Juliet
Let's try this, Reset your browsers
[external image: IwrLpPN.png]Kaspersky Virus Removal Tool
Follow the instructions below to download and execute a scan with the Kaspersky Virus Removal Tool and provide a log.
- Backup Internet Explorer Favourites
- Backup Firefox Bookmarks
- Backup Chrome Bookmarks
- Internet Explorer: How to reset Internet Explorer settings
- Firefox: Reset Firefox
- Chrome: Chrome - Reset browser settings
[external image: IwrLpPN.png]Kaspersky Virus Removal Tool
Follow the instructions below to download and execute a scan with the Kaspersky Virus Removal Tool and provide a log.
- Download Kaspersky Virus Removal Tool and save it to your Desktop;
- Right-click on KVRT.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
- Accept the EULA by clicking on Yes and wait for KVRT to initialize;
- Click on the Change parameters button, check System drive and click on Ok;
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Note: If you have more than one drive (partition, hard drive, etc.) click on the Add object… button at the top, then select your drive(s) under Computer to add it/them to the scan; - Once done, click on Start scan and wait for it to complete;