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Spyware / Malware / Virus Removal

MS aplications have slowed to 0

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Can you please tak a look at my HJ log. I have run adware and antivirus scans and have come up clean but system response has slowed to a crawl. I open MS Word and have to wait 1 - 2 minutes before I can use the program. Help please.

Here is the HJ log file:

Logfile of HijackThis v1.99.1
Scan saved at 10:31:27 PM, on 10/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Lexmark X125\LEX125SU.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\Program Files\Audible\Bin\Manager.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Jim.D5S0KH31\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
F0 - system.ini: Shell=Explorer.exe C:\windows\system32\msiexec16.exe
F1 - win.ini: run=C:\windows\system32\msiexec16.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Encarta Web Companion Helper Object - {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: RealSecure Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs7b.instantservice.com/jars/customerxsigned40.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://beta.entimg.msn.com/client/msnmusax2318.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
You have this infection:

Backdoor.OptixPro.14

It must be removed properly, or your system will crash.

The first step is this:

Run Hijack This!.

Click on Open Misc Tools section

To the right of Generate Startuplist log, there are two boxes.

Check them both, then click Generate Startuplist log.

"Copy/paste" the startuplist log into this thread.

Please download/unzip this:

Registry Search by Bobbi Flekman

on regsearch.exe, and search for this:

msiexec16.exe

It may take a while to run, so be patient. When finished, the search results will appear in your text editor,

Paste the contents of the results into your next post.

:)
here is the startup list text file. Thanks,

StartupList report, 10/2/2005, 10:47:24 AM
StartupList version: 1.52.2
Started from : C:\Documents and Settings\Jim.D5S0KH31\My Documents\hijackthis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
* Including empty and uninteresting sections
* Showing rarely important sections
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Lexmark X125\LEX125SU.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCSVR.EXE
C:\Documents and Settings\Jim.D5S0KH31\My Documents\hijackthis\HijackThis.exe

————————————————–

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Jim.D5S0KH31\Start Menu\Programs\Startup]
*No files*

Shell folders AltStartup:
*Folder not found*

User shell folders Startup:
*Folder not found*

User shell folders AltStartup:
*Folder not found*

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Digital Line Detect.lnk = ?
Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
RealSecure Desktop Protector.lnk = ?

Shell folders Common AltStartup:
*Folder not found*

User shell folders Common Startup:
*Folder not found*

User shell folders Alternate Common Startup:
*Folder not found*

————————————————–

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

[HKLM\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

[HKCU\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
*Registry value not found*

[HKCU\Software\Microsoft\Windows\CurrentVersion\Winlogon]
*Registry key not found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ATIModeChange = Ati2mdxx.exe
ATIPTA = C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
DVDSentry = C:\WINDOWS\System32\DSentry.exe

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*No values found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
DellSupport = "C:\Program Files\Dell Support\DSAgnt.exe" /startup

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run

*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
*No values found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*No subkeys found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
*No subkeys found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

————————————————–

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

————————————————–

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

————————————————–

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

————————————————–

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

————————————————–

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

————————————————–

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

————————————————–

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\WINDOWS\System32\mshta.exe "%1" %*

————————————————–

File association entry for .TXT:
HKEY_CLASSES_ROOT\txtfile\shell\open\command

(Default) = %SystemRoot%\system32\NOTEPAD.EXE %1

————————————————–

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

[>{26923b43-4d38-484f-9b9e-de460746276c}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigIE

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}MICROS] *
StubPath = RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP

[>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}] *
StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigOE

[{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

[{44BBA842-CC51-11CF-AAFA-00AA00B6015B}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT

[{4b218e3e-bc98-4770-93d3-2731b9329278}] *
StubPath = %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection MarketplaceLinkInstall 896 %systemroot%\inf\ie.inf

[{5945c046-1e7d-11d1-bc44-00c04fd912be}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msmsgs.inf,BLC.QuietInstall.PerUser

[{6BF52A52-394A-11d3-B153-00C04F79FAA6}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp10.inf,PerUserStub

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

[{89820200-ECBD-11cf-8B85-00AA005B4340}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = %SystemRoot%\system32\ie4uinit.exe

[{89B4C1CD-B018-4511-B0A1-5476DBF70820}] *
StubPath = C:\WINDOWS\System32\Rundll32.exe C:\WINDOWS\System32\mscories.dll,Install

