This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

Worried

1 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Hello. My computer has been slow and I'm not sure if we've got spyware/adware or a trojan. I've pasted the Hijackthis log below. Thanks, JK

Logfile of HijackThis v1.99.1
Scan saved at 3:51:31 AM, on 8/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SSA\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Alert Manager\amgrsrvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\sony\giga pocket\shwserv.exe
C:\Program Files\Alias\Maya6.5\docs\wrapper.exe
c:\Program Files\Network Associates\Common Framework\FrameworkService.exe
c:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Alias\Maya6.5\docs\jre\bin\java.exe
c:\Program Files\Network Associates\VirusScan\vstskmgr.exe
c:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Sony\giga pocket\RM_SV.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\PerSono\perstray.exe
C:\Program Files\sony\usbsircs\usbsircs.exe
C:\WINDOWS\system32\WTablet\TabUserW.exe
C:\Program Files\Sony\giga pocket\ReserveModule.exe
C:\Program Files\sony\giga pocket\gps.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\WINDOWS\system32\HPBPRO.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer (Prudential Financial v5)
N3 - Netscape 7: # Mozilla User Preferences
// This is a generated file!

user_pref("browser.activation.checkedNNFlag", true);
user_pref("browser.bookmarks.added_static_root", true);
user_pref("browser.download.dir", "C:\\Documents and Settings\\BK\\Desktop");
user_pref("browser.history.last_page_visited", "http://www.sony.com/vaiopeople");
user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src");
user_pref("browser.startup.homepage_override.mstone", "rv:1.0.2");
user_pref("intl.charsetmenu.browser.cache", "windows-1252, UTF-8, ISO-8859-1");
user_pref("mail.smtpservers", "");
user_pref("mail.ui.folderpane.version", 2);
user_pref("mailnews.global_html_domains.version", 2);
user_pref("mailnews.html_domains", "netscape.net,netscape.com,aol.com,cs.com,yahoo.com,hotmail.com,msn.com");
user_pref("mailnews.ui.threadpane.version", 2);
user_pref("prefs.converted-to-utf8", true);
user_pref("security.warn_entering_secure", false);
user_pr
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [StatusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ShStatEXE] "c:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "c:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [UpromiseRemindU] wjview /cp:p "C:\Program Files\UpromiseRemindU\System\Code" Main lp: "C:\Program Files\UpromiseRemindU"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Perstray.lnk = ?
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: Remocon Driver.lnk = ?
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe
O4 - Global Startup: Timer Recording Manager.lnk = C:\Program Files\Sony\giga pocket\ReserveModule.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: RemindU - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Travelaxe - {32A32D38-B8ED-4b3f-AFD0-EF23B697B5C1} - C:\Program Files\Travelaxe\Travelaxe.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: RemindU - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://*.prudential.com
O15 - Trusted Zone: http://*.prudential.com (HKLM)
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: {05CE4481-8015-11D3-9811-C4DA9F000000} - http://www.topmoxie.com/external/builds/up…mise_moxie0.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {21F16767-8DA7-4113-BEB0-F161B313407F} - http://myfamily.com/plugins/ue/Install_UE.exe
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha…v45/yacscom.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC…bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://connect2.prudential.com/iNotes6.cab…w8X1CB,CT=java+
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://connect2.prudential.com/dana-cached…oterisSetup.cab
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://simcity.ea.com/update/EARTPX.cab
O16 - DPF: {5EB6A98B-F75B-4AC7-821D-BAD2C29D18C2} (CVALAXObj Class) - http://mycampus.phoenix.edu/support/tutori…load/CVALAX.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6DA10734-25FD-4350-A8FF-B5A6DBB49680} (WAFUploader Class) - https://www.web-a-file.com/webafileuploader.cab
O16 - DPF: {7261EE42-318E-490A-AE8F-77649DBA1ECA} (JNILoader Control) - http://emeeting.prudential.com/sametime/st…STJNILoader.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} (Maid Control) - http://vsp.closetmaid.com/vsp/cmaidctl_vsp…_downloader.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - https://connect2.prudential.com/dana-na/aut…rl_13/msrdp.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4056/ftp…02/cpbrkpie.cab
O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.104/app/view22RTE.cab
O16 - DPF: {C36661D7-3590-45B1-80B5-520839E94DAD} (MaxisSimCity4PatcherX Control) - http://simcity.ea.com/update/MaxisSimCity4PatcherX.cab
O16 - DPF: {D1792F99-AA90-4D46-8B73-2CE45DADDD3C} (WAFDownloader Class) - https://www.web-a-file.com/webafiledownloader.cab
O16 - DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47} (Invoke Solutions Participant Control(MR)) - http://online.invokesolutions.com/events/b…7207/MILive.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O18 - Protocol: bw+0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw+0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw-0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw00s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw10s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw20s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw30s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw40s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw50s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw60s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw70s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw80s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bw90s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwa0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwb0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwc0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwd0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwe0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwf0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: bwg0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwg0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwh0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwi0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwj0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwk0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwl0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwm0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwn0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwo0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwp0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwq0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwr0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bws0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwt0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwu0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwv0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bww0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwx0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwy0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: bwz0s - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: offline-8876480 - {E9E307BD-C933-49A7-86B1-794B93D99F5A} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: McAfee Alert Manager (AlertManager) - McAfee Division of Network Associates, Inc. - C:\Program Files\Network Associates\Alert Manager\amgrsrvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Alias Wavefront Help Server (AWHelpServer) - Unknown owner - C:\Program Files\AliasWavefront\Maya5.0\docs\Wrapper.exe" -s "C:\Program Files\AliasWavefront\Maya5.0\docs/Wrapper.conf (file missing)
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Giga Pocket Hardware Detector - Sony Corporation - C:\Program Files\sony\giga pocket\shwserv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Maya 6.5 Documentation Server (maya65docserver) - Unknown owner - C:\Program Files\Alias\Maya6.5\docs\wrapper.exe" -s "C:\Program Files\Alias\Maya6.5\docs\Wrapper.conf (file missing)
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - c:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - c:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - c:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sygate Security Agent (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
O23 - Service: Sony TV Tuner Controller - Sony Corporation - C:\Program Files\Sony\giga pocket\halsv.exe
O23 - Service: Sony TV Tuner Manager - Sony Corporation - C:\Program Files\Sony\giga pocket\RM_SV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
The following steps will serve as a spring clean for your PC. Not all of them will be of benefit to your PC as this is a general post, but the overall effect should be positive.

