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Spyware / Malware / Virus Removal

first time running Highjack

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Logfile of HijackThis v1.99.1
Scan saved at 8:57:27 PM, on 5/12/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\WINDOWS\Explorer.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\PROGRA~1\Toolbar\TBPSSvc.exe
D:\Program Files\Common Files\WinTools\WToolsS.exe
D:\WINDOWS\System32\BRMFRSMG.EXE
D:\PROGRA~1\Toolbar\TBPS.exe
D:\PROGRA~1\Toolbar\PIB.exe
D:\Program Files\Common Files\WinTools\WToolsA.exe
D:\Program Files\Common Files\WinTools\WSup.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\WinZip\WZQKPICK.EXE
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
D:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe
D:\Program Files\Windows Media Player\wmplayer.exe
D:\Program Files\Yahoo!\Messenger\YPager.exe
D:\Program Files\mozilla.org\Mozilla\mozilla.exe
D:\Documents and Settings\Terry Edwards\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.seekerbar.com/ie.aspx?tb_id=50154
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.seekerbar.com/ie.aspx?tb_id=50154
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.seekerbar.com/ie.aspx?tb_id=50154
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - D:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Csearchplugins%5Cgoogle.src"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - D:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - D:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: (no name) - {A78860C8-EE1A-46DF-A97F-E3E6D433E80B} - D:\WINDOWS\system32\tqyu.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - D:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] D:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinTools] D:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunOnce: [WinTools] D:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe /boot
O4 - HKLM\..\RunOnce: [TBPS] D:\PROGRA~1\Toolbar\TBPS.exe /boot
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\RunOnce: [pc1od.exe] D:\WINDOWS\System32\pc1od.exe /k
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = D:\Program Files\Quicken\bagent.exe
O4 - Global Startup: WinZip Quick Pick.lnk = D:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/304237a6b9d488…ip/RdxIE601.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EBE08220-D023-4C75-AD3F-64F3E1670BCE}: NameServer = 69.72.64.2 69.72.0.2
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - D:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - D:\PROGRA~1\Toolbar\TBPSSvc.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - D:\Program Files\Common Files\WinTools\WToolsS.exe

http://forums.tomcoyote.org/index.php?show…ndpost&p;=164725
Post #2
Welcome to the forum.

Lets try this first:


1> Click on the "Start" button and select "Settings' and then "Control Panel". (If you are running Microsoft XP, you can go directly to the "Control Panel" from the "Start" button.)
2> When the "Control panel: window opens, double-click on the "Add/Remove Programs" Icon.
3> When the "Add/Remove Programs Properties window" opens, locate the listing for software you would like to uninstall from the list of installed programs. Our software includes: 'WebSearch Toolbar', 'WebSearch Tools', 'Search Assistant' and 'Win-Tools Easy Installer'.
4> Click once on the program to be uninstalled and then click on the Add/Remove button and follow the instructions.

5> Reboot and post a fresh HJT log, MrC
Post #3 last edited
hello mrc
thank you for your help. here is my new hjt log; i also ran AdAware

Logfile of HijackThis v1.99.1
Scan saved at 11:33:51 AM, on 5/14/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE :thumbup:
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\WinTools\WToolsS.exe
D:\WINDOWS\System32\BRMFRSMG.EXE
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
D:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\WinZip\WZQKPICK.EXE
D:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\Terry Edwards\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Csearchplugins%5Cgoogle.src"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A78860C8-EE1A-46DF-A97F-E3E6D433E80B} - D:\WINDOWS\system32\tqyu.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MimBoot] D:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] D:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinTools] D:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunOnce: [pc1od.exe] D:\WINDOWS\System32\pc1od.exe /k
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\RunOnce: [pc1od.exe] D:\WINDOWS\System32\pc1od.exe /k
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = D:\Program Files\Quicken\bagent.exe
O4 - Global Startup: WinZip Quick Pick.lnk = D:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/304237a6b9d488…ip/RdxIE601.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EBE08220-D023-4C75-AD3F-64F3E1670BCE}: NameServer = 69.72.64.2 69.72.0.2
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - D:\Program Files\Common Files\WinTools\WToolsS.exe
Post #4
OK, looks like it's still there.

First please move HJT into a folder so backups can be made.
Suggest:
D:\Documents and Settings\Terry Edwards\Desktop\MyHJT\HijackThis.exe

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:
WinTools for IE service

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.


Press Control-Alt-Del to enter the Task Manager.
Click on the Processes tab and end the following processes if listed:

WToolsS.exe

Exit the Task Manager when finished

Close ALL programs down, leaving ONLY HijackThis running.
Place a check against the following items:

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {A78860C8-EE1A-46DF-A97F-E3E6D433E80B} - D:\WINDOWS\system32\tqyu.dll
O4 - HKLM\..\Run: [WinTools] D:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\RunOnce: [pc1od.exe] D:\WINDOWS\System32\pc1od.exe /k
O4 - HKCU\..\RunOnce: [pc1od.exe] D:\WINDOWS\System32\pc1od.exe /k
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/304237a6b9d488…ip/RdxIE601.cab
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - D:\Program Files\Common Files\WinTools\WToolsS.exe

Click on Fix Checked and exit HijackThis.

Now delete these files and folders:

D:\Program Files\Common Files\WinTools\WToolsS.exe
D:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
D:\Program Files\Common Files\WinTools<—Folder too!
D:\WINDOWS\System32\pc1od.exe
D:\WINDOWS\system32\tqyu.dll

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

Reboot and post a fresh HJT log and lets see how we did, MrC
Post #5
hello mrc

here is my new log, however, i couldnt remove the system32tqyu.dll. the msg was
"access denied"."
i'm also getting a system32 error msg when i reboot.

Logfile of HijackThis v1.99.1
Scan saved at 2:23:21 AM, on 5/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\BRMFRSMG.EXE
D:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\Terry Edwards\Desktop\HijackThis.exe
D:\WINDOWS\system32\NOTEPAD.EXE

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Csearchplugins%5Cgoogle.src"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MimBoot] D:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EBE08220-D023-4C75-AD3F-64F3E1670BCE}: NameServer = 69.72.64.2 69.72.0.2
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #6
OK, lets try this:
Download and unzip the KillBox to a folder.

Now open up the KillBox.
Select the Delete on Reboot option.
In the field labeled Full Path of File to Delete copy and paste this in.

D:\WINDOWS\system32\tqyu.dll

Hit the delete button
OK
Reboot the computer
If you recieve an error message "PendingRenameOperation…." and your computer doesn't restart, please restart it manually.


Reboot and let me know how it is, MrC
Post #7 last edited
goog mornining mrc :D killbox didnt work; its still there :( what next? thank you for all your help and when my circumstances improve, i will be sending in a donation. this is the one place i feel obligated to share my pittance of an allowance with. :rofl:
Post #9
here is my new log

Logfile of HijackThis v1.99.1
Scan saved at 10:00:44 PM, on 5/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\BRMFRSMG.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
D:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\mozilla.org\Mozilla\mozilla.exe
D:\Documents and Settings\Terry Edwards\Desktop\MyHJT\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Csearchplugins%5Cgoogle.src"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MimBoot] D:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EBE08220-D023-4C75-AD3F-64F3E1670BCE}: NameServer = 69.72.64.2 69.72.0.2
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #10
good afternoon mr c

i believe i have been successful in deleting system32/tqyu.dll. i went into its properties and unchecked hidden.

here is an updated log

Logfile of HijackThis v1.99.1
Scan saved at 1:55:34 PM, on 5/16/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\savedump.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\System32\BRMFRSMG.EXE
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
D:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
D:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
D:\WINDOWS\System32\devldr32.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Messenger\msmsgs.exe
D:\Documents and Settings\Terry Edwards\Desktop\MyHJT\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5Cmozilla.org%5CMozilla%5Csearchplugins%5Cgoogle.src"); (D:\Documents and Settings\Terry Edwards\Application Data\Mozilla\Profiles\default\4cdilcqb.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MimBoot] D:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [ccRegVfy] "D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "D:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] D:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #11
Looks Good! Well Done! :thumbup:


I'll leave you with……..

Some preventive maintenance:

——————Must have or do:—————–

Now that you're clean: <—-Important Step!!!!
Delete your system restore files and create a new restore point:
(ME and XP users only)

XP system restore

ME system restore


Visit Windows Update and install all the lastest critical updates.

Install these two free programs, they sit in the backround and protect your system from spy and adware being installed on your system, also from your browser being hijacked. Check for updates weekly.

SpywareBlaster

SpywareGuard


IE-SPYAD
Puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
IE-SPYAD

SpyBot has some protection benefits - use them.

Need a free anti virus?
AVG*free
(check for updates - daily)

How about a firewall? The front door to your computer.
ZoneAlarm*free



———-Free malware removal programs:———-

SpyBot
AD-Aware
CW-Shredder

Free Online Trojan Scan

A SQUARED FREE TROJAN SCANNER

Trojan Hunter
TrojanHunter - free trial

Please consider using FireFox instead of Internet Explorer

Replace Java with SunJava

Pop-up stoppers:
GoogleToolBar
Pop-upStopperFree

Don't open e-mail attachments without first scanning them with an up-to-date
anti virus program, even after doing that I would be very careful. Don't click on any executables in e-mails or any other links that you're not sure of.
Watch your surfing habits, don't click on or download anything you're not sure of. Don't install a program that hasn't been recommended by a reputable organization.

Good luck and thanks for using the forum - MrC :wavey:
Post #12
As this problem has been resolved the topic will be closed. If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)

The subject of the email must be "Reopen". Include your post username and details about why you need it reopened, with a valid link to your post.

Thanks, MrC

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