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Spyware / Malware / Virus Removal

IE v6 SP1 Problem

6 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Looking for help with an IE fault.

Any attempt to load IE causes Runtime error message :
"Runtime Error"
Program: C:\Program Files\\Internet Explorer\iexplore.exe
This application has requested Runtime to terminate it in an unusual way. Please contact …….

I have used some advice from another internet help location to reset the H_K variable {IsInstalled} to reset the IE value to "0", but IE would not reinstall, even after a reinstall of Win XP from CD (plus SP1 and SP2 from download).

Any help gratefully accepted (I'm not a 'techie', bit am computer-literate up to a point, so words of one-ish syllables would be appreciated!).

BJ

Logfile of HijackThis v1.99.1
Scan saved at 19:24:20, on 27/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Briefing remote controller\remote.exe
C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\WINDOWS\system32\ntvdm.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\OPLIMIT\ocrawr32.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\msagent\AgentSvr.exe
I:\1 Downloads\hijackthis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.arabvista.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emirates.net.ae/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emirates.net.ae/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.shopnav.com/sidesearch.cg…7164&id=5.20013
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Emirates Internet & Multimedia
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy1.emirates.net.ae:8080
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SA] C:\Program Files\Logitech\QuickCam\SA3.EXE
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSaver\Ussshreg.exe /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\pxckdla.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PDFSaver] C:\Program Files\PDF-XChange 2.5\PDFSaver.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [pdfSaver3] "C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
O4 - Global Startup: Ulead Acquire Fast.lnk = C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Remote.lnk = ?
O4 - Global Startup: Creative VoIP Blaster Dialer.lnk = C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emirates.net.ae/
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/226f736a1d844a547805/…ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120214102207
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1124167781062
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…StatsClient.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://F:\SuperCD\IntraLaunch.CAB
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www…ol/SymDlBrg.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_3us.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {D81CA86B-EF63-42AF-BEE3-4502D9A03C2D} - http://wwws.musicmatch.com/graphics/WebPla…MMLRadio_Nt.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://www.smgradio.com/core/player/abasetup.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?307
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BBEDC675-7A22-4708-B1BB-A7BF26D2DE26}: NameServer = 195.229.241.222 213.42.20.20
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Click here for Instructions on how to Scan with Spybot S&D and Ad-Aware

You need to move Hijackthis instructions on How to set up a HijackThis folder here.


Download and install this disk cleanup utility called Cleanup!
Don't run it yet. Alternate download link.
It will get rid of any malware which may be hiding in your temp folders.
You will also regain a massive amount of disk space.
Here is a tutorial which describes its usage.

Download Pocket Killbox and unzip it; save it to your Desktop. We may need it later.



Reboot in safe mode. Close all Browser and Program Windows.
Have HijackThis fix the following. Do this by checking the box beside each and then clicking on Fix checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.shopnav.com/q.cgi?q=
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\pxckdla.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/226f736a1d844a547805/…ip/RdxIE601.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462/2h/www…ol/SymDlBrg.cab



You may need to set you computor to show hidden files. Click here for Instructions.
Then click start>my computer>local disk
(then follow the path) or Using Windows Explorer, locate the following files/folders, and delete them:
Delete the following file(s) listed.
C:\WINDOWS\pxckdla.exe


Then Run Cleanup!
Reboot and Rescan with HJT and post a new log here.
Also please describe how your computer behaves now.
Thanks, Little Eagle.

I carried out everything you mention, including having KILLBOX ready for future use if required, but there is no apparent change in the problem. Any attempt to launch IE results in the original Runtime Error.

Also, I am now unable to launch "Hotmail" (although Outlook Explorer is still collecting mail from Hotmail when it sweeps all of my mail boxes). Attempts to launch Hotmail result in a series of files being called (shown on the task bar) but no progress after twenty minutes of watching the list of file names apparently rotate around the task bar.

Happy to take the next/any step!

BJ

New Log File:

Logfile of HijackThis v1.99.1
Scan saved at 19:32:38, on 04/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
C:\Program Files\Briefing remote controller\remote.exe
C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\OPLIMIT\ocrawr32.exe
C:\My Documents\Hijackthis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.arabvista.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emirates.net.ae/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.shopnav.com/sidesearch.cg…7164&id=5.20013
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Emirates Internet & Multimedia
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy1.emirates.net.ae:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SA] C:\Program Files\Logitech\QuickCam\SA3.EXE
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSaver\Ussshreg.exe /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PDFSaver] C:\Program Files\PDF-XChange 2.5\PDFSaver.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [pdfSaver3] "C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
O4 - Global Startup: Ulead Acquire Fast.lnk = C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
O4 - Global Startup: Remote.lnk = ?
O4 - Global Startup: Creative VoIP Blaster Dialer.lnk = C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emirates.net.ae/
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120214102207
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1124167781062
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…StatsClient.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://F:\SuperCD\IntraLaunch.CAB
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_3us.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {D81CA86B-EF63-42AF-BEE3-4502D9A03C2D} - http://wwws.musicmatch.com/graphics/WebPla…MMLRadio_Nt.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://www.smgradio.com/core/player/abasetup.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?307
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Close all programs leaving only HijackThis running. Place a check against each of the following,Click on Fix Checked when finished and exit HijackThis.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.shopnav.com/sidesearch.cg…7164&id;=5.20013
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)


Then download Ewido Security Suite it is a trial version of the program.
  • Install ewido security suite
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Once the updates are installed do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.**
    • You will need to step through the process of cleaning files one-by-one.
    • If ewido detects a file you KNOW to be legitimate, select none as the action.
    • DO NOT select "Perform action on all infections"
    • If you are unsure of any entry found select none for now.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop.
Now close ewido security suite.
**(Ewido for example has been flagging parts of AVG Anti-Virus, pcAnywhere and the game "Risk")

Then post the report and a log from hijackthis.
Thanks, Little Eagle.

Done as requested, and logs below. Still unable to launch IE, or reach Hotmail site.

BJ

———————————————————
ewido security suite - Scan report
———————————————————

+ Created on: 06:16:55, 05/09/2005
+ Report-Checksum: CD954884

+ Scan result:

HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\ins -> Spyware.WebRebates : Cleaned with backup
HKU\S-1-5-21-776561741-492894223-1343024091-1003\Software\intexp -> Spyware.IEPlugin :

Cleaned with backup
HKU\S-1-5-21-776561741-492894223-1343024091-1003\Software\intexp\Config -> Spyware.IEPlugin

: Cleaned with backup
HKU\S-1-5-21-776561741-492894223-1343024091-1003\Software\intexp\MyFileSystem2 ->

Spyware.IEPlugin : Cleaned with backup


HKU\S-1-5-21-776561741-492894223-1343024091-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{

01F44A8A-8C97-4325-A378-76E68DC4AB2E} -> Spyware.IEPlugin : Cleaned with backup
:mozilla.22:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Onestat : Cleaned with backup
:mozilla.23:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Onestat : Cleaned with backup
:mozilla.25:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Burstnet : Cleaned with backup
:mozilla.26:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Burstnet : Cleaned with backup
:mozilla.27:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.28:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.29:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.33:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned with backup
:mozilla.34:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.35:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.36:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.37:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.38:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.39:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.40:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.41:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.42:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.43:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.44:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.45:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.46:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.47:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.48:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.49:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.50:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.51:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.52:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.53:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.54:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Advertising : Cleaned with backup
:mozilla.58:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.59:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.60:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
:mozilla.63:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Valueclick : Cleaned with backup
:mozilla.73:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
:mozilla.76:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Overture : Cleaned with backup
:mozilla.78:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Overture : Cleaned with backup
:mozilla.80:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
:mozilla.83:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
:mozilla.84:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
:mozilla.85:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
:mozilla.88:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned with backup
:mozilla.95:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
:mozilla.96:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
:mozilla.99:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.100:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.101:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.114:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
:mozilla.115:C:\Documents and Settings\user\Application

Data\Netscape\NSB\Profiles\41uk348f.default\cookies.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\Program Files\Lime_Shop\Limeshop0.exe -> Spyware.HelpExpress : Cleaned with backup
G:\Documents and Settings\user\Cookies\user@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with

backup
G:\Documents and Settings\user\Cookies\[removed]-sys[2].txt -> Spyware.Cookie.Serving-sys :

Cleaned with backup
G:\Documents and Settings\user\Cookies\user@doubleclick[1].txt -> Spyware.Cookie.Doubleclick :

