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Pop Ups Wont Go Away

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Post #1
Hi all,

Please help me, I have tried everything…I have used sbybot and ad aware, and I have several pop up blockers including the one with windows service pack 2 and symantec internet security. I still cannot get rid of two pop ups that show up everytime i open my homepage.

here is a copy of my logfile

Logfile of HijackThis v1.98.2
Scan saved at 3:41:00 PM, on 3/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\l?ass.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn10\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0B633D93-D05E-DBFA-0A31-8BCAC9D2CA99} - C:\WINDOWS\system32\wqplshk.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn10\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Uyoplx] C:\WINDOWS\system32\l?ass.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) - https://java.sun.com/products/plugin/autodl…indows-i586.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d…/ITDetector.cab
Post #2 last edited
Hi pleasehelpme2,

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html

O2 - BHO: (no name) - {0B633D93-D05E-DBFA-0A31-8BCAC9D2CA99} - C:\WINDOWS\system32\wqplshk.dll
——————————-
is your norton AV updated and current? do a scan with it
——————————-
also do this: go to the C:\windows system32 directory
and sort the files by selecting name at top. is there another—> lsass.exe file down near bottom of list with a newer date?
—————————–
rescan with hjt and post new log after a reboot………..shelf life
—————————–

ps there is a newer version of hjt out now:
—–>go here http://www.subratam.org and under Removal Tools link find and download—-> Hijackthis.
Dont run it from within the zip file. Extract to a folder such as c:\Antispyware\Hijackthis\ or c:\Program Files\Hijackthis\ but not on your Desktop or a temporary folder.
This will allow us to use backups to restore entries if necessary and prevent it from being deleted when the temporary folders are cleaned out or creating its backup(s) or backup folder on the Desktop.

Once you have hijackthis.exe in it's permanent folder:
Start the program
Press Scan.
After the scan- the Scan button will change to a Save Log button.Save the log somewhere like your desktop.
Most of the log is harmless.dont fix anything yet.
copy/paste the saved log in your next reply.
Post #3
Thanks for helping me Shelflife

I downloaded the new version of HJT and removed the two objects that you said…also, there is an lsass(2).exe from 9/12/2003 and an lsass(4).exe from 9/12/2003 and an lsass.exe from 9/19/2004.

I am running norton right now, but as far as i know its current, and i scan once a week.

here is the new log

Logfile of HijackThis v1.99.1
Scan saved at 5:54:30 PM, on 3/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\l?ass.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\Program Files\hijack this\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn10\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn10\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Uyoplx] C:\WINDOWS\system32\l?ass.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.2) - https://java.sun.com/products/plugin/autodl…indows-i586.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d…/ITDetector.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #4
ok, good

this is a legit windows os file:
C:\WINDOWS\system32\lsass.exe

this maynot be:
C:\WINDOWS\system32\l?ass.exe

lets check this one out:
lsass.exe from 9/19/2004.
right click on it and select properties, see if its from microsoft also scan it with your AV
if it has a right click context menu.

one more thing, right click it and drag and> copy< it to your desktop,
next go to 1 or 2 of these and upload the file from your desktop for a online scan.