[{8b15971b-5355-4c82-8c07-7e181ea07608}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\fxsocm.inf,Fax.Install.PerUser

————————————————–

Enumerating ICQ Agent Autostart apps:
HKCU\Software\Mirabilis\ICQ\Agent\Apps

*Registry key not found*

————————————————–

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=C:\windows\system32\msiexec16.exe

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=

————————————————–

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe C:\windows\system32\msiexec16.exe
SCRNSAVE.EXE=
drivers=

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\sspipes.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

————————————————–

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present
C:\WINDOWS\Fonts\Explorer.exe: not present

————————————————–

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

————————————————–

Verifying REGEDIT.EXE integrity:

- Regedit.exe found in C:\WINDOWS
- .reg open command is normal (regedit.exe %1)
- Company name OK: 'Microsoft Corporation'
- Original filename OK: 'REGEDIT.EXE'
- File description: 'Registry Editor'

Registry check passed

————————————————–

Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\Microsoft Money\System\mnyside.dll - {243B17DE-77C7-46BF-B94B-0B5F309A0E64}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
Encarta Web Companion Helper Object - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL - {955BE0B8-BC85-4CAF-856E-8E0D8B610560}
(no name) - (no file) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC}

————————————————–

Enumerating Task Scheduler jobs:

*No jobs found*

————————————————–

Enumerating Download Program Files:

[DirectAnimation Java Classes]
CODEBASE = file://C:\WINDOWS\Java\classes\dajava.cab
OSD = C:\WINDOWS\Downloaded Program Files\DirectAnimation Java Classes.osd

[Microsoft XML Parser for Java]
CODEBASE = file://C:\WINDOWS\Java\classes\xmldso.cab
OSD = C:\WINDOWS\Downloaded Program Files\Microsoft XML Parser for Java.osd

[{00000075-9980-0010-8000-00AA00389B71}]
CODEBASE = http://codecs.microsoft.com/codecs/i386/voxacm.CAB

[MSSecurityAdvisor Class]
InProcServer32 = C:\WINDOWS\System32\mssecadv.dll
CODEBASE = http://download.microsoft.com/download/0/5…b?1092188020203

[{33363249-0000-0010-8000-00AA00389B71}]
CODEBASE = http://codecs.microsoft.com/codecs/i386/i263_32.cab

[{33564D57-9980-0010-8000-00AA00389B71}]
CODEBASE = http://codecs.microsoft.com/codecs/i386/wmv9dmo.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\xscan53.ocx
CODEBASE = http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab

[CustomerCtrl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\customerclient.dll
CODEBASE = http://cs7b.instantservice.com/jars/customerxsigned40.cab

[ActiveScan Installer Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\asinst.dll
CODEBASE = http://www.pandasoftware.com/activescan/as5/asinst.cab

[ActiveDataInfo Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\SymAData.dll
CODEBASE = https://www-secure.symantec.com/techsupp/ac…ta/SymAData.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\macromed\flash\Flash.ocx
CODEBASE = http://fpdownload.macromedia.com/pub/shock…ash/swflash.cab

[ActiveDataObj Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ActiveData.dll
CODEBASE = https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab

[MsnMusicAx Class]
InProcServer32 = C:\Progra~1\MsnMusic\4022011\msnmusax.ocx
CODEBASE = http://beta.entimg.msn.com/client/msnmusax2318.cab

————————————————–

Enumerating Winsock LSP files:

NameSpace #1: C:\WINDOWS\System32\mswsock.dll
NameSpace #2: C:\WINDOWS\System32\winrnr.dll
NameSpace #3: C:\WINDOWS\System32\mswsock.dll
Protocol #1: C:\WINDOWS\system32\mswsock.dll
Protocol #2: C:\WINDOWS\system32\mswsock.dll
Protocol #3: C:\WINDOWS\system32\mswsock.dll
Protocol #4: C:\WINDOWS\system32\rsvpsp.dll
Protocol #5: C:\WINDOWS\system32\rsvpsp.dll
Protocol #6: C:\WINDOWS\system32\mswsock.dll
Protocol #7: C:\WINDOWS\system32\mswsock.dll
Protocol #8: C:\WINDOWS\system32\mswsock.dll
Protocol #9: C:\WINDOWS\system32\mswsock.dll
Protocol #10: C:\WINDOWS\system32\mswsock.dll
Protocol #11: C:\WINDOWS\system32\mswsock.dll
Protocol #12: C:\WINDOWS\system32\mswsock.dll
Protocol #13: C:\WINDOWS\system32\mswsock.dll
Protocol #14: C:\WINDOWS\system32\mswsock.dll
Protocol #15: C:\WINDOWS\system32\mswsock.dll