Cleaned with backup
G:\Documents and Settings\user\Cookies\user@bluestreak[2].txt -> Spyware.Cookie.Bluestreak : Cleaned

with backup
G:\Documents and Settings\user\Cookies\user@centrport[1].txt -> Spyware.Cookie.Centrport : Cleaned

with backup
G:\Documents and Settings\user\Cookies\user@fastclick[1].txt -> Spyware.Cookie.Fastclick : Cleaned with

backup
G:\Documents and Settings\user\Cookies\user@qksrv[1].txt -> Spyware.Cookie.Qksrv : Cleaned with

backup
G:\Documents and Settings\user\Cookies\user@advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned

with backup
G:\Documents and Settings\user\Cookies\user@mediaplex[1].txt -> Spyware.Cookie.Mediaplex : Cleaned

with backup
G:\Documents and Settings\user\Cookies\user@edge.ru4[1].txt -> Spyware.Cookie.Ru4 : Cleaned with

backup
G:\Documents and Settings\user\Cookies\[removed][1].txt -> Spyware.Cookie.Advertising :

Cleaned with backup
G:\Documents and Settings\user\Cookies\user@2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup


::Report End


Logfile of HijackThis v1.99.1
Scan saved at 06:20:53, on 05/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
C:\Program Files\Briefing remote controller\remote.exe
C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\OPLIMIT\ocrawr32.exe
C:\Program Files\Netscape\Netscape Browser\netscape.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Messenger\msmsgs.exe
C:\My Documents\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.arabvista.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emirates.net.ae/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Emirates Internet & Multimedia
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy1.emirates.net.ae:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SA] C:\Program Files\Logitech\QuickCam\SA3.EXE
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSaver\Ussshreg.exe /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PDFSaver] C:\Program Files\PDF-XChange 2.5\PDFSaver.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [pdfSaver3] "C:\Program Files\Tracker Software\PDF-XChange 3 Pro\pdfSaver\pdfSaver3.exe"
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - Startup: OCRAWARE.lnk = C:\OPLIMIT\OCRAWARE.EXE
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Album Fast Start.lnk = C:\Program Files\Ulead Systems\Ulead PhotoImpact 4.2\ABMTSR.EXE
O4 - Global Startup: Ulead Acquire Fast.lnk = C:\Program Files\Ulead Systems\Ulead Photo Assistant\UATRAY.EXE
O4 - Global Startup: Remote.lnk = ?
O4 - Global Startup: Creative VoIP Blaster Dialer.lnk = C:\Program Files\Creative\VoIP Blaster\VoipDial.exe
O4 - Global Startup: Image Transfer.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emirates.net.ae/
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1120214102207
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1124167781062
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…StatsClient.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://F:\SuperCD\IntraLaunch.CAB
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/…ropper1_3us.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {D81CA86B-EF63-42AF-BEE3-4502D9A03C2D} - http://wwws.musicmatch.com/graphics/WebPla…MMLRadio_Nt.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://www.smgradio.com/core/player/abasetup.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?307
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BBEDC675-7A22-4708-B1BB-A7BF26D2DE26}: NameServer = 213.42.20.20 195.229.241.222
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Then RIGHT-CLICK HERE and Save As (in IE it's "Save Target As") to download Silent Runners.
  • Save it to the desktop.
  • Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
  • You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
  • Once you receive the prompt "All Done!", double-click the new text file on the desktop, copy that entire log, and paste it here.
*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
Hi LE Downloaded and tried to launch Silent Runner but not possible. On double-click received desktop error message: WMI Service Not Running! Click on Start, Control Panel, Admin.., Serv.. and start WMI service. Did this and found WMI was shown as started automatically. Tried to restart, no change. Switched off and retried but again no change. So, cannot run Silent Runner! BJ
From Start>Run type services.msc then for each Service that won't run, right click it and select Properties>Dependecies. Make sure that the Services listed in the top pane - 'This Service depends on the following system components - are running.
Everything in the pane is shown as started, apart from a few services and these few have no dependencies shown. Attempts to run SR still causing WMI error (but shown in pane as 'Started'). BJ
Went back to Norton entries in SERVICES pane and found SYMWMI disabled (has WMI dependent upon it). Started it and tried to launch SR, no success and when I went back to the SERVICES pane it had SYMWMI disabled again.
Tried to start SYMWMI from general tab in services pane; it started and ran for approximately 5 seconds before shutting down. Path to exe file is shown as : "C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe" Anything I can do to this?
Turned off Norton Auto-Protect and SYMWMI now seems to be started and stable. Still getting the error message when attempting to launch SR of "WMI not running" despite it showing as started in the services pane.

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