17 replies to this topic

[naffiliate]

I messed with some services, and now don't have a tool bar, can't open hardly anything, can't connect to the web, can't view/install Symantic at all.. been messing with things for 2 1/2 days now.. EXTREMELY frustrated... got the black screen to go away (with another forum directions) but can't do much else... (I have to hit control/alt/delete just to restart ....)

[naffiliate]

here is my log Logfile of HijackThis v1.99.1 Scan saved at 5:51:05 PM, on 10/23/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\SCardSvr.exe C:\WINDOWS\Explorer.EXE C:\Program Files\QuickTime\qttask.exe C:\WINDOWS\System32\snmp.exe C:\hi\HijackThis.exe C:\Program Files\Internet Explorer\iexplore.exe O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Compaq Advisor (Compaq_RBA) - Unknown owner - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe (file missing) O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exe (file missing) O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

[naffiliate]

also, after reading, totally afraid to keep connection for more than a few minutes.. will disconnect and wait for reply.. thanks for any help.

[LDTate]

http://www.microsoft...ew_03may19.mspx

Use System Restore
After you've decided to use System Restore to revert your system to a previous state, start the System Restore Wizard and follow the prompts. To use the System Restore Wizard, make sure you're logged on as an administrator, and then follow these steps:

1.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.

2.
On the Welcome screen, click Restore my computer to an earlier time, and then click Next.

3.
On the Select a Restore Point page, select the date from the calendar that shows the point you'd like to restore to, as shown in Figure 2, and then click Next.


4.
On the Confirm Restore Point Selection page, verify that the correct restore point is chosen, and then close any open programs.

5.
Click Next if you are ready to proceed or click Back to change the restore point.

6.
The computer will shut down automatically and reboot. On reboot, you'll see the Restoration Complete page, and then click OK.


After reviewing the stability of your system, you can choose another restore point or undo this restoration. Just open System Restore and make the appropriate choice. After you use System Restore, you'll have an additional task, Undo my last restoration, on the System Restore Welcome page. Remember that you'll have to reinstall any programs that were installed after the restore point.

If System Restore doesn't work in Normal Mode, it might work in Safe Mode. To use System Restore in Safe Mode, press the F8 key during reboot and choose Safe Mode. When your computer starts in either Safe Mode or Normal Mode, System Restore can be used to capture a working previous state. System Restore can't be opened unless the system is bootable into one of these modes.

[naffiliate]

No luck. got an error meessage in both normal boot and safe mode. System Restore unavailable, reboot machine (not exact wording, not at machine) also same with Norton attempt to load... error (send error to Microsoft page...) any ideas how to get the system back? (tried recovery disc, said not enough room to back up) message..

[naffiliate]

also can't run any norton remote scan, because pop up (new browser window) won't run.. can't do much...

[LDTate]

Try this:

You can use windows sfc (system file checker) You'd need your XP CD to make this work.
Click Start> Run> type sfc /scannow Note the space.
(Note that there is a space between sfc and /scannow)

[naffiliate]

don't know that I got an xp cd with it? (installed when I got it?)

[naffiliate]

anything else I can do? I don't have XP disks?

[LDTate]

What brand of PC is it? Where did you buy it? Have you contacted them as to where the restore files are?

[naffiliate]

it's a copmac got it at best buy no- haven't contacted them (Hate dealing with them.... )

[LDTate]

Do you mean Compaq?

[naffiliate]

OOPS!!! yea.. (can't tell I'm getting a bit lathered about this...)

[LDTate]

http://instantsuppor...tantsupport.jsp

Launch an active chat session

HPand Compaq.

[Jacee]

Has this issue been resolved?