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Spyware / Malware / Virus Removal

Tons Of Popups, And About:blank Ie Startpage

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
i have so many popus and that stupid about:blank homepage on my moms computer, here is the HijackThis Log. thank you so much.

Logfile of HijackThis v1.99.1
Scan saved at 1:03:15 PM, on 4/22/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\WINDOWS\netgt32.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ntip32.exe
C:\Program Files\AIM\aim.exe
C:\Documents and Settings\Dzama\Desktop\123\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.dogpile.com/info.dogpl.toolbar/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {2F9CF46E-EFF6-35CD-9CDA-BF02ABD0CAF6} - C:\WINDOWS\atlba32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [ntip32.exe] C:\WINDOWS\system32\ntip32.exe
O4 - HKLM\..\RunOnce: [netgt32.exe] C:\WINDOWS\netgt32.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: Dogpile Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\DogpileToolbar\contextsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {BA224D00-9553-11d2-9D65-00A0CC22CBC4} - (no file)
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/release/PlaxoInstall.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/…nst_current.cab
O16 - DPF: {5E92F538-B50B-46C5-9C5F-C6EECED3F6C6} - http://www.dogpile.com/info.dogpl/tbar/dow…r.cab?ver=2.2.2
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://support.gateway.com/eSupport/static…h/weblaunch.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?322
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\msfw.exe (file missing)
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
Post #2
Welcome to the forum.

Please read through the instructions before you start (you may want to print this out).

Please download and install these programs - don't run them yet!!

Please download and unzip
AboutBuster to a folder. Inside the folder is a readme file that has instructions on the use of the program.
AboutBuster MUST be updated before you use it.
Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.
Tutorial

Download and unzip cwsserviceremove to your desktop. use link below:
http://lineofire.geekstogo.com/cwsserviceremove.zip

Download CW-Shredder at the link below:
http://cwshredder.net/bin/CWShredder.exe

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Reboot into SafeMode. <—MAKE SURE YOU KNOW HOW TO DO THIS!!

+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:

Important Step
1. Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:
Network Security Service

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

2. Reboot into Safe Mode

3. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for:

netgt32.exe
ntip32.exe

If you find the files, click on them, and then click End Process => Exit the Task Manager.

4. CLOSE ALL WINDOWS AND BROWSERS Scan with Hijack This and put checks next to all the following, then click "Fix Checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\utcwz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {2F9CF46E-EFF6-35CD-9CDA-BF02ABD0CAF6} - C:\WINDOWS\atlba32.dll
O4 - HKLM\..\Run: [ntip32.exe] C:\WINDOWS\system32\ntip32.exe
O4 - HKLM\..\RunOnce: [netgt32.exe] C:\WINDOWS\netgt32.exe
O9 - Extra button: (no name) - {BA224D00-9553-11d2-9D65-00A0CC22CBC4} - (no file)
O16 - DPF: {5E92F538-B50B-46C5-9C5F-C6EECED3F6C6} - http://www.dogpile.com/info.dogpl/tbar/dow…r.cab?ver=2.2.2
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\msfw.exe (file missing)

Click on Fix Checked and exit HijackThis.

5. Delete the following files if present:

C:\WINDOWS\netgt32.exe
C:\WINDOWS\system32\ntip32.exe
C:\WINDOWS\system32\msfw.exe
C:\WINDOWS\atlba32.dll
C:\WINDOWS\system32\utcwz.dll

(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)
If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.


6. Run AboutBuster . This will scan your computer for the bad files and delete them. It will ask to scan the system again, let it. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

7. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

8. Double click on the cwsserviceremove and when asked to merge say yes.

9. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

10. Reboot into normal mode.

11. Download and run this online virus scan:
http://housecall.trendmicro.com/housecall/start_corp.asp
Make sure you check "AutoClean"

12. Reboot and post a fresh HJT log back here by using the add reply button below, and lets see how we did, MrC
Post #3
were getting there. theres still some popups. the about:blank home was gone, then i start to run the online virus checker and i got an error, then i tried again and the about:blank was back. i couldnt get the virus checker to run. here is my HJT log


Logfile of HijackThis v1.99.1
Scan saved at 5:18:02 PM, on 4/23/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\addrh32.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\d3iz.exe
C:\Documents and Settings\Dzama\Desktop\123\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.dogpile.com/info.dogpl.toolbar/
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {12F5B24E-24A1-5180-4D31-CA0B61D0650B} - C:\WINDOWS\system32\addos.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [d3iz.exe] C:\WINDOWS\system32\d3iz.exe
O8 - Extra context menu item: Dogpile Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\DogpileToolbar\contextsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt1_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/release/PlaxoInstall.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/…nst_current.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://support.gateway.com/eSupport/static…h/weblaunch.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?322
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\addrh32.exe" /s (file missing)
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

THANKS MR C!!!!
Post #4
You didn't post the AboutBuster log, but it looks like it didn't fix it.

