Please Help With Log

Try asking the user to try opening the sites via the IP address instead of the name. e.g. instead of http://www.google.com, try http://216.239.39.99/ , for CNN try http://64.236.24.4/ . If the ip works, then you know it has something to do with DNS lookups.

The IP worked for Google but not for CNN. Hopefully that means progress….

Do you have a external modem that your wireless connects to? If so, turn it off and uplug the power from it for about 5 mins. My cable modem needs this done once a week. It sounds like your "timing out". I'm trying to find out if there's a way to increase the time before timing out. are there any settings on your wireless card that will allow you to change the amount ot time before erroring out? In the mean time do the modem thing.

Looks like unplugging the modem did the trick. Websites are now working. Is there anything you would suggest to avoid this problem in the future. I will use firefox as my main browser in the future.

YES, glad to see you've hung in there.

Looks like unplugging the modem did the trick. Websites are now working. Is there anything you would suggest to avoid this problem in the future. I will use firefox as my main browser in the future.

I don't know why the modems do that, but I unplug mine at least once a week. I use IE myself but I understand FireFox is what a lot of users are going to.

I can't remember if we ever did a cleanup

So here's my speach.


Log looks good How is it running any issues?


Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn it back on.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Remove the Check Turn off System Restore.
Click Apply, and then click OK.

If you dont have these three programs I would recommend that you get them. Spywareblaster, Spywareguard and IESPY AD. They will add 1000's of sites to your resticted zone and block some hijacks from happening. I also have a FREE FIREWALL and FREE ANTI VIRUS if you need one.

It is critical to have both a firewall and anti virus to protect your system.

Keep your system up to date and run Adaware & Spybot, once a week works, and hopefully you will be ok from here on. Both are available below.

Safe Surfing.

I can't tell you how much I appreciate your patience and help, these problems are extremely frustrating. Am heading over to paypal to help support this great site. Enjoy the rest of your weekend.

You're more then welcome. You did a GREAT job

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To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?