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Spyware / Malware / Virus Removal

I Tried To Do It Myself!

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Alrighty…I tried dilligently to figure this out and thought I had taken care of the "bad" 09 files. However, someone just "took over" my computer (tests or surveys.com, something that just poped up), changed my home page, and just over all pissed me off!! Thank you for all of your help, here's my log - file that is, I'm a girl!

Logfile of HijackThis v1.99.1
Scan saved at 11:15:12 PM, on 2/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\??anregw.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\DAVIDP~1\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us8l.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\Ontrack\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [Idmexd] C:\WINDOWS\system32\??anregw.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot8_x.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Fix-It Task Manager - Ontrack Data International - C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #2
Ok, I just tried to do it again, aka, look up all the codes and fix it - but pop ups are STILL happening. . I'm at my witts end :( :rant:
Post #4
Here is my fresh log. Thank you in advance for any and all help!! I'm so sick of onieda serve and party Poker I could die.

Logfile of HijackThis v1.99.1
Scan saved at 10:46:21 PM, on 2/26/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\??anregw.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\DOCUME~1\DAVIDP~1\LOCALS~1\Temp\Temporary Directory 3 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us8l.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {6310C1C9-0725-03F7-2FE4-0795BDA0DCCB} - C:\WINDOWS\system32\ivvto.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\Ontrack\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [Idmexd] C:\WINDOWS\system32\??anregw.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot8_x.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Reversi - http://download.games.yahoo.com/games/clients/y/rt0_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Fix-It Task Manager - Ontrack Data International - C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #5
Before we do anything, please move HijackThis into a permanent folder. It is important that you run HijackThis.exe in its own folder so the backup files that HijackThis file will create will not be accidentally deleted on reboot.

Open 'My Computer', then double-click to open C:\ (or the drive letter that your Windows is installed)
In the menu bar, click File–>New–>Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ or C:\HijackThis\ folder. Put your HijackThis.exe there, and double click to run it. Scan and post a new log.

Download FxAgentB.exe fromhere and save it to your desktop. After downloading, double-click the FxAgentB file to run it and the program will scan your entire hard drive - this may take a while. When it is done, it will generate a log file called FxAgentB.log - save that information as you will need to paste it here later. Reboot when done.

Next click here to download CWShredder by Merijn Bellekom and run it, hit 'fix' as opposed to 'scan only'.

Then click here to download Ad-Aware SE and install. Before scanning click on "check for updates now" to make sure you have the latest reference file. Click "Start", select "Perform Full System scan" and "Next" to start the scan. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".

Reboot when done, and post a fresh hijack log along with the FxAgentB log.

I also need you to do something else;

Launch Notepad, and copy/paste the box below into a new text file. Save it as FindFile.bat and save it on your Desktop.

dir C:\WINDOWS\system32\??anregw.exe /a h > files.txt 
notepad files.txt

Locate FindFile.bat on your Desktop and double-click on it. It will open Notepad with some text in it. Please post the text here.
Post #6
Thank you so much for your help!! :wavey: I have followed all of your directions and the new HJT log (after rebooting) is here, along with the other things which you asked for.

Logfile of HijackThis v1.99.1
Scan saved at 6:14:45 PM, on 2/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\??anregw.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us8l.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {6310C1C9-0725-03F7-2FE4-0795BDA0DCCB} - C:\WINDOWS\system32\ivvto.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\Ontrack\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [Idmexd] C:\WINDOWS\system32\??anregw.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot8_x.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Reversi - http://download.games.yahoo.com/games/clients/y/rt0_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Fix-It Task Manager - Ontrack Data International - C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


FindFiles.bat

Volume in drive C has no label.
Volume Serial Number is 6336-

Directory of C:\WINDOWS\system32

02/08/2005 06:34 AM 417,792 ??anregw.exe
1 File(s) 417,792 bytes

Directory of C:\Documents and Settings\DAVID PUGH\Desktop


FX agent had a popup which said that no agent.b was found.

Symantec Backdoor.Agent.B Removal Tool 1.0.1.2


C:\System Volume Information: (not scanned)
Backdoor.Agent.B has not been found on your computer.
:thumbup:


I installed the CWShredder and it said that I didn't have coolweb (Wow, CWShredder - imagine that). HOWEVER, when I scanned with the SpySubtract, I saw something about that on there. That log (spy subtract) is here:

——————————— SpySubtract session started ———————————
Machine=DPUGH
Time=Sun Feb 27 17:58:05 2005
Product Version=1, 0, 1, 49
OS Version=Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)

——————————— SpySubtract session ended ———————————

——————————— SpySubtract session started ———————————
Machine=DPUGH
Time=Sun Feb 27 17:58:24 2005
Product Version=1, 0, 1, 49
OS Version=Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)

Started Scanning
Programs in Memory
Finished Scanning
——————————— SpySubtract session started ———————————
Machine=DPUGH
Time=Sun Feb 27 18:14:12 2005
Product Version=1, 0, 1, 49
OS Version=Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)

Started Scanning
Programs in Memory
Finished Scanning
——————————— SpySubtract session started ———————————
Machine=DPUGH
Time=Sun Feb 27 18:20:14 2005
Product Version=1, 0, 1, 49
OS Version=Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)

Started Scanning
Internet Cookies
Found 'revenue.net' in 'Internet Explorer Cache'
Found 'server.iad.liveperson.net' in 'Internet Explorer Cache'
Found 'media.adrevolver.com' in 'Internet Explorer Cache'
Found 'realmedia.com' in 'Internet Explorer Cache'
Found 'go.com' in 'Internet Explorer Cache'
Found 'server.iad.liveperson.net' in 'Internet Explorer Cache'
Found 'zedo.com' in 'Internet Explorer Cache'
Found 'maxserving.com' in 'Internet Explorer Cache'
Found 'cookie.tickle.com' in 'Internet Explorer Cache'
Found 'atwola.com' in 'Internet Explorer Cache'
Found 'tickle.com' in 'Internet Explorer Cache'
Found 'media.adrevolver.com' in 'Internet Explorer Cache'
Found 'as-us.falkag.net' in 'Internet Explorer Cache'
Found 'hypertracker.com' in 'Internet Explorer Cache'
Programs in Memory
Windows Registry
Found '' in 'Software\Kazaa'
Found '' in 'Software\Kazaa\Settings'
Found '' in 'Software\Kazaa\Transfer'
Found '' in 'Software\KaZaA\CloudLoad'
Found '' in 'Software\KaZaA\ConnectionInfo'
Found '' in 'Software\KaZaA\LocalContent'
Found '' in 'Software\Kazaa'
Found '' in 'Software\Kazaa\Advanced'
Found '' in 'Software\Kazaa\DontShow'
Found '' in 'Software\Kazaa\InstantMessaging'
Found '' in 'Software\Kazaa\LocalContent'
Found '' in 'Software\Kazaa\Promotions\Broadband'
Found '' in 'SOFTWARE\Kazaa\Bandwidth\in'
Found '' in 'SOFTWARE\Kazaa\Bandwidth\LastEstimate'
Found '' in 'SOFTWARE\Kazaa\Bandwidth\out'
Found 'LastSearchHash' in 'Software\Kazaa'
Found 'Tmp' in 'Software\Kazaa'
Found 'Status' in 'Software\Kazaa\Advanced'
Found 'CloseToSystray' in 'Software\Kazaa\DontShow'
Found 'DisableListFiles' in 'Software\Kazaa\LocalContent'
Found 'BBDbLoc' in 'Software\Kazaa\Promotions\Broadband'
Found 'BroadNagCount2' in 'Software\Kazaa\Promotions\Broadband'
Found 'LastBBShown' in 'Software\Kazaa\Promotions\Broadband'
Found 'NullImageLoc' in 'Software\Kazaa\Promotions\Broadband'
Found 'NullImageLoc2' in 'Software\Kazaa\Promotions\Broadband'
Found '' in 'Software\Kazaa\Search'
Found 'b' in 'SOFTWARE\Kazaa\Bandwidth\LastEstimate'
Found 'b0' in 'SOFTWARE\Kazaa\Bandwidth\in'
Found 'b0' in 'SOFTWARE\Kazaa\Bandwidth\out'
Found 'b0seconds' in 'SOFTWARE\Kazaa\Bandwidth\in'
Found 'b0seconds' in 'SOFTWARE\Kazaa\Bandwidth\out'
Found 'b1' in 'SOFTWARE\Kazaa\Bandwidth\in'
Found 'b1' in 'SOFTWARE\Kazaa\Bandwidth\out'
Found 'CacheDiscoveryTime' in 'Software\Kazaa\Transfer'
Found 'CacheHost' in 'Software\Kazaa\Transfer'
Found 'CachePort' in 'Software\Kazaa\Transfer'
Found 'DatabaseDir' in 'SOFTWARE\Kazaa\LocalContent'
Found 'Date' in 'Software\Kazaa\Settings'
Found 'DlDir0' in 'Software\Kazaa\Transfer'
Found 'DownloadDir' in 'SOFTWARE\Kazaa\LocalContent'
Found 'UseCount' in 'Software\Kazaa\Settings'
Found 'NoUploadLimitWhenIdle' in 'Software\Kazaa\Transfer'
Found 'FirewallStatus' in 'SOFTWARE\Kazaa'
Found 'ListenPort' in 'SOFTWARE\Kazaa'
Found 'my_ip_address' in 'SOFTWARE\Kazaa'
Found 'network_config' in 'SOFTWARE\Kazaa'
Found 'Tmp' in 'SOFTWARE\Kazaa'
Found 'UDP_probe_successes' in 'SOFTWARE\Kazaa'
Found 'UDP_receive_status' in 'SOFTWARE\Kazaa'
Found 'time' in 'SOFTWARE\Kazaa\Bandwidth\LastEstimate'
Found 'ShareDir' in 'SOFTWARE\Kazaa\CloudLoad'
Found 'KazaaNet' in 'SOFTWARE\Kazaa\ConnectionInfo'
Found '' in 'SOFTWARE\Classes\CLSID\{8B0FA130-0C3D-4CB1-AEB7-2C29DA5509A3}'
Found '' in 'SOFTWARE\Classes\CLSID\{8B0FA130-0C3D-4CB1-AEB7-2C29DA5509A3}\Implemented Categories'
Found '' in 'SOFTWARE\Classes\CLSID\{8B0FA130-0C3D-4CB1-AEB7-2C29DA5509A3}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4}'
Found '' in 'SOFTWARE\Classes\CLSID\{8B0FA130-0C3D-4CB1-AEB7-2C29DA5509A3}\Implemented Categories\{7DD95802-9882-11CF-9FA9-00AA006C42C4}'
Found '' in 'SOFTWARE\Classes\TypeLib\{BAF13496-8F72-47A1-9CEE-09238EFC75F0}\1.0\0\win32'
Found '' in 'SOFTWARE\Classes\TypeLib\{BAF13496-8F72-47A1-9CEE-09238EFC75F0}\1.0\FLAGS'
Found '' in 'SOFTWARE\Classes\TypeLib\{BAF13496-8F72-47A1-9CEE-09238EFC75F0}\1.0\HELPDIR'
Internet URL Shortcuts
Files and Directories
Found 'errcatch.exe' in 'C:\Program Files\WinMX'
Found 'uninstall.exe' in 'C:\Program Files\WinMX'
Found 'WinMX.exe' in 'C:\Program Files\WinMX'
Found 'conscorr.inf' in 'C:\WINDOWS\inf'
Found 'stlb2.xml' in 'C:\WINDOWS\system32'
Finished Scanning
Post #7
Do you have Kazaa on your machine? It isn't recommended as it comes bundled with spyware.

