HijackThis log

thanks for your help - here is my log:

Logfile of HijackThis v1.98.2
Scan saved at 7:37:34 PM, on 5/5/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
C:\WINDOWS\System32\SahAgent.exe
C:\WINDOWS\System32\open32.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINDOWS\System32\ctfmon.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\America Online 9.0\aoltray.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\System32\wuauclt.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\blank.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\Dean\LOCALS~1\Temp\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\webdlg32.dll
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - C:\WINDOWS\EliteSideBar\EliteSideBar 08.dll
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl_2.exe
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe"
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [loader32] C:\WINDOWS\loader32.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [WebSearch] C:\WINDOWS\System32\WebSrch2.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Kvj] C:\WINDOWS\Gtf.exe
O4 - HKCU\..\Run: [Les] C:\WINDOWS\Qgc.exe
O4 - HKCU\..\Run: [Nuk] C:\WINDOWS\Pjo.exe
O4 - HKCU\..\Run: [Qut] C:\WINDOWS\System32\Sqp.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C…/bridge-c11.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/website.ocx
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4…006_regular.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsIns….cab?refid=4746
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,21/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…438/mcfscan.cab
O18 - Filter: text/html - {B72F75B8-93F3-429D-B13E-660B206D897A} - (no file)
O18 - Filter: text/plain - {B72F75B8-93F3-429D-B13E-660B206D897A} - (no file)
O21 - SSODL: NTWSMON - {9E557A40-2A81-44AB-A226-BC256B646B60} - C:\WINDOWS\System32\jgn1fier.dll (file missing)
O21 - SSODL: NTDBGTOOL - {C08A212D-5892-4EC3-924B-97792AF59195} - C:\WINDOWS\System32\rtcdconf.dll (file missing)

Thank you so much for your suggestions! I ran the SpSeHjfix and the LQfix. Enclosed are my logs from the SpSeHjfix and my new HiJackThis log. Please let me know what I should do next…

Much appreciated,
Lisa


(5/12/05 6:26:57 PM) SPSeHjFix started v1.1.2
(5/12/05 6:26:57 PM) OS: WinXP Service Pack 1 (5.1.2600)
(5/12/05 6:26:57 PM) Language: english
(5/12/05 6:26:57 PM) Win-Path: C:\WINDOWS
(5/12/05 6:26:57 PM) System-Path: C:\WINDOWS\System32
(5/12/05 6:26:57 PM) Temp-Path: C:\DOCUME~1\Lisa\LOCALS~1\Temp\
(5/12/05 6:27:07 PM) Disinfection started
(5/12/05 6:27:07 PM) Bad-Dll(IEP): c:\docume~1\dean\locals~1\temp\se.dll
(5/12/05 6:27:07 PM) Searchassistant Uninstaller found: regsvr32 /s /u C:\WINDOWS\System32\dkib.dll
(5/12/05 6:27:07 PM) Searchassistant Uninstaller - Keys Deleted
(5/12/05 6:27:07 PM) UBF: 10 - UBB: 1 - UBR: 30
(5/12/05 6:27:07 PM) FilterKey: HKCR\text/html (deleted)
(5/12/05 6:27:07 PM) FilterKey: HKCR\CLSID\{B72F75B8-93F3-429D-B13E-660B206D897A} (error while deleting)
(5/12/05 6:27:07 PM) FilterKey: HKLM\SOFTWARE\Classes\text/html (error while deleting)
(5/12/05 6:27:07 PM) FilterKey: HKCR\text/plain (deleted)
(5/12/05 6:27:07 PM) FilterKey: HKCR\CLSID\{B72F75B8-93F3-429D-B13E-660B206D897A} (error while deleting)
(5/12/05 6:27:07 PM) FilterKey: HKLM\SOFTWARE\Classes\text/plain (error while deleting)
(5/12/05 6:27:07 PM) UBF: 8 - UBB: 1 - UBR: 30
(5/12/05 6:27:07 PM) Bad IE-pages:
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Search Bar: res://c:\docume~1\dean\locals~1\temp\se.dll/sp.html
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Search Page: about:blank
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, Start Page: about:blank
deleted: HKLM\Software\Microsoft\Internet Explorer\Main, HomeOldSP: about:blank
(5/12/05 6:27:07 PM) Stealth-String not found
(5/12/05 6:27:07 PM) File added to delete: c:\windows\system32\dkib.dll
(5/12/05 6:27:07 PM) File added to delete: error
(5/12/05 6:27:07 PM) Reboot


