25 replies to this topic

[LDTate]

Hello next, Welcome to the forum.

This is what I suggest you do.


Please do not delete anything unless instructed to.

Use Add/Remove Programs and remove:
NewDotNet

Download CWShredder from my signature below. Unzip it on the desktop.
Open CWShredder and with ALL other windows closed, click fix.


Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)
2. Set up the Configurations as follows:
-- Click the Gear wheel at the top of the Ad-Aware window
-- Click General > Safety & Settings: Check (Green) all three.
-- Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
3. Click "Proceed"
4. Click "Scan Now"
5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
6. Select "Search for low-risk threats"
7. Run the scanner using the Full Scan (Perform full system scan) mode.
8. When the scan has completed, select Next.
9. In the Scanning Results window, select the "Scan Summary" tab.
10. Check the box next to each "target family" you wish to remove.
11. Click next > Click OK.

Next:

Please download the trial version of ewido anti-malware 3.5 here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.


Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Then please run Ewido, click on the Scanner run a full scan and let it clean everything it finds. Save the logfile from the scan.


Restart your computer in normal mode and please post a new HijackThis log, as well as the log from the Ewido scan.

[LDTate]

I suggest you do this:


Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.



Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bellsouth.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com

R3 - Default URLSearchHook is missing

F3 - REG:win.ini: load=??? ??? ??? ? ? ??

F3 - REG:win.ini: run=??? ??? ??? ? ? ??

O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)

O4 - HKLM\..\Run: [*svcsys] C:\WINDOWS\svcsys.exe

O4 - HKLM\..\Run: [*expmsvc] C:\WINDOWS\Fonts\expmsvc.exe

O4 - HKLM\..\Run: [*unad] C:\WINDOWS\Microsoft.NET\unad.exe

O4 - HKLM\..\Run: [*faxxml] C:\WINDOWS\repair\faxxml.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://www.imgag.com...stall/AxCtp.cab

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150...ip/RdxIE601.cab

O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensave.../sinstaller.cab

O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} - http://hoylegames.si...cherControl.cab

O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://www.imgag.com...all/Crusher.cab

O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toon...5.43/ttinst.cab

Close ALL windows and browsers except HijackThis and click "Fix checked"


Restart in Safe Mode:
Restart your computer.

Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.



delete these files if listed:
C:\WINDOWS\svcsys.exe
C:\WINDOWS\Fonts\expmsvc.exe
C:\WINDOWS\Microsoft.NET\unad.exe
C:\WINDOWS\repair\faxxml.exe



Open C:\Windows\Prefetch\ Delete ALL files in this folder.



Do this also if these Temp Folders are part of your OS.

Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.


Next navigate to the C:\Documents and Settings\(EVERY LISTED PROFILE USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Empty the Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

[LDTate]

lets see if this will help speed it up.

Backup your Registry...
- Press "CTRL - ALT - DEL" keys all at the same time to start "Task Manager"
- In the Task Manager window click on "File", then from the drop-down menu select "New Task (Run...)"
- In the "Create New Task" window enter\type "regedit" (without quotes)
- Once Regedit opens click on the FILE menu and select Export
- Save the file as backup. Save the file somewhere you will remember and not delete.
IMPORTANT: make sure to set the export range to ALL



I recommend you download RegSeeker. Extract it to it's own folder, open and double click RegSeeker.exe to start the program. Maximize the window and click clean registry. Check all sections and click OK. When the scan is complete, verify the backup box in lower left corner is checked and click the select all button, then select all again. Then right click within the search results and select delete. Run it again and again, deleting everything it finds until it finds nothing. Reboot and make sure your programs are working properly, control panel and add/remove programs windows open, etc (basically just do a quick check of everything). In the event anything was 'broken', you can open RegSeeker, click backups and double click any/all files to put the information back. A reboot may be required for the effects to be seen. Reboot When done.

[LDTate]

Empty the Recycle Bin

Reboot and "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.

[LDTate]

We can get rid of some items she doesn't need now.

I suggest you do this:

use Add/Remove Programs and remove:
Trend Micro Tmas
ewido anti-malware


Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe

Close ALL windows and browsers except HijackThis and click "Fix checked"


Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.