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Logfile of HijackThis v1.99.0
Scan saved at 10:47:17 PM, on 1/30/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

c:\Program Files\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\system32\ps2.exe

C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\NoFlash\NoFlash.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus9.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus9.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus9.hpwis.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus9.hpwis.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/…//www.yahoo.com

(maybe problem starts here)

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

(maybe problem ends here)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe

O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE

O4 - HKCU\..\Run: [No! Flash] C:\Program Files\NoFlash\NoFlash.exe

O4 - Global Startup: Compaq Connections.lnk.disabled

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll

O17 - HKLM\System\CCS\Services\Tcpip\..\{6E8917AB-6EDE-4335-9A47-54603E96E673}: NameServer = 216.12.23.231 216.12.0.20

O23 - Service: Symantec Event Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe

O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

The only .exe related to ALCXMNTR.EXE that I could find on a search in safe mode was ALCXMNTR.EXE-30324980.pf (I deleted it) and that appeared in between two counts of ALCXMNTR that had no .exe attached to it even in "properties" so I did not delete those two because you said to delete the one with .exe. But now after rebooting I search for ALCXMNTR and two instances of it show up with .exe attached to it. So do I delete these two ALCXMNTR.exe's or do I delete the two ALCXMNTR's without .exe's that appear in safe mode? Logfile of HijackThis v1.99.0 Scan saved at 12:50:10 AM, on 1/31/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe c:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\ps2.exe C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\NoFlash\NoFlash.exe C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\hijackthis.exe O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKCU\..\Run: [No! Flash] C:\Program Files\NoFlash\NoFlash.exe O4 - Global Startup: Compaq Connections.lnk.disabled O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O23 - Service: Symantec Event Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

I cranked those two in normal mode with CyberScrub. Logfile of HijackThis v1.99.0 Scan saved at 9:04:00 PM, on 1/31/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe c:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\ps2.exe C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\NoFlash\NoFlash.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\hijackthis.exe O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE O4 - HKCU\..\Run: [No! Flash] C:\Program Files\NoFlash\NoFlash.exe O4 - Global Startup: Compaq Connections.lnk.disabled O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O17 - HKLM\System\CCS\Services\Tcpip\..\{6E8917AB-6EDE-4335-9A47-54603E96E673}: NameServer = 216.12.23.231 216.12.0.20 O23 - Service: Symantec Event Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe