Very, Very Slow Computer

Hi,

I have been having issues with my computer and got some advice from my brother. He was also having the same issues before sending his log to you. I have run the trend micro scan and it found 17 viruses which I deleted. Everything seemed to be much better for a few days and now I am back to barely moving around and waiting for what seems like forever to open anything in the computer.

I run a small business from home and could really use some advice and/or help before I go crazy! By the way, I can probably get my brother to help me if need be, but FYI, I don't know all the ins and outs of computers! Here is my log:

Logfile of HijackThis v1.98.2
Scan saved at 9:26:05 AM, on 11/3/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
C:\Program Files\NaviSearch\bin\nls.exe
C:\WINDOWS\repair\avmsvc.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\WINDOWS\Cursors\javahard.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\Program Files\CashBack\bin\cashback.exe
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\Help\faxdisk.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\AOL Companion\companion.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\PROGRA~1\COMMON~1\Nullsoft\ActiveX\AOLMed~1.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 3 for HJT.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O1 - Hosts: 172.20.1.1 m8768
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: henu.com
O1 - Hosts: henu.com
O1 - Hosts: .whenu.com
O1 - Hosts: .whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: yfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: styfind.com
O1 - Hosts: styfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: m
O1 - Hosts: com
O1 - Hosts: r.com
O1 - Hosts: bar.com
O1 - Hosts: olbar.com
O1 - Hosts: toolbar.com
O1 - Hosts: ertoolbar.com
O1 - Hosts: wsertoolbar.com
O1 - Hosts: 127
O1 - Hosts: rowsertoolbar.com
O1 - Hosts: 127.0.
O1 - Hosts: .browsertoolbar.com
O1 - Hosts: 2.browsertoolbar.com
O1 - Hosts: 127.0.0
O1 - Hosts: ww2.browsertoolbar.com
O1 - Hosts: 1
O1 - Hosts: .www2.browsertoolbar.com
O1 - Hosts: 127.0.0.
O1 - Hosts: ww.www2.browsertoolbar.com
O1 - Hosts: 12
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL
O2 - BHO: CATLEvents Object - {3EC8E271-FAB9-418a-8A8E-65AEB4029E64} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: CATLEvents Object - {60112085-E1CE-4e0e-823A-EBB1AD98804C} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: CATLEvents Object - {6A06CDAD-9D2D-42A0-9C91-C0CF7CB9971B} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\cvsmva.dat
O2 - BHO: CATLEvents Object - {8109AF33-6949-4833-8881-43DCC232B7B2} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: CATLEvents Object - {870B70D4-F6DA-47AE-9158-D146440A0A4D} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\ksidxaf.dat
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {F32F8ECD-6CF3-459D-82F2-9738392C85A8} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [fontsrv] C:\WINDOWS\fontsrv.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [*fontsrv] C:\WINDOWS\fontsrv.exe
O4 - HKLM\..\Run: [*vbac] C:\WINDOWS\Help\vbac.exe
O4 - HKLM\..\Run: [*libbak] C:\WINDOWS\system\libbak.exe
O4 - HKLM\..\Run: [*svcdns] C:\WINDOWS\repair\svcdns.exe
O4 - HKLM\..\Run: [*dosxml] C:\WINDOWS\Help\dosxml.exe
O4 - HKLM\..\Run: [*avmsvc] C:\WINDOWS\repair\avmsvc.exe
O4 - HKLM\..\Run: [*psinet] C:\WINDOWS\msagent\psinet.exe
O4 - HKLM\..\Run: [*apmain] C:\WINDOWS\msagent\apmain.exe
O4 - HKLM\..\Run: [*javahard] C:\WINDOWS\Cursors\javahard.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [CashBack] C:\Program Files\CashBack\bin\cashback.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*fontmp3] C:\WINDOWS\Help\fontmp3.exe
O4 - HKLM\..\Run: [*faxdisk] C:\WINDOWS\Help\faxdisk.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*faxdisk] C:\WINDOWS\Help\faxdisk.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\RunOnce: [*WinLogon] C:\WINDOWS\repair\doslog.exe ren time:1099485628
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146

