Help Me Please!`

Hi, I'm using my computer at work because I cannot connect to the internet at home. When I go to start the internet on my home computer, it just comes up blank, and you can see in the bottom left corner "badurl.grandstreetinteractive.com" flashing, and then the browser closes. Does anyone know what is going on with that? Thanks!

Hello smp182,

It is hard to tell what is wrong with your computer without a log file. If you are able to I suggest that you download HijackThis from the following address on your work computer and then take it home and install it to your computer, run it and save the log file back to disk and then post it here in the forum when you are at work. Then we can give you some instructions to fix the problem.

We need a Hijack This log file to be able to analyze what is happening on your computer. If you do not have a copy of Hijack This please follow the instructions in order: (if you have HJT please follow instructions 4 to 6)

1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' and name the folder 'Hijack This'.

2. Download Hijackthis to the new folder from this website: http://www.downloads.subratam.org/hijackthis.zip

3. Double Click on 'HijackThis.zip' to extract and install HijackThis.exe to the new folder.

4. Close ALL windows except HJT

5. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

6. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

Somehow you are using the old version of HijackThis, The current version is 1.98.2 and shows many more things than the version you have used. You have one of the most severe types of infections that we are seeing these days and we really need the newer version of the HJT logs to find some of the infected files.

I will give you instructions on some of the things you can do before another HJT log is required.

One of the reasons you are as infected as you are is the presence of P2P Networking, Altnet Points Manager, and eAccelerations StopSign/StopZilla that usually bring adware and malware to your computer. I would uninstall them.

Now go to Start>Control Panel>Add Remove Programs and uninstall P2P Networking, Altnet Points Manager and StopSign/StopZilla/eAcceleration or any name similar to these. They are programs that we don't recommend and you can replace it from the list of Safe Programs here


This infection can install an extra service so that windows uses it to connect to the internet. To find this extra service there is a small program which we ask you to download and run Download the file from here:
Getservice.zip

Extract the file to the c:\ drive. Then navigate to the c:\getservices and double-click on the getservices.bat file. A notepad will open up. Please paste the contents of that notepad as a reply to this post.


This infection also can install a hidden file. It will take a bit of time to solve your problems. This infection continues to reinstall itself through a hidden dll which we have to find and remove.

1. Please download DllCompare
( The Screenshot will show you how the program will look when it starts.)

2. Start the Program with its default settings and put a check mark in the include subdirectories. Click the Run Locate.com and wait until the scan says complete.

3. Click the Compare button to start the next process.

4. Files in the upper portion have been verified to "exist", Files in the bottom section were not able to be accessed. Very few files should be listed in the bottom section when the Compare scan is complete.

5. Click on each of the listed entries in the lower section to select them. Right-click on the file and use the Option Rescan screenshot.

6. This will cause Windows Find to see if the file does exist, and then it will be removed from the list (to reduce the number of identified files) screenshot

7. Click the Make a Log of what was found button, and post the log here in this thread using Add Reply to receive further instructions.


Now please check the copies of HijackThis that you have downloaded. If you downloaded according to the directions in my previous post, then you should have the newer version where you downloaded to. If not, then you will need to follow my instructions in the previous post to make sure that you get the correct version of HJT.

Please find and install version 1.98.2 and scan making sure that you are using the new version and post a new log here in this thread with the other two logs I have asked for.

Good Luck!

dgosling, Thanks for responding. I downloaded the programs you asked me to to a disk, but I left all the instructions you gave me here at work, so I couldn't remember everything you said. However, I did remember you saying to run the getservices.bat and post the results here. I did that, and I'll post it below. I'll bring the instructions home with me tonight, so I can do the rest of the stuff you asked. However, being that I cannot connect to the internet, I probably won't be able to get back to you until monday. Thanks for your help! PsService v1.1 - local and remote services viewer/controller Copyright © 2001-2003 Mark Russinovich Sysinternals - www.sysinternals.com SERVICE_NAME: Alerter Notifies selected users and computers of administrative alerts. If the service is stopped, programs that use administrative alerts will not receive them. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Alerter DEPENDENCIES : LanmanWorkstation SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: ALG Provides support for 3rd party protocol plug-ins for Internet Connection Sharing and the Internet Connection Firewall TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\alg.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Application Layer Gateway Service DEPENDENCIES : SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: AppMgmt Provides software installation services such as Assign, Publish, and Remove. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Application Management DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: AudioSrv Manages audio devices for Windows-based programs. If this service is stopped, audio devices and effects will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : AudioGroup TAG : 0 DISPLAY_NAME : Windows Audio DEPENDENCIES : PlugPlay : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: BITS Uses idle network bandwidth to transfer data. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Background Intelligent Transfer Service DEPENDENCIES : Rpcss SERVICE_START_NAME: LocalSystem SERVICE_NAME: Browser Maintains an updated list of computers on the network and supplies this list to computers designated as browsers. If this service is stopped, this list will not be updated or maintained. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Computer Browser DEPENDENCIES : LanmanWorkstation : LanmanServer SERVICE_START_NAME: LocalSystem SERVICE_NAME: C-DillaCdaC11BA (null) TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\drivers\CDAC11BA.EXE LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : C-DillaCdaC11BA DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: cisvc Indexes contents and properties of files on local and remote computers; provides rapid access to files through flexible querying language. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\cisvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Indexing Service DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: ClipSrv Enables ClipBook Viewer to store information and share it with remote computers. If the service is stopped, ClipBook Viewer will not be able to share information with remote computers. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\clipsrv.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : ClipBook DEPENDENCIES : NetDDE SERVICE_START_NAME: LocalSystem SERVICE_NAME: COMSysApp Manages the configuration and tracking of Component Object Model (COM)+-based components. If the service is stopped, most COM+-based components will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235} LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : COM+ System Application DEPENDENCIES : rpcss SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 30 seconds FAILURE_ACTIONS : Restart DELAY: 1000 seconds : Restart DELAY: 5000 seconds : None DELAY: 1000 seconds SERVICE_NAME: CryptSvc Provides three management services: Catalog Database Service, which confirms the signatures of Windows files; Protected Root Service, which adds and removes Trusted Root Certification Authority certificates from this computer; and Key Service, which helps enroll this computer for certificates. If this service is stopped, these management services will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Cryptographic Services DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: Dhcp Manages network configuration by registering and updating IP addresses and DNS names. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TDI TAG : 0 DISPLAY_NAME : DHCP Client DEPENDENCIES : Tcpip : Afd : NetBT SERVICE_START_NAME: LocalSystem SERVICE_NAME: dmadmin Configures hard disk drives and volumes. The service only runs for configuration processes and then stops. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\dmadmin.exe /com LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Logical Disk Manager Administrative Service DEPENDENCIES : RpcSs : PlugPlay : DmServer SERVICE_START_NAME: LocalSystem SERVICE_NAME: dmserver Detects and monitors new hard disk drives and sends disk volume information to Logical Disk Manager Administrative Service for configuration. If this service is stopped, dynamic disk status and configuration information may become out of date. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Logical Disk Manager DEPENDENCIES : RpcSs : PlugPlay SERVICE_START_NAME: LocalSystem SERVICE_NAME: Dnscache Resolves and caches Domain Name System (DNS) names for this computer. If this service is stopped, this computer will not be able to resolve DNS names and locate Active Directory domain controllers. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k NetworkService LOAD_ORDER_GROUP : TDI TAG : 0 DISPLAY_NAME : DNS Client DEPENDENCIES : Tcpip SERVICE_START_NAME: NT AUTHORITY\NetworkService SERVICE_NAME: ERSvc Allows error reporting for services and applictions running in non-standard environments. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Error Reporting Service DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: Eventlog Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\services.exe LOAD_ORDER_GROUP : Event log TAG : 0 DISPLAY_NAME : Event Log DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: EventSystem Supports System Event Notification Service (SENS), which provides automatic distribution of events to subscribing Component Object Model (COM) components. If the service is stopped, SENS will close and will not be able to provide logon and logoff notifications. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : Network TAG : 0 DISPLAY_NAME : COM+ Event System DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: FastUserSwitchingCompatibility Provides management for applications that require assistance in a multiple user environment. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Fast User Switching Compatibility DEPENDENCIES : TermService SERVICE_START_NAME: LocalSystem SERVICE_NAME: helpsvc Enables Help and Support Center to run on this computer. If this service is stopped, Help and Support Center will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Help and Support DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 86400 seconds FAILURE_ACTIONS : Restart DELAY: 100 seconds : Restart DELAY: 100 seconds : None DELAY: 100 seconds SERVICE_NAME: HidServ Enables generic input access to Human Interface Devices (HID), which activates and maintains the use of predefined hot buttons on keyboards, remote controls, and other multimedia devices. If this service is stopped, hot buttons controlled by this service will no longer function. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 4 DISABLED ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Human Interface Device Access DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: ImapiService Manages CD recording using Image Mastering Applications Programming Interface (IMAPI). If this service is stopped, this computer will be unable to record CDs. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\ImapiRox.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : IMAPI CD-Burning COM Service DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: Ip6FwHlp Provides intrusion prevention service for a home or small office network. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : IPv6 Internet Connection Firewall DEPENDENCIES : Netman : NLA SERVICE_START_NAME: LocalSystem SERVICE_NAME: lanmanserver Supports file, print, and named-pipe sharing over the network for this computer. If this service is stopped, these functions will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Server DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: lanmanworkstation Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : NetworkProvider TAG : 0 DISPLAY_NAME : Workstation DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: LmHosts Enables support for NetBIOS over TCP/IP (NetBT) service and NetBIOS name resolution. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TDI TAG : 0 DISPLAY_NAME : TCP/IP NetBIOS Helper DEPENDENCIES : NetBT : Afd SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: Messenger Transmits net send and Alerter service messages between clients and servers. This service is not related to Windows Messenger. If this service is stopped, Alerter messages will not be transmitted. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Messenger DEPENDENCIES : LanmanWorkstation : NetBIOS : PlugPlay : RpcSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: mnmsrvc Enables an authorized user to access this computer remotely by using NetMeeting over a corporate intranet. If this service is stopped, remote desktop sharing will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 110 WIN32_OWN_PROCESS INTERACTIVE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\mnmsrvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : NetMeeting Remote Desktop Sharing DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: MSDTC Coordinates transactions that span multiple resource managers, such as databases, message queues, and file systems. If this service is stopped, these transactions will not occur. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\msdtc.exe LOAD_ORDER_GROUP : MS Transactions TAG : 0 DISPLAY_NAME : Distributed Transaction Coordinator DEPENDENCIES : RPCSS : SamSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: MSIServer Installs, repairs and removes software according to instructions contained in .MSI files. TYPE : 120 WIN32_SHARE_PROCESS INTERACTIVE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\msiexec.exe /V LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Installer DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: navapsvc Handles Norton AntiVirus Auto-Protect events. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Program Files\Norton AntiVirus\navapsvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Norton AntiVirus Auto Protect Service DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: NetDDE Provides network transport and security for Dynamic Data Exchange (DDE) for programs running on the same computer or on different computers. If this service is stopped, DDE transport and security will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\netdde.exe LOAD_ORDER_GROUP : NetDDEGroup TAG : 0 DISPLAY_NAME : Network DDE DEPENDENCIES : NetDDEDSDM SERVICE_START_NAME: LocalSystem SERVICE_NAME: NetDDEdsdm Manages Dynamic Data Exchange (DDE) network shares. If this service is stopped, DDE network shares will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\netdde.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Network DDE DSDM DEPENDENCIES : : EGrLocalSystem : Network DDE DSDM : etwork DDE : ntiVirus Auto Protect Service : ger : e Service : ion : ttings\Sameep :  SERVICE_START_NAME: LocalSystem SERVICE_NAME: Netlogon Supports pass-through authentication of account logon events for computers in a domain. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\lsass.exe LOAD_ORDER_GROUP : RemoteValidation TAG : 0 DISPLAY_NAME : Net Logon DEPENDENCIES : LanmanWorkstation SERVICE_START_NAME: LocalSystem SERVICE_NAME: Netman Manages objects in the Network and Dial-Up Connections folder, in which you can view both local area network and remote connections. TYPE : 120 WIN32_SHARE_PROCESS INTERACTIVE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Network Connections DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: Nla Collects and stores network configuration and location information, and notifies applications when this information changes. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Network Location Awareness (NLA) DEPENDENCIES : Tcpip : Afd SERVICE_START_NAME: LocalSystem SERVICE_NAME: NtLmSsp Provides security to remote procedure call (RPC) programs that use transports other than named pipes. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\lsass.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : NT LM Security Support Provider DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: NtmsSvc (null) TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Removable Storage DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: NVSvc (null) TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\nvsvc32.