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Spyware / Malware / Virus Removal

Can Anyone Help Me?

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
I've been hijacked by db105 can someone please help me….

Logfile of HijackThis v1.97.7
Scan saved at 7:19:50 PM, on 9/15/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\SYSTEM\COMSMD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMENU.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG16EH.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLTRAY.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\NTAPI32D.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: BHO - {06CAD548-14DD-4fa3-9EA9-05F83C18CBD7} - C:\WINDOWS\SYSTEM\MSPXS32.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [Disknag] C:\DELL\DISKNAG.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [COMSMDEXE] comsmd.exe -on
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMenu.EXE"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\PROGRA~1\NORTON~1\NORTON~3\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: ICQ 4.1 (HKLM)
O9 - Extra 'Tools' menuitem: ICQ Lite (HKLM)
O9 - Extra button: AIM (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O18 - Protocol: pcn - {D540F040-F3D9-11D0-95BE-00C04FD93CA5} - C:\PROGRAM FILES\ENCOMPASS\V1MK.DLL
Post #2
Hello,

I think you should do a few online AV scans to remove the viruses and trojans that you have. Choose at least two of the following and scan and fix what they find:

Panda AV Online Scan

Housecall by Trend Micro

Bit Defender

eTrust AV web scanner (Computer Associates)
Etrust AV online


Your copy of HijackThis is outdated. The current version is 1.98.2 and shows many more areas of your computer and registry to allow for more complete repair with it.

1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' and name the folder 'Hijack This'.

2. Download Hijackthis to the new folder from this website: http://www.downloads.subratam.org/hijackthis.zip

3. Double Click on 'HijackThis.zip' to extract and install HijackThis.exe to the new folder.

4. Close ALL windows except HJT

5. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

6. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER
Post #3
Hi I've tried many times to download the new version of HijackThis. All that happens is that pkunzup keeps loading. The Hijackthis icon just keeps installing pkunzip. What am I doing wrong??
Post #4
I am not certain what is wrong here. Have you tried opening the PKunzip window to see if HijackThis is inside? I suspect that PKunzip is loading to allow you to unzip the HijackThis zip file.
Post #5
this is the log in the new version. somehow i figured out how to download. i really appreciate your help!!




Logfile of HijackThis v1.98.2
Scan saved at 5:34:40 PM, on 9/29/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\SYSTEM\COMSMD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMENU.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG16EH.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLTRAY.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\TSC.EXE
C:\WINDOWS\SYSTEM\NTAPI32D.EXE
C:\MY DOCUMENTS\HIJACK THIS\HIJACKTHIS19802.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: BHO - {06CAD548-14DD-4fa3-9EA9-05F83C18CBD7} - C:\WINDOWS\SYSTEM\MSPXS32.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [Disknag] C:\DELL\DISKNAG.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [COMSMDEXE] comsmd.exe -on
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMenu.EXE"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\PROGRA~1\NORTON~1\NORTON~3\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra button: ICQ 4.1 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
Post #6
Hi can you please provide a new HJT log if you are still having problems. Things will have changed in a few days and we need to see the changes Thanks
Post #7
Here's the latest log as of 10/05/2004. Thanks for your help!

Logfile of HijackThis v1.98.2
Scan saved at 1:34:53 PM, on 10/5/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\SYSTEM\COMSMD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMENU.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG16EH.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLTRAY.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG32EH.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\NTAPI32D.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\MY DOCUMENTS\HIJACK THIS\HIJACKTHIS19802.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: BHO - {06CAD548-14DD-4fa3-9EA9-05F83C18CBD7} - C:\WINDOWS\SYSTEM\MSPXS32.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [Disknag] C:\DELL\DISKNAG.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [COMSMDEXE] comsmd.exe -on
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMenu.EXE"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\PROGRA~1\NORTON~1\NORTON~3\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra button: ICQ 4.1 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
Post #8
Hello Jazzygirl22

Please follow these steps:

Step#1

We need to make sure all hidden files are showing so please:
* Open My Computer.
* Select the View menu and click Folder Options.
* Select the View Tab.
* In the Hidden files section select Show all files.
* Click OK.

