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Spyware / Malware / Virus Removal

changes after trojan ... am I clean?

9 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Running XP home 2002 SP2 with current Zonealarm, Spybot, Ad-aware, Norton AV.

Recently while on internet NAV gave “Trojan .. access denied…unable to delete, repair, etc”. Disconnected from internet. Log showed Download.Trojan in the Temporary Internet Files, so deleted everything in there.

Have not been on internet since, but started to notice various little changes. In particular, started getting Security Centre alerts during bootup “Auto updates turned off - Norton antivirus off" …… the message would then change, a few seconds later, to “Auto updates turned off - Norton antivirus not updated”. OK, but PC NEVER gave this message before trojan.

Ran NAV - clean, then Spybot and Ad-aware and got rid of a few bits and pieces between them.

Then did a system restore to just before “Trojan” message. This got me back to the “normal” situation of not seeing any security centre alerts during bootup (even though my autoupdate was still off and NAV not updated).

Ran NAV in safe mode - clean. Spybot had 3 new "security risks" (I have not been on internet since trojan got in, but many of my floppies have webpages saved for reading later).

Today I notice the Security Centre alerts have returned during bootup.

OK, so alert messages are a GOOD thing, as are auto-updates, but….

…… why these changes after it all looks clean?????
……. and is there something worse inside that I can't see????

Thanks, really, for your help.

The Beachcomber
(PS: how much of that junk below can I get rid of ….. it looks like a lot of clutter)

Logfile of HijackThis v1.99.1
Scan saved at 2:10:06 PM, on 8/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Programmi\TOSHIBA\Power Management\CeEPwrSvc.exe
C:\Programmi\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Programmi\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programmi\Apoint2K\Apoint.exe
C:\Programmi\TOSHIBA\PadTouch\PadExe.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Programmi\TOSHIBA\Power Management\CePMTray.exe
C:\Programmi\TOSHIBA\E-KEY\CeEKey.exe
C:\Programmi\EzButton\EzButton.EXE
C:\Programmi\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\ZoomingHook.exe
C:\Programmi\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Programmi\TOSHIBA\ConfigFree\NDSTray.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\Apoint2K\Apntex.exe
C:\WINDOWS\System32\Drivers\SAP\FD.exe
C:\Programmi\LG\SecureCell\PLBkMon.exe
C:\WINDOWS\system32\HotfixQ0306270.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
C:\Programmi\Brother\ControlCenter2\brctrcen.exe
C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe
C:\Programmi\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Nikon\NkView6\NkvMon.exe
C:\Programmi\3M\PSNLite\PsnLite.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe
C:\PROGRA~1\3M\PSNLite\PSNGive.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com.au/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Programmi\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [PadTouch] "C:\Programmi\TOSHIBA\PadTouch\PadExe.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Programmi\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Programmi\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [EzButton] C:\Programmi\EzButton\EzButton.EXE
O4 - HKLM\..\Run: [TPNF] C:\Programmi\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [ZoomingHook] c:\WINDOWS\System32\ZoomingHook.exe
O4 - HKLM\..\Run: [SmoothView] C:\Programmi\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [FD_SAP] C:\WINDOWS\System32\Drivers\SAP\FD.exe
O4 - HKLM\..\Run: [LG_PLUtil] C:\Programmi\LG\SecureCell\PLBkMon.exe
O4 - HKLM\..\Run: [PLFFAP] C:\WINDOWS\system32\HotfixQ0306270.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programmi\File comuni\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Programmi\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Programmi\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Programmi\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Zone Labs Client] C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Programmi\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Programmi\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Programmi\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Programmi\3M\PSNLite\PsnLite.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Status Monitor.lnk = C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O12 - Plugin for .mpv: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{1AD2031F-E34A-4DE0-BF57-9100AD2EFC89}: NameServer = 151.99.125.2,151.99.125.3
O17 - HKLM\System\CS1\Services\Tcpip\..\{1AD2031F-E34A-4DE0-BF57-9100AD2EFC89}: NameServer = 151.99.125.2,151.99.125.3
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Programmi\TOSHIBA\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Programmi\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programmi\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Post #2
I hope i'm doing this right … says if i dont get a reply in 48h "Add Reply in your original log with the word ‘bump’ in the message" so … bump ….. beachcomber
Post #3
Hello and welcome to the forums. Sorry for the delay in responding, but we have been pretty busy here lately. Since your log might have changed since your last posting, I would like to see a new log. If you could please post a new log, I will be glad to review it.
Post #4
Thanks daparker,

