20 min read
No worries, always best to check if unsure 
One of the checks that the repair tool can do is for malware, that is why I emphasize to follow all steps other than checking for malware as that is out of my remit.
Hello Phill,
Thank you very much for your quick reply. I got right to it. Everything is disabled in msconfig per the instructions. One problem I am running into in the Task Scheduler is that there is one task which I am not able to disable - even after rebooting. I am attaching a screen shot. Am I good to proceed by running All In One repair?
Hello millermaster,
Apologies for the delay, I suspect that we are in different timezones me being in the UK.
If not done already, run the Windows AIO repair tool please, any problems, uninstall all traces of Seatools and try again if you will.
Hello Phill,
Please do not apologize. You are helping me for free in your spare time. I absolutely apreceate anything and everything you do to help me! Yes, we are in different time zones. I am 6 hours behind the UK which places me in the midwest in the US.
I had unistalled Seatools before. I would not know how to uninstall any traces of it. I had Seagate Dashboard installed to create my back up. I uninstalled this for now. The result is no different though. I am not able to disable that task in Task Scheduler.
Last night I looked thru some of my photos using Windows Live Photo Gallery when the screen turned blue with some text which I couldn't read all because the text started outside of what the screen. When the PC rebooted a windows came up which read:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80054104E0
BCP2: FFFFF880042D5A1C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012719-21356-01.dmp
C:\Users\Dirk - Admin\AppData\Local\Temp\WER-40466-0.sysdata.xml
…
I went ahead with the optional Pre-Scan (Step 2) in Windows all in one repair. This found problems. I am going to attach the log at the end. Unfortunately it snowed here in real life. I will have to clear my driveway and head to work. I *may* not be able to reply or do anything else till Wednesday afternoon your time.
**********************
┌────────────────────────────────────────────────────────────────────────────────┐
│ Tweaking.com - Windows Repair 2018 (v4.4.2) - Pre-Scan
│ Computer: BRUCES-ACER-PC (Windows 7 Home Premium 6.1.7601.24334 Service Pack 1) (64-bit)
│ [Started Scan - 1/28/2019 8:01:03 AM]
└────────────────────────────────────────────────────────────────────────────────┘
┌────────────────────────────────────────────────────────────────────────────────┐
│ Scanning Windows Packages Files.
│ Started at (1/28/2019 8:01:03 AM)
│
│ No problems were found with the Packages Files.
│
│ Files Checked & Verified: 17,663
│
│ Done Scanning Windows Packages Files.(1/28/2019 8:44:51 AM)
└────────────────────────────────────────────────────────────────────────────────┘
┌────────────────────────────────────────────────────────────────────────────────┐
│ Scanning Reparse Points.
│ Started at (1/28/2019 8:44:51 AM)
│
Reparse Point: (Type: JUNCTION) (Name: My Documents) (Original Path: C:\Windows\SysWOW64\config\systemprofile\My Documents) (Target Path: C:\Windows\system32\config\systemprofile\Documents) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: NetHood) (Original Path: C:\Windows\SysWOW64\config\systemprofile\NetHood) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: PrintHood) (Original Path: C:\Windows\SysWOW64\config\systemprofile\PrintHood) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: Recent) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Recent) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: SendTo) (Original Path: C:\Windows\SysWOW64\config\systemprofile\SendTo) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: Start Menu) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Start Menu) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: Templates) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Templates) (Target Path: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: My Music) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Music) (Target Path: C:\Windows\system32\config\systemprofile\Music) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: My Pictures) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Pictures) (Target Path: C:\Windows\system32\config\systemprofile\Pictures) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
Reparse Point: (Type: JUNCTION) (Name: My Videos) (Original Path: C:\Windows\SysWOW64\config\systemprofile\Documents\My Videos) (Target Path: C:\Windows\system32\config\systemprofile\Videos) (Creation Time: 12/7/2012 5:28:15 PM)
Target Path doesn't exist!
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\AppData\Local\Application Data) (Target Path: C:\Users\Dirk - Internet\AppData\Local)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\AppData\Local\History) (Target Path: C:\Users\Dirk - Internet\AppData\Local\Microsoft\Windows\History)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\AppData\Local\Temporary Internet Files) (Target Path: C:\Users\Dirk - Internet\AppData\Local\Microsoft\Windows\Temporary Internet Files)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Cookies) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Cookies)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Application Data) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Documents\My Music) (Target Path: C:\Users\Dirk - Internet\Music)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Documents\My Pictures) (Target Path: C:\Users\Dirk - Internet\Pictures)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Documents\My Videos) (Target Path: C:\Users\Dirk - Internet\Videos)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Local Settings) (Target Path: C:\Users\Dirk - Internet\AppData\Local)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\My Documents) (Target Path: C:\Users\Dirk - Internet\Documents)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\NetHood) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Network Shortcuts)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\PrintHood) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Printer Shortcuts)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Recent) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Recent)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\SendTo) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\SendTo)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Start Menu) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Start Menu)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Missing Default Reparse Point: (Original Path: C:\Users\Dirk - Internet\Templates) (Target Path: C:\Users\Dirk - Internet\AppData\Roaming\Microsoft\Windows\Templates)
│ A Default Reparse Point is missing and this can cause problems on the system.
