47 replies to this topic

[dianelt]

Nearly a month has gone by and I've heard nothing Thought I'd just add this to push it back to the top and try and catch your notice. Pc getting slower daily. Thanks Di

[daparker]

dianelt, I apologize for the long delay in responding to you. Do you still need assistance?

[dianelt]

YES PLEASE!!! I've still got this thing in German or whatever that I can't get rid of, and the pc seems to have a will of it's own - going slow, stopping a while, not closing down, whenever the fancy takes it.

[LDTate]

Hello dianelt, daparker has been called away for work so I'll see if i can help. Can you post a new HijackThis log and tell me what problems you're having?

[dianelt]

Thanks LD for offering to help

My problem is still this error message when trying to remove a virus. The following comes up:

Xuron55 [Datei C:\WIN98\win-ini kann nicht geoffnet werden The process is being used by other process]

The pc goes slow and at times freezes completely, then suddenly control returns.

I've just done a Hijack this log with the following results:

Logfile of HijackThis v1.99.1
Scan saved at 13:58:42, on 09/02/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WIN98\SYSTEM\KERNEL32.DLL
C:\WIN98\SYSTEM\MSGSRV32.EXE
C:\WIN98\SYSTEM\MPREXE.EXE
C:\WIN98\SYSTEM\mmtask.tsk
C:\WIN98\EXPLORER.EXE
C:\ARCHIVOS DE PROGRAMA\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
C:\WIN98\SYSTEM\SPOOL32.EXE
C:\WIN98\SYSTEM\HPZIPM12.EXE
C:\WIN98\SYSTEM\PSTORES.EXE
C:\WIN98\ESCRITORIO\WINZIP\WINZIP32.EXE
C:\WIN98\TEMP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.262.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://es.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMPANION\INSTALLS\CPN0\YCOMP5_6_2_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\ARCHIVOS DE PROGRAMA\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WIN98\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMPANION\INSTALLS\CPN0\YCOMP5_6_2_0.DLL
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Archivos de programa\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMMON\YHEXBMESES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMMON\YHEXBMESES.DLL
O12 - Plugin for .mp3: C:\ARCHIV~1\INTERN~1\PLUGINS\npqtplugin4.dll
O12 - Plugin for .mpe: C:\ARCHIV~1\INTERN~1\PLUGINS\npqtplugin4.dll
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildt...ter/install.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab27571.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst_current.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://213.96.242.94...sCamControl.ocx
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: JT's Blocks - http://download.game...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.game...ts/y/pyt1_x.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.co...ad/MsnPUpld.cab
O16 - DPF: Yahoo! Dominoes - http://download.game...ts/y/dot8_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt4_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.game...ts/y/mjst4_x.ca



Maybe there are other things wrong that you can see from the log. I'm computer-illiterate so I would appreciate all your help.

Thanks

Diane

[LDTate]

My problem is still this error message when trying to remove a virus. The following comes up:
Xuron55 [Datei C:\WIN98\win-ini kann nicht geoffnet werden The process is being used by other process]

I don't see a Anti-Virus program on your PC. Are you getting this error from SpyBot?

Get this free Anti-Virus program

Click the link and Save, Install, Update and run a full scan.
http://free.grisoft....ree_375a691.exe

Let me know if the scan finds anything.

Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment

Edited by LDTate, 09 February 2006 - 04:26 PM.

[dianelt]

Thanks for replying so quickly - it's appreciated.

I've done all you said: I downloaded the Antivirus prgramme and did a scan - this came up with nothing - everything ok.

I tried to empty the recycle bin, which was already empty

Then I did another Hijack this log with the following results:

Logfile of HijackThis v1.99.1
Scan saved at 15:47:38, on 10/02/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WIN98\SYSTEM\KERNEL32.DLL
C:\WIN98\SYSTEM\MSGSRV32.EXE
C:\WIN98\SYSTEM\MPREXE.EXE
C:\WIN98\SYSTEM\mmtask.tsk
C:\WIN98\EXPLORER.EXE
C:\ARCHIVOS DE PROGRAMA\GRISOFT\AVG FREE\AVGCC.EXE
C:\ARCHIVOS DE PROGRAMA\GRISOFT\AVG FREE\AVGEMC.EXE
C:\ARCHIVOS DE PROGRAMA\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\ARCHIVOS DE PROGRAMA\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
C:\WIN98\SYSTEM\SPOOL32.EXE
C:\WIN98\ESCRITORIO\WINZIP\WINZIP32.EXE
C:\WIN98\TEMP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.262.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://es.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMPANION\INSTALLS\CPN0\YCOMP5_6_2_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\ARCHIVOS DE PROGRAMA\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\ARCHIV~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WIN98\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMPANION\INSTALLS\CPN0\YCOMP5_6_2_0.DLL
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [AVG7_CC] C:\ARCHIV~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\ARCHIV~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\ARCHIV~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Archivos de programa\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMMON\YHEXBMESES.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIVOS DE PROGRAMA\YAHOO!\COMMON\YHEXBMESES.DLL
O12 - Plugin for .mp3: C:\ARCHIV~1\INTERN~1\PLUGINS\npqtplugin4.dll
O12 - Plugin for .mpe: C:\ARCHIV~1\INTERN~1\PLUGINS\npqtplugin4.dll
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildt...ter/install.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab27571.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst_current.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://213.96.242.94...sCamControl.ocx
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: JT's Blocks - http://download.game...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.game...ts/y/pyt1_x.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.co...ad/MsnPUpld.cab
O16 - DPF: Yahoo! Dominoes - http://download.game...ts/y/dot8_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt4_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.game...s/y/mjst4_x.cab

You ask exactly what my computer does. It suddenly stops responding and makes clicking noises inside as though it's running a program. I have no control, no arrow, no mouse. All I can do is wait for it to stop. Then just as suddenly as I lose control, I get it back again.

Yes this ERROR warning in German (?) came up after I used the spy bot program, along with others which were removed.

Thanks for your time and your help

Diane

[LDTate]

I think that's a bug in SpyBot.
I would use Add/Remove Programs and remove the SpyBot program you have now.
Then , Go here and get the newest version: SpyBot

The clicking you're hearing I think might be a hard drive problem. Have you tried Scan Disk and Defrag?

[dianelt]

Hi LD Thanks for your advice. I've deinstalled and reinstalled spybot and run it and it's found NOTHING!!! Weeeeeeeee! As for the hard drive problem - yes it's probably some incompatibility because this machine is soooooo old and I've added bits and pieces along the way so maybe it's just not happy. I have run a defrag program (Disklite) which helps but.... Maybe it's just something I have to live with. I think now you have solved the basic problem and I thank you very much My next question is how to clean up my laptop, which seems to be getting slower, but maybe I should post elsewhere about that? THANK YOU sincerely for all your help, time and patience. Diane

[LDTate]

My next question is how to clean up my laptop, which seems to be getting slower, but maybe I should post elsewhere about that?

You can post a HJT log from it here and I'll take a look.

[dianelt]

Hi Ldt, and thanks for all your help.

I've just done a Hijack this log for my laptop and this is what it brought:

Logfile of HijackThis v1.99.1
Scan saved at 15:45:28, on 14/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
C:\ARCHIV~1\Launch Manager\LaunchAp.exe
C:\ARCHIV~1\Launch Manager\PowerKey.exe
C:\ARCHIV~1\Launch Manager\HotkeyApp.exe
C:\ARCHIV~1\Launch Manager\CtrlVol.exe
C:\ARCHIV~1\Launch Manager\Wbutton.exe
C:\Archivos de programa\Acer\Notebook Manager\almxptray.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Archivos de programa\ltmoh\Ltmoh.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\Archivos de programa\Java\j2re1.4.2_05\bin\jusched.exe
C:\Archivos de programa\QuickTime\qttask.exe
C:\ARCHIV~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\WinZip\WZQKPICK.EXE
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\ARCHIV~1\WINZIP\winzip32.exe
C:\Archivos de programa\Messenger\msmsgs.exe
C:\Documents and Settings\DianeTurner\Configuración local\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.rd.yahoo.c...earch.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.c...earch.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\archivos de programa\google\googletoolbar2.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Archivos de programa\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\archivos de programa\google\googletoolbar2.dll
O4 - HKLM\..\Run: [LaunchApp] LaunApp
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Archivos de programa\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Archivos de programa\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LaunchAp] C:\ARCHIV~1\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [PowerKey] "C:\ARCHIV~1\Launch Manager\PowerKey.exe"
O4 - HKLM\..\Run: [LManager] C:\ARCHIV~1\Launch Manager\HotkeyApp.exe
O4 - HKLM\..\Run: [CtrlVol] C:\ARCHIV~1\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [Wbutton] "C:\ARCHIV~1\Launch Manager\Wbutton.exe"
O4 - HKLM\..\Run: [AcerNotebookManager] C:\Archivos de programa\Acer\Notebook Manager\almxptray.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\Archivos de programa\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Quicktime Mediaplayr] wnmplyr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Archivos de programa\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [windowsupdate2] rvebgoqul.exe
O4 - HKLM\..\Run: [System Services] connection.exe
O4 - HKLM\..\Run: [msjava service] xpcd.exe
O4 - HKLM\..\Run: [Microsoft Update] vpc32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Archivos de programa\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Camera Detector] C:\ARCHIV~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARCHIV~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [TkBellExe] "C:\Archivos de programa\Archivos comunes\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [Quicktime Mediaplayr] wnmplyr.exe
O4 - HKLM\..\RunServices: [windowsupdate2] rvebgoqul.exe
O4 - HKLM\..\RunServices: [System Services] connection.exe
O4 - HKLM\..\RunServices: [msjava service] xpcd.exe
O4 - HKLM\..\RunServices: [Microsoft Update] vpc32.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Archivos de programa\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [System Services] connection.exe
O4 - HKCU\..\Run: [Microsoft Update] vpc32.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Archivos de programa\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\archivos de programa\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Crear un favorito móvil - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Crear un favorito móvil... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Archivos de programa\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIV~1\YAHOO!\COMMON\yhexbmesuk.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\ARCHIV~1\YAHOO!\COMMON\yhexbmesuk.dll
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.g...zylomloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARCHIV~1\ARCHIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe

I've no idea what state it's in, or what anitvirus is working, but I think it's about time it was cleaned up by an expert.

Thanks again,

Diane

[LDTate]

Important: Do this before any fix.

Please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT).
You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT.

Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste.

The reason we do this is Hijackthis creates backup files just in case you'd need to restore one and we'll be cleaning out the temp files.



After the above:

This is what I suggest you do.


Please do not delete anything unless instructed to.


Even if you've already run these, make SURE they're up-to-date and run per instructions.

Make sure you have the up-to-date versions of Spybot V 1.4 and Ad-aware SE Build 1.06 . All are free and available below.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:

Install the program and launch it.

Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:

Install the program and launch it.

1. Launch Ad-Aware SE and run the WebUpdate feature. (Click on the Globe icon > Click connect > Click OK > Click Finish.)
2. Set up the Configurations as follows:
-- Click the Gear wheel at the top of the Ad-Aware window
-- Click General > Safety & Settings: Check (Green) all three.
-- Click Tweak > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
3. Click "Proceed"
4. Click "Scan Now"
5. Deselect "Search for negligible risk entries" as negligible risk entries (MRU's) are not considered to be a threat.
6. Select "Search for low-risk threats"
7. Run the scanner using the Full Scan (Perform full system scan) mode.
8. When the scan has completed, select Next.
9. In the Scanning Results window, select the "Scan Summary" tab.
10. Check the box next to each "target family" you wish to remove.
11. Click next > Click OK.

Next:

Please download the trial version of ewido anti-malware 3.5 here:
http://www.ewido.net/en/download/
Install it, and update the definitions to the newest files. Do NOT run a scan yet.


Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Then please run Ewido, click on the Scanner run a full scan and let it clean everything it finds. Save the logfile from the scan.


Restart your computer in normal mode and please post a new HijackThis log, as well as the log from the Ewido scan.

[LDTate]

How are you doing with the fix?

[dianelt]

Hi Ldt Sorry I haven't been back to you, but wanted to fix everything first, and not annoy you by telling you how slow I am! The trouble is it's taking me longer than I expected to download all this and I haven't had much time over the weekend. Anyway, I'm hoping to get it sorted between now and tomorrow and I'll post the log. Thanks for looking after me Diane

[LDTate]

OK