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Log help PLESAE...........


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21 replies to this topic

#16 pskelley

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Posted 01 December 2005 - 06:29 AM

Good morning Diann, I looked back over the complete thread this morning, and at your request I will pursue this a bit further. What I want you to do is review it also, especially my instructions. I want to be sure you have done everything I asked you to do. If you spot something not completed, just let me know. I will tell if if it needs to be done, thanks.

Assuming you have now returned HJT.exe to this position: C:\HJT|HijackThis.exe, I will proceed. This is important because if a mistake should be made we will then have the backups needed to correct it.

Some of the suggestions here: http://pcpitstop.inv...howtopic=105143 are good ones. Have you tried these? One of the first things I think about are drivers. This goes back to your first post:

Here is the log from my husbands computer. He is having trouble with the hour glass always running and sometimes the computer says there is a program running, but not that we can see.

You can open your Task Manager (RIGHT click the Taskbar and choose Task Manager) then choose the Applications tab to see what processes are running all at that time. The very next time you believe their is an issue, look to see what is running, post that list for me. Now let's look at this:
http://www.cyberwalk...g00/310800.html This may be your problem and should be ruled out during troubleshooting. If a program that has an outdated driver is running it can cause problems like you are experiencing. Google has lots more information if you wish to look:
http://www.google.co... update drivers

Logfile of HijackThis v1.99.1 Scan saved at 5:36:51 PM, on 11/30/2005

This is what I see in this log:
1) C:\DOCUME~1\DOUGHA~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe This is unsafe as backups will be lost. You should navigate to that TEMP folder and delete everything in it.

2) ewido security suite: We download the trial version on 11/12/2005. Unless you purchased this product, the trial expired on 11/26/2005 and there is no longer any reason for it to be using your resources of which is uses a lot. You should disable it in service and make sure it is NOT running. You can still use the scanners and free updates and start that manually when needed.

3) fyi only: O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet: http://castlecops.co...plist-2564.html

4) O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe http://castlecops.co...plist-3552.html Unless someone will do this manually, leave it on auto, it is a security risk.

5) O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe: http://castlecops.co...plist-1037.html

6) O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe": http://www.liutiliti...ibrary/mnyexpr/ Do you use this? Many folks load it day after day and have no idea it is there. If you use it, consider if you need it to run everytime you boot, if you don't use it, consider uninstalling the program.

7) O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) <<< this is a dead line left from the uninstall of RealPlayer. It is just clutter but can be remove with HJT if you wish.

8) O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
Not needed unless you purchased the program.

This is all I can do for your HJT log, there is no evidence of any malware in it. Your ewido log shows three cookies, in case I have not given you information for controlling cookies, here it is:
http://www.mvps.org/...002/cookies.htm
http://www.microsoft...acy/config.mspx

If you have evidence that makes you believe this is in some way malware related, please provide that information.

Thanks...pskelley
MS-MVP Windows Security 2007-8-9 Proud Member ASAP UNITE Member 2006

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#17 trucker52

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Posted 01 December 2005 - 11:42 AM

The Driver's Headquarter does say he need to update these drivers. Is this company a good one to join and get them from? Network adapters Dell Wireless WLAN 1350 WLAN Mini-PCI Card Broadcom 440x 10/100 Integrated Controller Bad Driver Download Driver Universal Serial Bus controllers Intel® 82801DB/DBM USB Universal Host Controller - 24C2 Bad Driver Download Driver Intel® 82801DB/DBM USB Universal Host Controller - 24C4 Bad Driver Download Driver Sound, video and game controllers SigmaTel C-Major Audio Bad Driver Download Driver Modems BCM V.92 56K Modem Bad Driver Download Driver Intel® 82801DB/DBM USB Universal Host Controller - 24C7 Bad Driver Download Driver IDE ATA/ATAPI controllers Intel® 82801DBM Ultra ATA Storage Controller - 24CA Bad Driver Download Driver Intel® 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD Bad Driver

#18 pskelley

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Posted 01 December 2005 - 01:26 PM

I am sorry but I know nothing about them. You will have to call that one. What I would do would be to download the latest drive from the company that made the product. For instance:
Dell Wireless WLAN 1350 WLAN Mini-PCI Card
http://support.dell....s=19&l=en&s=dhs
If you own a Dell, and need a little help to get you started, here is the toll free Tech Support number: 8006249896 Keep in mind with a Dell you get life time support for this. I have found it is always better to download the drivers from the source. It is also important to do them one at a time to watch for issues. I once downloaded a driver suggested from Microsoft for my Compaq sound card and lost the sound. I removed the driver and all was well. By getting them from the company you also have someone you can talk to if something occurs. A thought is to do what I said, and try to locate what program is running when the computer hesitates like that. Then look to see if it is on the list of drivers. If it is, download that one driver and see if that fixes the problem. The reason I am saying this is that same Compaq that I removed the driver from is still running fine (only drive it on Sunday) and I have never updated the driver five years later. :rofl:

Understand that these are suggestions, I am far from knowledgeable in that area. It is hard from me to believe you have that many bad drivers. How old is this computer. If it a Dell, ask Tech Support for advice, they may be able to help.

I hope this helps...Phil
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#19 junedee

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Posted 04 December 2005 - 10:31 PM

Hello, My husband is out of town right and has the computer we have been working on with him but when he gats back on Monday I will check his computer again on the drivers. He says it is running faster now that I took out a few of the items on the start up. He had 12 running and they said not to have more than 10 running. We both have Dell and his is only a year old.

#20 pskelley

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Posted 05 December 2005 - 07:41 AM

Thanks for that information. I own two Dell's myself. I don't believe I can be of anymore help to you with the driver issues. I would like to close this topic. If that's ok with you, please post and let me know. Thanks...pskelley
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#21 junedee

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Posted 06 December 2005 - 01:51 AM

Closing the thread is fine with me. I will get ahold od Dell on the drivers. Thanks so much for your help. diann

#22 pskelley

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Posted 08 December 2005 - 05:19 AM

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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