————————————————–

Enumerating Windows NT/2000/XP services

abp480n5: \SystemRoot\System32\DRIVERS\ABP480N5.SYS (disabled)
Microsoft ACPI Driver: System32\DRIVERS\ACPI.sys (system)
adpu160m: \SystemRoot\System32\DRIVERS\adpu160m.sys (disabled)
aeaudio: system32\drivers\aeaudio.sys (manual start)
Microsoft Kernel Acoustic Echo Canceller: system32\drivers\aec.sys (manual start)
AFD Networking Support Environment: \SystemRoot\System32\drivers\afd.sys (system)
Intel AGP Bus Filter: \SystemRoot\System32\DRIVERS\agp440.sys (system)
Compaq AGP Bus Filter: \SystemRoot\System32\DRIVERS\agpCPQ.sys (disabled)
Aha154x: \SystemRoot\System32\DRIVERS\aha154x.sys (disabled)
aic78u2: \SystemRoot\System32\DRIVERS\aic78u2.sys (disabled)
aic78xx: \SystemRoot\System32\DRIVERS\aic78xx.sys (disabled)
Alerter: %SystemRoot%\System32\svchost.exe -k LocalService (disabled)
Application Layer Gateway Service: %SystemRoot%\System32\alg.exe (manual start)
AliIde: \SystemRoot\System32\DRIVERS\aliide.sys (disabled)
ALI AGP Bus Filter: \SystemRoot\System32\DRIVERS\alim1541.sys (disabled)
AMD AGP Bus Filter Driver: \SystemRoot\System32\DRIVERS\amdagp.sys (disabled)
amsint: \SystemRoot\System32\DRIVERS\amsint.sys (disabled)
Application Management: %SystemRoot%\system32\svchost.exe -k netsvcs (disabled)
1394 ARP Client Protocol: System32\DRIVERS\arp1394.sys (manual start)
asc: \SystemRoot\System32\DRIVERS\asc.sys (disabled)
asc3350p: \SystemRoot\System32\DRIVERS\asc3350p.sys (disabled)
asc3550: \SystemRoot\System32\DRIVERS\asc3550.sys (disabled)
ASP.NET State Service: %SystemRoot%\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe (manual start)
RAS Asynchronous Media Driver: System32\DRIVERS\asyncmac.sys (manual start)
Standard IDE/ESDI Hard Disk Controller: System32\DRIVERS\atapi.sys (system)
Ati HotKey Poller: %SystemRoot%\System32\Ati2evxx.exe (autostart)
ati2mtag: System32\DRIVERS\ati2mtag.sys (manual start)
Dell Movie Studio Audio Device: system32\drivers\AtlsAud.sys (manual start)
ATM ARP Client Protocol: System32\DRIVERS\atmarpc.sys (manual start)
Windows Audio: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Audio Stub Driver: System32\DRIVERS\audstub.sys (manual start)
Background Intelligent Transfer Service: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
BlackICE: "C:\Program Files\Network ICE\BlackICE\blackd.exe" (autostart)
Computer Browser: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
cbidf: \SystemRoot\System32\DRIVERS\cbidf2k.sys (disabled)
Closed Caption Decoder: System32\DRIVERS\CCDECODE.sys (manual start)
cd20xrnt: \SystemRoot\System32\DRIVERS\cd20xrnt.sys (disabled)
CD-ROM Driver: System32\DRIVERS\cdrom.sys (system)
Indexing Service: %SystemRoot%\system32\cisvc.exe (autostart)
ClipBook: %SystemRoot%\system32\clipsrv.exe (disabled)
CmdIde: \SystemRoot\System32\DRIVERS\cmdide.sys (disabled)
COM+ System Application: C:\WINDOWS\System32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235} (manual start)
Cpqarray: \SystemRoot\System32\DRIVERS\cpqarray.sys (disabled)
Cryptographic Services: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
dac2w2k: \SystemRoot\System32\DRIVERS\dac2w2k.sys (disabled)
dac960nt: \SystemRoot\System32\DRIVERS\dac960nt.sys (disabled)
DCOM Server Process Launcher: %SystemRoot%\system32\svchost -k DcomLaunch (autostart)
DefWatch: C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe (autostart)
DgiVecp: \??\C:\WINDOWS\System32\Drivers\DgiVecp.sys (autostart)
DHCP Client: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Disk Driver: System32\DRIVERS\disk.sys (system)
Logical Disk Manager Administrative Service: %SystemRoot%\System32\dmadmin.exe /com (manual start)
dmboot: System32\drivers\dmboot.sys (disabled)
dmio: System32\drivers\dmio.sys (disabled)
dmload: System32\drivers\dmload.sys (disabled)
Logical Disk Manager: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Microsoft Kernel DLS Syntheiszer: system32\drivers\DMusic.sys (manual start)
DNS Client: %SystemRoot%\System32\svchost.exe -k NetworkService (autostart)
dpti2o: \SystemRoot\System32\DRIVERS\dpti2o.sys (disabled)
Microsoft Kernel DRM Audio Descrambler: system32\drivers\drmkaud.sys (manual start)
Intel® PRO Adapter Driver: System32\DRIVERS\e100b325.sys (manual start)
3Com EtherLink XL 90XB/C Adapter Driver: System32\DRIVERS\el90xbc5.sys (manual start)
Dell Movie Studio Video Device: System32\Drivers\AtlsVid.sys (manual start)
Error Reporting Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Event Log: %SystemRoot%\system32\services.exe (autostart)
COM+ Event System: C:\WINDOWS\System32\svchost.exe -k netsvcs (manual start)
ewido security suite control: C:\Program Files\ewido\security suite\ewidoctrl.exe (autostart)
ewido security suite driver: \??\C:\Program Files\ewido\security suite\guard.sys (system)
ewido security suite guard: C:\Program Files\ewido\security suite\ewidoguard.exe (disabled)
Fast User Switching Compatibility: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Fax: %systemroot%\system32\fxssvc.exe (autostart)
Floppy Disk Controller Driver: System32\DRIVERS\fdc.sys (manual start)
Floppy Disk Driver: System32\DRIVERS\flpydisk.sys (manual start)
FltMgr: system32\drivers\fltmgr.sys (system)
Volume Manager Driver: System32\DRIVERS\ftdisk.sys (system)
GEAR CDRom Filter: SYSTEM32\DRIVERS\GEARAspiWDM.sys (manual start)
Generic Packet Classifier: System32\DRIVERS\msgpc.sys (manual start)
Help and Support: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Human Interface Device Access: %SystemRoot%\System32\svchost.exe -k netsvcs (disabled)
hpn: \SystemRoot\System32\DRIVERS\hpn.sys (disabled)
HSFHWBS2: System32\DRIVERS\HSFHWBS2.sys (manual start)
HSF_DP: System32\DRIVERS\HSF_DP.sys (manual start)
HTTP: System32\Drivers\HTTP.sys (manual start)
HTTP SSL: %SystemRoot%\System32\svchost.exe -k HTTPFilter (manual start)
i2omp: \SystemRoot\System32\DRIVERS\i2omp.sys (disabled)
i8042 Keyboard and PS/2 Mouse Port Driver: System32\DRIVERS\i8042prt.sys (system)
i81x: System32\DRIVERS\i81xnt5.sys (manual start)
iAimFP0: System32\DRIVERS\wADV01nt.sys (manual start)
iAimFP1: System32\DRIVERS\wADV02NT.sys (manual start)
iAimFP2: System32\DRIVERS\wADV05NT.sys (manual start)
iAimFP3: System32\DRIVERS\wSiINTxx.sys (manual start)
iAimFP4: System32\DRIVERS\wVchNTxx.sys (manual start)
iAimTV0: System32\DRIVERS\wATV01nt.sys (manual start)
iAimTV1: System32\DRIVERS\wATV02NT.sys (manual start)
iAimTV2: System32\DRIVERS\wATV03nt.sys (manual start)
iAimTV3: System32\DRIVERS\wATV04nt.sys (manual start)
iAimTV4: System32\DRIVERS\wCh7xxNT.sys (manual start)
CD-Burning Filter Driver: System32\DRIVERS\imapi.sys (system)
IMAPI CD-Burning COM Service: C:\WINDOWS\System32\imapi.exe (manual start)
ini910u: \SystemRoot\System32\DRIVERS\ini910u.sys (disabled)
IntelIde: \SystemRoot\System32\DRIVERS\intelide.sys (disabled)
Intel Processor Driver: System32\DRIVERS\intelppm.sys (system)
IPv6 Windows Firewall Driver: system32\drivers\ip6fw.sys (manual start)
IP Traffic Filter Driver: System32\DRIVERS\ipfltdrv.sys (manual start)
IP in IP Tunnel Driver: System32\DRIVERS\ipinip.sys (manual start)
IP Network Address Translator: System32\DRIVERS\ipnat.sys (manual start)
iPod Service: "C:\Program Files\iPod\bin\iPodService.exe" (manual start)
IPSEC driver: System32\DRIVERS\ipsec.sys (system)