1) Go to Start > Control Panel > Add/Remove Programs and remove any programs that you no longer use and then reboot your PC.

2) Download ATF Cleaner by Atribune from here and save it to your Desktop.
Double click ATF-Cleaner.exe to run the program.
Check the boxes to the left of:Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Java Cache

The rest are optional - if you want to remove the lot, check "Select All".
Finally click Empty Selected. When you get the "Done Cleaning" message, click OK.

If you use the Firefox or Opera browsers, you can use this program as a quick way to tidy those up as well.

When you have finished, click on the Exit button in the Main menu.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

Please Note: This program is for Windows XP and Windows 2000 only.

3) Double click My Computer.
Right click the disc drive you wish to check.
Click Properties.
In the Properties dialog box, click the Tools Tab.
Under Error-checking, click the Check Now button.
In the "Check Disc Local Disk (C:)" dialog box, check both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, and then click Start.

This will look for and attempt to repair any errors that your hard drive has.

4) Go to Start > Run, enter sfc /scannow ( note the space between the "c" and "/" ) and click on OK.

This will look for and attempt to replace any corrupt system files that can be found. There are backups of some of these files on your PC and Windows will check for a copy here first. If you are prompted to insert your Windows XP disc, do so. If you don't have this disc and are asked for it, you will have to cancel at this point.

For details on the System File Checker, click here.

5) Defragment your hard drive. A tutorial for disc defragmentation is available here.

6) Download and run StartUp Inspector.
This program will help you to decide exactly what programs you disable from running at startup.
The Readme.txt file included has instructions on how to use it.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Once you have run through the steps above, work through those below and post accordingly:

You will need to make a copy of these instructions because you have to disconnect from the internet to complete the fix. Either print them out or copy and paste them into Notepad.

Preparation

1) Download the trial version of Ewido anti-spyware from here and save it to your Desktop.
If you already have this program installed, skip to Updating Ewido: below.

* Please note that these instructions are for the new version - Ewido anti-spyware. If you have the old version - Ewido anti-malware and it is the:
  • paid-for version - you will need to go here and obtain an updated license code before you upgrade.
  • free version - you will need to uninstall it and reboot before installing the new version.
Double click the ewido-setup file to begin installation and follow the prompts.
When the program has been installed, and you click the Finish button, Ewido anti-spyware will open.
  • Updating Ewido:

    By default Ewido is configured to update automatically so, if you have an active internet connection, it should do so following installation. If you are unsure whether or not it has done so, do the following:
  • Click the Update icon at the top and under "Manual Update" - click the Start update button.
  • Either Ewido will update or inform you that no update was available.
  • If you cannot access the internet with the infected PC, or you are having problems updating, you can download the signatures file from here.
    Once you have installed Ewido, double click ewido-signatures-full-current.exe to update it.

    Disabling the Resident Shield:
  • By default the Resident Shield is active but as it may interfere with the process of cleaning your PC, it will need to be disabled.
    (When the PC has been cleaned you can activate the shield again, if you wish.)
  • Click the Shield icon at the top and under "Resident shield is…" - click active.
  • This should now change to inactive.

    Changing Recommended Actions
  • Click the Scanner icon at the top and then click the Settings Tab.
  • Under "How to act?" click Recommended actions and select "Quarantine" from the menu.
You can now close Ewido anti-spyware.

Ewido anti-spyware is designed to be used to both scan for and remove malicious files and also to run in real-time alongside, but not replace, your existing anti-virus program to give an added layer of protection.
Both the Resident Shield and Automatic Updates will only be available for the thirty day trial period, after that Ewido will revert to a stand-alone scanner which you can keep and manually update for free and use in a similar way to Ad-Aware SE Personal, Spybot S&D etc.
Should you wish to benefit from the real-time protection, you will need to upgrade the program. To do this, simply open it and click on the Buy now button.


2) You will need to know how to boot into Safe Mode.
Instructions can be found here.

3) You will need to set Windows to show All Hidden Files and Folders.
Instructions can be found here.
** These files are hidden to stop you accidentally removing something important.
It is advisable to hide them again after fixing your computer. **

4) Log off from the internet and disconnect your modem cable for the duration of the fix.

Removal

1) Boot into Safe Mode.

2) Ensure that ALL open Windows / Programs / Folders are closed and then run Ewido anti-spyware.
  • If it is not already selected, click the Scanner icon at the top and then select the Scan Tab.
  • Click "Complete System Scan"
  • While the scan is in progress the PC should be left otherwise idle - so if you fancy a cuppa, now's the time to put the kettle on!
  • When the scan has completed, any threats that Ewido has detected will be displayed.
  • Click the Apply all actions button at the bottom.
  • When Ewido has finished, it will display the message "All actions have been applied".

    Saving a report:
  • Click the Save Report button at the bottom left and the "Reports" window will open.
  • The content of the scan report will be displayed in the right hand pane and a copy will be automatically saved as Report-Scan-date-time.txt into the C:\Program Files\ewido anti-spyware 4.0\Reports folder.
  • You will need to post a copy of this report into your next reply, so if it is more convenient, you can save another copy of this report elsewhere:
    Click the Save report as button and select a destination by clicking the down arrow to the right of the Save in: text box and then click Save.
Close Ewido Anti-Spyware.

3) Navigate to the C:\Windows\Temp folder and delete all the files that you find there.
Do this for all Usernames.

4) Navigate to C:\Documents and Settings\Username\Local Settings\Temp and delete all the files that you find there.
Do this for all Usernames.

5) Go to Start > Control Panel > Internet Options and under Temporary Internet files, click on Delete Files…
Check the box to the left of 'Delete all offline content' and then click on OK.

6) Boot into Normal Mode.

Post a new HJT log, the Ewido log AND a description of how your PC is running.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI