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Spyware / Malware / Virus Removal

PLEASE HELP! Many Problems

8 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
PLEASE HELP! This computer is infected pretty bad any help would be appreciated.
Thanks, Craig

Logfile of HijackThis v1.99.1
Scan saved at 16:48:54, on 22/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\KService\KService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\webHancer\Programs\whSurvey.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\WINDOWS\kdx\KHost.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\WinRAR2\WinRAR.exe
C:\DOCUME~1\DEFAUL~2\LOCALS~1\Temp\Rar$EX00.594\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
R3 - Default URLSearchHook is missing
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_22.dll
O2 - BHO: Zango Search Assistant Helper - {56F1D444-11BF-4879-A12B-79CF0177F038} - c:\program files\zango\zangohook.dll (file missing)
O2 - BHO: WhIeHelperObj Class - {c900b400-cdfe-11d3-976a-00e02913a9e0} - C:\Program Files\webHancer\programs\whiehlpr.dll (file missing)
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [saap] c:\program files\180search assistant\180sa\saap.exe
O4 - HKLM\..\Run: [webHancer Agent] "C:\Program Files\webHancer\Programs\whAgent.exe"
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,ClientStartup -s
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by WebHancer
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoegg.com/wintel/VideoEggPublisher.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://ebanking.northernbank.co.uk/html/ac…B/e-Safekey.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C1} (GameDesire Pool 8) - http://67.15.101.3/g_bin/eng/billard8_2_0_0_24.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_24.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
Post #2
cbryanp, Back in March you posted in this forum for help, PSKELLEY posted a reply to help you rid your system of malware , you never bothered to reply back. In the meantime you have become more serverly infected. Please note that we are all volunteers and have so many logs to fix that we dont have the time to spend reviewing your log, working out a solution for you and to have you not reply back. If you still need help, run HJT and post a new log. Ken
Post #3
I am extremely sorry i couldn't find my last post. I posted it jus before i left on holidays and it totalli slipped my mind when i returned. Sorry again. Here is my new HJT log

Logfile of HijackThis v1.99.1
Scan saved at 13:55:16, on 27/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\KService\KService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\webHancer\Programs\whSurvey.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\WINDOWS\kdx\KHost.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR2\WinRAR.exe
C:\DOCUME~1\DEFAUL~2\LOCALS~1\Temp\Rar$EX00.656\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig?hl=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
R3 - Default URLSearchHook is missing
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_22.dll
O2 - BHO: WhIeHelperObj Class - {c900b400-cdfe-11d3-976a-00e02913a9e0} - C:\Program Files\webHancer\programs\whiehlpr.dll (file missing)
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [saap] c:\program files\180search assistant\180sa\saap.exe
O4 - HKLM\..\Run: [webHancer Agent] "C:\Program Files\webHancer\Programs\whAgent.exe"
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,ClientStartup -s
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by WebHancer
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoegg.com/wintel/VideoEggPublisher.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://ebanking.northernbank.co.uk/html/ac…B/e-Safekey.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C1} (GameDesire Pool 8) - http://67.15.101.3/g_bin/eng/billard8_2_0_0_24.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_24.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
Post #4
cbryanp :D

Yep, we get a lot of posters that are unfamiliar with the forums and cant find there post, it happens



DO THIS FIRST
Your HIJACKTHIS program is current, but it is very important that it resides in its own folder.
We will use Hijackthis (HJT) to make changes to your system and HJT will make backups of those changes,
If HJT is not in its own folder, those backups could be lost.

Easy to fix,
* just go to My Computer > YOUR C:\ DRIVE and create a new folder and name it Hijackthis.
* Now scroll to where you have HJT currently, right click on the HJT icon and select CUT .
* Now open the new folder you just created and right click within that folder and select PASTE .
* Now HJT should reside in C:\Hijackthis\Hijackthis.exe


Please do not proceed until you move HJT to it's own folder.