IR Enumerator Service: System32\DRIVERS\irenum.sys (manual start)
PnP ISA/EISA Bus Driver: System32\DRIVERS\isapnp.sys (system)
Keyboard Class Driver: System32\DRIVERS\kbdclass.sys (system)
Microsoft Kernel Wave Audio Mixer: system32\drivers\kmixer.sys (manual start)
Server: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Workstation: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
TCP/IP NetBIOS Helper: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
Machine Debug Manager: "C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe" (autostart)
mdmxsdk: System32\DRIVERS\mdmxsdk.sys (autostart)
Messenger: %SystemRoot%\System32\svchost.exe -k netsvcs (disabled)
NetMeeting Remote Desktop Sharing: C:\WINDOWS\System32\mnmsrvc.exe (manual start)
Mouse Class Driver: System32\DRIVERS\mouclass.sys (system)
mraid35x: \SystemRoot\System32\DRIVERS\mraid35x.sys (disabled)
WebDav Client Redirector: System32\DRIVERS\mrxdav.sys (manual start)
MRXSMB: System32\DRIVERS\mrxsmb.sys (system)
Distributed Transaction Coordinator: C:\WINDOWS\System32\msdtc.exe (manual start)
Windows Installer: C:\WINDOWS\system32\msiexec.exe /V (manual start)
Microsoft Streaming Service Proxy: system32\drivers\MSKSSRV.sys (manual start)
Microsoft Streaming Clock Proxy: system32\drivers\MSPCLOCK.sys (manual start)
Microsoft Streaming Quality Manager Proxy: system32\drivers\MSPQM.sys (manual start)
Microsoft System Management BIOS Driver: System32\DRIVERS\mssmbios.sys (manual start)
Microsoft Streaming Tee/Sink-to-Sink Converter: system32\drivers\MSTEE.sys (manual start)
NABTS/FEC VBI Codec: System32\DRIVERS\NABTSFEC.sys (manual start)
NAVAP: \??\C:\PROGRA~1\SYMANT~1\SYMANT~1\NAVAP.sys (manual start)
NAVAPEL: \??\C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\NAVAPEL.SYS (autostart)
NAVENG: \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20050928.007\NAVENG.sys (manual start)
NAVEX15: \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20050928.007\NAVEX15.sys (manual start)
Microsoft TV/Video Connection: System32\DRIVERS\NdisIP.sys (manual start)
Remote Access NDIS TAPI Driver: System32\DRIVERS\ndistapi.sys (manual start)
NDIS Usermode I/O Protocol: System32\DRIVERS\ndisuio.sys (manual start)
Remote Access NDIS WAN Driver: System32\DRIVERS\ndiswan.sys (manual start)
NetBIOS Interface: System32\DRIVERS\netbios.sys (system)
NetBios over Tcpip: System32\DRIVERS\netbt.sys (system)
Network DDE: %SystemRoot%\system32\netdde.exe (disabled)
Network DDE DSDM: %SystemRoot%\system32\netdde.exe (disabled)
Net Logon: %SystemRoot%\System32\lsass.exe (manual start)
Network Connections: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Intel NCS NetService: C:\Program Files\Intel\NCS\Sync\NetSvc.exe (manual start)
1394 Net Driver: System32\DRIVERS\nic1394.sys (manual start)
Network Location Awareness (NLA): %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Symantec AntiVirus Client: C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe (autostart)
NT LM Security Support Provider: %SystemRoot%\System32\lsass.exe (manual start)
Removable Storage: %SystemRoot%\system32\svchost.exe -k netsvcs (manual start)
nv: System32\DRIVERS\nv4_mini.sys (manual start)
IPX Traffic Filter Driver: System32\DRIVERS\nwlnkflt.sys (manual start)
IPX Traffic Forwarder Driver: System32\DRIVERS\nwlnkfwd.sys (manual start)
Texas Instruments OHCI Compliant IEEE 1394 Host Controller: System32\DRIVERS\ohci1394.sys (system)
OMCI WDM Device Driver: System32\DRIVERS\omci.sys (system)
Intel PentiumIII Processor Driver: System32\DRIVERS\p3.sys (system)
Parallel port driver: System32\DRIVERS\parport.sys (manual start)
PCI Bus Driver: System32\DRIVERS\pci.sys (system)
PCIIde: System32\DRIVERS\pciide.sys (system)
perc2: \SystemRoot\System32\DRIVERS\perc2.sys (disabled)
perc2hib: \SystemRoot\System32\DRIVERS\perc2hib.sys (disabled)
Padus ASPI Shell: system32\drivers\pfc.sys (manual start)
Plug and Play: %SystemRoot%\system32\services.exe (autostart)
IPSEC Services: %SystemRoot%\System32\lsass.exe (autostart)
WAN Miniport (PPTP): System32\DRIVERS\raspptp.sys (manual start)
Processor Driver: System32\DRIVERS\processr.sys (system)
Protected Storage: %SystemRoot%\system32\lsass.exe (autostart)
QoS Packet Scheduler: System32\DRIVERS\psched.sys (manual start)
Direct Parallel Link Driver: System32\DRIVERS\ptilink.sys (manual start)
ql1080: \SystemRoot\System32\DRIVERS\ql1080.sys (disabled)
Ql10wnt: \SystemRoot\System32\DRIVERS\ql10wnt.sys (disabled)
ql12160: \SystemRoot\System32\DRIVERS\ql12160.sys (disabled)
ql1240: \SystemRoot\System32\DRIVERS\ql1240.sys (disabled)
ql1280: \SystemRoot\System32\DRIVERS\ql1280.sys (disabled)
RapApp: "C:\Program Files\Network ICE\BlackICE\RapApp.exe" (manual start)
RapDrv: \??\C:\WINDOWS\System32\drivers\RapDrv.sys (manual start)
RapFile: \??\C:\WINDOWS\System32\drivers\RapFile.sys (manual start)
RapNet: \??\C:\WINDOWS\System32\drivers\RapNet.sys (manual start)
Remote Access Auto Connection Driver: System32\DRIVERS\rasacd.sys (system)
Remote Access Auto Connection Manager: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
WAN Miniport (L2TP): System32\DRIVERS\rasl2tp.sys (manual start)
Remote Access Connection Manager: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
Remote Access PPPOE Driver: System32\DRIVERS\raspppoe.sys (manual start)
Direct Parallel: System32\DRIVERS\raspti.sys (manual start)
Rdbss: System32\DRIVERS\rdbss.sys (system)
RDPCDD: System32\DRIVERS\RDPCDD.sys (system)
Terminal Server Device Redirector Driver: System32\DRIVERS\rdpdr.sys (manual start)
Remote Desktop Help Session Manager: C:\WINDOWS\system32\sessmgr.exe (manual start)
Digital CD Audio Playback Filter Driver: System32\DRIVERS\redbook.sys (system)
Routing and Remote Access: %SystemRoot%\System32\svchost.exe -k netsvcs (disabled)
Remote Procedure Call (RPC) Locator: %SystemRoot%\System32\locator.exe (manual start)
Remote Procedure Call (RPC): %SystemRoot%\system32\svchost -k rpcss (autostart)
QoS RSVP: %SystemRoot%\System32\rsvp.exe (manual start)
Security Accounts Manager: %SystemRoot%\system32\lsass.exe (autostart)
Smart Card: %SystemRoot%\System32\SCardSvr.exe (manual start)
Task Scheduler: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Secdrv: System32\DRIVERS\secdrv.sys (manual start)
Secondary Logon: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
System Event Notification: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Serenum Filter Driver: System32\DRIVERS\serenum.sys (manual start)
Serial port driver: System32\DRIVERS\serial.sys (system)
Windows Firewall/Internet Connection Sharing (ICS): %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Shell Hardware Detection: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
SIS AGP Bus Filter: \SystemRoot\System32\DRIVERS\sisagp.sys (disabled)
BDA Slip De-Framer: System32\DRIVERS\SLIP.sys (manual start)
smwdm: system32\drivers\smwdm.sys (manual start)
Sparrow: \SystemRoot\System32\DRIVERS\sparrow.sys (disabled)
Microsoft Kernel Audio Splitter: system32\drivers\splitter.sys (manual start)
Print Spooler: %SystemRoot%\system32\spoolsv.exe (autostart)
System Restore Filter Driver: System32\DRIVERS\sr.sys (system)
System Restore Service: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Srv: System32\DRIVERS\srv.sys (manual start)
SSDP Discovery Service: %SystemRoot%\System32\svchost.exe -k LocalService (manual start)
