Having Some Weird Pop Ups In The Background For 2 Laptops Can you Help

Hi, i have 2 laptops which are currently having some problems and needs debugging. Do i Open 1 thread for 2 threads ?

 

Your help will be very much appreciated.

We can probably do all of the here but one at a time.

For the first computer.

[external image: xlK5Hdb.png]Farbar Recovery Scan Tool (FRST) Scan

• Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
• Right-Click FRST.exe / FRST64.exe and select [external image: AVOiBNU.jpg]Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
  
  

Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below and select Copy.
beginning with Start:: and finishing with End::
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Highlight the entire content of the quote box below and select Copy.

 

Start::
CloseProcesses:
CreateRestorePoint:
SearchScopes: HKU\S-1-5-21-427439225-1213319809-2569054467-1001 -> DefaultScope {79A0104A-1D63-4D02-82EE-5D380B50B195} URL =
SearchScopes: HKU\S-1-5-21-427439225-1213319809-2569054467-1001 -> {79A0104A-1D63-4D02-82EE-5D380B50B195} URL =
BHO: Microsoft OneDrive for Business Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.33.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{162C6FB5-44D3-435B-903D-E613FA093FB5}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\amd64\FileCoAuthLib64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.30.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{91A41FCC-BC02-42D8-A36E-0D27FF9BFFC8}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.33.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.32.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.28.15\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-427439225-1213319809-2569054467-1001_Classes\CLSID\{EA724FD3-844D-43A9-A8C9-A5BC35FC20E4}\InprocServer32 -> C:\Users\lenovo\AppData\Local\Google\Update\1.3.33.17\psuser_64.dll => No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
Task: {0F33CC42-E0F2-435A-845A-08FB9102F7A7} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {21BFCB80-25FE-48C2-A06B-6A7B35A3EA44} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {30417D5D-D1D0-4896-AC5A-39A48E05E095} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime -> No File <==== ATTENTION
Task: {4619F735-6420-4170-B8A5-52A0EF520052} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {47E818D0-B11E-4446-A420-012DE8A3171E} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {5191E968-E321-413C-985A-758DBC741356} - \Microsoft\Windows\Setup\GWXTriggers\Time-Weekend -> No File <==== ATTENTION
Task: {66A93B6D-5300-4C55-AD2C-EF50E9635CCC} - \WPD\SqmUpload_S-1-5-21-427439225-1213319809-2569054467-1001 -> No File <==== ATTENTION
Task: {910E1DF9-5631-484B-A338-8E3E9F775D50} - \Microsoft\Windows\Setup\GWXTriggers\OnIdle-5d -> No File <==== ATTENTION
Task: {A480D052-B1F3-4402-98F7-1D28D5815285} - \Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeTime -> No File <==== ATTENTION
Task: {AFDA71D6-EC45-4761-B7E7-1475868CA719} - \Microsoft\Windows\Setup\gwx\rundetector -> No File <==== ATTENTION
Task: {B69F4C51-A9FC-4572-9E3D-B78530D1ABE0} - \Pokki -> No File <==== ATTENTION
Task: {BAF6FF86-0DF4-4DAB-BC37-5DEC24EA8C38} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {C077C232-C32D-4357-ADF9-013756F87346} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {D2302825-98BB-4C28-97E2-8FBDEEF1FF72} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {D82921DA-B623-4B33-AB36-FA36AD40032A} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {F3B8E4BC-406E-45E0-A16F-34800005BAF7} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {F614EAD7-AA4C-43C2-98A5-EF7C6F4C012C} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {FE7BA5C9-5152-4A82-9F90-1B33B4061110} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
FirewallRules: [{8EACC438-22B8-40A6-B6F5-60A1331FBCF5}] => (Allow) C:\Users\lenovo\AppData\Local\Temp\HouseCall\tmase\drs\DrScaner.exe No File
FirewallRules: [{925AF09B-B80F-4ABD-9407-42255C1F5E45}] => (Allow) C:\Users\lenovo\AppData\Local\Temp\HouseCall\tmase\drs\DrScaner.exe No File
FirewallRules: [{45692E50-5327-43A4-B584-876592878EBA}] => (Allow) C:\Users\lenovo\AppData\Local\Temp\HouseCall\tmase\nmap\bonjour.exe No File
C:\Windows\Temp\*.*
Emptytemp:
End::

Start FRST (FRST64) with Administrator privileges
Press the Fix button. FRST will process the lines copied above from the clipboard.
When finished, a log file Fixlog.txt will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[external image: zcMPezJ.png]AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

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[external image: RQKuhw1.png]RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

created by Aura


please post these logs when finished.

Let's check for remnants

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
• After the installation IS complete let it update if it asks.
• Under SETTINGS…..APPLICATIONS leave everything at default
• Under SETTINGS…..PROTECTION make sure AUTOMATIC QUARANTINE is on.
• Then go to the Dashboard and click on SCAN NOW
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
  
  Save the file to your desktop and include its content in your next reply.
  
  You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
• Then click on POST
• Exit Malwarebytes

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`

[external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;

Please post these 2 logs when finished.

Also, tell me how the computer is now.

Machine is running ok at the moment. If any irregularities i will update.

Scans are actually looking good now

 

i have 2 laptops which are currently having some problems

Did you still want to try to clean up the other computer?

Scans are actually looking good now

 

i have 2 laptops which are currently having some problems

Did you still want to try to clean up the other computer?

 

Ok. Lets get started on the other machine shall we ?

For the computer we just worked on

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• – This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

*****************

For the one we're about to start on

• Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
• Right-Click FRST.exe / FRST64.exe and select [external image: AVOiBNU.jpg]Run as administrator to run the programme.
• Click Yes to the disclaimer.
• Ensure the Addition.txt box is checked.
• Click the Scan button and let the programme run.
• Upon completion, click OK, then OK on the Addition.txt pop up screen.
• Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
  
  

For the computer we worked on, there is still some weird google notifications sometimes. Not sure if that is normal.

 

I'll proceed with the cleanup for the 2nd machine.