no worries about the delay …. lot of other users with bigger probs than mine…

Logfile of HijackThis v1.99.1
Scan saved at 11:38:23 PM, on 8/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Programmi\TOSHIBA\Power Management\CeEPwrSvc.exe
C:\Programmi\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Programmi\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programmi\Apoint2K\Apoint.exe
C:\Programmi\TOSHIBA\PadTouch\PadExe.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Programmi\TOSHIBA\Power Management\CePMTray.exe
C:\Programmi\TOSHIBA\E-KEY\CeEKey.exe
C:\Programmi\EzButton\EzButton.EXE
C:\Programmi\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\ZoomingHook.exe
C:\Programmi\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Programmi\TOSHIBA\ConfigFree\NDSTray.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\Apoint2K\Apntex.exe
C:\WINDOWS\System32\Drivers\SAP\FD.exe
C:\Programmi\LG\SecureCell\PLBkMon.exe
C:\WINDOWS\system32\HotfixQ0306270.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
C:\Programmi\Brother\ControlCenter2\brctrcen.exe
C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe
C:\Programmi\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Nikon\NkView6\NkvMon.exe
C:\Programmi\3M\PSNLite\PsnLite.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe
C:\PROGRA~1\3M\PSNLite\PSNGive.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com.au/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Apoint] C:\Programmi\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [PadTouch] "C:\Programmi\TOSHIBA\PadTouch\PadExe.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\Programmi\TOSHIBA\Power Management\CePMTray.exe
O4 - HKLM\..\Run: [CeEKEY] C:\Programmi\TOSHIBA\E-KEY\CeEKey.exe
O4 - HKLM\..\Run: [EzButton] C:\Programmi\EzButton\EzButton.EXE
O4 - HKLM\..\Run: [TPNF] C:\Programmi\TOSHIBA\TouchPad\TPTray.exe
O4 - HKLM\..\Run: [ZoomingHook] c:\WINDOWS\System32\ZoomingHook.exe
O4 - HKLM\..\Run: [SmoothView] C:\Programmi\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [FD_SAP] C:\WINDOWS\System32\Drivers\SAP\FD.exe
O4 - HKLM\..\Run: [LG_PLUtil] C:\Programmi\LG\SecureCell\PLBkMon.exe
O4 - HKLM\..\Run: [PLFFAP] C:\WINDOWS\system32\HotfixQ0306270.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Programmi\File comuni\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Programmi\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Programmi\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Programmi\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Programmi\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Zone Labs Client] C:\Programmi\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Programmi\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Programmi\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkvMon.exe.lnk = C:\Programmi\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Programmi\3M\PSNLite\PsnLite.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O4 - Global Startup: Status Monitor.lnk = C:\Programmi\Brother\Brmfcmon\BrMfcWnd.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O12 - Plugin for .mpv: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{1AD2031F-E34A-4DE0-BF57-9100AD2EFC89}: NameServer = 151.99.125.2,151.99.125.3
O17 - HKLM\System\CS1\Services\Tcpip\..\{1AD2031F-E34A-4DE0-BF57-9100AD2EFC89}: NameServer = 151.99.125.2,151.99.125.3
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Programmi\TOSHIBA\Power Management\CeEPwrSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Programmi\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Servizio Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programmi\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

…………hope this makes sense to you.

Also did a search for files created/modified around the time of the trojan alert at (16:31:39). Showed:

created same day in c:\documents and settings\pc\impostazioni locali\temp
16:31:37 IMT2D 2050 bytes, 4,096 bytes on disc
16:31:38 IMT2E 426 bytes, 4,096 bytes on disc
xml documents

thanks for your help,

beachcomber
Post #5
Ok, nothing malicious in your log, so let's do some scans. Please run full scans with Ad-Aware SE and Spybot-S&D as follows:
(If you already have Ad-Aware SE 1.06 and Spybot 1.4 installed, you can skip the installation steps. If you don't, please uninstall your old versions and install the new ones from the links below.)

Full Ad-Aware Scan
Please download Ad-Aware SE from here:
http://www.majorgeeks.com/download506.html
Install Ad-Aware and run it. In the bottom-right hand corner, click "Check for updates now". Click "Connect" to download the newest reference file.

Now we will configure Ad-Aware to perform a full scan. In the Ad-Aware main window, click on the gear icon at the top of the screen to open the preferences window. In the "General" window, make sure the following options are selected:
1) Automatically save log-file
2) Automatically quarantine objects prior to removal
3) Safe Mode (always request confirmation)

Click the "Scanning" button on the left-hand side and make sure the following options are selected:
1) Scan within archives
2) Scan active processes
3) Scan registry
4) Deep scan registry
4) Scan my IE Favorites for banned URLs
5) Scan my Hosts file

Please also click on "Select drives & folders to scan" and select your hard drive(s). Then click the "Advanced" button on the left-hand side and make sure all the options under "Log-file Detail Level" are selected. Next, click the "Tweak" button on the left-hand side. Click on "Scanning Engine" and make sure the following options are selected:
1) Unload recognized processes & modules during scanning
2) Obtain command line of scanned processes
3) Scan registry for all users instead of current user only

Click on "Cleaning Engine" and make sure the following options are selected:
1) Always try to unload modules before deletion
2) During removal, unload Explorer and IE if necessary
3) Let Windows remove files in use at next reboot
4) Delete quarantined objects after restoring

Finally, click on "Safety Settings" and make sure the following options are selected:
1) Automatically select problematic objects in results lists
2) Write-protect system files after repair (Hosts file, etc)

Click on "Proceed" to save the preferences. Then please click the "Start" button on the bottom right side to begin a scan. Select "Use custom scanning options" and then click "Next". Ad-Aware will then scan for malware. When it is finished, make sure any objects listed in RED are selected and click "Next" to remove the objects. Then please restart your computer.


Spybot Full Scan
Next, please download Spybot-S&D from here:
http://www.majorgeeks.com/download.php?det=2471
Install Spybot-S&D and run it. Select "Search for updates" and then select all available updates. Click on the drop-down box in the top center to choose a download location nearest to you. Then click "Download updates". When all updates have downloaded, close Spybot-S&D, and then run it again. Click on "Check for problems". When the scan has finished, select any entries listed in red and click "Fix selected problems". Then please restart your computer again. Let me know how the scans go and if anything cannot be removed.
Post #6
Hi Deparker, Went well. Stages were: De-install - various registry changes flagged, which I guessed made sense. Download – couple of programs trying to get access to net thru’ firewall, but nothing seemed unusual (to me) Adaware – 4 tracking cookies, all removed easy. Rebooted Spybot – 5 DSO expoits…………………… DSO Exploit: Data source object exploit (Registry change, fixed) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3 DSO Exploit: Data source object exploit (Registry change, fixed) HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3 DSO Exploit: Data source object exploit (Registry change, fixed) HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3 DSO Exploit: Data source object exploit (Registry change, fixed) HKEY_USERS\S-1-5-21-2796188823-23436979-2785278728-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3 DSO Exploit: Data source object exploit (Registry change, fixed) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3 Zero on re-scan. I have the full spybot results if you want them. How do we stand? thanks & cheers, beachcomber
Post #7
Ok, no problems there. Let's try a trojan scan. Please download the trial version of Ewido Security Suite here. Install it, and update the definitions to the newest files. Run the scan and allow it fix what it finds. Please post the log for me to review.
Post #8
report showed c:\Programmi\Toshiba Connect\InterDialer.exe -> Heuristic.Win32.Dialer I think this is a false positive. There is a little phone icon on the desk top, titled "toshiba connect", which links to this file. When you click on it a login popup comes up, but it doesn't do anything, (no details in the fields) and it is not the popup i use to log on thru'. file details are: created 31.8.2004 modified 22.5.2003 ult access 25.8.2005 but this does NOT make sense …. created AFTER being modified, and accessed today when I've never used it??? If I do clear it, is it easy to get back? thanks beachcomber
Post #9
Yeah, let's not worry about that one. One more scan. Please download the free MWAV antivirus tool from here. Save it to the desktop and run it. Follow the prompts to scan your system for viruses. Then please post for me the log of infected files from the BOTTOM panel of the scan window. Please remove any lines relating to "Invalid object" as they are not needed at this time.
Post #10
Took near 1.5 hours!!!…. lots of "invalid objects", and these………… Object "RedV Spyware/Adware" found in File System! Action Taken: No Action Taken. Object "AdvSearch Spyware/Adware" found in File System! Action Taken: No Action Taken. File C:\Programmi\Toshiba Connect\InstID.exe tagged as "not-a-virus:Dialer.Win32.InterDialer.a". Action Taken: No Action Taken. File C:\Programmi\Toshiba Connect\InstID.exe tagged as "not-a-virus:Dialer.Win32.InterDialer.a". Action Taken: No Action Taken. thanks, daparker, what's next????
Post #12
PC seems OK, the odd hiccup, but within normal “windows” limits I'd say. I’m still thinking about those original "auto-changes" which I had in the first place. They were…. 1. after deleting the trojan I suddenly started getting Security Centre alerts during bootup 2. so I did a system restore, which got me back to the “pre-Trojan” situation of not seeing any security centre alerts during bootup (even though my autoupdate was still off and NAV not updated) 3. then Security Centre alerts returned during bootup. Even though security centre alerts are great, I don’t like things which turn themselves on for no good reason. Maybe do another system restore and see if it does the same thing again???????
Post #14
Exact text, no, as my windows isn’t in English, but it is just the normal “balloon” message which appears from the Windows Security center icon on the toolbar during pc bootup. Rough translating…. Your computer might be exposed to risks Automatic updates is deactivated. Norton anti virus is deactivated. Click on this reminder to resolve the problem The “norton” line then disappears very late in bootup. Never got these messages before trojan, got it after, then eliminated it by a system restore, then it returned. Obviously I can just turn the autoupdates back on but ………. why did they come back AFTER the system restore??? Worth trying another system restore??? And why does Norton open so late in the boot process. thanks heaps!
Post #15
Well, I am not sure why it is doing that, but based on the scans we have done, your system is pretty clean. You might try re-installing Norton to see if that helps.

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