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My Hijack this log--Help

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This is what Hijack this found on my computer. What should I remove? What not? Thanks for your help.

Waltaire
Logfile of HijackThis v1.99.1
Scan saved at 10:32:51 AM, on 9/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
E:\WINNT\System32\smss.exe
E:\WINNT\system32\winlogon.exe
E:\WINNT\system32\services.exe
E:\WINNT\system32\lsass.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\system32\spoolsv.exe
E:\WINNT\System32\svchost.exe
E:\WINNT\system32\hidserv.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
e:\PROGRA~1\mcafee.com\agent\mctskshd.exe
E:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
E:\WINNT\system32\regsvc.exe
E:\WINNT\system32\MSTask.exe
E:\WINNT\system32\stisvc.exe
E:\WINNT\System32\WBEM\WinMgmt.exe
E:\WINNT\System32\mspmspsv.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\System32\ZipToA.exe
E:\WINNT\Explorer.EXE
E:\Program Files\Iomega\DriveIcons\ImgIcon.exe
E:\WINNT\System32\qttask.exe
E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
E:\WINNT\system32\atiptaxx.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\Program Files\McAfee.com\VSO\mcvsshld.exe
E:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\McAfee.com\VSO\oasclnt.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\Winamp\winampa.exe
E:\WINNT\system32\internat.exe
E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
F:\HOTSYNC.EXE
E:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: SideStep Browser Helper - {08351227-6472-43BD-8A40-D9221FF1C4CE} - E:\WINNT\Downloaded Program Files\SbCIe027.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINNT\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Iomega Startup Options] E:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] E:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [QuickTime Task] E:\WINNT\System32\qttask.exe
O4 - HKLM\..\Run: [CreateCD50] "E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] E:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [VSOCheckTask] "E:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] E:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [OASClnt] E:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [WinampAgent] E:\Program Files\Winamp\winampa.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: HotSync Manager.lnk = F:\HOTSYNC.EXE
O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: SideStep - {3E230861-5C87-11D3-A1C6-00105A1B41B8} - E:\WINNT\Downloaded Program Files\SbCIe027.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINNT\web\related.htm
O12 - Plugin for .exe: E:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.104/196d64f2973beba06714/netzip/RdxIE.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…90/mcinsctl.cab
O16 - DPF: {4EE301F2-2A6A-4BE0-9FBD-97CDAA40E3E4} (iWon Installer Start) - http://i1img.com/images/nocache/copilot/i1…etup1.0.0.5.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1125678779016
O16 - DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} (iWon Progressive Counter) - http://download.iwon.com/ct/pm3/iwonpm1,0,2,5.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,23/mcgdmgr.cab
O16 - DPF: {C72242D0-3AB5-453D-842C-8A3C9AC0838D} - http://download.sidestep.com/get/k00719/sb027.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS1\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS2\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS3\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O23 - Service: Ati HotKey Poller - Unknown owner - E:\WINNT\System32\Ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - E:\WINNT\System32\dmadmin.exe
O23 - Service: IomegaAccess - Iomega Corporation - E:\WINNT\System32\IomegaAccess.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - e:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - E:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINNT\System32\ZipToA.exe
Hello Waltaire, welcome to the forum. If you still need help and are not being helped elsewhere, then follow these directions in the posted order. We do have some bad suff onboard and will give you a good cleaning.

1) Download CCleaner from this link: http://www.ccleaner.com/ Review the instructions http://www.ccleaner.com/help/tour1.asp and please do not run it until I ask you to.

2) Download, update, configure and run these two programs: http://tomcoyote.org/aawsb.php
The newest version of Ad-aware is 1.06 and Spybot 1.04. Even if you have these programs, use the link to get the newest version, update and configure them as in the link. Run Spybot first, reboot then run Ad-aware. Both programs back up what they remove so delete anything the programs say should be removed.

3) Ewido scan:
Please download Ewido Security Suite it is a trial version of the program.
  • Install ewido security suite
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Once the updates are installed do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.**
    • You will need to step through the process of cleaning files one-by-one.
    • If ewido detects a file you KNOW to be legitimate, select none as the action.
    • DO NOT select "Perform action on all infections"
    • If you are unsure of any entry found select none for now.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop.
Now close ewido security suite.
**(Ewido for example has been flagging parts of AVG Anti-Virus, pcAnywhere and the game "Risk")


Microsoft AntiSpyware will stop the HJT fix, turn it off until you finish:
Open Microsoft AntiSpyware.
Click on Tools, Settings.
In the left pane, click on Real-time Protection.
Under Startup Options uncheck: Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
Under Real-time spyware threat protection uncheck: Enable real-time spyware threat protection (recommended).
After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.


4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O2 - BHO: SideStep Browser Helper - {08351227-6472-43BD-8A40-D9221FF1C4CE} - E:\WINNT\Downloaded Program Files\SbCIe027.dllClose all programs but HJT and all browser windows, then click on "Fix Checked"
Optional: suggested removal
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - E:\WINNT\web\related.htm
Above two are Alexa related and resource wasters, if you don't use Alexa then remove them.
O16 - DPF: {34805D32-AD89-469E-8503-A5666AEE4333} - http://207.188.7.104/196d64f2973beba06714/netzip/RdxIE.cab
Netster: nasty adware
O16 - DPF: {4EE301F2-2A6A-4BE0-9FBD-97CDAA40E3E4} (iWon Installer Start) - http://i1img.com/images/nocache/copilot/i1…etup1.0.0.5.cab
adware: Aornum iwon Ornum
O16 - DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} (iWon Progressive Counter) - http://download.iwon.com/ct/pm3/iwonpm1,0,2,5.cab
adware: Aornum iwon Ornum
O16 - DPF: {C72242D0-3AB5-453D-842C-8A3C9AC0838D} - http://download.sidestep.com/get/k00719/sb027.cab
optional: suggested removal
Close all programs but HJT and all browser windows, then click on "Fix Checked"


5) Run CCleaner, Windows & Applications when you run the registry cleaner (Issues) you will be prompted to backup before you can remove stuff, make sure you do. Then restart the computer and post a new HJT log and the Ewido scan results in this same thread along with any feedback you have. Let me know how the computer is running now.

Thanks…pskelley
TomCoyote forum
Slyware Warrior
Thanks for the very detailled information. that was very ehlpful.
I did everything you said and so far it seems to have worked, except for one problem. I seem to have one bug that keeps Adaware from running. The program idetifies infected files (three, right now), but when I try to remove or quarantine these files, the computer crashes. Do you have any suggestions for fixing that?

Thanks again for all your help. Now that I have my work computer working better, I'll start on my home computer and my wife's laptop.

Here are the new logs from ewido and hijack this:

ewido security suite - Scan report
———————————————————

+ Created on: 8:44:21 AM, 10/6/2005
+ Report-Checksum: 28D0C8AE

+ Scan result:

No infected objects found.


::Report End

Logfile of HijackThis v1.99.1
Scan saved at 8:46:05 AM, on 10/6/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
E:\WINNT\System32\smss.exe
E:\WINNT\system32\winlogon.exe
E:\WINNT\system32\services.exe
E:\WINNT\system32\lsass.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\system32\spoolsv.exe
E:\WINNT\System32\svchost.exe
E:\Program Files\ewido\security suite\ewidoctrl.exe
E:\Program Files\ewido\security suite\ewidoguard.exe
E:\WINNT\system32\hidserv.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
e:\PROGRA~1\mcafee.com\agent\mctskshd.exe
E:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
E:\WINNT\system32\regsvc.exe
E:\WINNT\system32\MSTask.exe
E:\WINNT\system32\stisvc.exe
E:\WINNT\System32\WBEM\WinMgmt.exe
E:\WINNT\System32\mspmspsv.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\System32\ZipToA.exe
E:\WINNT\Explorer.EXE
E:\Program Files\Iomega\DriveIcons\ImgIcon.exe
E:\WINNT\System32\qttask.exe
E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
E:\WINNT\system32\atiptaxx.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\Program Files\McAfee.com\VSO\mcvsshld.exe
E:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\McAfee.com\VSO\oasclnt.exe
E:\Program Files\Winamp\winampa.exe
E:\WINNT\system32\internat.exe
E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
F:\HOTSYNC.EXE
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINNT\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Iomega Startup Options] E:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] E:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [QuickTime Task] E:\WINNT\System32\qttask.exe
O4 - HKLM\..\Run: [CreateCD50] "E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] e:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] E:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [VSOCheckTask] "E:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] E:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [OASClnt] E:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [WinampAgent] E:\Program Files\Winamp\winampa.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: HotSync Manager.lnk = F:\HOTSYNC.EXE
O4 - Global Startup: Acrobat Assistant.lnk = E:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office\OSA9.EXE
O12 - Plugin for .exe: E:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…90/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1125678779016
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,23/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS1\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS2\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O17 - HKLM\System\CS3\Services\Tcpip\..\{1911CA3D-B2AB-4BA9-9EAB-605D4B02A15C}: NameServer = 131.128.1.127
O23 - Service: Ati HotKey Poller - Unknown owner - E:\WINNT\System32\Ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - E:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - E:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: IomegaAccess - Iomega Corporation - E:\WINNT\System32\IomegaAccess.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - e:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - E:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINNT\System32\ZipToA.exe

I seem to have one bug that keeps Adaware from running. The program idetifies infected files (three, right now), but when I try to remove or quarantine these files, the computer crashes. Do you have any suggestions for fixing that?

It sure would help if you would identify these files, at least give me as much information as Ad-aware gave you. Your Ewido scan is clean as is your HJT log. Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:
http://forums.net-integration.net/index.php?showtopic=3051
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html

I do want to say that it is very unusual for Ewido to show no infections with the amount of junk you had on this computer. If you are not posting the first scan report, then go in the Ewido folder in "Reports" and find, then post that first scan report. The above information may help prevent these infections in the future if applied. I will need more information to help you further.

Thanks…pskelley
TomCoyote forum
Slyware Warrior
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