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Spyware / Malware / Virus Removal

My Messy Log

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Post #17
Cannot run ActiveScan. It requires Internet Explorer and does not work with other browsers.

Here is my latest HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 3:30:39 AM, on 3/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\SpyCatcher 2006\Protector.exe
C:\Program Files\SpyCatcher 2006\Scheduler daemon.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Real\Update_OB\realevent.exe
C:\Documents and Settings\A\My Documents\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.juno.com/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redirect…&c;=3c01&lc;=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.juno.com/s/search?r=minisearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.juno.com/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.juno.com/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\JUSearch\SearchEnh1.dll
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\A\Application Data\Mozilla\Profiles\default\r9wo24w2.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\A\Application Data\Mozilla\Profiles\default\r9wo24w2.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareBlock Class - {0A87E45F-537A-40B4-B812-E2544C21A09F} - C:\Program Files\SpyCatcher 2006\SCActiveBlock.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SpyCatcher Reminder] "C:\Program Files\SpyCatcher 2006\SpyCatcher.exe" reminder
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [spc_w] "C:\Program Files\JUSearch\hcm.exe" -w
O4 - Startup: Scheduler.lnk = C:\Program Files\SpyCatcher 2006\Scheduler daemon.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: SpyCatcher Protector.lnk = C:\Program Files\SpyCatcher 2006\Protector.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar5.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar5.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar5.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar5.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar5.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar5.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {4D2222B2-AE9B-490B-AACB-D8BCD6D6C58D} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/…nst20040510.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1126990430550
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} - http://www.gamespot.com/KDX22/download/kdx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{17AE2F13-8896-4A5E-961E-129F51DAA1A9}: NameServer = 63.93.96.20 63.93.96.21
O17 - HKLM\System\CS1\Services\Tcpip\..\{17AE2F13-8896-4A5E-961E-129F51DAA1A9}: NameServer = 63.93.96.20 63.93.96.21
O20 - AppInit_DLLs: interceptor.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Post #19
Today i posted that i cannot run ActiveScan because it requires use of Internet Explorer.
Your response : "You don't have IE?"

I still have the same computer problems i have been mentioning all along.

The subject line in my original post mentions Runtime Error and loss of Internet Explorer as a primary problem. I have mentioned how i can no longer do anything where IE is involved in the process or access files that i had saved in IE… always the Runtime Error message.

The following paragraphs are copied from my previous posts:

The frequent explorer-related error message is "Microsoft Visual C++ Runtime Library X Runtime Error! Program:C:\Program Files\Internet Explorer\iexplore.exe The application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Any ideas as to how to regain use of internet explorer? Not only for web browsing; the runtime error message comes up whenever i try to open saved documents, email photos and several other actions where it is involved by default. So that is my priority now.

Your response: http://support.microsoft.com/?kbid=318378#…123120121120120

My response: Tried the obvious (to me) things long before i found my way to this forum. The microsoft pages do not address my particular problem. Uninstalling and reinstalling INTERNET EXPLORER does not help, and it does not help to reinstall Sp2. There are entries on google with my specific RUNTIME ERROR message, but none of them i found had the same situation or system… anyway nothing applicable has come up.

***Spybot still gets :"!Error During Check! BackOrifice.B [Datei C:\WINDOWS\wininit.ini kann nicht geoffnet werden." that it cannot access because this phantom file is supposedly in use.

when i press F8 for advanced starting options it just pauses startup.
No advanced start options and that is the only way i know how to get into Safe Mode.

when i go to a new page and click on it , instead the url addresses drop down, until i click on page several times.

Some features of touchpad still disabled, since i got message that computer had detected another device.

Upon startup, it takes a long time for icons to appear on blank desktop.But pages load faster since i ran all those anti-spy programs.

run Ad-Aware, per the forum tutorial instructions. It froze up during every Deep Scan, always stopped at a benign folder of text documents - basic letters written by me in a folder titiled KONG. So i did a Smart Scan, quarantining 1 trojan downloader agent and 67 lesser threats. Then i attempted Deep Scan again but same result of unresponsive computer.

