Slow loading laptop

Hi

I need my computer cleaned. It seems to freeze up quite a bit as well. I have an HP laptop that has Windows 8.1 operating system.

Any help will be greatly appreciated.

Thanks

• Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
• Right-Click FRST.exe / FRST64.exe and select [external image: AVOiBNU.jpg]Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
  
  

Start::
CloseProcesses:
CreateRestorePoint:
C:\Program Files (x86)\Driver Support\svc\DriverSupportAOsvc.exe
C:\Program Files (x86)\Driver Support\svc\DriverSupportAO.exe
BootExecute: autocheck autochk /r \??\Z:autocheck autochk *
BHO: No Name -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> No File
BHO-x32: Java Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_25\bin\ssv.dll [2014-12-01] (Oracle America, Inc. -> Oracle Corporation)
BHO-x32: Java Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_25\bin\jp2ssv.dll [2014-12-01] (Oracle America, Inc. -> Oracle Corporation)
FF Plugin-x32: @java.com/DTPlugin,version=11.25.2 -> C:\Program Files (x86)\Java\jre1.8.0_25\bin\dtplugin\npDeployJava1.dll [2014-12-01] (Oracle America, Inc. -> Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.25.2 -> C:\Program Files (x86)\Java\jre1.8.0_25\bin\plugin2\npjp2.dll [2014-12-01] (Oracle America, Inc. -> Oracle Corporation)
CHR HomePage: Profile 1 -> mysearch.avg.com
2018-10-15 19:07 - 2018-10-15 19:07 - 000006144 _____ () C:\Users\Annette\AppData\Local\Temp\73vkh5od.dll
2018-07-29 19:34 - 2018-03-09 16:20 - 001737592 _____ (Microsoft Corporation) C:\Users\Annette\AppData\Local\Temp\dllnt_dump.dll
2018-09-09 14:43 - 2018-09-09 14:43 - 000006144 _____ () C:\Users\Annette\AppData\Local\Temp\ejpo7arb.dll
CustomCLSID: HKU\S-1-5-21-1409944621-189731363-133459071-1005_Classes\CLSID\{162C6FB5-44D3-435B-903D-E613FA093FB5}\InprocServer32 -> C:\Users\Annette\AppData\Local\Microsoft\OneDrive\17.3.6998.0830\amd64\FileCoAuthLib64.dll => No File
CustomCLSID: HKU\S-1-5-21-1409944621-189731363-133459071-1005_Classes\CLSID\{84B5A313-CD5D-4904-8BA2-AFDC81C1B309}\InprocServer32 -> C:\Users\Annette\AppData\Local\GoToMeeting\8625\G2MOutlookAddin64.dll => No File
Task: {482C1111-09DA-40E1-9181-E344E242A1F2} - System32\Tasks\Driver Support-RTMRules => C:\Program Files (x86)\Driver Support\DriverSupport.exe (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP)
Task: {4BD0F4B2-4176-4FF7-9B67-38398F1F0A0D} - System32\Tasks\Driver Support => C:\Program Files (x86)\Driver Support\DriverSupport.exe (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP)
Task: {61773716-6580-4DD8-8471-54CEE230A37C} - System32\Tasks\Driver Support-RTMScan => C:\Program Files (x86)\Driver Support\DriverSupport.exe (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP)
Task: {73296B0F-F798-44FF-9230-D95559AAA3AF} - System32\Tasks\Driver Support-RTMUpdater => C:\Program Files (x86)\Driver Support\DriverSupport.exe (PC DRIVERS HEADQUARTERS I, INC -> PC Drivers Headquarters LP)
ShortcutWithArgument: C:\Users\Annette\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\ImplicitAppShortcuts\69639df789022856\Person 1 - Chrome.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> –profile-directory="Profile 1"
FirewallRules: [{A42A81CB-243D-424B-A1D2-E662EB7A79B5}] => (Allow) C:\Program Files (x86)\Tango\Tango.exe No File
FirewallRules: [{7878122C-021D-4A6D-A0EB-284AB08B8B7E}] => (Allow) C:\Program Files (x86)\Tango\Tango.exe No File
FirewallRules: [TCP Query User{FEEB000C-3527-4656-972D-BD975F70038B}C:\program files (x86)\tango\tango.exe] => (Block) C:\program files (x86)\tango\tango.exe No File
FirewallRules: [UDP Query User{AA76E5A5-6069-49D6-B878-FDBD28329607}C:\program files (x86)\tango\tango.exe] => (Block) C:\program files (x86)\tango\tango.exe No File
FirewallRules: [{91BE1D7A-7F5E-4888-8C7B-7A4FB2833155}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{85591B93-2B77-4228-ACD3-3663078EA1C8}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{D228A34F-3AF9-41F6-AA7B-3579CF041A48}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{BD1FD5D4-E5B0-44EF-A5F2-0CC6D6F8A3E3}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{9830404C-9584-4B5A-AAA7-37464D53161D}] => (Allow) C:\Users\Jacquelyn\AppData\Local\Maelstrom\Application\chrome.native.torrent.exe No File
FirewallRules: [{5BCD7EEB-5882-4C2B-8864-78E37C461F11}] => (Allow) C:\Users\Jacquelyn\AppData\Local\Maelstrom\Application\chrome.native.torrent.exe No File
FirewallRules: [{4767A3CC-2571-4160-8DAD-E9C5D341B5A2}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{188AD522-CA2C-4096-B0C6-73A7377F1EDC}] => (Allow) C:\Users\Jacquelyn\AppData\Roaming\uTorrent\uTorrent.exe No File
FirewallRules: [{3C9E1994-A54A-4741-9505-6142A9097317}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgnsa.exe No File
FirewallRules: [{B3EFC034-FD60-4DDF-B0F1-5837E7FA5375}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgnsa.exe No File
FirewallRules: [{F71E818A-A294-41B8-BD37-D13C81FA5F53}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgdiagex.exe No File
FirewallRules: [{6B914922-3E76-4FEC-A515-4105D6FDC28F}] => (Allow) C:\Program Files (x86)\AVG\AVG2015\avgdiagex.exe No File
C:\Windows\Temp\*.*
Emptytemp:
End::

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
  [external image: MBAM3_zpsw0f8rn9n.jpg]
  
  Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
• You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
  ~~~~~~~~~~~~~~~~~~~~~~
  
  [external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
  Follow the instructions below to run a scan using the Emsisoft Emergency Kit.
  • Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
  • Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
  • After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
  • Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
  • If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
  • After the restart, open EEK again (in the C:\EEK folder);
  • This time, click on Logs;
  • From there, go under the Quarantine Log tab, and click on the Export button;
  • Save the log on your desktop, then open it, and copy/paste its content in your next reply;
  Please post these 2 logs when finished.
  
  Also, tell me how the computer is now.

HI

I just did the quarantine. About to do Emisoft now.