Windows Image Acquisition (WIA): %SystemRoot%\System32\svchost.exe -k imgsvc (autostart)
BDA IPSink: System32\DRIVERS\StreamIP.sys (manual start)
Software Bus Driver: System32\DRIVERS\swenum.sys (manual start)
Microsoft Kernel GS Wavetable Synthesizer: system32\drivers\swmidi.sys (manual start)
MS Software Shadow Copy Provider: C:\WINDOWS\System32\dllhost.exe /Processid:{F79A1568-D6C5-4C69-A086-936CF52DBBE3} (manual start)
symc810: \SystemRoot\System32\DRIVERS\symc810.sys (disabled)
symc8xx: \SystemRoot\System32\DRIVERS\symc8xx.sys (disabled)
SymEvent: \??\C:\Program Files\Symantec\SYMEVENT.SYS (manual start)
sym_hi: \SystemRoot\System32\DRIVERS\sym_hi.sys (disabled)
sym_u3: \SystemRoot\System32\DRIVERS\sym_u3.sys (disabled)
Microsoft Kernel System Audio Device: system32\drivers\sysaudio.sys (manual start)
Performance Logs and Alerts: %SystemRoot%\system32\smlogsvc.exe (manual start)
Telephony: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
TCP/IP Protocol Driver: System32\DRIVERS\tcpip.sys (system)
Terminal Device Driver: System32\DRIVERS\termdd.sys (system)
Terminal Services: %SystemRoot%\System32\svchost -k DComLaunch (manual start)
Themes: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
TosIde: \SystemRoot\System32\DRIVERS\toside.sys (disabled)
Distributed Link Tracking Client: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
ultra: \SystemRoot\System32\DRIVERS\ultra.sys (disabled)
Windows User Mode Driver Framework: C:\WINDOWS\system32\wdfmgr.exe (autostart)
Microcode Update Driver: System32\DRIVERS\update.sys (manual start)
Universal Plug and Play Device Host: %SystemRoot%\System32\svchost.exe -k LocalService (manual start)
Uninterruptible Power Supply: %SystemRoot%\System32\ups.exe (manual start)
Microsoft USB 2.0 Enhanced Host Controller Miniport Driver: System32\DRIVERS\usbehci.sys (manual start)
USB2 Enabled Hub: System32\DRIVERS\usbhub.sys (manual start)
Microsoft USB PRINTER Class: System32\DRIVERS\usbprint.sys (manual start)
USB Scanner Driver: System32\DRIVERS\usbscan.sys (manual start)
USB Mass Storage Driver: System32\DRIVERS\USBSTOR.SYS (manual start)
Microsoft USB Universal Host Controller Miniport Driver: System32\DRIVERS\usbuhci.sys (manual start)
VGA Display Controller.: \SystemRoot\System32\drivers\vga.sys (system)
VIA AGP Bus Filter: \SystemRoot\System32\DRIVERS\viaagp.sys (disabled)
ViaIde: \SystemRoot\System32\DRIVERS\viaide.sys (disabled)
Volume Shadow Copy: %SystemRoot%\System32\vssvc.exe (manual start)
Windows Time: %SystemRoot%\system32\svchost.exe -k netsvcs (autostart)
Remote Access IP ARP Driver: System32\DRIVERS\wanarp.sys (manual start)
Microsoft WINMM WDM Audio Compatibility Driver: system32\drivers\wdmaud.sys (manual start)
WebClient: %SystemRoot%\System32\svchost.exe -k LocalService (autostart)
winachsf: System32\DRIVERS\HSF_CNXT.sys (manual start)
Windows Management Instrumentation: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Portable Media Serial Number Service: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)
WMI Performance Adapter: C:\WINDOWS\System32\wbem\wmiapsrv.exe (manual start)
Windows Socket 2.0 Non-IFS Service Provider Support Environment: \SystemRoot\System32\drivers\ws2ifsl.sys (disabled)
Security Center: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
World Standard Teletext Codec: System32\DRIVERS\WSTCODEC.SYS (manual start)
Automatic Updates: %systemroot%\system32\svchost.exe -k netsvcs (autostart)
Wireless Zero Configuration: %SystemRoot%\System32\svchost.exe -k netsvcs (autostart)
Network Provisioning Service: %SystemRoot%\System32\svchost.exe -k netsvcs (manual start)


————————————————–

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: *Registry value not found*

————————————————–

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

————————————————–
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

————————————————–

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

————————————————–

End of report, 38,806 bytes
Report generated in 0.188 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
At first glance it appears that it may not be as bad as I thought…. I still need the results from the registry search tool…. :)
Here are the results of the reg search, thanks REGEDIT4 ; Registry Search by Bobbi Flekman ; Version: 1.0.2.1 ; Results at 10/2/2005 10:52:25 AM for strings: ; 'msiexec16.exe misiexec16.exe' ; Strings excluded from search: ; (None) ; Search in: ; Registry Keys Registry Values Registry Data ; HKEY_LOCAL_MACHINE HKEY_USERS ; End Of The Log…
CLOSE ALL WINDOWS (even this one) AND PROGRAMS!!!!

Run Hijack This!
Click "Do a systen scan only".
Then "check" the box to the left of these item(s):

F0 - system.ini: Shell=Explorer.exe C:\windows\system32\msiexec16.exe

F1 - win.ini: run=C:\windows\system32\msiexec16.exe

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

Then click "Fix checked" and close Hijack This!.

Reboot and "copy/paste" a new log file into this thread. :)
OK here is the HJ log now. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 2:32:57 PM, on 10/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Network ICE\BlackICE\blackd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Lexmark X125\LEX125SU.exe
C:\Program Files\Network ICE\BlackICE\blackice.exe
C:\Documents and Settings\Jim.D5S0KH31\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Encarta Web Companion Helper Object - {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4} - C:\Program Files\Common Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BuildBU] c:\dell\bldbubg.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Lexmark X125 Settings Utility.lnk = C:\Program Files\Lexmark X125\LEX125SU.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: RealSecure Desktop Protector.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra 'Tools' menuitem: EmpirePoker - {77E68763-4284-41d6-B7E7-B6E1F053A9E7} - C:\Program Files\EmpirePoker\EmpirePoker.exe
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs7b.instantservice.com/jars/customerxsigned40.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac…ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://beta.entimg.msn.com/client/msnmusax2318.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\blackd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\Network ICE\BlackICE\RapApp.exe
Two things:

1. Is it running any better?

2. Please run the registry search again, and serach for:

msiexec16.exe

and paste the results into your next post.

Please type it in the search box this time. It looks as if you may have searched for "too much" last time.
:)
I typed "msiexec16.exe" in the upper box. I think that's what I'm supposed to do. Let me know if I am wrong. The problem persists thouth. I launched MS Word and had to wait for 3-4 minutes before I decided to end the program via Task Manager. Maybe I shouldn't have done that, because when I did the program was ended but then launched on its own repeatedly and I went through the task manager end process for about 4 times before it finally ended. Each time Microsoft asked me if I wanted to report the error. This seems to be getting pretty bad. I've go a 3 day business trip starting tomorrow. Should I tell the rest of the family to leave the computer alone until I get back? Sorry forgot to ad the log: REGEDIT4 ; Registry Search by Bobbi Flekman ; Version: 1.0.2.1 ; Results at 10/2/2005 8:11:37 PM for strings: ; 'msiexec16.exe' ; Strings excluded from search: ; (None) ; Search in: ; Registry Keys Registry Values Registry Data ; HKEY_LOCAL_MACHINE HKEY_USERS ; End Of The Log…
Fix these with Hijack This!:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

Delete this file:

C:\windows\system32\msiexec16.exe

Reboot.

If it's not any better, I would suggest leaving it alone until your return.
:)
ok i'm back from travel. I still have the problem with the MS Word app. Really weird.. excell and power point and exchange email are fine. I'm starting to think that I need to reinstall MS office. What do you think?
Probably a good place to start. Since Word seems to be the only app with problems, we could spend days and get nowhere. I haven't solved many Word problems. :)
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