We are going to go to the Add Remove Programs in the Control Panel and we want to remove these programs. Not always , but sometimes NewdotNet will cause problems with your intenet connection when its removed, so I want you to download this program that will restore your connection before you remove NewDotNet. So get this program handy on your desktop, I doubt you will need it but just in case you do you will have it handy.
WinsockXpfix


Remove these programs

C:\Program Files\webHancer
C:\Program Files\NewDotNet
c:\program files\180search assistant



* Click on My Computer
* Then on your C: Drive
* Then to Tools/ Folder Options/ View
* Choose the radio button to Show Hidden Files and Folders
* Take the checkmark out of Hide Extensions for Known File Types
* Then Apply/ OK



Then open HJT Scan Only, close your browser and all open windows, check these entries and click on Fix Checked. Some may be gone with the removal of these programs.

R3 - Default URLSearchHook is missing

O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_22.dll
O2 - BHO: WhIeHelperObj Class - {c900b400-cdfe-11d3-976a-00e02913a9e0} - C:\Program Files\webHancer\programs\whiehlpr.dll (file missing)

O4 - HKLM\..\Run: [saap] c:\program files\180search assistant\180sa\saap.exe
O4 - HKLM\..\Run: [webHancer Agent] "C:\Program Files\webHancer\Programs\whAgent.exe"
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,ClientStartup-s

O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C1} (GameDesire Pool 8) - http://67.15.101.3/g_bin/eng/billard8_2_0_0_24.cab
O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_24.cab




Download and install Ewido Anti-Malware
Ewido Anti-Malware
* When installing, under Additional Options uncheck
* Install background guard and
* Install scan via context menu
* Launch Ewido, there should be an icon on your desktop for it to double-click.
o Click on update
o You should see Update Complete when done.
o Now close out the program <– Dont run it yet






Now reboot into Safemode
* Go to START/ SHUT OF YOUR COMPUTER/ RESTART
* As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly, this will bring up a menu.
* Use the UP AND DOWN ARROW KEYS to scroll up to SAFEMODE
* Then press the ENTER KEY ON YOUR KEYBOARD



Now open Ewido
o Click on scanner.
o Run a full system scan
o Let the program scan the machine.
o While the scan is in progress you will be prompted to clean files, click OK.
o Select Perform action on all infections
o Once the scan has completed, there will be a button located on the bottom of the screen named Save report.
o Click Save report.
o Save the report to your desktop.




Still in Safemode, look for and delete these folders


C:\Program Files\webHancer
C:\Program Files\NewDotNet
C:\program files\180search assistant




Reboot normally and lets run a system cleaner to clean out all your temp files and such.



Download and Install CCleaner
* Click on Run Cleaner
Tutorial for CCleaner


What do you know about this program
C:\Program Files\KService It appears to be bundled with skybybroadband.


Post back with the Ewido Report and a new HJT log.

Ken :D
Post #5
Download and install Ewido Anti-Malware
Ewido Anti-Malware
* When installing, under Additional Options uncheck
* Install background guard and
* Install scan via context menu
* Launch Ewido, there should be an icon on your desktop for it to double-click.
o Click on update
o You should see Update Complete when done.
o Now close out the program <– Dont run it yet




Hey unable to complete anythin after this. When i tried to download Ewido Anti-Malware
it downloaded Ewido Anti-Spyware and there was no ''additional options'' so i couldnt go any further. What should i do?

Many Thanks,
Craig
Post #7
Here is the new setup for Ewido


First download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
  • Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  • Once the setup is complete you will need run ewido and update the definition files.
  • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.
  • Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
    IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:
  • Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  • ewido will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  • Close ewido and reboot your system back into Normal Mode and post the results of the ewido report scan.
Post #8 last edited
Thanks again 81 problems found. Here is the report. ——————————————————— ewido anti-spyware - Scan Report ——————————————————— + Created at: 17:52:49 27/06/2006 + Scan result: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\saap -> Adware.180Solutions : No action taken. HKU\S-1-5-21-2063597006-578624462-3771091721-1007\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{56F1D444-11BF-4879-A12B-79CF0177F038} -> Adware.180Solutions : No action taken. C:\Program Files\Screensavers.com\Installer\bin\ScreensaversInst.dll -> Adware.Comet : No action taken. C:\Program Files\Internet Optimizer -> Adware.InternetOptimizer : No action taken. C:\Program Files\ISTsvc -> Adware.ISTBar : No action taken. HKU\S-1-5-21-2063597006-578624462-3771091721-1007\Software\IST -> Adware.ISTBar : No action taken. C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll -> Adware.Minibug : No action taken. C:\WINDOWS\NDNuninstall7_22.exe -> Adware.NewDotNet : No action taken. C:\Program Files\Power Scan -> Adware.PowerScan : No action taken. C:\Program Files\Power Scan\uninstall.exe -> Adware.PowerScan : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Installer -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Installer.1 -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Installer\CLSID -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Installer\CurVer -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Sinstaller -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Sinstaller.1 -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Sinstaller\CLSID -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Classes\ScreensaversInstaller.Sinstaller\CurVer -> Adware.Screensavers : No action taken. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ScreensaversInstaller -> Adware.Screensavers : No action taken. C:\Program Files\whInstall -> Adware.Webhancer : No action taken. C:\Program Files\whInstall\whAgent.inf -> Adware.Webhancer : No action taken. C:\Program Files\whInstall\whInstaller.ini -> Adware.Webhancer : No action taken. HKLM\SOFTWARE\webHancer -> Adware.WebHancer : No action taken. HKLM\SOFTWARE\webHancer\CC -> Adware.WebHancer : No action taken. C:\Program Files\YourSiteBar -> Adware.YourSiteBar : No action taken. C:\Program Files\YourSiteBar\imagemap_over.bmp -> Adware.YourSiteBar : No action taken. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent -> Adware.Zango : No action taken. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent.1 -> Adware.Zango : No action taken. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent\CLSID -> Adware.Zango : No action taken. HKLM\SOFTWARE\Classes\ClientAX.RequiredComponent\CurVer -> Adware.Zango : No action taken. C:\data -> Downloader.IstBar.nh : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@2o7[2].txt -> TrackingCookie.2o7 : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@adbrite[1].txt -> TrackingCookie.Adbrite : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@adrevolver[2].txt -> TrackingCookie.Adrevolver : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@adtech[2].txt -> TrackingCookie.Adtech : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@advertising[2].txt -> TrackingCookie.Advertising : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@adviva[2].txt -> TrackingCookie.Adviva : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@atdmt[2].txt -> TrackingCookie.Atdmt : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@bfast[2].txt -> TrackingCookie.Bfast : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@bluestreak[2].txt -> TrackingCookie.Bluestreak : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@burstnet[2].txt -> TrackingCookie.Burstnet : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Burstnet : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@casalemedia[2].txt -> TrackingCookie.Casalemedia : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Clickhype : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@doubleclick[1].txt -> TrackingCookie.Doubleclick : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Esomniture : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Falkag : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Falkag : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@fastclick[2].txt -> TrackingCookie.Fastclick : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Hitbox : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Hitbox : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Hitbox : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Hitbox : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@hitbox[1].txt -> TrackingCookie.Hitbox : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@hotlog[1].txt -> TrackingCookie.Hotlog : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Liveperson : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@mediaplex[1].txt -> TrackingCookie.Mediaplex : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@questionmarket[2].txt -> TrackingCookie.Questionmarket : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Reliablestats : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Revenue : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Revenue : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@revenue[2].txt -> TrackingCookie.Revenue : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@serving-sys[2].txt -> TrackingCookie.Serving-sys : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@statcounter[2].txt -> TrackingCookie.Statcounter : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Tacoda : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@tacoda[1].txt -> TrackingCookie.Tacoda : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@targetnet[1].txt -> TrackingCookie.Targetnet : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@tradedoubler[1].txt -> TrackingCookie.Tradedoubler : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][2].txt -> TrackingCookie.Valuead : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@valueclick[2].txt -> TrackingCookie.Valueclick : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Webtrendslive : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Yieldmanager : No action taken. C:\Documents and Settings\Default-User\Cookies\[removed][1].txt -> TrackingCookie.Zedo : No action taken. C:\Documents and Settings\Default-User\Cookies\default-user@zedo[1].txt -> TrackingCookie.Zedo : No action taken. ::Report end Not sure why it says ''no action taken''? i did complete the recommended action for each one What do you know about this program C:\Program Files\KService It appears to be bundled with skybybroadband. Yep this program is safe it allows me to access movies from my Sky TV online
Post #9
Sori here is the HJT log

ogfile of HijackThis v1.99.1
Scan saved at 18:12:01, on 27/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\KService\KService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\WINDOWS\kdx\KHost.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\svchost.exe
C:\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ig?hl=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t…ilion&pf=laptop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {38D63471-E630-4492-A986-B8C48B79F2F8} (CVideoEgg_ActiveXCtl Object) - http://update.videoegg.com/wintel/VideoEggPublisher.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.co.uk/SnapfishUKActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay102.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://ebanking.northernbank.co.uk/html/ac…B/e-Safekey.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O17 - HKLM\System\CS2\Services\Tcpip\..\{0D1AA565-D545-43AD-957B-00BBF8B958EA}: NameServer = 194.168.4.100 194.168.8.100
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
Post #10 last edited
I am not sure either unless you didn't check it to clean all infections. This company was bought out by Grisoft, the makers of AVG Anti Virus, but from what I am reading, the free version will let you clean everything it finds.


Post a new HJT log and lets see where we are at, after that, try running it again and make sure that it is set this way , they may have worded it differently in the new version.


I just downloaded the new version to see whats going on with it, i have been away on vacation. It looks like on the Settings Screen under Recommended actions, you can click on it and set it for Quarantine or Delete.

# Once in the Settings screen click on "Recommended actions" and then select "Quarantine".



Ken :D
Post #11
Yeah definitely cleaned everything mayb because the report was processed before they were cleaned? The new HJT log is jus above ur last post Craig
Post #12
Craig,

Your log is looking good :thumbup:

You can remove these , they dont need to run on Startup.

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot



You need to update your Java to help keep your system more secure.


Updating Java:
  • Go to Start > Control Panel double-click on the Software icon > add/remove programs.
  • Search in the list for all previous installed versions of Java. (J2SE Runtime Environment…. )

    It should have next icon next to it: [external image: Posted Image]
    Select it and click Remove.
  • Then Download and install the newest version from here:http://www.java.com/en/download/manual.jsp

If you have the time and are running Ewido again I would like to see the report .


How is your system running now, any better?? If so let me know and I have some cleaning tips and free tools for you to install to help keep you more secure on the internet.

Ken :D
Post #13
Thanks Ken yeah system is defintely running faster. Please do give me cleaning tips free tools advice that would be great. Sorry cant run another Ewido scan simply dont have the time atm wit work etc but ill try to get one asap
Post #14
cbryanp,

Sure would like to see the ewido report, there could still be some bad files that we need to remove. No hurry, I will keep this thread open for you for awhile so post back.


In the meantime………………..


Here are some free programs and tips for keeping your system up to date, and to help keep all the riff raff out of your system.

Be sure to follow the instructions for System Restore because everything we removed is backed up in that program and if you ever use it to revert your system to an earlier date, you can reinfect your self all over again.


Download and Install CCleaner
* Click on Run Cleaner
* Run the Issues Scan < When it asks you to backup the Registry..Say Yes
Tutorial for CCleaner


Now that your clean, we need to erase all possible older infected files that may still be lurking on your system.
* Clean out your TEMP FILES
* This procedure should be run from SAFEMODE for better results.