Here is a new log on my computer. Thanks,


Logfile of HijackThis v1.98.2
Scan saved at 3:26:12 PM, on 11/6/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
C:\Program Files\NaviSearch\bin\nls.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\security\crftp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Webshots\webshots.scr
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\PROGRA~1\COMMON~1\Nullsoft\ActiveX\AOLMed~1.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 3 for HJT.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O1 - Hosts: 172.20.1.1 m8768
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: henu.com
O1 - Hosts: henu.com
O1 - Hosts: .whenu.com
O1 - Hosts: .whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: yfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: styfind.com
O1 - Hosts: styfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: m
O1 - Hosts: com
O1 - Hosts: r.com
O1 - Hosts: bar.com
O1 - Hosts: olbar.com
O1 - Hosts: toolbar.com
O1 - Hosts: ertoolbar.com
O1 - Hosts: wsertoolbar.com
O1 - Hosts: 127
O1 - Hosts: rowsertoolbar.com
O1 - Hosts: 127.0.
O1 - Hosts: .browsertoolbar.com
O1 - Hosts: 2.browsertoolbar.com
O1 - Hosts: 127.0.0
O1 - Hosts: ww2.browsertoolbar.com
O1 - Hosts: 1
O1 - Hosts: .www2.browsertoolbar.com
O1 - Hosts: 127.0.0.
O1 - Hosts: ww.www2.browsertoolbar.com
O1 - Hosts: 12
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL
O2 - BHO: CATLEvents Object - {3EC8E271-FAB9-418a-8A8E-65AEB4029E64} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: CATLEvents Object - {60112085-E1CE-4e0e-823A-EBB1AD98804C} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: CATLEvents Object - {6A06CDAD-9D2D-42A0-9C91-C0CF7CB9971B} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\cvsmva.dat
O2 - BHO: CATLEvents Object - {8109AF33-6949-4833-8881-43DCC232B7B2} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {ED5ABC42-8E4F-4C39-9972-F0CF619D672F} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\ptfrc.dat
O2 - BHO: CATLEvents Object - {F32F8ECD-6CF3-459D-82F2-9738392C85A8} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\vrstnof.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [fontsrv] C:\WINDOWS\fontsrv.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [*fontsrv] C:\WINDOWS\fontsrv.exe
O4 - HKLM\..\Run: [*vbac] C:\WINDOWS\Help\vbac.exe
O4 - HKLM\..\Run: [*libbak] C:\WINDOWS\system\libbak.exe
O4 - HKLM\..\Run: [*svcdns] C:\WINDOWS\repair\svcdns.exe
O4 - HKLM\..\Run: [*dosxml] C:\WINDOWS\Help\dosxml.exe
O4 - HKLM\..\Run: [*avmsvc] C:\WINDOWS\repair\avmsvc.exe
O4 - HKLM\..\Run: [*psinet] C:\WINDOWS\msagent\psinet.exe
O4 - HKLM\..\Run: [*apmain] C:\WINDOWS\msagent\apmain.exe
O4 - HKLM\..\Run: [*javahard] C:\WINDOWS\Cursors\javahard.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*fontmp3] C:\WINDOWS\Help\fontmp3.exe
O4 - HKLM\..\Run: [*faxdisk] C:\WINDOWS\Help\faxdisk.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*crftp] C:\WINDOWS\security\crftp.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\RunOnce: [*WinLogon] C:\WINDOWS\Config\dnsip.exe ren time:1099572047
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {666DDE35-E955-11D0-A707-000000521958} - http://69.56.176.227/webplugin.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146

Here is my new log after following your instructions. However, please note that for some reason I couldn't find the files/folders to delete - was I doing something wrong?



Logfile of HijackThis v1.98.2
Scan saved at 4:42:54 PM, on 11/8/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
C:\Program Files\NaviSearch\bin\nls.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\WINDOWS\Registration\olemp3.exe
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\AOL Companion\companion.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 3 for HJT.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O1 - Hosts: 172.20.1.1 m8768
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: enu.com
O1 - Hosts: henu.com
O1 - Hosts: henu.com
O1 - Hosts: .whenu.com
O1 - Hosts: .whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: c.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: nc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: inc.whenu.com
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: m
O1 - Hosts: om
O1 - Hosts: om
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: com
O1 - Hosts: .com
O1 - Hosts: .com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: d.com
O1 - Hosts: nd.com
O1 - Hosts: nd.com
O1 - Hosts: ind.com
O1 - Hosts: ind.com
O1 - Hosts: find.com
O1 - Hosts: find.com
O1 - Hosts: yfind.com
O1 - Hosts: yfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: tyfind.com
O1 - Hosts: styfind.com
O1 - Hosts: styfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: estyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: .zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: ww.zestyfind.com
O1 - Hosts: m
O1 - Hosts: com
O1 - Hosts: r.com
O1 - Hosts: bar.com
O1 - Hosts: olbar.com
O1 - Hosts: toolbar.com
O1 - Hosts: ertoolbar.com
O1 - Hosts: wsertoolbar.com
O1 - Hosts: 127
O1 - Hosts: rowsertoolbar.com
O1 - Hosts: 127.0.
O1 - Hosts: .browsertoolbar.com
O1 - Hosts: 2.browsertoolbar.com
O1 - Hosts: 127.0.0
O1 - Hosts: ww2.browsertoolbar.com
O1 - Hosts: 1
O1 - Hosts: .www2.browsertoolbar.com
O1 - Hosts: 127.0.0.
O1 - Hosts: ww.www2.browsertoolbar.com
O1 - Hosts: 12
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {ED5ABC42-8E4F-4C39-9972-F0CF619D672F} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\3pmelo.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*olemp3] C:\WINDOWS\Registration\olemp3.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*olemp3] C:\WINDOWS\Registration\olemp3.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab

I am still having trouble locating the files to delete even after following the instructions you last posted with regards to the hidden files/folders. Not sure what is happening here? Anyways, I followed all other instructions and here is my latest log: Thanks!


Logfile of HijackThis v1.98.2
Scan saved at 10:24:43 PM, on 11/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
C:\Program Files\NaviSearch\bin\nls.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\WinTools\WToolsS.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\WinTools\WSup.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 3 for HJT.zip\HijackThis.exe
C:\WINDOWS\Registration\olemp3.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50011
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {00041A26-7033-432C-94C7-6371DE343822} - (no file)
O2 - BHO: Recommended Hotfix - {0421701D-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Recommended Hotfix - 421701D\v15\RH.DLL
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {ED5ABC42-8E4F-4C39-9972-F0CF619D672F} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\3pmelo.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [NaviSearch] C:\Program Files\NaviSearch\bin\nls.exe
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*olemp3] C:\WINDOWS\Registration\olemp3.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*olemp3] C:\WINDOWS\Registration\olemp3.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146

Well I followed your last instructions and I am posting the latest log below. My computer seemed to be working somewhat faster after the first reply instructions a few days ago. But today and now after I followed the last instruction, it is horrible again. It takes forever for anything to open and move around. Please help!


Logfile of HijackThis v1.98.2
Scan saved at 8:38:22 PM, on 11/10/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\America Online 9.0\aolwbspd.exe
C:\Program Files\AOL Companion\companion.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 1 for HJT.zip\HijackThis.exe
C:\WINDOWS\Registration\olemp3.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {ED5ABC42-8E4F-4C39-9972-F0CF619D672F} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\3pmelo.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*olemp3] C:\WINDOWS\Registration\olemp3.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*olemp3] C:\WINDOWS\Registration\olemp3.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146
O17 - HKLM\System\CS1\Services\Tcpip\..\{0E8688F7-EC43-4ED4-AA8E-EF20B95EC156}: NameServer = 205.188.146.146

Well I did the items you listed after getting another "stopguard" infection again. MY computer is now acting like a normal computer and cooperating with me - a lot quicker. Why do I keep getting that infection and how do I keep it from coming back again?