The following paragraphs are from my attempt to use scannow:
When running scannow, Windows file protection demanded i insert the XP cd, which i don't have, just the 3 Compaq QuickRestore disks.

i tried suggestions at updatexp.com . Explored the Restore cds but none of the folder or file names meant anything to me, no folder named 1386.

There is a folder in my computer called C:\1386.

In regedit i went to HKEY_LOCAL.MACHINR\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup and the source path was C:. Changed it to C:\ per the advice at update.com. No difference when i ran scannow again.

Wondered about some registry entries: .dl_ folder and PersistantHandler subfolder in both .dl_ and .dll folders.
Post #20
Sorry doing so many logs I lose track and don't reread all the threads. :blink:

Let try this one
http://www.trendmicro.com/hc_intro/default.asp

Important Notes about HouseCall 6.5

HouseCall 6.5 has two independent Core Engines to choose from:

1. The ActiveX Core Engine: to use this engine, please adjust here the IE browser’s Security level to Medium at least and be sure that signed ActiveX objects are enabled.
2. The Java VM Core Engine- to use this engine, please install the Java VM from www.java.com.

Post #21 last edited
No problem, i understand how you might overextend yourself and lose track of individual threads. That's why i thought it might help to make a new list of my computer problems in my previous post. The connection was refused to www.trendmicro.com. I did install the Java VM. What about followup on making sfc/scannow work, if essential windows files have indeed been corrupted? So far we have employed, in addition to HijackThis, *Spybot S&D, which i was already using *Ad-Aware - Deep Scans unsuccessful, Quick Scan works *3S - cleared all itiems except 'user defined folders' *Ewito Security Suite *RootkitRevealer - found 18 discrepancies *sfc/scannow - so far unable to get around request for XP retail CD or identify Dll cache/1386 folder on Compaq Quick Restore CDs, which use different folder names We have also tried to use: *ActiveScan - requires IE * HouseCall 6.5 - www.trendmicro.com not found Downloaded and saved for future use: *PocketKillbox I hope this info helps you to help me. Thanks again.
Post #23
OK, i got WindowsDefender. Found and removed 1 high alert spyware file. Again, What about followup on making sfc/scannow work, or an alternative to this, if essential windows files have indeed been corrupted? Thank you.
Post #24
Open SpyBot, Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools, and view report.
Ensure all the options are unchecked except, include system information in report.
Click view report
Export it to you desktop
Attach or copy paste the log into this topic.


