What the Tech?! Free tech support Archive
This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

New Post

2 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Post #1
Logfile of HijackThis v1.98.2
Scan saved at 8:14:39 AM, on 03/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\AnyTime Deluxe\Atw.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office\1033\wfxmsrvr.exe
C:\PROGRA~1\MICROS~1\OFFICE\1033\OLFMOD32.EXE
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.EXE
C:\Program Files\Trend Micro\Internet Security\PCCGUIDE.EXE
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Documents and Settings\cvinge\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [AnySync Technology - 3CmPlm] C:\Program Files\Common Files\XCPCSync\Translators\3CmPlm\AutoDet.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Device Detector] "C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe" -autorun
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: AnyTime Deluxe.lnk = C:\Program Files\AnyTime Deluxe\Atw.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {59D04288-805E-4D43-BE09-83B1083E9E1E} (IUpdateAutoLaunch Control) - http://idenphones.motorola.com/iden/client…eAutoLaunch.ocx
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = CANSPEC-SARNIA.COM
O17 - HKLM\Software\..\Telephony: DomainName = CANSPEC-SARNIA.COM
O17 - HKLM\System\CCS\Services\Tcpip\..\{86199CC8-B6B0-4845-B2F1-A9537E39669B}: NameServer = 192.168.0.1,192.168.0.2
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = CANSPEC-SARNIA.COM
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = CANSPEC-SARNIA.COM
Post #4
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
These keys all relate to registry entries which allow you to access the Alexa search feature while in Internet Explorer

key:HKEY_LOCAL_MACHINE\software\microsoft\internet
explorer\extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a}\ is the "What's related links" feature on your Internet Explorer toolbar. It's not a big deal, if you don't use it , you can delete it.
Alexa technology does use a 'web crawler' (bot) that records the information found on Web Pages accessed when the 'What's related feature' is being used in Internet Explorer. If you click 'Tools' in your Browsers toolbar, you will see 'What's Related'. If you click it, an Alexa search box will open up on the side of your browser.

When searching with the 'What's Related' feature the URL's you visit and information entered into forms is collected and sent to Alexa.

NO information is sent if the search box isn't open. It's only sent when Alexa is being used to visit web sites.
So if you choose not to use Alexa, NO info on your surfing habits will be collected or transmitted.


Please click here for instructions on how to set up a HijackThis folder.

Close all Browser and Program Windows and have HijackThis fix the following.
Do this by checking the box beside each and then clicking on Fix checked.
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm


Please read through the ideas and free software listed below that will help to keep your computer clean.
Some of these you may already have installed or may have done already.

Install a firewall.ZoneAlarm FREE

Ensure that an Antivirus is updated weekly and running. AVG antivirus from Grisoft is a very good FREE antivirus program. But you only need one AV

Make sure you have the latest critical updates from windows update.

SpywareBlaster will prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.

IE-SPYAD puts over 4000 known 'bad' sites into your IE restricted zone so that they cannot install malware on your PC.

Google toolbar has a very good built in popup blocker with a nice search bar. To provide privacy, select disable advanced features when installing.

Check your system for latest virus definitions with an online virus scan every week or two.
TrendMicro HouseCall
eTrust AntiVirus Web Scanner
Panda ActiveScan

Check your system for latest trojan definitions with an Online trojan scan also every week or two.

And also see this link for additional security information.
So how did I get infected in the first place?

Please consider using Firefox
http://texturizer.net/firefox/index.html

Please read this
Post #5
Due to inactivity this topic will be closed.

To help keep you clean follow the recommendations in Tony's article here:
So how did I get infected in the first place?


If you need this topic reopened, please request this by sending an email to us at the following link
(Click for address)

The subject of the email must be "Reopen". Include your post username and details about why you need it reopened, with a valid link to your post.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI