Help Needed Please!

Logfile of HijackThis v1.98.2
Scan saved at 10:35:40 AM, on 10/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\System32\msdtc.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\mqsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kathryn\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/?newguid=5F6ADDD38…616E6CFE2CB3D80
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.wazzupnet.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
F3 - REG:win.ini: load= hpsw.exe
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E816A0F-C167-26E1-8352-155504D22C4D} - C:\WINDOWS\System32\wlcbprm.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O2 - BHO: zSearch Bar - {5886A6DC-AAF4-45E9-979A-8E5E6DEE30E7} - C:\Program Files\zSearch\zSearch.dll (file missing)
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll (file missing)
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MapQuest - {4E7BD74F-2B8D-469E-A3FA-F363B384B77D} - C:\WINDOWS\DOWNLO~1\mqgold1.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [zSearch] C:\Program Files\zSearch\Zstb.exe
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Ncao] C:\Documents and Settings\Kathryn\Application Data\urpo.exe
O4 - HKCU\..\Run: [zSearch] C:\Program Files\zSearch\Zstb.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/3112/ftp…112/brix6ie.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://142.36.244.87:8888/kxhcm10.ocx
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {4E7BD74F-2B8D-469E-A3FA-F363B384B77D} (MapQuest) - http://cdn.mapquest.com/mqtoolbar/mqgold1.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://data6.archives.ca/mrsidi_cab/MrSIDI.cab
O16 - DPF: {8A0DCBDA-6E20-489C-9041-C1E8A0352E75} - http://download.getmirar.com/875521/files/installer.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://audio.gov.pe.ca/islandcam/AxisCamControl.ocx
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://en.autos.sympatico.msn.ca/component…id/MSSurVid.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4017/ftp…21/cpbrkpie.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4007/ftp…20/cpbrxpie.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…403/mcfscan.cab

Thanks Siggyx.

Since I did not know how long I might have to wait for a response, here is what I did in the interim:

1) ran Spy Sweeper [a computer store technician suggestion] - it took TWO DAYS and still did not go through all the files, so I stopped it as no new spyware and traces had shown up [actually, ONE spyware and 8 traces did on the second day]. A total of 37 Spyware and 603 traces were found. Then I had SS remove these files - this took 5 hours.

2) In the meantime, I went to Staples located nearby and spoke to a technician there. He gave me the Windows Service Pack 2 CD - it would not download from the site and I had ordered it a month ago but it has not yet arrived. I haven't done anything with it yet as I know this needs to be cleaned out first. He also suggested checking msconfig startup, which I have done, unchecking everything, but I have since returned it to its original form, as I don't think this is the problem in making it freeze up continually. Windows is also not shutting down properly and I have to shut off by the button.

3) After I finished the SS spyware/traces removal in #1, I was able to return to this forum and found that you had responded. Here is what I have done today:

a) ran CW shredder - result 'completely clean'
b) ran Spybot - I had this program prior to this problem and think the problem came after I downloaded an update for it about 10 days ago. I then uninstalled it. This new download looks slightly different from the one I had. It identified several - one that had always turned up in the scan and which I did not delete was DSO Exploit - should I delete this? I then immunized with SpyBot and also downloaded Spyware Blaster as it advised.
c) Ad Aware. I had downloaded prior to HJT scan and had started to scan but it was very slow, so stopped it. It is still very slow - i.e. gets to a certain point after about 15 minutes and almost freezes. I did not continue it.
d) I ran AntiVir, which I have been using for several months - it located and deleted 4 Trojan horses, which I have been receiving messages about for a few weeks and deleting every day. These are HideRun A6/A7/A8 and dldr.dyfuca.bh.1.
e) tried to run Housecall, but in 50 minutes it had gone through 375 files.

After I went back to msconfig startup and rechecked everything, I get a message window again that I have been getting for a few weeks: "16-bit Windows Subsystem: Windows\System 32\Autoexec.NT - The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose close to terminate this application (close) (ignore)"

f) rescanned using Hijack This - here is the new log. I look forward to hearing from you. Kate

Logfile of HijackThis v1.98.2
Scan saved at 4:36:07 PM, on 15/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\msdtc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\WINDOWS\System32\mqsvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HJThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/?newguid=5F6ADDD38…616E6CFE2CB3D80
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
F3 - REG:win.ini: load= hpsw.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E816A0F-C167-26E1-8352-155504D22C4D} - C:\WINDOWS\System32\wlcbprm.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5886A6DC-AAF4-45E9-979A-8E5E6DEE30E7} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MapQuest - {4E7BD74F-2B8D-469E-A3FA-F363B384B77D} - C:\WINDOWS\DOWNLO~1\mqgold1.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: v2cab - http://searchmiracle.com/cab/v2cab.cab
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/3112/ftp…112/brix6ie.cab
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall Class) - http://www.spywarestormer.com/files2/Install.cab
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://142.36.244.87:8888/kxhcm10.ocx
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {4E7BD74F-2B8D-469E-A3FA-F363B384B77D} (MapQuest) - http://cdn.mapquest.com/mqtoolbar/mqgold1.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://data6.archives.ca/mrsidi_cab/MrSIDI.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://audio.gov.pe.ca/islandcam/AxisCamControl.ocx
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://en.autos.sympatico.msn.ca/component…id/MSSurVid.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4017/ftp…21/cpbrkpie.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4007/ftp…20/cpbrxpie.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac…/ActiveData.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/…403/mcfscan.cab

Thanks Siggyx.

I did the safe mode, scanned, checked and Fixed as advised. Adaware SE does not proceed past a certain point. I have copied the log of what it found:


Ad-Aware SE Build 1.05
Logfile Created on:November 15, 2004 8:10:22 PM
Created with Ad-Aware SE Personal, free for private use.
Using definitions file:SE1R19 14.11.2004
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

References detected during the scan:
Ad-Aware SE Settings
===========================
Set : Search for negligible risk entries
Set : Safe mode (always request confirmation)
Set : Scan active processes
Set : Scan registry
Set : Deep-scan registry
Set : Scan my IE Favorites for banned URLs
Set : Scan my Hosts file

Extended Ad-Aware SE Settings
===========================
Set : Unload recognized processes & modules during scan
Set : Scan registry for all users instead of current user only
Set : Always try to unload modules before deletion
Set : During removal, unload Explorer and IE if necessary
Set : Let Windows remove files in use at next reboot
Set : Delete quarantined objects after restoring
Set : Include basic Ad-Aware settings in log file
Set : Include additional Ad-Aware settings in log file
Set : Include reference summary in log file
Set : Include alternate data stream details in log file
Set : Play sound at scan completion if scan locates critical objects


15-11-2004 8:10:22 PM - Scan started. (Smart mode)

Listing running processes
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

#:1 [smss.exe]
FilePath : \SystemRoot\System32\
ProcessID : 636
ThreadCreationTime : 16-11-2004 2:00:00 AM
BasePriority : Normal


#:2 [csrss.exe]
FilePath : \??\C:\WINDOWS\system32\
ProcessID : 1108
ThreadCreationTime : 16-11-2004 2:00:04 AM
BasePriority : Normal


#:3 [winlogon.exe]
FilePath : \??\C:\WINDOWS\system32\
ProcessID : 1132
ThreadCreationTime : 16-11-2004 2:00:06 AM
BasePriority : High


#:4 [services.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1176
ThreadCreationTime : 16-11-2004 2:00:10 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Services and Controller app
InternalName : services.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : services.exe

#:5 [lsass.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1188
ThreadCreationTime : 16-11-2004 2:00:10 AM
BasePriority : Normal
FileVersion : 5.1.2600.1106 (xpsp1.020828-1920)
ProductVersion : 5.1.2600.1106
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : LSA Shell (Export Version)
InternalName : lsass.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : lsass.exe

#:6 [svchost.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 1360
ThreadCreationTime : 16-11-2004 2:00:12 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:7 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 1596
ThreadCreationTime : 16-11-2004 2:00:12 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:8 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 1844
ThreadCreationTime : 16-11-2004 2:00:13 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:9 [svchost.exe]
FilePath : C:\WINDOWS\System32\
ProcessID : 1904
ThreadCreationTime : 16-11-2004 2:00:14 AM
BasePriority : Normal
FileVersion : 5.1.2600.0 (xpclient.010817-1148)
ProductVersion : 5.1.2600.0
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Generic Host Process for Win32 Services
InternalName : svchost.exe
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : svchost.exe

#:10 [zcfgsvc.exe]
FilePath : C:\WINDOWS\system32\
ProcessID : 736
ThreadCreationTime : 16-11-2004 2:00:29 AM
BasePriority : Normal
FileVersion : 1, 0, 0, 1
ProductVersion : 1, 0, 0, 1
ProductName : ZeroCfgSvc Application
CompanyName : Intel Corporation
FileDescription : ZeroCfgSvc MFC Application
InternalName : ZeroCfgSvc
LegalCopyright : Copyright © 2002 - 2003 Intel Corporation
OriginalFilename : ZeroCfgSvc.EXE

#:11 [explorer.exe]
FilePath : C:\WINDOWS\
ProcessID : 836
ThreadCreationTime : 16-11-2004 2:00:29 AM
BasePriority : Normal
FileVersion : 6.00.2800.1221 (xpsp2.030511-1403)
ProductVersion : 6.00.2800.1221
ProductName : Microsoft® Windows® Operating System
CompanyName : Microsoft Corporation
FileDescription : Windows Explorer
InternalName : explorer
LegalCopyright : © Microsoft Corporation. All rights reserved.
OriginalFilename : EXPLORER.EXE

#:12 [ad-aware.exe]
FilePath : C:\Program Files\Lavasoft\Ad-Aware SE Personal\
ProcessID : 1964
ThreadCreationTime : 16-11-2004 2:10:00 AM
BasePriority : Normal
FileVersion : 6.2.0.206
ProductVersion : VI.Second Edition
ProductName : Lavasoft Ad-Aware SE
CompanyName : Lavasoft Sweden
FileDescription : Ad-Aware SE Core application
InternalName : Ad-Aware.exe
LegalCopyright : Copyright © Lavasoft Sweden
OriginalFilename : Ad-Aware.exe
Comments : All Rights Reserved

Memory scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 0
Objects found so far: 0


Started registry scan
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

InternetDelivery Object Recognized!
Type : Regkey
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\windows\currentversion\app management\arpcache\inet delivery

InternetDelivery Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\windows\currentversion\app management\arpcache\inet delivery
Value : SlowInfoCache

InternetDelivery Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment :
Rootkey : HKEY_LOCAL_MACHINE
Object : software\microsoft\windows\currentversion\app management\arpcache\inet delivery
Value : Changed

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment : "{c95fe080-8f5d-11d2-a20b-00aa003c157a}"
Rootkey : HKEY_USERS
Object : .DEFAULT\software\microsoft\internet explorer\extensions\cmdmapping
Value : {c95fe080-8f5d-11d2-a20b-00aa003c157a}

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment : "{c95fe080-8f5d-11d2-a20b-00aa003c157a}"
Rootkey : HKEY_USERS
Object : S-1-5-18\software\microsoft\internet explorer\extensions\cmdmapping
Value : {c95fe080-8f5d-11d2-a20b-00aa003c157a}

Alexa Object Recognized!
Type : RegValue
Data :
Category : Data Miner
Comment : "{c95fe080-8f5d-11d2-a20b-00aa003c157a}"
Rootkey : HKEY_USERS
Object : S-1-5-21-2498957205-4211792942-253431206-1005\software\microsoft\internet explorer\extensions\cmdmapping
Value : {c95fe080-8f5d-11d2-a20b-00aa003c157a}

Favoriteman Object Recognized!
Type : RegValue
Data :
Category : Malware
Comment : "Counter"
Rootkey : HKEY_USERS
Object : S-1-5-21-2498957205-4211792942-253431206-1005\software\microsoft\windows
Value : Counter

Favoriteman Object Recognized!
Type : RegValue
Data :
Category : Malware
Comment : "Server"
Rootkey : HKEY_USERS
Object : S-1-5-21-2498957205-4211792942-253431206-1005\software\microsoft\windows
Value : Server

Favoriteman Object Recognized!
Type : RegValue
Data :
Category : Malware
Comment : "Object"
Rootkey : HKEY_USERS
Object : S-1-5-21-2498957205-4211792942-253431206-1005\software\microsoft\windows
Value : Object

Registry Scan result:
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
New critical objects: 9
Objects found so far: 9

_______________________________________________________________

I then rebooted and ran HJT and got the SAME list back. I then FIXED the list as you advised to do in safe mode. . .and it worked to remove them, though SpySweeper came on with a couple of notes about the sympatico.msn.ca as IE.

Windows is not shutting down properly - i.e. on its own. I have to use the button.

I then did a new HJT scan and here is the new log. What is next? Thanks, Kate


Logfile of HijackThis v1.98.2
Scan saved at 8:49:56 PM, on 15/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\msdtc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\mqsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\HJThis\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-A3FA-F363B384B77D} - (no file)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll

Siggyx,

Here is the new scan. I removed the two lines. I also added back in sympatico.msn as my IE home page so that line is back on - otherwise IE just came up as about:blank.

It seems to be running well now - shuts down on its own and does not freeze up. I increased the cookie level on Internet Options as well - in fact had to lower it a notch to log on now! I also ran the defrag - not significant - only 9% - but caught up on that now too. The autoexec.NT message is not coming up any more.

If this looks okay, I will catch up on some work and then install the Windows Service Pack 2 . After hearing stories about potential problems, I want to be sure to have things caught up first!

Thanks so much, Kate

Logfile of HijackThis v1.98.2
Scan saved at 7:41:30 AM, on 16/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\msdtc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\RoamMgr.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\mqsvc.exe
C:\Program Files\Intel\Switching\User\RoamSvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\HJThis\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin7.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll