29 replies to this topic

[Crnfused]

 I got a Win 10 update and not have any audio ever since. I have been trying to resolve this issue and have not found the answer yet, please help. Besides the red X over the speaker icon in the tray, when r clicking it says Speaker setup (UNKNOWN). I have tried everything that Microsoft said to do:

 

1. Run the audio troubleshooter

2. Verify that all Windows Updates are installed

3. Check your cables, plugs, jacks, volume, speaker, and headphone connections

4. Check sound settings

5. Fix your audio drivers

6. Set your audio device as the default device

7. Turn off audio enhancements

8. Restart Audio Services 

9. Try different audio formats

10. Restart to apply installed updates

11. Check for IDT High Definition Audio CODEC in Device Manager

12. If you have microphone issues, make sure your privacy settings are configured properly.

 

Nothing worked. I went to Dell and downloaded and installed the drivers straight from their site, no relief. I can't seem to find the issue. I also just discovered that when I tried to use my printer through wifi, it shuts down my Chrome. When I open Chrome again, I am able to restore the open windows. And the printer itself says it doesn't recognize wifi. I am at a total loss. 

Here is some info you might find helpful, I hope it is not too much. Thank you

 

System Security Status  

Security Benchmark Score Available only for Windows 7, Vista, and XP Pro

 

Virus Protection Up-to-date

 

Security Updates Up-to-date

 

Computer Profile Summary     Computer Name: DESKTOP-CURHJDE (in WORKGROUP) Profile Date: Tuesday, January 21, 2020 3:42:28 PM Advisor Version: 8.6b Windows Logon: luvmy

Try BelManage, the Enterprise version of the Belarc Advisor

Personal Home Use Only

Operating System Windows 10 Home (x64) Version 1903 (build 18362.592)
Install Language: English (United States)
System Locale: English (United States)
Installed: 9/29/2019 11:23:08 AM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

System Model Dell Inc. Inspiron 5770
System Service Tag: 3RQ4DQ2 (support for this PC)
Chassis Serial Number: 3RQ4DQ2
Enclosure Type: Notebook

Processor ^a 2.20 gigahertz Intel Core i3-8130U
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
4096 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

Main Circuit Board ^b Board: Dell Inc. 085WJV A00
Serial Number: /3RQ4DQ2/CNCMC008AA00BB/
Bus Clock: 100 megahertz
UEFI: Dell Inc. 1.2.3 05/15/2019

Drives 984.23 Gigabytes Usable Hard Drive Capacity
906.29 Gigabytes Hard Drive Free Space

PLDS DVD+-RW DU-8A5LH [Optical drive]

Intel Optane+932GBHDD [Hard drive] -- drive 0, Not SMART

Memory Modules ^c,d 8092 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' is Empty
Slot 'DIMM B' has 8192 MB (serial number 2351AEBB) Local Drive Volumes           c: (NTFS on drive 0) 984.23 GB 906.29 GB free     Network Drives None detected

Users (mouse over user name for details) local user accounts last logon  luvmy 1/20/2020 8:12:20 PM (admin)  PCPitstopSVC 1/21/2020 7:30:12 AM (admin) local system accounts  Administrator 10/10/2018 3:19:24 AM (admin)  DefaultAccount never    Guest never    WDAGUtilityAccount never   Font Driver Host domain logons  UMFD-0 1/20/2020 8:12:17 PM    UMFD-1 1/20/2020 8:12:17 PM  

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Printers HP Officejet 5740 series on FILE: Microsoft Print To PDF on PORTPROMPT: Microsoft Shared Fax Driver on SHRFAX: Microsoft Software Printer Driver on Microsoft.Office.OneNote_16001.12325.20040.0_x64__8wekyb3d8bbwe_microsoft.onenoteim_S-1-5-21-628549376-628022632-3037009744-1001 Microsoft XPS Document Writer v4 on PORTPROMPT:

Controllers None detected

Display Intel® UHD Graphics 620 [Display adapter]
Generic PnP Monitor (17.1"vis, April 2016)

Bus Adapters Intel® Chipset SATA/PCIe RST Premium Controller
Microsoft Storage Spaces Controller
Intel® USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

Multimedia Intel® Display Audio
Realtek Audio

Virus Protection [Back to Top] Malwarebytes Anti-Malware Version 4.0.4.49     Last Disk Scan on Tuesday, January 7, 2020 1:11:50 PM     Realtime File Scanning On PC Matic Super Shield     Virus Definitions Version Up To Date

    Realtime File Scanning On

 

Hotfixes from Windows Update (agent version 10.0.18362.387) install automatically.
Last install: 1/16/2020 11:40:47 AM, check: 1/20/2020 10:17:48 PM.

All required security updates have been installed (using Advisor definitions version 2020.1.17.1) according to the 01/14/2020 Microsoft Security Bulletin Summary and bulletins from other vendors.

Hotfixes from Windows Update (agent version 10.0.18362.387) install automatically.
Last install: 1/16/2020 11:40:47 AM, check: 1/20/2020 10:17:48 PM.

All required security updates have been installed (using Advisor definitions version 2020.1.17.1) according to the 01/14/2020 Microsoft Security Bulletin Summary and bulletins from other vendors.

1. Run the audio troubleshooter

2. Verify that all Windows Updates are installed

3. Check your cables, plugs, jacks, volume, speaker, and headphone connections

4. Check sound settings

5. Fix your audio drivers

6. Set your audio device as the default device

7. Turn off audio enhancements

8. Restart Audio Services 

9. Try different audio formats

10. Restart to apply installed updates

11. Check for IDT High Definition Audio CODEC in Device Manager

12. If you have microphone issues, make sure your privacy settings are configured properly.

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[Ztruker]

I'd like to see what Device Manager looks like when showing all devices, installed and hidden.

 

Create a new Environment variable called devmgr_show_nonpresent_devices and set it's value to 1 as follows:

• Right click on My Computer, Computer or This PC and select Properties
• Click on the Advanced tab
• Click on the Environmental Variables button
• Click the New button under the User variables for xxxxx" area.
• Set the Variable name as: devmgr_show_nonpresent_devices
• Set the Variable value to: 1
• Click OK as needed to close all the windows you opened.

To see the status of everything in Device Manager:

• Open Device Manager:
  • XP: Control Panel, System, Hardware tab, Device Manager
  • Vista, Windows 7, 8 and 10:Control Panel, System, Advanced System Settings,
• Make the Device Manager window full screen.
• Click on View then Show hidden devices.
• Click on the + next to anything that shows a yellow mark.

Press the Print Screen button to copy the Device Manager window image to the clipboard.

Click Start, type paint and press Enter.

Press Ctrl+v to paste the image to the MS Paint window.
Click File then Save as and save it to your Desktop.

 

Start a new reply.
Click on the More reply options button.
Click on the Browse button below the message input area.
Navigate to where you saved the picture, select it and click on Open.
Click on Attach This File.
Once uploaded, click on Add To Post to the far right of the uploaded file.
Scroll down and click Preview Post to verify the image shows.

[Crnfused]

 

I did everything step by step and as you can see there is nothing that is a yellow. I looked for that as well and did nt see it without going through all the steps you asked. Getting really worried now. Thank you for your help so far, I know we'll get this solved.

[Crnfused]

Should I return the settings I changed for you?

[Ztruker]

Expand Sound, video and Game controllers. What shows there?

What audio \device do you have?

 

You can leave the settings, they cause no harm.

 

You coudl roll back ther last Windows Update, see if that resolves the problem.

Edited by Ztruker, 23 January 2020 - 04:31 PM.

[Crnfused]

The difference I see between the imagies I sent you and the ones from 1019, when I got the laptop is that there was no migration. Would that have something to do with it? I can not roll back because the button is grayed out. 

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[Ztruker]

What audio \device do you have?

 

The left window says Intel Display Audio, the right window says Realtek Audio. Which one is in your computer?

[Crnfused]

I have both. When I run the trouble shooter it always says it fixed one but not the other.

[Ztruker]

Intel is onboard, Realtek is an add-in card?
 
What does Update History show you?Click on Uninstall an Update and see what is available at the bottom, under Microsoft Windows (nn)
Mine looks like this:
 


You may be able to uninstall the update from there.

Edited by Ztruker, 23 January 2020 - 08:18 PM.

[Crnfused]

Is this what you need?

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[Ztruker]

You had two updates installed on the 16th. Uninstall them and see if that gets rid of your problem:

 

[Crnfused]

I did uninstall one of them and restarted. I tried to uninstall the 2nd one and as you can see, I can select it for uninstall, but the button won't work. I did get a notice that it updated after the reboot and you can see it on the image. I did run the troubleshooter again and it says the same thing. 

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[Ztruker]

Check those services, see if both are running?

 

[Crnfused]

Yes, it says they are both running. I have stopped them both and then restarted and I still get no change.

[Crnfused]

Thought these might help.

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