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Hijacked/Crippled Internet Explorer

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res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm has crippled my laptop and will not let me get to my internet explorer. I have Counterspy and a host of other "ANTI" programs on this laptop. Have you heard anything about this pest and/or how to get rid of it? Symantec's search engine comes back with "no results found" for this item. But, if you Google for this item, you do get a lot of information on other people with the same problem and no solutions. I can not find this file on the hard drive or detailed anywhere in the registry.

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