Are you using an evaluation version of Spysubtract.. is it scan only?

Have you tried adaware and Spybot Search and Destroy, they are free for personal use and are available here and here

I see you have Spykiller, if you haven't paid for it then you might want to consider uninstalling it see here

Run hijackthis and click the scan button, when it has finished scanning then put a tick against the following, close all other browsers and windows and click 'fix checked'

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank

O2 - BHO: (no name) - {6310C1C9-0725-03F7-2FE4-0795BDA0DCCB} - C:\WINDOWS\system32\ivvto.dll

O4 - HKCU\..\Run: [Idmexd] C:\WINDOWS\system32\??anregw.exe

Then reboot into safe mode, you may have to enable hidden files and folders

C:\WINDOWS\system32\ivvto.dll
C:\WINDOWS\system32\??anregw.exe <— please right click on the file and click properties, if there is any information with regards to Microsoft Corporation on the version tab then do not delete.

Reboot and post a fresh log please
Post #8
My new log.

I also ran a registry cleaner with Fix-It Utilities and found many of the Kaaza things. We don't have Kaaza on our machine, but did at one time (MANY moons ago).

Logfile of HijackThis v1.99.1
Scan saved at 6:12:03 PM, on 3/3/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://us8l.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\Ontrack\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha…t/c381/chat.cab
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/games/clients/y/dot8_x.cab
O16 - DPF: Yahoo! Gin - http://download.games.yahoo.com/games/clients/y/nt1_x.cab
O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
O16 - DPF: Yahoo! Reversi - http://download.games.yahoo.com/games/clients/y/rt0_x.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Fix-It Task Manager - Ontrack Data International - C:\PROGRA~1\Ontrack\Fix-It\mxtask.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Post #9
Your log file looks clean now… are your problems resolved?


Here are some suggestions to reduce the potential for spyware infection in the future. I strongly recommend installing the following :

Spyware Blaster - It will prevent most spyware from ever being installed.
Spyware Guard - It offers realtime protection from spyware installation attempts.
IE-Spyad - IE-Spyad places over 4000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
I also recommend reading this article written by Tony Klein How did I get infected in the first place
Post #11
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