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Spyware / Malware / Virus Removal

Help with Hijacklog

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Post #1
Help,

Don't know what to do.

Logfile of HijackThis v1.99.1
Scan saved at 7:19:14 PM, on 05/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\default\Local Settings\Temporary Internet Files\Content.IE5\85OZGBWZ\hijackthis[1]\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://obgyn.digichart.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www3.ca.com/securityadvisor/pestscan/pestscan.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1144073499064
O16 - DPF: {78698357-BDDC-453D-B65A-EC341DC23922} (PrintHelper Class) - https://all-obgyn.nash.digichart.com/OB/Web…igiWebPrint.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {C72F19AB-A555-4076-9B39-2ACF2F39B30D} (digiTools.digiScan) - https://all-obgyn.nash.digichart.com/OB/Pap…s/digiTools.CAB
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
Post #2
Hello and welcome to the forum.

Sorry about the delay in responding :(

Important: Do this before any fix.

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.


If you still need help, Scan again with HijackThis, and copy/paste" a new log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Thanks for your help!

My computer tends to slowly respond to clicks, at times nothing will happen then the screen pops up multiple times. We make fun of the fact that it sounds like a bunch of mice running around while we wait. When I right click on anything the move down the list the pointer sticks on the send to tab. I noted a notepad.exe show up and when I tried to delete it it would not delete, and then I went into system 32 and tried to delete it and it would disappear then reappear, also other "programs" would pop up. The longer I work the slower it gets. I tried to go back to earlier settings and it got worse. I NEED HELP.


Here is my most recent scan.
Thanks
Objuan


Logfile of HijackThis v1.99.1
Scan saved at 10:27:32 PM, on 06/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\default\Local Settings\Temporary Internet Files\Content.IE5\85OZGBWZ\hijackthis[1]\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.spywareinfo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www3.ca.com/securityadvisor/pestscan/pestscan.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1144073499064
O16 - DPF: {78698357-BDDC-453D-B65A-EC341DC23922} (PrintHelper Class) - https://all-obgyn.nash.digichart.com/OB/Web…igiWebPrint.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {C72F19AB-A555-4076-9B39-2ACF2F39B30D} (digiTools.digiScan) - https://all-obgyn.nash.digichart.com/OB/Pap…s/digiTools.CAB
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
Post #4 last edited
I'm not seeing anything bad in your log. Is it possible your hard drive is going bad?

We can try somethings and see if it helps.



Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
This program is for XP and Windows 2000 only
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)



Next:

Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)
2. Set up the Configurations as follows:
– Click the Gear wheel at the top of the Ad-Aware window
– Click General > Safety & Settings: Check (Green) all three.
– Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
3. Click "Proceed"
4. Click "Scan Now"
5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
6. Select "Search for low-risk threats"
7. Run the scanner using the Full Scan (Perform full system scan) mode.
8. When the scan has completed, select Next.
9. In the Scanning Results window, select the "Scan Summary" tab.
10. Check the box next to each "target family" you wish to remove.
11. Click next > Click OK.



Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.
Post #5
Hello again, Did as you said, I must have a bad hard drive. As a last resort, how would you suggest I remove all programs except the very basic? I still think that a program I have is reloading itself or making copies, so if I delete everything, I can test once more before I toss the computer, then I know it is not a total waste. Thanks, objuan
Post #7
Back again, I have done this in the past but have been unsure of programs I can delete and still function. Also, I connect to the intranet thru an applet on a T1 line. I have been unable to transfer the software. I am unable to right click the program icon to find the target program. I don't want to trtansfer all the "junk" from my old computer to the new one. On my new computer I have been able to log on, then go to the internet applet, BUT the name and password area comes up blank (loads but no writing), so I cannot proceed onto the internet as I do on my old computer. I can connect both computers, migrate data, but am unsure of how to find the programs and files I need. Can you help? Objuan
Post #11
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

The help you receive here is free. If you wish to show your appreciation, then you may donate to help keep us online.

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