the locations given.

c:\windows\system32\dwdsregt.exe
C:\WINDOWS\System32\ciucvn.exe
C:\WINDOWS\system32\fpl0033me.dll


Any of those files found in other locations are to be left alone. The dwdsregt.exe in Spybot will be an encrypted backup file.

Continue with the instructions in my last post then, and then post the logs please.

Gary, Two issues: I didn't find any of the exe or dll files you had me search for. I searched in safe mode and unsafe and didn't find any of them. Also, I was unable to run Ewido scan in safe mode as the resulution was too low to allow the entire Ewido window to fit on my screen; therefore I couldn't see all of the tool bar. I tried increasing the resultion in display properties but it wouldn't let me increase resolution. Here is the Ewido Scan. ewido anti-spyware - Scan Report ——————————————————— + Created at: 9:34:45 AM 8/19/2006 + Scan result: C:\Program Files\Internet Optimizer -> Adware.InternetOptimizer : Cleaned with backup (quarantined). C:\Program Files\Online Services\kyzeqef.html -> Hijacker.Small.jf : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@microsofteup.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@microsoftwga.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@partygaming.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@sento.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Adtrak : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Burstbeacon : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined). C:\Documents and Settings\Spencer\Cookies\spencer@burstnet[2].txt -> TrackingCookie.Burstnet : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@com[1].txt -> TrackingCookie.Com : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Enhance : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Hitslink : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@mediaplex[1].txt -> TrackingCookie.Mediaplex : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@overture[1].txt -> TrackingCookie.Overture : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@qksrv[2].txt -> TrackingCookie.Qksrv : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@questionmarket[2].txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Realcastmedia : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Reliablestats : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@revenue[1].txt -> TrackingCookie.Revenue : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Searchingbooth : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@searchingbooth[2].txt -> TrackingCookie.Searchingbooth : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Specificclick : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Starware : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed]-banners[1].txt -> TrackingCookie.Top-banners : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@web-stat[2].txt -> TrackingCookie.Web-stat : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][2].txt -> TrackingCookie.Webtrendslive : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined). C:\Documents and Settings\Owner\Cookies\owner@yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined). ::Report end

Here is the Kaspersky Online Scan log Saturday, August 19, 2006 4:46:52 PM Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600) Kaspersky Online Scanner version: 5.0.83.0 Kaspersky Anti-Virus database last update: 19/08/2006 Kaspersky Anti-Virus database records: 216306 Scan Settings Scan using the following antivirus database extended Scan Archives true Scan Mail Bases true Scan Target My Computer C:\ D:\ E:\ F:\ G:\ H:\ I:\ Scan Statistics Total number of scanned objects 59849 Number of viruses found 5 Number of infected objects 10 / 0 Number of suspicious objects 0 Duration of the scan process 00:56:48 Infected Object Name Virus Name Last Action C:\Documents and Settings\All Users\Application Data\avg7\Log\emc.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Grisoft\Avg7Data\avg7log.log.lck Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee\SpamKiller\Logs\Filtering.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee.com\Agent\Logs\TaskScheduler\McTskshd001.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\McAfee.com\VSO\OASLogs\OAS.log Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped C:\Documents and Settings\Owner\Cookies\index.dat Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{6F6F956E-2E2F-4C17-A826-E3240665371E}\Microsoft\Outlook Express\Folders.dbx Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{6F6F956E-2E2F-4C17-A826-E3240665371E}\Microsoft\Outlook Express\Inbox.dbx Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{6F6F956E-2E2F-4C17-A826-E3240665371E}\Microsoft\Outlook Express\Offline.dbx Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{6F6F956E-2E2F-4C17-A826-E3240665371E}\Microsoft\Outlook Express\SpamKiller.dbx Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped C:\Documents and Settings\Owner\Local Settings\History\History.IE5\index.dat Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Temp\Perflib_Perfdata_a8.dat Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\01234567\accepted[1].htm Object is locked skipped C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\GTOSKGE3\popup[1].htm Infected: Trojan-Clicker.HTML.Agent.a skipped C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped C:\Documents and Settings\Owner\ntuser.dat Object is locked skipped C:\Documents and Settings\Owner\ntuser.dat.LOG Object is locked skipped C:\Downloads\key finder.zip/keyfinder.exe/data.rar/xpkey.exe Infected: not-a-virus:PSWTool.Win32.RAS.a skipped C:\Downloads\key finder.zip/keyfinder.exe/data.rar/officekey.exe Infected: not-a-virus:PSWTool.Win32.RAS.a skipped C:\Downloads\key finder.zip/keyfinder.exe/data.rar Infected: not-a-virus:PSWTool.Win32.RAS.a skipped C:\Downloads\key finder.zip/keyfinder.exe Infected: not-a-virus:PSWTool.Win32.RAS.a skipped C:\Downloads\key finder.zip ZIP: infected - 4 skipped C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped C:\System Volume Information\_restore{37907595-9E2D-4CE4-B89D-755A8B21D086}\RP114\A0014898.dll Infected: not-a-virus:AdWare.Win32.PurityScan.en skipped C:\System Volume Information\_restore{37907595-9E2D-4CE4-B89D-755A8B21D086}\RP125\change.log Object is locked skipped C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped C:\WINDOWS\SchedLgU.Txt Object is locked skipped C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped C:\WINDOWS\Sti_Trace.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\default Object is locked skipped C:\WINDOWS\system32\config\default.LOG Object is locked skipped C:\WINDOWS\system32\config\SAM Object is locked skipped C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\SECURITY Object is locked skipped C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped C:\WINDOWS\system32\config\software Object is locked skipped C:\WINDOWS\system32\config\software.LOG Object is locked skipped C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped C:\WINDOWS\system32\config\system Object is locked skipped C:\WINDOWS\system32\config\system.LOG Object is locked skipped C:\WINDOWS\system32\h323log.txt Object is locked skipped C:\WINDOWS\system32\VSL05.exe/data0004 Infected: Trojan-Downloader.Win32.Small.ctp skipped C:\WINDOWS\system32\VSL05.exe/data0005 Infected: Trojan-Downloader.Win32.Small.ajc skipped C:\WINDOWS\system32\VSL05.exe NSIS: infected - 2 skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped C:\WINDOWS\wiadebug.log Object is locked skipped C:\WINDOWS\wiaservc.log Object is locked skipped C:\WINDOWS\WindowsUpdate.log Object is locked skipped C:\WINDOWS\аѕsembly\nоtepad.exe Object is locked skipped Scan process completed.

Hi David,

Your HJT log is showing clear. However I'm a little concerned by your inability to find all of the files. We need to make sure they've been removed.

Doesn't matter if you had to run Ewido in Normal Mode. (I'd forgotten that the new interface for Ewido isn't so easy to use in Safe Mode).

Download Pocket Killbox and install it to your Desktop. Do not run it yet.

• First copy the filepaths in the box below to your clipboard, by highlighting them and pressing Ctrl+C.

c:\windows\system32\dwdsregt.exe
C:\WINDOWS\System32\ciucvn.exe
C:\WINDOWS\system32\fpl0033me.dll
C:\WINDOWS\system32\VSL05.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\GTOSKGE3\popup[1].htm

• Open Killbox and check a mark in the "RadioBox" which says Delete On Reboot
• Click File > Paste from Clipboard.
• Click All Files button.
• Click on the Red button with a Cross, and answer Yes when prompted to Backup and Delete the pasted files.
• Answer Yes when prompted to Reboot now.

Download FileFind by Atribune.

• Double click on FileFind.exe to open the programme.
• Enter enskgsg.exe into the File: box.
• Click on the Search button.
• After a while a list of file locations will appear in the List of Files: box.
• Click on the Export button.

This will create a Notepad file named Export.txt located in the C:\ folder, copy and paste it to your next post please.

Repeat for file msconfig32.exe

Post me the results of the file search please.

I ran Kill Box on the filepaths and files that you sent me and did a delete on reboot. Then I downloaded File Find and searched for enskgsg.exe and msconfig32.exe. The File Find didn't find the files.

OK, looks like the files have been removed from your computer by one of the earlier scans (HJT is not always 100% reliable with indicating the presence or absence of files).

Are you still noticing any problems?, because it appears your system is all clean. If not, it's time to secure your system to prevent against further intrusions.

THESE STEPS ARE VERY IMPORTANT

Lets reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to clean the restore points.

• Turn off System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
• Reboot.
  
• Turn ON System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.
• NOTE: only do this ONCE, NOTon a regular basis

We need to re hide system files.

To do so, please follow the steps below:

• Double-click My Computer.
• Click the Tools menu, and then click Folder Options.
• Click the View tab.
• Put a check by "Hide file extensions for known file types."
• Under the "Hidden files" folder, select "Do not show hidden files and folders."
• Check "Hide protected operating system files."
• Click Apply, and then click OK.

Updating Windows and Internet Explorer

IMPORTANT: You need to update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you're running Microsoft Office, or any portion thereof, go to Microsoft's Office Update site and make sure you have at least all the critical updates installed. (Free at Microsoft Office Update).

Make your Internet Explorer more secure

• From within Internet Explorer click on Tools > Options > Security > Internet > Custom Level.
• Make sure these options are set as follows:
  • Download signed ActiveX controls to Prompt
  • Download unsigned ActiveX controls to Disable
  • Initialize and script ActiveX controls not marked as safe to Disable
  • Installation of desktop items to Prompt
  • Launching programs and files in an IFRAME to Prompt
  • Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Press the Apply button and then the OK to exit the Internet Properties page.

The following are free programs that are designed to keep your computer clean. A brief description is included with each item, click on name to go to download site.

• Adaware SE Personal
  Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
  
• Spybot S & D
  Spybot is a scanner like Adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and protection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
  To see how to set this up as well as more spybot features, see here
  
• SpywareBlaster
  Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes "kill bits" in the registry, so that certain activex controls can't install.
  If you don't know what activex controls are, see here
  
• IE Spyad
  It puts many bad webpages on your restricted zones LIST. This means that you can still view the "bad" webpages, but the webpages can't do certain things (such as use javascripts and cookies). Use IE Spyad for single account computers, and IE Spyad 2 for multi account computers.
  
• Hosts file:
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  • Make sure you read the instructions on how to install the hosts file, here.
• If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  • Click the start button (at the lower left hand corner of your screen)
  • Click run
  • In the dialog box, type services.msc
  • hit enter, then locate dns client
  • Highlight it, then double-click it.
  • On the dropdown box, change the setting from automatic to manual.
  • Click ok
    

• Use an Anti Virus Software - It's very important that your computer has an anti-virus software running. This alone can save you a lot of trouble with malware in the future. See this link for a LISTing of some, on line & their stand-alone anti virus programs:
  Computer Safety On line - LIST of free Anti virus programs
  
• Use a Firewall - I cannot stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
  See here to choose one.
  
• Site Advisor This is a utility that can be downloaded and installed. It loads an icon to the taskbar of your browser (versions for IE and Firefox), indicating the trustworthiness of the site you are on. Green for safe, Red for suspicious. Click on the icon to access details that SiteAdvisor has about the site.

Just a final reminder for you.

• UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
• Run Spybot and Adaware regularly. (Once a week minimum)
• It is important that you visit http://www.windowsupdate.com regularly. This will ensure you always have the latest security updates installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Stand up and be Counted.

NOW is the time you can start to hit back at the people who infected you.
[external image: Posted Image]
Please take the time to go and complain - that forum has a topic for your infection which is L2M…. (if not, post in the Is your infection not listed here? topic). Please post as a reply, you do not need to register to do so (but you can if you wish). It will also have a list of other places you can go to to register your complaint, depending on the country you are resident in. Please read the topics and complain, it is only with such complaints to goverment or government agencies that something will get done.

Once again, please post and tell me how things are going with your system… problems etc.

Gary R

The above is a general post I give when someone's computer is clean. Obviously you have already taken care of some of the issues mentioned, but it is important that you read through them, and address any that you may have missed.

Keep secure.

Gary R

Gary, As of right now my system seems clean. You're the Man! Thank you, Thank you. I will follow the instructions you left and perform those items tonight. I would like to donate to the cause. To whom should I donate? I just got my new credit card. My number was recently stolen and someone went shopping on Amazon. Hmmm, is this related to my computer problems??? Thanks, again. David