I have been hit by something very nasty - it prevents me from opening any web pages and also blocks the installation of anything that can possibly remove it.
Here is the Hijack This! log..
Logfile of HijackThis v1.99.1
Scan saved at 1:26:51 PM, on 8/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
Close ALL windows and browsers except HijackThis and click "Fix checked"
Restart in Safe Mode:
Restart your computer.
Press F8 after the Power-On Self Test (POST) is done. If the Windows Advanced Options Menu does not appear, try restarting and then pressing F8 several times after the POST screen.
Choose the Safe Mode option from the Windows Advanced Options Menu then press Enter.
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab. Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders." Clear "Hide protected operating system files."
Click Apply, and then click OK.
Open C:\Windows\Prefetch\ Delete ALL files in this folder.
Do this also if these Temp Folders are part of your OS.
Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Next navigate to the C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.
Empty the Recycle Bin
Reboot and "copy/paste" a new HijackThis log file into this thread.
Also please describe how your computer behaves at the moment.
I apologize for the delay but it has taken me a while to get back to this - I followed your instructions to the letter but the issue remains. Here is the new Hijack This! log, as you can see - most of the entries you identified remain (a few did vanish):
Logfile of HijackThis v1.99.1
Scan saved at 10:54:24 AM, on 9/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://education.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,c:\fgc\f101\fortres.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = chs.columbia.k12.fl.us
O17 - HKLM\Software\..\Telephony: DomainName = chs.columbia.k12.fl.us
O17 - HKLM\System\CCS\Services\Tcpip\..\{F925B31C-216B-4CAA-9F30-3BDB95CF8464}: NameServer = 10.40.210.2,150.176.12.50
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = chs.columbia.k12.fl.us
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
O23 - Service: FGC Replication (fgcrepl) - Fortres Grand Corporation - c:\fgc\fgcrepl.exe
O23 - Service: Fortres 101 Update (fgcupdate) - Unknown owner - c:\fgc\f101\fgcupd.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OfficeScanNT Personal Firewall (OfcPfwSvc) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\OfcPfwSvc.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
My computer acts exactly like it did before but I noted that it only happens in one profile. The computer will open the home page and others but not search pages or anything that can possibly "hurt" the hijacking software - I was able to open pages like Amazon.com but not Ebay????
One point where I could conceivably have missed something - when I was clearing the temp folders in all the profiles - one or two did not allow me to access the "local settings" - they were old profiles no longer used anyway. Could they have been the problem?
It didn't work, the registry fix went in without a problem but did not change anything.
Here's the new log:
Logfile of HijackThis v1.99.1
Scan saved at 3:09:07 PM, on 9/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Download this file from the link to your desktop.
http://www.mvps.org/winhelp2002/DelDomains.inf
Right-click on the deldomains.inf file and select 'Install'
Once it is finished your Zones should be reset.
Note, if you use SpywareBlaster and/or IE/Spyads, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE/Spyads, run the batch file and reinstall the protection
I suggest you do this:
Run hijackthis. Hit None of the above, Click Do a System Scan Only. Put a Check in the box on the left side on these:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
Close ALL windows and browsers except HijackThis and click "Fix checked"
Empty Recycle Bin
Reboot and "copy/paste" a new log file into this thread.
Also please describe how your computer behaves at the moment.
If this didn't work, disable Fortress and try the above again.
Sorry it took so long to reply, due to time constraints - we've decided to simply FFR the system and then install anti-spyware safeguards live spyware blaster and guard.
Thank you for all of your help.
ITguy
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.
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Make sure you use proper prevention to keep from having problems occur to your computer in the future.
You're more then welcome.
Glad we were able to help
Peace be with you