Do this for me:

Download 'SpSeHjfix'. into a folder. (don't run it yet)

Download CW-Shredder:
http://cwshredder.net/bin/CWShredder.exe

Make sure you know how to boot into - SafeMode

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin


—————————————————————————

Reboot into safe mode

Disconnect from the net and Close ALL OPEN PROGRAMS.
Run 'SpSeHjfix'. and click on "Start Disinfection".
When it's finished it will reboot your machine to finish the cleaning process.
The tool creates a log of the fix which will appear in the folder.

Repeat the process above until you get a log like this - 'not infected'

Then run CW-Shredder - hit the FIX button.

3-26-05 18:08:05) SPSeHjFix started v1.1.0
(3-26-05 18:08:05) OS: Win (4.10.2222)
(3-26-05 18:08:05) Language: svenska
(3-26-05 18:08:07) Disinfect started
(3-26-05 18:08:07) Bad-Dll(IEP): (not found)  <——
(3-26-05 18:08:07) Bad-Dll(IEP) in BHO: (not found) <——
(3-26-05 18:08:07) UBF: 4
(3-26-05 18:08:07) UBB: 2
(3-26-05 18:08:07) UBR: 17
(3-26-05 18:08:07) Bad IE-pages:
(3-26-05 18:08:07) Stealth-String not found:  <——
(3-26-05 18:08:07) Not infected->END  <——



Reboot and post a fresh HJT log and the log that was created by 'SpSeHjfix'.
Thanks, MrC
Post #5
Do this first if I caught you in time:

You have already downloaded the programs.

———————————————————————————

Please download and install these programs - don't run them yet!!

Please download and unzip
AboutBuster to a folder. Inside the folder is a readme file that has instructions on the use of the program.
AboutBuster MUST be updated before you use it.
Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.

Download and unzip cwsserviceremove to your desktop. use link below:
http://lineofire.geekstogo.com/cwsserviceremove.zip

Download CW-Shredder at the link below:
http://cwshredder.net/bin/CWShredder.exe

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Reboot into SafeMode. <—MAKE SURE YOU KNOW HOW TO DO THIS!!

+++++++++++++++++++++++++++++++++++++++++++++++++

Here's the fix:

Important Step
1. Go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called:
Remote Procedure Call (RPC) Helper

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

2. Reboot into Safe Mode

3. Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for:

addrh32.exe
d3iz.exe

If you find the files, click on them, and then click End Process => Exit the Task Manager.

4. CLOSE ALL WINDOWS AND BROWSERS Scan with Hijack This and put checks next to all the following, then click "Fix Checked"

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\ibcjx.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {12F5B24E-24A1-5180-4D31-CA0B61D0650B} - C:\WINDOWS\system32\addos.dll
O4 - HKLM\..\Run: [d3iz.exe] C:\WINDOWS\system32\d3iz.exe
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\addrh32.exe" /s (file missing)

Click on Fix Checked and exit HijackThis.


5. Delete the following files if present:

C:\WINDOWS\system32\addrh32.exe
C:\WINDOWS\system32\ibcjx.dll
C:\WINDOWS\system32\addos.dll
C:\WINDOWS\system32\d3iz.exe

(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)
If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.


6. Run AboutBuster . This will scan your computer for the bad files and delete them. It will ask to scan the system again, let it. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

7. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

8. Double click on the cwsserviceremove and when asked to merge say yes.

9. Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

10. Reboot into normal mode.

11. Download and run this online virus scan:
http://housecall.trendmicro.com/housecall/start_corp.asp
Make sure you check "AutoClean"

12. Reboot and post a fresh HJT log back here by using the add reply button below, and lets see how we did, MrC

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