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : NVIDIA Driver Helper Service DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: PictureTaker (null) TYPE : 110 WIN32_OWN_PROCESS INTERACTIVE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : c:\fixit\pt\PCTKRNT.SYS LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : PictureTaker DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: PlugPlay Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\services.exe LOAD_ORDER_GROUP : PlugPlay TAG : 0 DISPLAY_NAME : Plug and Play DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: PolicyAgent Manages IP security policy and starts the ISAKMP/Oakley (IKE) and the IP security driver. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\lsass.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : IPSEC Services DEPENDENCIES : RPCSS : Tcpip : IPSec SERVICE_START_NAME: LocalSystem SERVICE_NAME: ProtectedStorage Provides protected storage for sensitive data, such as private keys, to prevent access by unauthorized services, processes, or users. TYPE : 120 WIN32_SHARE_PROCESS INTERACTIVE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\lsass.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Protected Storage DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: RasAuto Creates a connection to a remote network whenever a program references a remote DNS or NetBIOS name or address. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Remote Access Auto Connection Manager DEPENDENCIES : RasMan : Tapisrv SERVICE_START_NAME: LocalSystem SERVICE_NAME: RasMan Creates a network connection. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Remote Access Connection Manager DEPENDENCIES : Tapisrv SERVICE_START_NAME: LocalSystem SERVICE_NAME: RDSessMgr Manages and controls Remote Assistance. If this service is stopped, Remote Assistance will be unavailable. Before stopping this service, see the Dependencies tab of the Properties dialog box. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\sessmgr.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Remote Desktop Help Session Manager DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: RemoteAccess Offers routing services to businesses in local area and wide area network environments. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 4 DISABLED ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Routing and Remote Access DEPENDENCIES : RpcSS : +NetBIOSGroup SERVICE_START_NAME: LocalSystem SERVICE_NAME: RpcLocator Manages the RPC name service database. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\locator.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Remote Procedure Call (RPC) Locator DEPENDENCIES : LanmanWorkstation SERVICE_START_NAME: NT AUTHORITY\NetworkService SERVICE_NAME: RpcSs Provides the endpoint mapper and other miscellaneous RPC services. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost -k rpcss LOAD_ORDER_GROUP : COM Infrastructure TAG : 0 DISPLAY_NAME : Remote Procedure Call (RPC) DEPENDENCIES : SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 0 seconds FAILURE_ACTIONS : Reboot DELAY: 60000 seconds SERVICE_NAME: RSVP Provides network signaling and local traffic control setup functionality for QoS-aware programs and control applets. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\rsvp.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : QoS RSVP DEPENDENCIES : TcpIp : Afd : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: SamSs Stores security information for local user accounts. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\lsass.exe LOAD_ORDER_GROUP : LocalValidation TAG : 0 DISPLAY_NAME : Security Accounts Manager DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: SBService (null) TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : ScriptBlocking Service DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: SCardDrv Enables support for legacy non-plug and play smart-card readers used by this computer. If this service is stopped, this computer will not support legacy reader. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\SCardSvr.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Smart Card Helper DEPENDENCIES : +Smart Card Reader SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: SCardSvr Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\SCardSvr.exe LOAD_ORDER_GROUP : SmartCardGroup TAG : 0 DISPLAY_NAME : Smart Card DEPENDENCIES : PlugPlay SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: Schedule Enables a user to configure and schedule automated tasks on this computer. If this service is stopped, these tasks will not be run at their scheduled times. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 120 WIN32_SHARE_PROCESS INTERACTIVE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : SchedulerGroup TAG : 0 DISPLAY_NAME : Task Scheduler DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: seclogon Enables starting processes under alternate credentials. If this service is stopped, this type of logon access will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 120 WIN32_SHARE_PROCESS INTERACTIVE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Secondary Logon DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: SENS Tracks system events such as Windows logon, network, and power events. Notifies COM+ Event System subscribers of these events. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : Network TAG : 0 DISPLAY_NAME : System Event Notification DEPENDENCIES : EventSystem SERVICE_START_NAME: LocalSystem SERVICE_NAME: SharedAccess Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Internet Connection Firewall (ICF) / Internet Connection Sharing (ICS) DEPENDENCIES : Netman : NLA : RasMan : ALG SERVICE_START_NAME: LocalSystem SERVICE_NAME: ShellHWDetection (null) TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : ShellSvcGroup TAG : 0 DISPLAY_NAME : Shell Hardware Detection DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: SNDSrvc Symantec Network Drivers Service TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Symantec Network Drivers Service DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: Spooler Loads files to memory for later printing. TYPE : 110 WIN32_OWN_PROCESS INTERACTIVE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\spoolsv.exe LOAD_ORDER_GROUP : SpoolerGroup TAG : 0 DISPLAY_NAME : Print Spooler DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 86400 seconds FAILURE_ACTIONS : Restart DELAY: 60000 seconds : Restart DELAY: 60000 seconds : None DELAY: 0 seconds SERVICE_NAME: SPTISRV (null) TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Sony SPTI Service DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: srservice Performs system restore functions. To stop service, turn off System Restore from the System Restore tab in My Computer->Properties TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : System Restore Service DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: SSDPSRV Enables discovery of UPnP devices on your home network. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : SSDP Discovery Service DEPENDENCIES : SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: stisvc Provides image acquisition services for scanners and cameras. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k imgsvc LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Image Acquisition (WIA) DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: SwPrv Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this service is stopped, software-based volume shadow copies cannot be managed. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\System32\dllhost.exe /Processid:{1CC14034-ABF5-4E23-BDE4-0728F516DD93} LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : MS Software Shadow Copy Provider DEPENDENCIES : rpcss SERVICE_START_NAME: LocalSystem SERVICE_NAME: SysmonLog Collects performance data from local or remote computers based on preconfigured schedule parameters, then writes the data to a log or triggers an alert. If this service is stopped, performance information will not be collected. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\smlogsvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Performance Logs and Alerts DEPENDENCIES : SERVICE_START_NAME: NT Authority\NetworkService SERVICE_NAME: TapiSrv Provides Telephony API (TAPI) support for programs that control telephony devices and IP based voice connections on the local computer and, through the LAN, on servers that are also running the service. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Telephony DEPENDENCIES : PlugPlay : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: TermService Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Terminal Services DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: Themes Provides user experience theme management. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : UIGroup TAG : 0 DISPLAY_NAME : Themes DEPENDENCIES : SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 86400 seconds FAILURE_ACTIONS : Restart DELAY: 60000 seconds : Restart DELAY: 60000 seconds : None DELAY: 0 seconds SERVICE_NAME: TrkWks Maintains links between NTFS files within a computer or across computers in a network domain. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Distributed Link Tracking Client DEPENDENCIES : RpcSs SERVICE_START_NAME: LocalSystem SERVICE_NAME: uploadmgr Manages synchronous and asynchronous file transfers between clients and servers on the network. If this service is stopped, synchronous and asynchronous file transfers between clients and servers on the network will not occur. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Upload Manager DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 86400 seconds FAILURE_ACTIONS : Restart DELAY: 100 seconds : Restart DELAY: 100 seconds : None DELAY: 100 seconds SERVICE_NAME: upnphost Provides support to host Universal Plug and Play devices. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Universal Plug and Play Device Host DEPENDENCIES : SSDPSRV SERVICE_START_NAME: NT AUTHORITY\LocalService FAIL_RESET_PERIOD : -1 seconds FAILURE_ACTIONS : Restart DELAY: 0 seconds SERVICE_NAME: UPS Manages an uninterruptible power supply (UPS) connected to the computer. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\ups.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Uninterruptible Power Supply DEPENDENCIES : SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: VSS Manages and implements Volume Shadow Copies used for backup and other purposes. If this service is stopped, shadow copies will be unavailable for backup and the backup may fail. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\vssvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Volume Shadow Copy DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: W32Time Maintains date and time synchronization on all clients and servers in the network. If this service is stopped, date and time synchronization will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Time DEPENDENCIES : SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 5 seconds FAILURE_ACTIONS : Restart DELAY: 60000 seconds : Restart DELAY: 60000 seconds SERVICE_NAME: WebClient Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : NetworkProvider TAG : 0 DISPLAY_NAME : WebClient DEPENDENCIES : MRxDAV SERVICE_START_NAME: NT AUTHORITY\LocalService SERVICE_NAME: winmgmt Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 0 IGNORE BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Windows Management Instrumentation DEPENDENCIES : RPCSS : Eventlog SERVICE_START_NAME: LocalSystem FAIL_RESET_PERIOD : 86400 seconds FAILURE_ACTIONS : Restart DELAY: 60000 seconds : Restart DELAY: 60000 seconds SERVICE_NAME: WmdmPmSp Retrieves the serial number of any portable music player connected to your computer TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Portable Media Serial Number DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: WmiApSrv Provides performance library information from WMI HiPerf providers. TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\wbem\wmiapsrv.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : WMI Performance Adapter DEPENDENCIES : RPCSS SERVICE_START_NAME: LocalSystem SERVICE_NAME: wuauserv Enables the download and installation of critical Windows updates. If the service is disabled, the operating system can be manually updated at the Windows Update Web site. TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\system32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Automatic Updates DEPENDENCIES : SERVICE_START_NAME: LocalSystem SERVICE_NAME: WZCSVC Provides automatic configuration for the 802.11 adapters TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\WINNT\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP : TDI TAG : 0 DISPLAY_NAME : Wireless Zero Configuration DEPENDENCIES : RpcSs : Ndisuio SERVICE_START_NAME: LocalSystem

That's fine there is no hurry - on your time so if you can't post the results until tomorrow that is ok. I learned something from the getservice log - you have no extra running service by the look of it so it makes it easier to clean. Good Luck!

dgosling, Thanks for you patience. Here are the other two logs you were looking for.

That log looks clean despite the fact that you couldn't find any of the files. Please download and merge the following program into your registry and then POST a new log to make sure you are clean:

Please download and open the following zip file. Double-click on the file inside the zip and when it asks you if you would like to merge the file into your registry, please answer yes. This will make sure all files are visible on your computer.

http://www.davehigham.zen.co.uk/downloads/xphidden.zip

There are still a couple of entries in the log that should be removed

First of all you are running My Search Bar which has adware in it. It is your choice if you wish to keep it as it is not a really bad one. If you wish to remove it go to Start>Control Panel>Add Remove Programs and on the list should be My Search Bar, or My Web Search Bar, or My Search, something like that will be in the window. Choose Change/remove if you want to uninstall it.


1. Scan again with HijackThis (ALL WINDOWS CLOSED EXCEPT HJT)

2. Put a check mark beside each of the following entries in the HJT window

R3 - Default URLSearchHook is missing
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL <— only if you decide to remove it
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start <– despite the fact that this is from Comcast there are security issues with it - it sends your information to it's server and collects it from your PC an unknown amount of information
O4 - Global Startup: Event Reminder.lnk = ?


3. Click 'fix checked'

4. REBOOT to finish removing the entries into SAFE MODE by tapping F8 repeatedly while booting up


5. DELETE the following file:
C:\Program Files\Support.com\bin\tgkill.exe

6. REBOOT into normal mode

7. please SCAN again with HJT and

8. POST a new log file here in this thread using 'Add Reply' to see if there is anything left to clean.


There are a few things you should do now to make sure you are completely clean:

1. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.


2. Another cleanup that will help is to go to Start>Programs>Acccessories>System Tools> Disk Cleanup and put a check mark beside all the entries in the disk cleanup window that ask you what you want to clean. Clean all hard drives and all files. This will get rid of any malware that is hiding in the temporary folders.

3. Make sure that all are gone, by checking the folders that the Temporary Internet Files and Temp files are stored in. To do so use Control Panel > Internet Options(or right click the IE icon on the desktop and choose Properties). Click Delete Files on the General Tab - place a check in the Delete all offline content box, then 'Clear History' and then press OK

4. Empty your Recycle Bin

5. You do not appear to have a firewall running and there are a few available for free that have excellent reputations:

Zone ALarm Free Firewall
Kerio Free Firewall


6. I think you may benefit from reading the article "How Did I Get Infected In The First Place" linked at the bottom of this post, for information on how to secure your PC from spyware/adware/malware.There are several small free programs mentioned there that help with securing your PC against this type of problem.

Congratulations looks great!

You do not appear to have a firewall running and there are a few available for free that have excellent reputations:

Zone ALarm Free Firewall

I think you may benefit from reading the article "How Did I Get Infected In The First Place" linked at the bottom of this post, for information on how to secure your PC from spyware/adware/malware.There are several small free programs mentioned there that help with securing your PC against this type of problem.