http://www.ravantivirus.com/scan/indexn.php
http://virusscan.jotti.dhs.org/
http://www.virustotal.com/xhtml/index_en.html
———————————
post back……………..
Post #5
Okay, looks like i missed a lsass.exe in my first search, there was another one later on the list like you had originally suggested…the icon is different than the normal .exe file type and this one does not have a "version" tab on the properties window like the microsoft one does the second program in your list returned this message for "bad" lsass file INFECTED/MALWARE (Note: only non-destructive malware has been found. Considering the non-destructive nature of samples like these - although they can be a pain in the ass -, results will not be stored in the database.) and the third program returned this: This is a report processed by VirusTotal on 03/08/2005 at 02:11:06 (CET)after scanning the file "l__1109" file. Antivirus Version Update Result AntiVir 6.30.0.5 03.07.2005 no virus found AVG 718 03.07.2005 no virus found BitDefender 7.0 03.07.2005 no virus found ClamAV devel-20050130 03.08.2005 Trojan.Dropper.Purityscan.I DrWeb 4.32b 03.07.2005 no virus found eTrust-Iris 7.1.194.0 03.07.2005 no virus found eTrust-Vet 11.7.0.0 03.07.2005 no virus found Fortinet 2.51 03.08.2005 no virus found F-Prot 3.16a 03.07.2005 no virus found Ikarus 2.32 03.07.2005 no virus found Kaspersky 4.0.2.24 03.08.2005 not-a-virus:AdWare.PurityScan.ai NOD32v2 1.1021 03.07.2005 no virus found Norman 5.70.10 03.07.2005 no virus found Panda 8.02.00 03.07.2005 Adware/PurityScan Sybari 7.5.1314 03.08.2005 no virus found Symantec 8.0 03.08.2005 no virus found should i just delete this bad file? ——————————————————————————–
Post #6
hi, good we got it. do this: run hjt once more and have it fix: O4 - HKCU\..\Run: [Uyoplx] C:\WINDOWS\system32\l?ass.exe ———————– now attempt to delete the lsass.exe in the C:\WINDOWS\system32 dir. make sure you get the right one, also delete the copy off the desk top. ———————– if they give you problems and you cant delete normally— do this: tap the f8 key when restarting your computer, from the options chose to boot into safe mode, make take couple min. to get to desk top. once in safe mode delete the files. then reboot normally. ———————-
Post #7
Thank you so much shelflife. I cant tell you how much I appreciate you taking the time to help me-this forum is truly a godsend. Thanks again.
Post #8
ok– if the pop ups are gone i leave you with this————>

Please follow a few tips to remain malware free:

Make sure you keep your Windows OS current by visiting Windows update
occasionaly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

Also download, install and keep updated- Antivirus Software (and use only one):
Free for home users:
avast! 4 Home Edition Download
AVG free version 7.0 AVG free version v6.0 updates ended 12/31/04
AntiVir Personal Edition

Adjust your browser settings: Change your(active x) settings in IE. With IE open go to tools, internet options, security tab. Click on the internet globe, then custom level. Set the first option "download signed active x controls" to prompt, the next two to disable. Read more:
Internet Explorer Privacy & Security Settings
Working with Internet Explorer 6 Security
Many exploits are directed at Internet Explorer, you dont have to use it. Try a different browser:
Like Firefox,
And Pegasus Mail for a safer e-mail client.

Install a firewall. A firewall will control what comes in from the internet and what leaves your computer to the internet. A firewall will also alert you when a application trys to connect to the internet from your computer, this is a good way to catch crapware or trojans, trying to connect out bound from your computer- whats that and why does it need a internet connection? You can deny it access it until more investigation is done. Zone Alarm is a free and easy to use firewall, that will provide in and outbound protection. Microsoft XP firewall only provides inbound protection. SP2 adds in and out bound protection which is better than nothing, but is not as robust as third party firewalls, Be sure to run only >one< firewall.If you use another, be sure to disable XP's built in firewall.A inexpensive NAT hardware router with SPI (firewall)would be even better,along with a software firewall.
Zone Alarm
Kerio Personal Firewall
Outpost Firewall

Download, install and update before using:(if these are constantly finding malware, then you need to make some changes)
Ad-Aware SE Personal edition
Spybot Search and destroy
Becarful with spyware "removers and scanners"– there are many "rogue/suspect" programs that "claim to remove" spyware.

Other programs to consider:
SpywareBlaster
IE-SPYAD
AntiTrojan software to fill in the gap:
a2 free
Ewido Security Suite
Trojan Hunter (30 day trial version)

Learn More:
How to Secure (and Keep Secure) My (New) Computer(s)
Home Computer Security
Wilders Security Advisors

Watch what you download, and where you download it from. Many programs come bundled with "extra" crapware you may not want. Make sure you know what it is you will be downloading and installing. Visit the makers website, learn more about the program, Does the program you want come bundled with other "3rd party" programs? What do the 3rd party programs do? Will they deliver ads? Track your surfing habits?.You may be installing more than you think, Read the EULA agreement, you know that paragraph of stuff you "agree to" before the software installs? Stay away from warez and crack sites. Becarful what you download from file sharing networks.If you are not sure, scan it with your Antivirus app. A small file (in KB) is probably not what you think it is. Some p2p clients also install 3rd party stuff you probably dont want.If you search hard enough you can usually find a "clean" alternative to any software.
Post #9
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