(5/12/05 6:29:59 PM) SPSeHjFix started v1.1.2
(5/12/05 6:29:59 PM) OS: WinXP Service Pack 1 (5.1.2600)
(5/12/05 6:29:59 PM) Language: english
(5/12/05 6:29:59 PM) Win-Path: C:\WINDOWS
(5/12/05 6:29:59 PM) System-Path: C:\WINDOWS\System32
(5/12/05 6:29:59 PM) Temp-Path: C:\DOCUME~1\Lisa\LOCALS~1\Temp\

Logfile of HijackThis v1.98.2
Scan saved at 6:54:23 PM, on 5/12/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
C:\WINDOWS\System32\open32.exe
C:\WINDOWS\System32\combop.exe
C:\WINDOWS\System32\combo.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\America Online 9.0\aoltray.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\wanmpsvc.exe
C:\temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\webdlg32.dll
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - C:\WINDOWS\EliteSideBar\EliteSideBar 08.dll (file missing)
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl_2.exe
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe"
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [loader32] C:\WINDOWS\loader32.exe
O4 - HKLM\..\Run: [WebSearch] C:\WINDOWS\System32\WebSrch2.exe
O4 - HKLM\..\Run: [Network Protocol] C:\WINDOWS\System32\kbdfprov.exe
O4 - HKLM\..\Run: [combop.exe] combop.exe
O4 - HKLM\..\Run: [combo.exe] combo.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Kvj] C:\WINDOWS\Gtf.exe
O4 - HKCU\..\Run: [Les] C:\WINDOWS\Qgc.exe
O4 - HKCU\..\Run: [Nuk] C:\WINDOWS\Pjo.exe
O4 - HKCU\..\Run: [Qut] C:\WINDOWS\System32\Sqp.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - (no file)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C…/bridge-c11.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/website.ocx
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4…006_regular.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsIns….cab?refid=4746
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,21/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…438/mcfscan.cab
O21 - SSODL: NTWSMON - {9E557A40-2A81-44AB-A226-BC256B646B60} - C:\WINDOWS\System32\jgn1fier.dll (file missing)
O21 - SSODL: NTDBGTOOL - {C08A212D-5892-4EC3-924B-97792AF59195} - C:\WINDOWS\System32\rtcdconf.dll (file missing)
O21 - SSODL: Connection Protocol - {50059C2F-169D-4B65-A9F7-5A9A36BC74DE} - C:\WINDOWS\System32\ksuslgin.dll

To answer your first question, I did not use my PC since my prior post due to all the problems I've been having. Though I did notice that now when I log on my McAfee virus scan and firewall are disabled. When I try to enable them the application just shuts down and it will not let me re-open it. I'm assuming this is due to one of the viruses I have???

Anyway- thanks again for all of your suggestions, I REALLY APPRECIATE your help!!! This PC is so frustrating lately…

I ran the LSPfix and it found 32 things to remove. Then I ran the online virus scan and 109 bad files were found. All but 3 were deleted by that program. I manually was able to delete one of them. But Open32.exe and Spoolsrv32.exe were protected or in use and I couldn't remove them. I was able to rename them so I changed their file extensions to .txt, I don't know if this will help or not.

