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Spyware / Malware / Virus Removal

Need help again guys

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Post #18
OK. Norton Antivirus and McAffe Firewall uninstalled and Panda installed. Ran a scan with Panda and it found 43 Spyware programs which have been fixed. Now can we try and solve my original problem? Also, which PC security package do you swear by? I have Norton 2005 on my laptop and I don't have any problems. What do you recommend? Panda expires in 30 days.
Post #21
shlddrv.vxd Backup your Registry… - Press "CTRL - ALT - DEL" keys all at the same time to start "Task Manager" - In the Task Manager window click on "File", then from the drop-down menu select "New Task (Run…)" - In the "Create New Task" window enter\type "regedit" (without quotes) - Once Regedit opens click on the FILE menu and select Export - Save the file as backup. Save the file somewhere you will remember and not delete. IMPORTANT: make sure to set the export range to ALL Click "Start" >> "Run" >> Type in "regedit" - Click "Edit" >> "Find" >> Type in "SHLDDRV.VXD" - Right-click it, and select "Delete" - If you press F3, you can find all other occurrences of this file – If it cannot find the file go to "hkey_local_machine" >> "system" >> "current control set" >> "services" >> "vxd" – Right-click and delete the line if it contains "Shlddrv.vxd"
Post #27
You need to update your version of HijackThis. Open HJT> Open Misc Tools> Pull the side bar down> Check for update online. If that doesn't work, download it from my signature and remove the hijackThis.exe you have now. Also please put your HijackThis in it's own folder, (I create a new folder in C:\ named HJT). You can do a Right Click on any open area on the desktop, New> Folder, then rename the folder HJT. Go to where your HijackThis is and Right Click on HijackThis.exe, select Cut, then open the new folder you just created (HJT) Right Click in the folder and select paste. Lets see if it shows anything new.
Post #28
It's already in C:\HJT

Here is the log

Logfile of HijackThis v1.99.1
Scan saved at 8:38:28 PM, on 11/5/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\PAVFNSVR.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\PSIMSVC.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\FIREWALL\PNMSRV.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\TPSRV9X.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\APVXDWIN.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1110100502\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1110100502\EE\AOLSERVICEHOST.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\WEBPROXY.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\PKWARE\PKZIPW4\PKZIPW.EXE
C:\HJT\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1110100502\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE" /s
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [PavProc] "C:\Program Files\Common Files\Panda Software\PavShld\PavPrS9x.exe"
O4 - HKLM\..\RunServices: [PAVFNSVR] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe"
O4 - HKLM\..\RunServices: [PSIMSVC] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PSIMSVC.exe"
O4 - HKLM\..\RunServices: [PNMSRV] "c:\program files\panda software\panda titanium 2006 antivirus + antispyware\firewall\PNMSRV.EXE"
O4 - HKLM\..\RunServices: [TPSrv9x] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv9x.exe"
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML
O8 - Extra context menu item: &eBay Search - res://C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\eBayTb.dll/RCSearch.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {76D90D08-EAB7-46D8-BF99-87445BF59E72} (SystemInfo Class) - http://www.directv.direcway.com/main/dpcsysinfo.cab
O16 - DPF: {D8575CE3-3432-4540-88A9-85A1325D3375} (e-Safekey) - https://netbank.danskebank.dk/html/activex/…B/e-Safekey.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005102…all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/m…83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m…,20/mcgdmgr.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup…er/imloader.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
Post #29
I suggest you do this:

Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:

These aren't bad, but are resource hogs and not needed at startup.
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
016's ALL. They'll come back if needed next time you visit that site

Close ALL windows and browsers except HijackThis and click "Fix checked"


Empty Recycle Bin

Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.
Post #30
Done

Still does the same in outlook exprees. When I press Send/receive it show that there is new mail but in the inbox there is no new mail.

Logfile of HijackThis v1.99.1
Scan saved at 9:53:18 PM, on 11/5/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\PAVFNSVR.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\PSIMSVC.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\FIREWALL\PNMSRV.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\TPSRV9X.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOL SPYWARE PROTECTION\AOLSP SCHEDULER.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\APVXDWIN.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1110100502\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1110100502\EE\AOLSERVICEHOST.EXE
C:\PROGRAM FILES\PANDA SOFTWARE\PANDA TITANIUM 2006 ANTIVIRUS + ANTISPYWARE\WEBPROXY.EXE
C:\HJT\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1110100502\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE" /s
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [PavProc] "C:\Program Files\Common Files\Panda Software\PavShld\PavPrS9x.exe"
O4 - HKLM\..\RunServices: [PAVFNSVR] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe"
O4 - HKLM\..\RunServices: [PSIMSVC] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PSIMSVC.exe"
O4 - HKLM\..\RunServices: [PNMSRV] "c:\program files\panda software\panda titanium 2006 antivirus + antispyware\firewall\PNMSRV.EXE"
O4 - HKLM\..\RunServices: [TPSrv9x] "C:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv9x.exe"
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML
O8 - Extra context menu item: &eBay Search - res://C:\PROGRAM FILES\EBAY\EBAY TOOLBAR2\eBayTb.dll/RCSearch.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll (file missing)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

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