To Enter SAFEMODE

* Go to START/ SHUT OF YOUR COMPUTER/ RESTART
* As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly, this will bring up a menu.
* Use the UP AND DOWN ARROW KEYS to scroll up to SAFEMODE
* Then press the ENTER KEY ON YOUR KEYBOARD

* Go to My Computer/ C: Drive/ Documents and Settings/ Every User on this Computer Local Settings
and delete all the contents of the Temp Folder and the Temporary Internet Files Folder <–Just the contents, not the folder itself.

* Go to My Computer/ C:/ Windows/ Temp and delete all the contents of the Temp Folder <– But not the temp folder itself.

* Go to My Computer/ C:/ Windows/ Prefetch and remove all the contents of the Prefetch Folder. <–But not the Prefetch folder itself.


NOW RE-BOOT NORMALLY


* Open INTERNET EXPLORER
* Click on the TOOLS MENU
* Then INTERNET OPTIONS
* At the GENERAL TAB (which should be the first tab you are currently on),
* click on the DELETE FILES BUTTON and put a checkmark in DELETE ALL OFFLINE CONTENT.
* Then press the OK BUTTON . This may take quite a while, so do not be alarmed with how long it takes.
* When it is done, your Temporary Internet Files will now be deleted.

Now Empty your Recycle Bin

System Restore makes regular backups of all your settings, if you ever had to use this program to restore your
system to a previous date, you will be infected all over again so we need to clean out the previous Restore Points

Turn off System Restore.

* Right-click My Computer.
* Click Properties.
* Click the System Restore tab.
* Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.

Reboot your System

Turn ON System Restore.

* Right-click My Computer.
* ClickProperties.
* Click the System Restore tab.
* UN-Check Turn off System Restore on all Drives.
* Click Apply, and then click OK.

* Go to Start/ Control Panel/ Performance and Maintenance/ System Restore/ Create a New Restore Point
You can name the restore point anything you like, something that you can remember, You will have to be in Catagory View to see this

* Make sure that your ANTI-VIRUS SOFTWARE is up to date and run a full scan at least once aweek.

* Here are Free Anti-Virus Programs if you need one. Just install one because with AV software…MORE IS NOT BETTER.

AVG Free Edition
AntVir Personal Edition


* Spybot Search and Destroy 1.4
Check for Updates/ Immunize and run a Full System Scan on a regular basis.

* Ad-Aware SE Personal 1.06
Check for Updates and run a Full System Scan on a regular basis.

* Spyware Blaster It will prevent most spyware from ever being installed.

* Spyware Guard It offers realtime protection from spyware installation attempts.

* Win Patrol This program will warn you when any changes are being made to your system and
give you the option to deny the change.

* IE- Spyad IE-Spyad places over 4000 web sites and domains
in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed,
although you will still be able to connect to the sites.

* Firefox Browser
It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use
them both. When it asks you if you want it to be your default browser, say NO and take the checkmark out of the box to ask you again. After you use this
for awhile, you will want to make it your default.

* Thunderbird Mail There companion mail program was highly favored in PCWorld Magazine,
this has a good spam filter and is more secure than Outlook Express.

* Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't
access the internet without it.

* WINDOWS UPDATES - Enable Automatic Updates
Right click on MY COMPUTER/Click on PROPERTIES/ AUTOMATIC UPDATES and put a mark in the radio button
DOWNLOAD UPDATES FOR ME BUT LET ME CHOOSE WHEN TO INSTALL THEM.

* Go to START/ CONTROL PANEL> PERFORMANCE AND MAINTENANCE> REARRANGE ITEMS ON YOUR HARD DISK TO MAKE PROGRAMS RUN FASTER
This is the Windows Disk Defragger, run this maybe once or twice a month to keep your system running good. The first time you run it, it may take awhile.


So I will be waiting for the Ewido Report

Ken :D
Post #15
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