│
│ Problems were found with the Reparse Points.
│ You can use the Repair Reparse Points Tool at the bottom of this Window to try and fix these problems.
│
│ Files & Folders Searched: 325,840
│ Reparse Points Found: 108
│
│ Done Scanning Reparse Points.(1/28/2019 8:52:16 AM)
└────────────────────────────────────────────────────────────────────────────────┘
┌────────────────────────────────────────────────────────────────────────────────┐
│ Checking Environment Variables.
│ Started at (1/28/2019 8:52:16 AM)
│
│ No problems were found with the Environment Variables.
│
│ Done Checking Environment Variables. (1/28/2019 8:52:16 AM)
└────────────────────────────────────────────────────────────────────────────────┘
┌────────────────────────────────────────────────────────────────────────────────┐
│ [Finished Scan - 1/28/2019 8:52:16 AM]
│
│ [x] Scan Complete - Problems Found!
│ [x]
│ [x] You can use the Repair Reparse Points or Repair Environment Variables tools at the bottom of this Window if needed.
│ [x]
│ [x] While problems have been found, you can still run the repairs in the program.
│ [x] But for the best results it is recommended to fix the problems reported in this scan if possible.
└────────────────────────────────────────────────────────────────────────────────┘
Hello Phill,
I completed running AIO repair tool. Afterwards it took a bit of time for the PC to react to anything but eventually I was able to start and re-enable everything in MSconfig and Task Scheduler. Security essentials is up and running, too. The PC seems to be super fast again and I have not seen that window pop up again or had any other issues - but I had no time yet to run much on it.
You had asked for an expanded screen shot of DiskManager after running AOR. I am attaching that screen shot.
I also am including the ziped file of the three dmp files which I found on C:\Windows\Minidump. I wasn't able to create a zip file in that folder and received an error message "File not found. No read permission". So, I copied the contents to the desktop and ziped it there without a problem.
Thank you very much for looking into this for me,
millermaster
Hello millermaster,
How are things with the computer atm.
HDD looks ok
Two of the three dmps are a week old so of very little use but fwiw they were both caused by an out of date or corrupt Windows driver, the issue may have been resolved either by a previous Windows update or by you running the AIO repair tool, the latest dmp was caused by an ati video driver, we need to see how the computer is behaving now before suggesting anything further regarding the ati driver.
Phill,
It's been a week now that we used our PC again. There have been no further crashes. The only issue is still the Catalyst Control Center window which pops up:
Catalyst Control Center: Host Application has stopped working
Windows is checking for a solution to the problem…
This is more an annoyance than a "real" problem while entering information in another window.
Hello Millermaster,
You gain no benefit of even having the CCC software on your computer so I suggest that you completely remove it, uninstall steps here
If you had a modern gaming type computer with one of the latest add on AMD video cards there would be some benefit to having it but not with your older integrated video chip, one of the things that the CCC does is look for driver updates for newer AMD devices whereas any drivers for your IGPU are obtained through Windows updates.
Nothing unusual untill the screen resolution went down to 800x600. I clicked the "cancel" button - but it was too late. So, yes, in reflecting what had happened with some laughter, the program did in deed remove anything ATI it could. So, I rebooted the PC and thanks to "System Restore" (which I never ever used before) found a point from right before the ATI express uninstall all debacle. Everything is back to normal now. Hmm, I guess I won't do that again.
Good call on your behalf using the restore point
CCC can be disabled using msconfig but if you are comfortable using CCleaner the outcome will be the same.
NB: AMD took over ATI Radeon some years back so are one and the same.now.
I am not sure what exactly had happened. Is this perhaps part of the last restore I did after wiping out everything AMD/ATI or is it perhaps hardware failure?
Nothing to do with your restore point, it wouldn't have worked from the outset if there was a problem with the restore point that you used.
Did you check to see what was updated by Windows, one of the problems with being reliant on Windows for driver updates is that drivers quite often get updated for no reason and end up causing folk problems, it just so happens that updating graphics drivers that cause problems is one of the most common issues.
To check that it is not the display itself, do you have a notebook that you could hook up to your screen to see if you get a good display, this will rule out your display as being the cause.
See if you are able to install the MBs chipset drivers from here
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