[external image: Posted Image]
Post #25
Here is my Spybot S&D report, system info only. I notice that SP1 is listed for IE. When the Runtime Error and loss of access began, i got the CD to update to SP2, hoping this would solve the problem. Of course it didn't. Later i used the update CD again and also tried uninstalling and reinstalling IE, to no avail. — System information — Windows XP (Build: 2600) Service Pack 2 / DataAccess: Security Update for Microsoft Data Access Components / Internet Explorer 6 / SP1: Windows XP Hotfix - KB896688 / Internet Explorer 6 / SP1: Windows XP Hotfix - KB905915 / Step By Step Interactive Training / SP2: Security Update for Step By Step Interactive Training (KB898458) / Windows Media Player: Windows Media Update 819639 / Windows Media Player 9 / SP0: Windows Media Player 9 Hotfix [See KB885492 for more information] / Windows XP / SP2: Windows XP Service Pack 2 / Windows XP / SP3: Windows XP Hotfix - KB873339 / Windows XP / SP3: Windows XP Hotfix - KB885250 / Windows XP / SP3: Windows XP Hotfix - KB885835 / Windows XP / SP3: Windows XP Hotfix - KB885836 / Windows XP / SP3: Windows XP Hotfix - KB886185 / Windows XP / SP3: Windows XP Hotfix - KB887472 / Windows XP / SP3: Windows XP Hotfix - KB887742 / Windows XP / SP3: Windows XP Hotfix - KB888113 / Windows XP / SP3: Windows XP Hotfix - KB888302 / Windows XP / SP3: Security Update for Windows XP (KB890046) / Windows XP / SP3: Windows XP Hotfix - KB890859 / Windows XP / SP3: Windows XP Hotfix - KB891781 / Windows XP / SP3: Security Update for Windows XP (KB893066) / Windows XP / SP3: Security Update for Windows XP (KB893756) / Windows XP / SP3: Windows Installer 3.1 (KB893803) / Windows XP / SP3: Security Update for Windows XP (KB896358) / Windows XP / SP3: Security Update for Windows XP (KB896422) / Windows XP / SP3: Security Update for Windows XP (KB896423) / Windows XP / SP3: Security Update for Windows XP (KB896424) / Windows XP / SP3: Security Update for Windows XP (KB896428) / Windows XP / SP3: Update for Windows XP (KB898461) / Windows XP / SP3: Security Update for Windows XP (KB899587) / Windows XP / SP3: Security Update for Windows XP (KB899591) / Windows XP / SP3: Security Update for Windows XP (KB900725) / Windows XP / SP3: Security Update for Windows XP (KB901017) / Windows XP / SP3: Security Update for Windows XP (KB901214) / Windows XP / SP3: Security Update for Windows XP (KB902400) / Windows XP / SP3: Security Update for Windows XP (KB904706) / Windows XP / SP3: Security Update for Windows XP (KB905414) / Windows XP / SP3: Security Update for Windows XP (KB905749) / Windows XP / SP3: Security Update for Windows XP (KB905915) / Windows XP / SP3: Security Update for Windows XP (KB908519) / Windows XP / SP3: Update for Windows XP (KB910437) / Windows XP / SP3: Security Update for Windows XP (KB911927) / Windows XP / SP3: Security Update for Windows XP (KB912919) / Windows XP / SP3: Security Update for Windows XP (KB913446)
Post #26
I belive after installing a hotfix and running sfc / scannow, you may replace some files with older versions because SFC only knows how to retrieve files from the installation media and from Service Packs. You must reapply the hotfixes or you may end up with mixed binaries and unpredictable results. Scans and verifies the versions of all protected system files after you restart your computer. This is the only thing I know to do that may help. proceed at you own risk. I do think you will be fine. sfc /purgecache : Purges the Windows File Protection file cache and scans all protected system files immediately.
Post #27
I'm not sure if i understand how to proceed and in what order. Please bear with me. Thanks. I was never able to get through sfc/scannow; had to cancel it when i could not get around the prompts for a retail XP CD. Do i first run sfc/purgecache? "sfc /purgecache : Purges the Windows File Protection file cache and scans all protected system files immediately." Then this? "You must reapply the hotfixes or you may end up with mixed binaries and unpredictable results." Can i do this by running windows automatic update, which is how i have gotten all updates since the SP2 CD? If not, how do i do it? What does this refer to?: "Scans and verifies the versions of all protected system files after you restart your computer."
Post #28
sfc /purgecache <<<: Purges the Windows File Protection file cache First step. After that windows will reinstall the files "purgecache" deleted what will not reinstall is the hot fixes. You then reapply the hotfixes
Post #29
Okay, except i still don't know for sure how to reapply the Hotfixes. Is it as simple getting them again from windows automatic update? Or do i have to retrieve them from a folder somewhere in my computer? Or is there something else i have to do? This task of reapplying the Hotfixes is not obvious to me as it is to you, and i want to know before i proceed with sfc/purgecache later tomorrow. Thanks very much.
Post #30 last edited
Click this link.

Note when you try to run
sfc*/purgecache <<<< there is a space where * is

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