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My log here - Can't go to hotmail.com

11 min read

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again that log does not show anything.

lets try

Please download Rootkit Revealer (link is at the very bottom of the page)
  • Unzip it to your desktop.
  • Open the rootkitrevealer folder and double-click rootkitrevealer.exe
  • Click the Scan button (bottom right)
  • It may take a while to scan (don't do anything while it's running)
  • When it's done, go up to File > Save. Choose to save it to your desktop.
  • Open rootkitrevealer.txt on your desktop and copy the entire contents and paste them here
i'll ask some other to take a look at this too
lets try it like this:
please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
  • Open the rootkitrevealer folder and double-click rootkitrevealer.exe
  • Click the Scan button (bottom right)
  • It may take a while to scan (don't do anything while it's running)
  • When it's done, go up to File > Save. Choose to save it to your desktop.
  • Reboot back to normal mode
  • Open rootkitrevealer.txt on your desktop and copy the entire contents and paste them here
and while we're at it: can you log on to your hotmail account using another computer ?


edit: fixed bbcode tags
another thing, do you use internet explorer to go there or do you have any alternate browsers installed?
if you use IE, try installing an alternative browser, then try with it.
this will tell us if its IE related

also
Download and Save Blacklight to your desktop:

Double-click blbeta.exe then accept the agreement, leave [X]scan through Windows Explorer checked, click > scan then > next

You'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).

Copy and paste this log in your next reply. Don't choose the rename option yet! I want to see the log first, because legitimate items can also be present there, such as "wbemtest.exe"
I downloaded Firefox and I was able to go to hotmail.com through it I did not see the xscan through windows etc. option so I went and did the scan, and exited without "cleaning". Here's the log 10/26/05 14:39:54 [Info]: BlackLight Engine 1.0.24 initialized 10/26/05 14:39:54 [Info]: OS: 5.1 build 2600 (Service Pack 2) 10/26/05 14:39:54 [Note]: 4019 4 10/26/05 14:39:54 [Note]: 4005 0 10/26/05 14:39:57 [Note]: 4006 0 10/26/05 14:39:57 [Note]: 4011 1584 10/26/05 14:39:57 [Note]: 4018 212 10/26/05 14:39:57 [Info]: Hidden process: C:\WINDOWS\system32\$sys$filesystem\$sys$DRMServer.exe 10/26/05 14:39:57 [Note]: FSRAW library version 1.7.1013 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\$sys$DRMServer.exe 10/26/05 14:40:00 [Note]: 4002 0 10/26/05 14:40:00 [Note]: 4003 1 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\$sys$parking 10/26/05 14:40:00 [Note]: 4002 0 10/26/05 14:40:00 [Note]: 4003 1 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\aries.sys 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\crater.sys 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\DbgHelp.dll 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\lim.sys 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\oct.sys 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:40:00 [Info]: Hidden file: C:\WINDOWS\system32\$sys$filesystem\Unicows.dll 10/26/05 14:40:00 [Note]: 10002 3 10/26/05 14:41:03 [Info]: Hidden file: C:\WINDOWS\system32\$sys$caj.dll 10/26/05 14:41:03 [Note]: 4002 0 10/26/05 14:41:03 [Note]: 4003 1 10/26/05 14:41:03 [Note]: 10002 1 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Note]: 10002 3 10/26/05 14:41:03 [Info]: Hidden file: C:\WINDOWS\system32\$sys$upgtool.exe 10/26/05 14:41:03 [Note]: 4002 0 10/26/05 14:41:03 [Note]: 4003 1 10/26/05 14:41:03 [Note]: 10002 1 10/26/05 14:41:16 [Info]: Hidden file: C:\WINDOWS\system32\drivers\$sys$cor.sys 10/26/05 14:41:16 [Note]: 4002 0 10/26/05 14:41:16 [Note]: 4003 1 10/26/05 14:41:16 [Note]: 10002 1 10/26/05 14:42:45 [Note]: 4007 0
these items blacklight found appear to be copy protection/DRM files, looks like macrovision's stuff likely not blocking hotmail as you got there using firefox it is definitely an IE issue i'll consult some others on this matter
hi

so far no one has a working solution

we could try this:
sometimes nasties pu legitimate site to your hosts file, thus preventing acces to them

Download the Hoster Here
Please do not use program yet

Unzip Hoster to your desktop

Open up the Hoster program(by toadbee ).
  • Make sure that the "make hosts writable?" button in the upper right corner is enabled.
  • Click back up Host files
  • then click Restore orginal host files
  • close program
then
RIGHT-CLICK HERE and Save As (in IE it's "Save Target As") in order to download DelDomains.inf to your desktop.
To use: RIGHT-CLICK DelDomains.inf and select: Install (no need to restart)
Note: This will remove all entries in the "Trusted Zone" and "Ranges" also.

try if this helps
I unzipped to desktop and there's only 1 exe file…..when I open it, it says "HOSTS file does not exist, press OK to create HOST file, Cancel to Quit" I do not see "make hosts writable?" Do I need to click on OK first?
hi

Jacee, one of our classroom teachers, suggested this possible fix

click Start > Run

Then paste this into the command line:

RegSvr32 Softpub.dll

Click OK

Reboot

try if this helps

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