Step#2

To remove the spyware/adware/malware from your computer please:

1. Scan again with HijackThis (ALL WINDOWS CLOSED EXCEPT HJT)

2. Put a check mark beside each of the following entries in the HJT window

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://db105.com:81/cgi-bin/index.cgi?c=0

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0

R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://db105.com:81/cgi-bin/index.cgi?c=0

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://db105.com:81/cgi-bin/index.cgi?c=0


O2 - BHO: BHO - {06CAD548-14DD-4fa3-9EA9-05F83C18CBD7} - C:\WINDOWS\SYSTEM\MSPXS32.DLL


O4 - HKLM\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe

O4 - HKCU\..\Run: [Win32 Explorer] C:\WINDOWS\SYSTEM\explorer32.exe


3. Click 'fix checked

4. REBOOT to finish removing the entries into SAFE MODE by tapping F8 repeatedly while booting up


5. In Safe Mode DELETE the following files:

C:\WINDOWS\SYSTEM\NTAPI32D.EXE

C:\WINDOWS\SYSTEM\explorer32.exe<— all copies of this file

C:\WINDOWS\SYSTEM\MSPXS32.DLL <— if still there


6. REBOOT into normal mode

7. please SCAN again with HJT and

8. POST a new log file here in this thread using 'Add Reply' to see what is left to clean.
Post #9
Thank you soooo much. I just did the cleanups you suggested and ran the hjt scan…here it is. Let me know if there is anything else I need to do. Thanks again!

Logfile of HijackThis v1.98.2
Scan saved at 1:42:32 PM, on 10/11/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\SYSTEM\COMSMD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMENU.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT MANAGER\VIEWMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLTRAY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CG16EH.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\MY DOCUMENTS\HIJACK THIS\HIJACKTHIS19802.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN2\YCOMP5_5_5_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [Disknag] C:\DELL\DISKNAG.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [COMSMDEXE] comsmd.exe -on
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CRASHGUARD\CGMenu.EXE"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\PROGRA~1\NORTON~1\NORTON~3\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra button: ICQ 4.1 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061…all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
Post #10
Looks good! However, we do not recommend using View Manager as it is adware based but if you are using AOL it will be reinstalled so it is useless to uninstall. If you do wish to remove it then go to Start>Settings>Control Panel>Add Remove Programs and uninstall ViewManager.

1. A cleanup that will help is to go to Start>Programs>Acccessories>System Tools> Disk Cleanup and put a check mark beside all the entries in the disk cleanup window that ask you what you want to clean. Clean all hard drives and all files. This will get rid of any malware that is hiding in the temporary folders.

2. Make sure that all are gone, by checking the folders that the Temporary Internet Files and Temp files are stored in. To do so use Control Panel > Internet Options(or right click the IE icon on the desktop and choose Properties). Click Delete Files on the General Tab - place a check in the Delete all offline content box, then 'Clear History' and then press OK

3. Empty your Recycle Bin


4. Double Check the following folders to make sure they are empty:
C:\WINDOWS\Profiles\your account\Temporary Internet Files
Delete all the files in (and any subfolders of) the C:\Windows\Temp\ folder

5. You do not appear to have a firewall running and there are a few available for free that have excellent reputations:

Zone ALarm Free Firewall

Kerio Free Firewall

6. I think you may benefit from reading the article "How Did I Get Infected In The First Place" linked at the bottom of this post, for information on how to secure your PC from spyware/adware/malware.There are several small free programs mentioned there that help with securing your PC against this type of problem.
Post #11
I am glad that we were able to help! I am closing this topic now, but if you need it reopened, please send an email to the following link(Click for address) with the Subject line of the email "Reopen".
To receive a response, please include in your email: the user name used in the post, details of why you need it reopened, and a valid link to the post.

Emails with bad links to the post, emails that are not from the original poster, and emails that do not have "ReOpen" as the subject line, will be deleted without being opening.

Please start a New Topic if this is not your thread. Thank-you for your co-operation.

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