There were a few things in the last list that I couldn't complete. First, under the killbox instructions, the 2nd file you wanted to delete c:/windows/registration/olemp3.exe couldn't be found upon rebooting. Second, Under the hijack this instructions, I couldn't find the lvery ast item (the olemp3.exe rerun).

Here is my latest log:

Logfile of HijackThis v1.98.2
Scan saved at 11:37:23 AM, on 11/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\Tasks\vgac.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 1 for HJT.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: CATLEvents Object - {ED5ABC42-8E4F-4C39-9972-F0CF619D672F} - C:\DOCUME~1\KATHY~1.THE\LOCALS~1\Temp\cagv.dat
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [*vgac] C:\WINDOWS\Tasks\vgac.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKLM\..\RunOnce: [*vgac] C:\WINDOWS\Tasks\vgac.exe rerun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab

Okay, the last instructions were followed. Just so you know, I have only been rebooting when told.

Two items I could not complete were - under the killbox instructions, upon rebooting, it popped up saying windows couldn't find c:\windows\tasks\vgac.exe - also, under the hijack this part, I couldn't find the last item listed (vgac.exe rerun).

Here is my new log:

Logfile of HijackThis v1.98.2
Scan saved at 9:19:52 PM, on 11/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE
C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\CAPM1RSK.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\AOL Companion\companion.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\WINDOWS\System32\spool\drivers\w32x86\3\CAPM1SWK.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\KATHY.THEDELL\Local Settings\Temp\Temporary Directory 2 for HJT.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = home.netscape.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: NLS UrlCatcher Class - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} - C:\WINDOWS\System32\nvms.dll
O2 - BHO: CB UrlCatcher Class - {CE188402-6EE7-4022-8868-AB25173A3E14} - C:\WINDOWS\System32\mscb.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Iomega Automatic Backup 1.0.1] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKLM\..\Run: [DIAGENT] C:\Program Files\Creative\SBLive\Creative Diagnostics 2.0\DIAGENT.EXE startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [LLPush] C:\Program Files\EDT Learning\LearnLincClient\bin\LLPush.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Iomega Automatic Backup] C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Canon PC1200 iC D600 iR1200G Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM1LAK.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Help - {893D2FA2-7CE3-4CD8-AB6D-424D77973726} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {ABC5E1EB-E632-4E80-ADA4-E65D91B792F1} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Support - {C3970410-EC15-4DA8-9BA2-82E2BEEB63D8} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/ac…supportutil.CAB
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - https://216.178.83.155/webpayroll/ActiveReports/arview2.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://phymatics.webex.com/client/latest/s…ort/ieatgpc.cab
O16 - DPF: {FFA315A3-20D3-11CF-8FDD-943611C10000} (Ter Control) - https://netaccess.ahm.com/NTAPSMS-NTAP-HTM/webPrint.cab

Scanning With Ad-Aware SE :

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file


3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT


4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only


Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot


Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile


5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found




Scanning in Spybot Search and Destroy:

1. Downloaded and Install Spybot S&D, accepting the Default Settings

2. In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it.

3. Close ALL windows except Spybot S&D

4. Click the button to ‘Search for Updates’ then download and install the Updates.

5. Next click the button ‘Check for Problems’

6. When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' entries and ‘GREEN’ entries in the window

7. Make certain there is a check mark beside all of the RED entries ONLY.

8. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries.

9.REBOOT to complete the scan and clear memory.


Finally after running both Spybot SD and Ad-Aware SE, RESCAN with HijackThis and POST your logfile in the same thread using ‘Add Reply’.