I ran the latest version of HiJackThis and here is my newest log: (let me know what you think my next step should be - THANKS SO MUCH!! :)-

Logfile of HijackThis v1.99.1
Scan saved at 5:30:49 PM, on 5/15/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
C:\WINDOWS\System32\open32.exe
C:\WINDOWS\System32\combop.exe
C:\WINDOWS\System32\combo.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\temp\hijackthisMorgan\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://w-find.com/sp.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\webdlg32.dll
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - C:\WINDOWS\EliteSideBar\EliteSideBar 08.dll (file missing)
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl_2.exe
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe"
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [loader32] C:\WINDOWS\loader32.exe
O4 - HKLM\..\Run: [WebSearch] C:\WINDOWS\System32\WebSrch2.exe
O4 - HKLM\..\Run: [Network Protocol] C:\WINDOWS\System32\kbdfprov.exe
O4 - HKLM\..\Run: [combop.exe] combop.exe
O4 - HKLM\..\Run: [combo.exe] combo.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Kvj] C:\WINDOWS\Gtf.exe
O4 - HKCU\..\Run: [Les] C:\WINDOWS\Qgc.exe
O4 - HKCU\..\Run: [Nuk] C:\WINDOWS\Pjo.exe
O4 - HKCU\..\Run: [Qut] C:\WINDOWS\System32\Sqp.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - C:\WINDOWS\System32\wldr.dll (file missing)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - C:\WINDOWS\System32\wldr.dll (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O15 - Trusted Zone: *.horse-active.net (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted IP range: 64.62.171.156 (HKLM)
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C…/bridge-c11.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/website.ocx
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4…006_regular.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsIns….cab?refid=4746
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,21/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…438/mcfscan.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: NTWSMON - {9E557A40-2A81-44AB-A226-BC256B646B60} - C:\WINDOWS\System32\jgn1fier.dll (file missing)
O21 - SSODL: NTDBGTOOL - {C08A212D-5892-4EC3-924B-97792AF59195} - C:\WINDOWS\System32\rtcdconf.dll (file missing)
O21 - SSODL: Connection Protocol - {50059C2F-169D-4B65-A9F7-5A9A36BC74DE} - C:\WINDOWS\System32\ksuslgin.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: iSeries Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Windows update Service (updater) - Unknown owner - C:\WINDOWS\System32\winsvc.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)

I'm assuming this is due to one of the viruses I have???

Thats right. You better not use this computer, aspecially not for sending email because the virus spread that way.


Download DelDomains
Save the file to the desktop.
Then go to the desktop, right click on DelDomains.inf, and choose Install.
You may not see any noticeable changes or prompts; this is normal.
**Note** This will remove all entries in the "Trusted Zone"

-Click Start>Run and type in: services.msc
-Click OK
-In the Services window find: Windows update Service (updater)
-Select/highlight and right click the entry, and choose: Properties
-On the General tab, under Service Status click the Stop button
-Beside: Startup Type, in the drop menu, select: Disabled
-Click Apply, then OK
Follow the same procedure for this service: ZESOFT - Unknown owner

Reboot, open hijack and click config, tabblad Misc Tools, "delete an NT service"

Copy and past: updater

click "OK"

repeat this for the following lines: ZESOFT


Go to taksmanager (ctr + alt + del) en end the below process:
C:\WINDOWS\System32\open32.exe
C:\WINDOWS\System32\combop.exe
C:\WINDOWS\System32\combo.exe

Take care: some files can be hidden, so first go to start > control panel > folder options > view (tab) > mark “show hidden files en extensions >OK

Print this advice for in safe mode there is no internetconnection
Reboot your pc into safe mode for all OS

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!

1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.
2. Copy and paste HijackThis.exe to the new folder.
3. Close ALL windows except HJT
4. SCAN with HJT


Close all windows and open HijackThis.
Click "scan only” in the main window
Put a check beside the lines below and choose “FIX checked”.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = C:\WINDOWS\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://w-find.com/sp.htm
R3 - URLSearchHook: StartBHO Class - {30192F8D-0958-44E6-B54D-331FD39AC959} - C:\WINDOWS\webdlg32.dll
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O2 - BHO: &EliteSideBar - {ED103D9F-3070-4580-AB1E-E5C179C1AE41} - C:\WINDOWS\EliteSideBar\EliteSideBar 08.dll (file missing)
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll (file missing)
O4 - HKLM\..\Run: [Inet Delivery] C:\Program Files\Inet Delivery\inetdl_2.exe
O4 - HKLM\..\Run: [Shell] open32.exe
O4 - HKLM\..\Run: [loader32] C:\WINDOWS\loader32.exe
O4 - HKLM\..\Run: [WebSearch] C:\WINDOWS\System32\WebSrch2.exe
O4 - HKLM\..\Run: [Network Protocol] C:\WINDOWS\System32\kbdfprov.exe
O4 - HKLM\..\Run: [combop.exe] combop.exe
O4 - HKLM\..\Run: [combo.exe] combo.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Kvj] C:\WINDOWS\Gtf.exe
O4 - HKCU\..\Run: [Les] C:\WINDOWS\Qgc.exe
O4 - HKCU\..\Run: [Nuk] C:\WINDOWS\Pjo.exe
O4 - HKCU\..\Run: [Qut] C:\WINDOWS\System32\Sqp.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - C:\WINDOWS\System32\wldr.dll (file missing)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {262FFD76-6886-424D-A57A-A77A7704E2DD} - C:\WINDOWS\System32\wldr.dll (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - Trusted Zone: *.horse-active.net (HKLM)
O15 - Trusted Zone: *.slotchbar.com (HKLM)
O15 - Trusted IP range: 64.62.171.156 (HKLM)
O16 - DPF: v3cab - http://searchmiracle.com/cab/v3cab.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C…/bridge-c11.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} (Loader2 Control) - http://static.topconverting.com/activex/website.ocx
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4…006_regular.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsIns….cab?refid=4746
O21 - SSODL: NTWSMON - {9E557A40-2A81-44AB-A226-BC256B646B60} - C:\WINDOWS\System32\jgn1fier.dll (file missing)
O21 - SSODL: NTDBGTOOL - {C08A212D-5892-4EC3-924B-97792AF59195} - C:\WINDOWS\System32\rtcdconf.dll (file missing)
O21 - SSODL: Connection Protocol - {50059C2F-169D-4B65-A9F7-5A9A36BC74DE} - C:\WINDOWS\System32\ksuslgin.dll
O23 - Service: Windows update Service (updater) - Unknown owner - C:\WINDOWS\System32\winsvc.exe (file missing)
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)


Delete these (if present) folder and/or file
click on Start and then run, rightclick and choose explorer to find them.

C:\WINDOWS\System32\open32.exe
C:\WINDOWS\System32\combop.exe
C:\WINDOWS\System32\combo.exe
C:\WINDOWS\blank.htmp
C:\WINDOWS\webdlg32.dll
C:\WINDOWS\EliteToolBar
C:\WINDOWS\EliteSideBar
C:\Program Files\Inet Delivery
C:\WINDOWS\loader32.exe
C:\WINDOWS\System32\WebSrch2.exe
C:\WINDOWS\System32\kbdfprov.exe
C:\WINDOWS\System32\spoolsrv32.exe
C:\WINDOWS\Gtf.exe
C:\WINDOWS\Qgc.exe
C:\WINDOWS\Pjo.exe
C:\WINDOWS\System32\Sqp.exe
C:\WINDOWS\System32\wldr.dll
C:\WINDOWS\web\related.htm
C:\WINDOWS\System32\jgn1fier.dll
C:\WINDOWS\System32\rtcdconf.dll
C:\WINDOWS\System32\ksuslgin.dll
C:\WINDOWS\System32\winsvc.exe

Reboot the PC in normal mode, run HijackThis and please post a new log.

Thanks again for all your help, much appreciated! I followed your last instructions and here is my log file after all the fixes:

Logfile of HijackThis v1.99.1
Scan saved at 8:15:20 PM, on 5/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\IBM\Client Access\cwbckver.exe
C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\America Online 9.0\aoltray.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\wanmpsvc.exe
C:\hijackthisMorgan\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe"
O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…84/mcinsctl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m…,21/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…438/mcfscan.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: iSeries Access for Windows Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe